Managed Print Services A Business Tool for the Information ... · Core Managed Print Services...

Managed Print Services A Business Tool for the Information Age

Managed Print Services A Business Tool for the Information Age

Introduction 03 What is a Managed Print Service? 05 Core Managed Print Services 06 What are the benefits of a Managed Print Service? 07 Myth-busting: common questions around print and managed services 10 Additional components of a Managed Print Service 11 Top ten tips: where do I start? 12 Conclusion 13 Case studies 14 Acknowledgements 15 Intellect’s Managed Print Group brings suppliers of managed print solutions together to provide the end-user

community with a clear understanding of the capabilities of technology in this area. This paper is designed to provide readers with a vendor-neutral assessment of the various solutions available to

customers, and how best to exploit these.

Contents

Introduction

02 Managed Print Services: A Business Tool for the Information Age

Managed Print Services: A Business Tool for the Information Age 03

Contents

Introduction

Audience This paper is aimed at the senior management

and procurement teams of medium to large organisations wishing to understand how to manage their printed output more effectively, and how a dedicated print strategy could help their business, in the light of the sustained increase in the volume of information and

documents. This guide looks at the business case for managed print, rather than just the technology behind it, and explains how it can help organisations handle some of the consequences of the explosion of information creation and sharing, by controlling costs and increasing efficiency.

Introduction The Information Age is well and truly in motion. While the focus has largely remained on the spectacular growth of digital information volumes, there are also important implications for the office printing environment. An

information-heavy future, coupled with changes in the use of technology and software

applications, place new requirements on office printing both in terms of volumes and quality.

While environmental concerns are encouraging organisations to curb their printing and paper

usage1, the nature of office printing is changing, as businesses face new print requirements: the increasing use of graphic-

intensive new enterprise applications, such as ERP (Enterprise Resource Planning) systems, means that offices are now using more

consumables such as toner, and the demand for colour printing (and the costs associated

with it) is increasing.

Furthermore, recent developments have brought issues such as compliance and governance of information to the fore. As the

volumes of information created, captured and circulated increase, not only are the cost and sustainability of your printing facilities affected, but also the security of your information. However, as well as structural changes such as these, businesses are today also facing

considerable cyclical change, in the form of the current economic climate. This factor is putting pressure on organisations to search for new ways to maximise their control over costs, while minimising them as far as possible. This paper examines a critical, yet often overlooked, element of an organisation’s

infrastructure – the way in which print output is managed. The cost of printed output and document management is a significant burden on most organisations – yet the extent of this burden is rarely clear, and often goes by unnoticed. Given the economic and financial climate, many organisations may chose to

re-assess their printing environment as a likely

area for successful optimisation. For further information on Intellect’s work in this area please visit www.intellectuk.org/mps

1 The Economist, ‘A greener office’, 10 October 2008

Introduction


Documents are ‘the Lifeblood of Business’, according to the market intelligence firm IDC

2.

However, controlling paper output remains

complex: output is produced in multiple locations –

in-house and outsourced sites across what is often a broad regional base;

the print process is often wrapped into wider critical business processes;

the ownership of the output remains at a

localised level; and costs are invisible as a line item because

they are wrapped into departmental

budgets This paper looks at how managed print services (MPS) provide a means for controlling a critical area of your printed output – print in the office and local environment. This environment – often the most fragmented – is the

organisation’s quickest and easiest area of

output to bring under control. It can also offer the biggest returns and the most demonstrable benefits. An MPS offers a fresh approach to

tackling the rise in information volumes: by treating office printing in a more strategic fashion, cost savings, increased sustainability,

and greater efficiency are enabled, and greater provisions for security can be made.

You will learn that: poor management of your print facilities is

costing you time and money managed print services allow you to use

your print assets more effectively: you can measure your costs, contain them, gain control over your printed output and

increase information security you can streamline your printing practices

for greater efficiency and sustainability, supporting your environmental agenda

initiating managed print practices need not

be over-complicated, disruptive or costly:

you can control your print assets to optimise their business impact and add real value to your organisation

This paper is not intended to be a sales pitch, nor does it reflect the views or products of any one company. It is designed to provide you

with the information to understand how

an MPS can play a part in tackling some of the challenges brought about by the information age, by:

reducing your organisation’s costs increasing the efficiency and sustainability

of your printing facilitating better governance and

compliance

All of this can play a part in improving your overall business performance.

2 Documents - The Life Blood of Your Business?’ IDC Executive Brief, October 2003

Introduction


What is a Managed Print Service?

Gartner defines an MPS as a ‚generic term for a service offered by an external provider to optimise or manage a company's document

output to certain objectives, such as driving down costs, improving efficiency and productivity, and reducing the support workload.‛3 Under an MPS, a service provider takes primary responsibility for meeting the customer's office printing and imaging needs,

including the equipment, the supplies, the service, and the overall management of the printing fleet. Once a needs assessment has been conducted, there are three ‘core’ services that any provider will offer:

selective or general optimisation of the print environment, including printers, and the services and supplies needed to operate the printers

proactive maintenance management information, and billing

The most basic managed service will therefore provide you with devices that can print, scan, fax and copy, take care of the up-keep and

repair of the printers, and manage and replace supplies such as ink and toner. This will allow you to keep track of the full costs involved in printing across your entire organisation. Beyond these ‘core’ services, you can choose a number of additional services in a ‘pick and

mix’ style, to suit your organisation’s needs. The provision of these services will be covered in the contract with the provider. The components of an MPS are illustrated in the diagram below which highlights the general ‘core’ services that are consistently provided, and the additional components that can be

provided. An explanation of these core services is provided on the next page, with a description of the additional features on page 11.

3 Gartner RAS Core Research Note G00160852, September 2008

Figure 1: What constitutes an MPS

Source: Intellect

Management

information and billing

Optimisation of printers, services

and supplies

Proactive

maintenance

PRINT

Core Managed Print Services (see p.06)

Additional Managed Print Services (see p.11)

Core Managed Print Services


Optimisation of printers, services and supplies Printer management is the core of any MPS

offering, and a balanced deployment of the printers is key to the optimisation of the MPS. An MPS allows key aspects of the printer to be identified, managed and updated to ensure that there is a detailed inventory of all devices, what the correct configuration should be, and

their status at any time. For international organisations, this can to be provided at a global level without the need for manual

consolidation of separate systems. For example, a managed service allows notifications – such as a low toner or an error code – to identify not only the physical location

of the printer in need of attention, but also the correct parts, settings, and configurations to be restored once the intervention is complete. A print estate is subject to constant change, and this change should be managed in line with the strategy you agree with your managed print

provider. New printers can be installed or moved between locations, have their

configurations changed, or be completely removed and disposed. An MPS provider will run the IMACD (Install, Move, Add, Change and Dispose) process live to ensure that all devices remain fully managed and supported throughout the product lifecycle. Without this,

for example, if a printer had moved physical location but retained the same IP address, toner would be shipped to the incorrect location.

Supplies management

Supplies include all the elements a printer will

require during its lifecycle, such as toner, maintenance kits, etc. Paper is usually excluded from the most basic forms of MPS. Typically, an MPS will ensure that these supplies are provided on a proactive and timely basis, and in

an automated fashion. Ideally, this should link to the printer optimisation defined above to

ensure the correct part number is shipped to the correct location via the correct route. Once the part is received, it needs to be easily

identified and linked to the requesting device. An MPS manages the entire process, and is

beyond the generation of a simple ‘toner low’

notification to a helpdesk.

Proactive maintenance An MPS provider will typically offer

comprehensive maintenance services. These usually involve monitoring software that can trigger alters to allow proactive maintenance. For example, a printer can automatically send alerts to notify the helpdesk of its error state and code. The helpdesk can do further remote

interrogation of the printer and either fix it remotely, or send an engineer with the correct parts to resolve the issue. All of this can occur

without the need for users to call the helpdesk. Management information and billing Basic Management Information Reporting (MIR)

involves the provision of device-based information, in other words, printer-level reporting on the usage of printing, faxing, copying, scanning; colour or mono; A4 and A3, etc. More detailed MIR can also provide user-level information, recommendations regarding efficiencies in deployment, configuration, and

workflow, and environmental impact reporting.

An MPS will provide billing as well as reporting: it captures and counts only the actual pages printed, including their configuration (duplex, A3, A4, colour, mono etc). The service can consolidate all printers into one bill. What a managed print service is NOT The simple provision of a printer, alongside a

charge per printed page that includes basic maintenance and toner, is a standard service that has been traditionally provided by copier

and print vendors for many years, but does not

amount to an MPS. An MPS involves more proactive and comprehensive levels of service that enable the print environment’s efficiency to be maximised.

Core Managed Print Services


What are the benefits of a Managed Print Service?

The benefits of implementing an MPS are broad and varied. Below is a list of the kinds of advantages an organisation can expect as part

of a return on its investment. The nature of the benefits that occur will depend upon a range of factors, including the type of managed print solution chosen, and the original printing practices. The benefits of managed print fall into the following four categories.

1. Cost containment and control 2. Efficiency and sustainability

3. Risk mitigation and compliance 4. User satisfaction Cost containment and control

The costs associated with unmanaged print can be substantial. However, many organisations are not aware of the extent of these expenses, as there is rarely a formalised structure to shed light on the costs associated with maintaining an organisation’s printing capacity. Do you know who is printing, on what, and where?

The difficulty in accessing accurate figures also stretches beyond costs. Do you know how

many printers your organisation has, and where they are based?

If these questions are difficult to answer, it becomes clear that the use and efficiency of an

organisation’s printers is not being maximised. Not only does managing a fleet of multi-vendor printers eradicate savings based on scale, but do you know whether the devices being used are the most suitable? Do you know who is

responsible for managing your printers, across the organisation? This could be your facilities department, IT department or business departments, or possibly a combination of all three, and inevitably, a lack of centralised management conceals both the overall cost and efficiency of your printers.

Statistics reflect this problem well: 70 percent of European organisations lack an accurate understanding of the total cost of their printing4, and research suggests that for every £1 spent on equipment, supplies, and service, another £9 is spent on other burdened costs

that are not being exposed5. Table 1 illustrates the annual cost of print per employee, where no managed print service is in place, according

to different industry sectors.

Table 1: Annual costs of unmanaged print per employee by industry sector Sector Cost per employee6

Education7 £320

Manufacturing £230

Financial Services £600

Pharmaceutical £450

Legal £720 Government £450 Source: NewField IT research covering 70,000 devices. UK-based data.

‚Our new print strategy is much more cost effective, environmentally friendly, and makes day-to-day operations faster and

more efficient.‛ John Thorp, Group Chief Information Officer,

Dixons Store Group International

Source: Lexmark

4 InfoTrends, Cross-Service Assessment 5 InfoTrends/CAP Ventures & ALL Associates Group, ‘Assessing & Benchmarking Document Costs: Developing a Future Document Strategy’, 2005

6 Costs include acquisition of hardware, print software, consumables (including paper), and maintenance only (excluding central reprographic function costs)

7 Pro Rata based on FTE student equivalent (Further/ Higher Education)



With such large amounts at stake, it is unsurprising that managing costs are often an organisation’s primary concern. According to

the market research company InfoTrends, effective managed print services can reduce document-related costs by up to 30 percent8. A managed service can enable the following: Identification of your organisation’s base

printing costs: An MPS allows organisations to receive detailed and accurate costings for their printing, which in turn facilitates more accurate and realistic cost control.

Data transparency: the costs incurred for

procurement, usage and disposal of all printers, supplies and other costs associated

with office printing, become clear, predictable and auditable.

Control over spending: an organisation can

ensure that only authorised spend will actually take place.

Clear provider accountability: one provider enables accountability without conflict

between different providers for different parts of the service. Furthermore, with only

one provider to pay, you are also able to reduce your own administration costs. Finally, a reward-based payment system can

incent the provider to achieve success as defined in the SLA criteria, thus improving return on investment.

Standardisation: an MPS can be tailored to

meet your organisation’s own individual

requirements, allowing you greater control over your printing output and the

associated costs.

Efficiency and sustainability An MPS also carries efficiency advantages:

Environmental advantages and sustainability: better control over, and the correct use of, supplies such as toner and paper, enable waste to be controlled and

curbed, thereby helping organisations reduce their carbon footprint and meet

some of their Corporate Social Responsibility objectives.

Single provider – reduced supply chain, and

improved customer-provider relationship: working with a single provider enables you to optimise your supply chain, thereby minimising wastage in this area;

additionally, a close working relationship with your provider can allow them a better understanding of your requirements, and

wider business objectives. Consistency of product: not only will your

provider offer you the most suitable product range, but you may also be able to benefit

from consistent user interface and functionality. Staff can learn optimised use of the equipment very quickly, and retain this understanding.

Training: an MPS can include training of

your staff to use the new products and services as efficiently as possible, and make the most of the new infrastructure.

Scalability: the right contract terms will

allow you to increase or decrease your printing fleet in line with business level changes, or to amend the type or configuration of your equipment.


‚The supplier’s collaborative, hands-on approach has allowed us to realise significant cashable savings and bring this area of spend

under corporate control without alienating departments. Other tangible benefits include

improved energy efficiency and a more pro-active service for faults and consumables

replenishment.‛

Mike Ward, Chief Financial Officer, Hartlepool Borough Council

Source: Northgate Information Solutions

8 InfoTrends/CAP Ventures & ALL Associates Group, ‘Assessing & Benchmarking Document Costs: Developing a Future Document Strategy’, 2005

‚Having discussed environmental considerations and the type of productive print

strategy we were looking for, our supplier replaced 227 different printing devices with 66 multifunctional printers (MFPs). Fewer devices

mean cost savings and increased efficiency in the long run. Not only that, but running less machines is better for the environment and also frees up some much needed space

within the office.‛

James Gunning, IT Support Manager LexisNexis

Source: Canon UK Ltd, Canon Business Solutions




Risk mitigation and compliance Managed print services can also improve the

continuity of an organisation’s printing capacity, and facilitate compliance: Compliance: in an increasingly regulated

environment, you can ensure that your organisation is meeting current legislative

obligations, such as those set out in the FOI Act, MiFID, or the Data Protection Act.

Business continuity: recent ICM research has

found that unnecessary printer downtime is costing every European business, on average, €17,000 a year, and IT and support staff spend an average of 120

hours a year on print related issues9. With an MPS, the provider is responsible for maintenance and support, reducing the risk of downtime, and ensuring business continuity as a result.

Commercial risk: an MPS can allow you to

contract to a predictable cost per print, rather than taking the risk procuring your

own equipment, consumables and support services and potentially buying more than

you need. Optimisation and savings targets could also be incorporated into your MPS contract.

Security: a managed service can be set up

where only authorised documents can be

printed, reducing the chance of any sensitive or confidential information being left at printers or forgotten.

Technology and control: the provider can

enable you to identify and optimise all possible processes for ensuring the security of your data.

User satisfaction An MPS will not only bring about greater

efficiency and cost savings, but will also result in greater user satisfaction: Product consistency: user frustration arising

from unfamiliarity with the products is eliminated, as staff are trained to efficiently

use a consistent and tailored set of products and services.

Technological benefits: an MPS enables

organisations to upgrade their products to take advantage of the latest technology improvements, and the efficiency implications these bring.

Better support and reliability: a single point

of contact and a tailored range of products and services will enable you to obtain better quality support, whether from your own staffed helpdesk, or from one supplied by your provider. Furthermore, as the provider

monitors all equipment and services and their suitability, the timeliness and

effectiveness of support is improved: downtime is reduced as closely as possible

to 0%, and a short communication chain to your provider enables speedy resolution of any problems, and increased availability.

9 ICM Research commissioned by Canon Europe, June 2008

Myth-busting: common questions around print and managed services


Additional components of a Managed Print Service

‚Managed print looks like a costly option.‛

It doesn’t have to be. A good MPS solution will also indicate how your real costs will be reduced. The return on investment can be immediate.

‚Desktop printers are so cheap now – we cannot be spending much in this area, so it’s not worth pursuing.‛

Independent research confirms that the total cost of print services is a significant spend in many businesses, but one which is unrecognised and largely uncontrolled. No enterprise can ignore opportunities to reduce and control costs.

‚Isn’t an MPS just a basic break-fix agreement with a few extras?‛

No, your MPS will be what you make it: you can transfer as much responsibility to your provider as you like. The ‘extras’ that you could get

– control over your costs and greater efficiency, as well as transferring maintenance responsibility, alongside a host of other options – could be well worth the effort.

‚How does an MPS support my business in moving forward? It looks like a short-term fix.‛

An MPS will provide a platform for your business to create hardcopy documents, but can also provide better access to electronic processes, faxing and scanning. If done well, it can lead your organisation to a

less-paper environment and deliver significant productivity improvements as well as cost savings.

‚Isn’t an MPS a risky outsource?‛ Effectively outsourcing your printing facilities is likely to be far less risky than maintaining your current state of decentralised management.

Furthermore, much of the risk can be transferred to the service provider:

you can be contractually protected in the event of a failure, which is not

the case if you continue to go it alone.

‚Can’t IT service providers manage the print environment, even though it’s not their core competency?‛

The larger IT service providers do offer managed print, but these will often be sub-contracted to a printer specialist. Some IT service providers may not have the expertise to be able to deliver such components.

‚Won’t I lose control of my print environment?‛

You can retain control of the areas you want, and factor this into your contract. Furthermore, an MPS allows you to focus on the outcome – getting your print where and how you want it, at a predictable cost.

‚An MPS sounds like a one-size-fits-all solution.‛

Quite the contrary: each managed print service is unique to the customer’s needs. While there are common, core features, beyond those

you can pick which components you require to tailor the overall solution to your specific needs.

‚I’m not keen on engaging with salespeople.‛

You won’t only deal with salespeople: an MPS contract will be set up by a broad-based team which should include project managers, delivery

managers, financial analysts and IT support staff. Or, you could get a third party to take care of the process.

‚I’m not sure where to start.‛ Have a look at our guidance on page 12.

Myth-busting: common questions around print and managed services


Additional components of a Managed Print Service

As well as the ‘core services’ described earlier in the paper, you can also choose from an array of extra services to suit your business needs, such

as: Helpdesk Helpdesk offerings range from the use of a dedicated MPS provider helpdesk, to

integration with the customer’s existing IT helpdesk, which is provided with tools, training and software to receive, diagnose, action and close the ‚I can’t print‛ user call. On-site staff Many on-site services are available, from staff

who ‘feed and water’ the printers, to on-site engineers who are able to resolve more complex issues. Non-paper output Output management solutions provide

customised means to capture information securely from virtually any source, and deliver it

to any destination, including print, fax, email, web, or file.

Roaming printing An MPS can include roaming printing (also

known as ‘pull printing’ or ‘follow me’ printing), which enables the user to store a print job on the server, and print it from the printer of his or her choice. There are many advantages to this printing technique, other than the flexibility and convenience of

authenticating and printing from any device, which is particularly useful for roaming users. 1. Confidential documents can be protected,

as documents are only printed when the user is present at the device;

2. It enables a user to verify who has printed a given document;

3. It allows stringent privacy and auditing regulation to be met; and

4. It reduces costs, by eliminating wasteful printing and reducing the amount of uncollected confidential documents that need to be destroyed.

Security

An MPS can also provide improved security capacity, via encryption and secure data storage

on print devices. Controlled information retrieval is also possible, thanks to pin codes, proximity badges and ID cards.

Top ten tips: where do I start?


Conclusion

Below is some guidance on how best to go about adopting an MPS, and how to maximise its effectiveness. 1. Establish high and broad sponsorship, and communicate widely and often: office printing is not a high profile

business function and may get overlooked in favour of other projects. You will need the sponsorship of a senior executive and input from all stakeholders across the organisation to make the project a success. Communicating regularly with staff will enable the necessary culture change to take place across the organisation, and allow all users to embrace the new printing processes.

2. Make MPS providers use your cost model, not theirs: when comparing different providers, ensure you make

an ‘apples for apples’ comparison between their solutions.

3. Agree and understand what your ‘day one’ costs are: a good way to be sure of what you will pay and how this compares to the current costs is to ask the provider to detail ‘day one’ costs. This flushes out any hidden charges or assumptions that have been made in the pricing.

4. Create an output strategy: once you have analysed your current print state, work out a strategy that will meet your needs. Think about the following: what will the user-to-device ratio be for each organisational

unit? Who gets access to colour and A3 devices? What will be the mix between printers and multifunction devices (that print, copy and scan)? What is the security policy for print?

5. Centralise the procurement, distribute the costs: we have already talked about exposing the true costs of printing. This does not mean you should allow each work group to build their own MPS; a centralised procurement based on a single output strategy will ensure that the goals of the whole organisation are met, not just part of it.

6. Be realistic about resources: the end result of your MPS project may be that all services associated with print

are outsourced. Even in this situation, you will need to allocate sufficient human resources with appropriate expertise, during the project implementation, to manage the provider and provide necessary project support.

7. Establish clear service level agreements: your MPS provider will be responsible for delivering your office print

services, an important business function. You must ensure that you have a robust and reliable infrastructure

and that when things go wrong you can trust your provider to put them right within a reasonable time. A service level agreement, with penalties for under-achievement, can help to achieve this.

8. Give priority to security and compliance: the nature of optimising the workplace means more people will be sharing devices. Confidentiality is not just a user concern but for many organisations a compliance requirement with regulatory authorities. There are various approaches to delivering secure printing and the

relevant one should be agreed prior to any procurement starting.

9. Highlight the environmental benefits: paper output has been on the increase, but can be cut under an MPS programme. Highlighting a reduced carbon footprint from fewer devices, for example, will facilitate the change management programme as well as support board-level objectives.

10. Implement continuous improvements: an MPS that meets the organisation’s needs perfectly on day one will still need to evolve as your organisation changes. Regular analysis and fine-tuning of the print environment

will ensure that the MPS meets your needs throughout its life.

Top ten tips: where do I start?


Conclusion

The demands on an office printing environment are changing. In a context of ever-increasing volumes of information, juggling competing

requirements of quality and sustainability is no easy task. Given the far-reaching, but largely concealed, impact of print on most organisations’ balance sheet, an MPS offers an innovative approach to

re-gaining control over costs. An MPS also deals with a host of other issues brought about by a maturing information age, such as meeting efficiency, sustainability and security targets, all the while taking advantage of the very latest technology solutions.

Managed print is by no means a panacea; but, when implemented correctly, and in the light of a changing office environment, it can lead to

considerable and tangible improvements, and can bring you one step closer to optimising your business processes, and improving your overall business performance.

Case studies


Bristol Brunel Academy Since opening in September 2007, Bristol Brunel Academy (BBA) has been enjoying the benefits of a managed

print solution which has reduced the school’s printing costs to a third of what they were previously. The introduction of the managed print solution has cut paper wastage and allowed for usage monitoring and printer device control in BBA. These benefits are due to the fact that the process is centrally controlled, allowing for printing assets within the school to be used more efficiently.

The solution enables authorised staff and students to control printing of their documents using their smartcard to route the document to any printer within the school. Documents are stored on the server for up to 24 hours

and can be printed when required. The school has placed restrictions on printing rights to help monitor and manage printing costs. Students cannot print in colour without a teacher’s approval; they also can’t print any more than 15 copies in one day and, if they try to print the same document more than once, the system will automatically ignore it.

Armado Di-Finizio, Head Teacher of BBA, believes that outsourcing the printer management and maintenance is one of the biggest benefits of a managed service. He has been able to significantly reduce costs and the level of technical support required, allowing for a larger proportion of the school ICT budget to be spent on innovation. The supplier is responsible for the lifecycle management of BBA’s printing assets. Through regular maintenance

and monitoring, the supplier ensures printers are functional and effective at all times so reducing the chances of downtime and preventing future problems.

Confidentiality is a further aspect which the managed print solution addresses. Documents can only be printed when authorised by the staff member or student using their smartcard. This reduces the chance of any sensitive or confidential information being left at printers or forgotten.

Source: Northgate Information Solutions

Logica Logica, which has grown largely by acquisition of other firms in recent years, inherited the IT estates of the businesses it had absorbed. This meant the central IT department had very little control over printers and copiers

from different vendors scattered throughout more than 20 UK offices. When the leases started coming up for renewal, Logica decided to adopt a managed print system, which delivered the following benefits:

IT improvements: mobile staff able to print queued jobs from any colour printer in any office support callout reduction of 50 per cent

security controls for colour printing Business benefits:

total cost of ownership (TCO) reduced by 39 per cent use of paper reduced by 60 per cent (saving 1,200 trees a year) using 32 per cent less energy to print than previous fleet external print costs reduced by 27 per cent

‚Thanks to [our] Managed Print Service […], we have more flexibility as an organisation in producing volume, high-quality documents anywhere across the UK, which supports our bidding processes and client facing

documentation.‛ Mark Machin, Information Systems Division director, Logica. Source: Hewlett-Packard

Case studies


Acknowledgements

Canon As experts in print and document imaging solutions, Canon works in partnership with an organisation to reduce costs by providing print and document simplicity, delivered securely

with environmental commitment. Ultimately we allow you to focus on your core business. T 01737 220 000 W www.canon.co.uk/MPS Hewlett-Packard HP the world’s largest technology company, provides hardware, IT services and solutions that simplify the technology experience. HP‘s range of award winning products and services

for imaging and printing help companies improve, manage, and optimize to increase productivity, reduce costs, and improve business results. T 0845 270 4222 W www.hp.com Konica Minolta Enhance efficiency through technology, performance increases and cost reduction. Simplify your print management; reduce and control your costs; ensure data security; access essential management information; reduce energy use and minimise environmental impact. You manage your business; we’ll manage your print. T 01908 208318 E [email protected] W konicaminolta.co.uk

Lexmark Lexmark Global Services represents Lexmark's existing network of Managed Print Services, Professional Services and Customer Support Services. We provide visibility, accountability, and control to a range of clients, from enterprises to small and medium businesses

throughout the world. T 08704 440044 E [email protected] W www.lexmark.co.uk

Mouchel Management Consulting Ltd Mouchel Management Consulting Ltd (incorporating Hedra) is a leading consulting,

solutions and service company and part of the Mouchel Group. Our specialist staff provide services to central & local government, transport, health, education, utilities & energy, and defence & aerospace.

W www.mouchel.com

NewField IT An independent consultancy that has successfully helped implement MPS covering over 75,000 devices. We are not a MPS provider but provide a comprehensive service including needs assessment; tender and change management and systems integration. Our expertise de-risks the whole process.

T 020 8948 9303 E [email protected] W www.newfieldit.com Northgate Information Solutions Northgate Information Solutions provides software, outsourcing and information technology (IT) services to the human resources, local government, education and public safety markets. Northgate’s Managed Print solution is a key part of our Conserve range of

services and solutions which aim to help organisations reduce costs, control waste, conserve energy and protect the environment. T 028 90850985 E [email protected] W www.northgate-is.com/managedprint Xerox Xerox transforms business processes through more effective document management. To cut costs and improve operational speed, organisations outsource a range of business processes to Xerox. These include financial, administrative, client acquisition and account opening, and office and print centre optimisation.

T 0870 8734519 W www.xerox.com

mailto:[email protected]

Intellect Russell Square House 10-12 Russell Square London WC1B 5EE

T 020 7331 2000 F 020 7331 2040 E [email protected] W www.intellectuk.org © Intellect February 2009

Intellect’s mission is to use our expertise and knowledge to provide the highest quality of service and intelligence to our members in the information and communications technologies (ICT), electronics manufacturing and design, and consumer electronics (CE) sectors, including defence and space-related IT industries, helping them to make the right business decisions to deliver commercial solutions and achieve growth and profitability. We do this by fostering improved business performance, encouraging thought leadership, and making the shaping of markets and influencing of policy possible. We are constantly striving to provide work environments where our members can meet their potential and thrive in an atmosphere of excellence through working closely with the government, regulatory bodies, policy makers and businesses. For more information visit www.intellectuk.org

Sinead

Sinead

Office Technology Irl. Ltd., Unit G9, Riverview Business Park, Nangor Road, Dublin12. Tel: +353 1 460 4444 Fax: +353 1 460 3333 www.officetechnology.ie

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