Sysdoc - Why does process matter?

www.sysdocgroup.com © Sysdoc 2015

Thank you for visiting the Sysdoc Slideshare.

Sysdoc is a specialist consultancy which delivers business transformation and change which is successful and sustainable.

Since our formation in 1986 we have supported a large, global client base, including major corporate, government and public sector organisations.

In this presentation, we will look at the importance of a good process.

What is required to achieve this, and the benefits from utilising one such process will all be examined in this presentation.

Sysdoc on Slideshare


What defines a process?

According to Michael Hammer, “A process is a collection of activities that transform one or more inputs into an output of value to the customer.”

Every business has processes.

Process quality is what differentiates world class businesses from the rest.

The definition of a process


Good processes are important for business.

W.E. Deming says, “85% of the time the reason a business fails to deliver is due to the process not the people.”

Bad processes may result in:• Low quality end product.• High costs.• Late deliveries.• Failure to deliver strategic objectives.

What results from bad processes?


There are many different versions of a process, depending on your perception of the overall procedure.

For example, what the manual says will happen is going to often be a world apart from what the manager thinks happens, and what really happens.

With this in mind, it is vital to understand the procedures in place.

If you don’t understand what your process is, how will you manage it?

Different processes


The question is, to map or not to map?

Mapping processes can be incredibly beneficial in the long run, but does take time and resources, so be smart about it.

Map what matters.• Processes that impact your customer.

Outline using summary such as SIPOC.• High cost areas or processes.• Processes that fail to meet targets.

For example: cost, quality, timeliness.

Have a structure. If you don’t understand, learn how it links together.

Mapping processes


You may find it useful to follow a structured process framework, which could proceed in a way such as this:

Level 0 process:• End-to-end organisational process.

Level 1 process:• End-to-end functional areas (Finance, HR, customer service, sales etc).

Level 2 process:• Process areas within a function, for finance this would be P2P, R2R, O2C etc.

Level 3 process:• Detailed, business role based, swim lane process maps.

Level 4 process:• Procedural, activity based step-by-step instruction.

A framework for your process


How a business operates is defined by the processes in place.

Business costs and performance are driven by costs of:• Equipment.• Material.• Processing.• People.

The two are linked closely – operation drives cost, but good operation is a result of good processes.

If you have bad processes, then this may impact cost – so how do you improve your process?

Defining a business through its processes


There are numerous methodologies to improve your process.

The basic steps are the same:• Map or chart the process to understand the current state.• Measure to understand current performance.• Identify solutions using employees expertise.• Test solutions and verify improvement.• Implement the best solutions.

Methodologies for process improvement


So, with this in mind – what are the secrets of success?

• Understand the process.• Involve your employees.• Get an expert guide to support you.• Manage the change effectively.• Have easily accessible information and training.

Remember – if you can’t measure it, you can’t manage or improve it.

The secrets of success


Having a focussed process will see you achieve results in a wide range of areas.

Previous process management has seen several businesses involved get notable outcomes, which have included:

• 85% reduction in time spent controlling and correcting,• 40% increase in productivity.• 50% improvement in customer satisfaction.• 50% reduction in required floor space.• Doubled stock turns.

The benefits of processes

London, UK

111 Eastbourne Mews Paddington London, W2 6LQ United Kingdom

T +44 203 002 4825F +44 203 318 [email protected]

Auckland, NZ

L2, 10 Manukau Road Newmarket, Auckland New Zealand


w w w . s y s d o c g r o u p . c o m

Wellington, NZ

L14, Davis Langdon House49 Boulcott St Wellington New Zealand


Sysdoc - Why does process matter?

Business

Transcript of Sysdoc - Why does process matter?