Leading Through Technology, Innovation, and Change Management · 15% 20% 25% 30% 35% February March...
Transcript of Leading Through Technology, Innovation, and Change Management · 15% 20% 25% 30% 35% February March...
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Webinar #5:
Leading Through Technology, Innovation,
and Change Management
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Leading Through Technology,
Innovation, and Change
Management
Arthur Huang Ph.D., LEED AP BD+C
Assistant Professor, UCF Rosen College
Research Interests:
Big Data Analytics, Digital Economy, Sustainability,
Socioeconomic, Behavioral, and Psychological
Impacts of Artificial Intelligence, & Future of Work
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Hospitality and Tourism amid COVID-19
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Hospitality and Tourism Vs COVID-19
5%7%
32%30%
4% 4%
13%12%
2% 3%
10% 10%
0%
5%
10%
15%
20%
25%
30%
35%
February March April May
Unemployment Rates 2020
February - May
Tourism and Hospitality
Manufacturing
Healthcare
Feb
March
April May
Source: US Bureau of Labor Statistics
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Source: American Hotel & Lodging Association Survey (May 12-14. 2020)
Hospitality and Tourism amid COVID-19
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Source: American Hotel & Lodging Association Survey (May 12-14, 2020)
Hospitality and Tourism amid COVID-19
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Source: Visit Florida and STR
Hospitality and Tourism amid COVID-19
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Hospitality and Tourism amid COVID-19
Source: Visit Florida and STR
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Hospitality and Tourism Industry in the News
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Businesses’ Adaptation Strategies
Technological Trends
Personal Adaptation Strategies
Roadmap
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Entertainment Industry amid COVID-19
Source: allears.net
Universal Orlando
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Source: allears.net
Entertainment Industry amid COVID-19
Universal Orlando
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Source: allears.net
One World Concert Olympic Day Workout
Universal
Entertainment Industry amid COVID-19
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MICE Industry Goes Digital
Source: miceseoul.com
The world’s first VR conference “V²EC” held on March 19, 2020,
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Hotels amid COVID-19
Adjustment in procedure
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Handheld spraying machine for disinfecting rooms in L.A.New Safe Operational Department
Source: swissapproval.ch
Hotels amid COVID-19
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Hotels amid COVID-19
Source: scmp.com
A Genie robot serves 130 to 150 meals a day at
L’hotel Island South, HK.
UV light station for sanitization
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Restaurants amid COVID-19
Source: restaurants.org
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Restaurants amid COVID-19
Inn at Little Washington
Source: thedrinksbusiness.com
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Restaurants amid COVID-19
Source: euronews.com
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Restaurants amid COVID-19
Source: allears.net
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Restaurants amid COVID-19
Source: allears.net
Food Delivery Apps
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Restaurants amid COVID-19
Source: facebook.com
Challenges:
Third-party apps charge about 30% and above of revenues.
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Restaurants amid COVID-19
Source: allears.net
Challenges:
Lack of knowledge or time to maintain websites for small restaurants
37% of businesses do not have a website.
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Restaurants amid COVID-19
Successful story: Glasserie NYC
• Using email listing to contact guests.
• Almost all online orders are done
from their website.
• Restaurant servers deliver food.
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Restaurants amid COVID-19
A new hybrid restaurant-grocer model
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Roadmap
Businesses’ Adaptation Strategies
Technological Trends
Personal Adaptation Strategies
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COVID-19 accelerates automation.
A robotic dog patrols a park to monitor adherence to social distancing rules in Singapore.
Source: NYTimes
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COVID-19 accelerates automation.
Source: businessinsider
A UV-C light robots disinfect a 4,000-square-foot space in the
food bank's warehouse in half an hour.
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New interior and exterior design
Source: Spatiometrics.com; mit.edu
A technology-enabled new space design for hotels, restaurants, and hospitals
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XR Experience for Entertainment and Marketing
XR Golf Practice
Source: allears.net
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XR Experience for Entertainment and Marketing
Source: Spatiometrics.com; mit.edu
VisitOrlando Virtual Experience
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App-based communication and transactions
Four Seasons App
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Businesses’ Adaptation Strategies
Technological Trends
Personal Adaptation Strategies
Roadmap
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Personal Adaptation Strategies
Invest in micro-credentials and diversified skills.
Greater demand on data analytics skills and
technology-related skills.
Sharpen soft skills and the ability to interpret data
and make decisions.
Identify viable paths for gradual transition to jobs
that are less likely to be automated.
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HMG 6449: Smart Travel and Tourism
Fall 2020 (Web)
Instructor: Arthur Huang, Ph.D.
Content: Innovation and technological trends in
the travel and tourism industry post COVID-19;
work reorganization and future of work.
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Additional Reskill resources:
Degree programs https://hospitality.ucf.edu/degree-programs/
Graduate certificates:Hospitality and Tourism Technologies
Graduate Certificate
Destination Marketing & Management
Graduate Certificate
Event Management Graduate Certificate
Webinar #6:
Financial Implications of Crisis:
Understanding the Impact
Presented by:
Dr. Murat Kizildag
Assoc. Professor, UCF Rosen College
Dr. Jorge Ridderstaat
Asst. Professor, UCF Rosen College
Friday, July 24, 2020 | 11:00 a.m. EST