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Making the case for change Sue Smith, Guy Sorrill

• What is change management?• What does an absence of change look like?• Creating awareness of change management• Personalising the message• Winning hearts and minds and ensuring ownership• Scope it/Size it/Price it• Visible/tangible quick wins• FAST FORWARD: What does good change look like?

Agenda

What is Change Management?

• Lack of context for change

• Inconsistent ways of working

• Inability to perform role well

• Wrong first time

• No clarity on timing/purpose

• Misaligned leadership

… leads to Cost later on

What does an absence of change look like?

Creating an awareness of Change Management?

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• Think about your key messages

• Translate change into local language

• Consider how to engage your business

• Begin with the end in mind

• Be clear on your requirements

• Simplify

Personalising the message

• Successful implementation requires commitment building and behaviour change• Getting across management layers, ensuring change is owned by the business• Defining the roles/commitment/expectation

Winning hearts and minds and ensuring ownership

Funding is a necessary evil:

• Scope

• Timeline

• Define resource

• Source the team

• = cost

Scope it/Size it/Price it

• Importance of delivering on expectations

• Transparency / reporting

• Visibility of delivery

Visible/tangible quick wins

• Defined change management• Created awareness of the need for change• Personalised the message to the audience• Won hearts and minds, ensured clear business ownership• Scoped/Sized/Priced the change• Identified and communicated quick wins and achievements• FAST FORWARD: What does good change look like?• Begin with the end in mind – what is the operational readiness point?

Recap

FAST FORWARD: What does good change look like?

Thank you