Luc Dewinter & Rutger Frissaer - Staples - Ariba : from cost to value creations ariba network

Ariba Supplier NetworkStaples : from cost to value creation

June 18 th, 2014

Luc Dewinter, Sr. Business Development Manager

Rutger Frissaer, E-Business Consultant

Corporate Restricted 2

It all started with a ribbon…

Staples founder: Tom StembergStaples founder: Tom Stemberg First office superstoreFirst office superstore RevolutionRevolution


Staples today

• Staples is the world’s premier office products company.

• We’re committed to making it easy for our customers around the globe to buy a wide range of office products, including supplies, technology, furniture, and business services.

• With billions in sales, Staples serves businesses of all sizes and consumers in 26 countries throughout North and South America, Europe, Asia and Australia.


Our vision

Corporate Restricted

Our Product Offering – Your Single Source

• Office Supplies (e.g. writing instruments, desk accessories, diaries and sticky notes)

• Paper (e.g. A4 80grams, colored premium for laser and inkjet printing and envelopes)

• IT Consumables (e.g. computer products and ink & toner cartridges)

• IT Peripherals (e.g. tablets, computer accessories, memory cards, etc…)

• Facility Products (e.g. cleaning and hygiene products/break room/safety supplies)

• Business Interiors (a single chair ora large project-managed installations)

• Print Management (business cards, letterheads, envelopes)


Our brand promise


Global Coverage

ArgentinaAustraliaAustriaBelgiumBrazilBulgaria*Canada

Russia*Singapore*Slovakia*Slovenia*SpainSwedenSwitzerland*

ChinaCosta Rica*Czech Republic*DenmarkFinlandFranceGermany

Hong Kong*HungaryIndiaIrelandItalyLuxembourgMalaysia*

Mexico*The NetherlandsNew ZealandNorwayPolandPortugalPuerto Rico*

TaiwanTurkey*United KingdomUnited States


Our value creation

Total lowest delivered cost

•Hard savings through combining purchasing power and product substitutions

•Process cost savingso E-commerce orderingo Ordering behavior o Consolidation of ordering, delivery, invoicingo Control of ordering

(multiple subcategories)o Stock optimisation

•Office Products costs < 2% of the total costs of products and services procured

15% stock value

30% product price

55% process costs


Staples eBusiness expertise

• Expert in e-Commerce- N°1 in online business after Amazon- N°1 in B2B online business- Several solutions : from Internet ordering

to Connectivity (SAP, Ariba, etc.)-One “look & feel” for all locations

• We process millions of orders a year through the Internet, so we know how to make ordering office products easy

• Staples Webshop serves over 365.000 registered accounts with more than half a million users

• Staples Advantage has eBusiness expertise in every country


Staples eBusiness figures

Belgium

80% of all orders are processed electronically

6% or 1,5 M€ is processed via Ariba

Staples Belgium is active on ASN since 2003.

We currently have 15 transacting relationships. Global

Over 60% of global sales is processed electronically.

195 transacting relationships on ASN

+ 3.5 M transactions and counting via ASN since start

= 760M$ transaction spent via ASN


Ariba implementation

Fast Implementation / Easy setup

We target a go-live of a full roundtrip within 1 month


Ariba / punch out / e-invoice

ERP- vendor data- G/L data

enrich requisition to Purchase Order

generate PO and transmit

receive and process

ERP- vendor data- G/L data

enrich requisition to Purchase Order

generate PO and transmit

receive and process

Ariba Buyer Frontend - account data - user data - ship to data- bill to data

Ariba Buyer Frontend - account data - user data - ship to data- bill to data

Cat

alo

gu

e L

ayer

CountriesCountries SolutionSolution BackendBackend

Pu

rch

ase

Ord

er

Lay

erE

-In

voic

e L

ayer

ICC Seeburger(Middleware)

ICC Seeburger(Middleware)

Ariba ASN (Middleware)Ariba ASN (Middleware)

EuropeEurope

Country ERP- account data - Stock data - prices- assortment

E2C- Item content

receive and process

generate Response(s) and transmit

Country ERP- account data - Stock data - prices- assortment

E2C- Item content

receive and process

generate Response(s) and transmit

Punchout Setup Request

Transactionss/ Messagess

Purchase Order

Country ERPgenerate invoice

Country ERPgenerate invoice

ICC Seeburger (Middleware)

ICC Seeburger (Middleware)

ARIBA ASN (Middleware)ARIBA ASN (Middleware)

Finance receive and process

Finance receive and process

E-Invoice

Order Response / Dispatch Advise

STAPLESSTAPLES CUSTOMERCUSTOMER

VIE

WO

RD

ER

PA

YD

EL

.

WebshopFrontend - product information

-Item content

WebshopFrontend - product information

-Item content

create basket

final basket

send

send

send

send

sendsend

info

send send send

send send send

sendrequest

ship order deliver order

Basket transmissione.g. Product and price

data

Red: implementation effort = punchoutOrange: potential implementation effort


The supplier console

Online Tool to manage incoming, outgoing messsages, request reporting,setup customer catalogs, etc…


The supplier consolePurchase orders overview


The supplier consoleSent Invoice overview


The supplier consoleCatalog overview

CIF or Punchout Catalogs


The Administration Console

Easy way to manage your relationships.


Example : Staples customer start using ASN

• Spent with Staples (Pharma sector)

- 2012 : 750 € per month

- 2013 : bonding phase after ASN introduction : 2000 € per month

- 2014 : maturing phase 4000 € per month

- 2015 : adding additonal sites using same ASN catalog

• Average Order Value

- 2012 : 109 € (35% of orders < 50 €)

- 2013 : 196 € ( 9% of orders < 50 €)

- 2014 : 225 € ( 6% of orders < 50 €)

• Conclusion : ASN is decreasing indirect costs : less transactions, less delivery, manual PO’s replaced by e-po’s


Thank you – Q&A

All your business needs to succeed

Luc Dewinter & Rutger Frissaer - Staples - Ariba : from cost to value creations ariba network

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