LO3 – Recruiting, developing and supporting staff.
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Transcript of LO3 – Recruiting, developing and supporting staff.
LO3 – Recruiting, developing and supporting staff
Recruitment and selection procedures
Staff development
Professional development
Staff welfare
By the end of the lesson you should be able to:
Identify the purpose of an appraisal.Identify the advantages to the employee and the employer of performing appraisals.Identify features of an ineffective and effective appraisal.Identify areas a successful appraisal will highlight.
Measure, assess, rate and record employee performance.
Carried out annually.
Management by objectives – setting targets and measuring in line with organisational goals.
Competency based – measures how work is carried out.
360° – variety of people used in assessment process, builds an overall profile.
Identify and match personal and business objectives.
Identify employee potential.
Identify training needs.
Control and monitor performance.
Assist self-development of employees.
Benefits Problems
Provide an open forum for discussion – personal and professional development
Focus on weaknesses
Improve communications – feedback on performance
Issues not acted upon – targets not referred back to
Opportunity for skills development Apportioning blame
Training needs identified – weaknesses eliminated
Employer focused – guarded against criticism
Targets set - motivation Not enough time assigned to appraisal
Objective – open forum for discussion
Participative – both parties involved
Considered – realistic targets set
Developmental – employee builds on strengths to the benefit of the organisational objectives
Job performance
Communication skills
IT skills – new equipment
Customer service skills – new methods
Future training and development
Personal goals and targets, eg timekeeping
Career objectives – promotion prospects
Meeting deadlines
Number of sales
Number of complaints
Employee contribution to company profits