Reliance Retail Reliance Retail

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Top Team Effectiveness Your Handprint

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Top Team Effectiveness Outstanding leadership teams experience and cascade a

more positive culture

Their teams experience fewer gaps between what they actually experience and what they would like to experience

Their teams are especially satisfied in key areas of

• Clarity

• Standards

• Responsibility

• Team Commitment

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The Five Conditions for Team Success

Leadership

Results

Development

Support

Culture

Direction

Structure

People

Leaders of outstanding teams manage 5 conditions for team success

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Outstanding teams succeed because they have:

• A clear and challenging direction

• A well-designed structure (team task and norms)

• Processes that support them

• People with strong interpersonal skills

• Coaching, learning and development opportunities

The Five Conditions for Team Success

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Effective Teams have Interdependent Team Tasks • Direction

– They establish a relatively enduring mission, vision and organisational goals

– Direction should be specific, but also have “fuzz”; balancing between completeness and ambiguity

– They should be able to lead and manage change

• Strategy – They develop and monitor a strategic plan to carry out their mission in

a rapidly changing environment

• Resources – They facilitate the acquisition, allocation, and development of

resources to execute their strategy

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Direction The purpose of the team must be:

• Clear Do we know where we are going?

• Challenging Is the goal challenging, but not impossible?

• Consequential Is the goal meaningful and engaging to us?

• Direction Are we focused?

Direction

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Structure • Well designed team task

Do we have an interdependent goal?

Are we approaching it strategically?

• Optimal Composition Are we the right size?

Do we have the right skill set?

• Norms Do we adhere to effective norms of behaviour in conducting our

business?

• Information Do we have access to information that helps us plan and execute our

work?

Structure

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People Leaders of outstanding teams are Role Models

• Exhibit a broader set of managerial styles; are self aware, have executive maturity, and personal courage

• Rely more on managerial styles that encourage dialogue

• Avoid coercive style that shuts down debate

People

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People Outstanding leadership teams have members who are:

•Smart Analytical Thinking, Conceptual Thinking

•Driven Achievement Orientation, Initiative, Strategic Orientation, Self-

Confidence

•More committed to the team : “Team not me” Executive maturity, Impact and Influence, Teamwork, Team leadership

Strong interpersonal skills and relationships to foster trust

People

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People Interpersonal skills are the key

• The team needs to grow by developing the social processes to carry out the work and learn to work interdependently

• Members who read each others concerns

• Members who “walk the talk” even when it is hard

People People

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Support Outstanding leadership teams have better support systems than typical teams

Their support system allows them to leverage: – Clear direction

– Optimal structure

– The right members

– Accept and assimilate feedback and team learning

– Norms that identify the small handful of things that members must do and those they must never do

– Everyone is helped to achieve good interpersonal skills

Support

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Support • Reward System

Is excellent team performance recognised and reinforced?

• Information system Are the data and forecasts that the team needs to plan its work

available in a useful format?

• Education system Is training, advice or expert consultation available to complement

members’ expertise?

• Adequate material resources Does the team have what it needs to accomplish its task?

Support Support

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Development Outstanding Leadership Teams have more development opportunities

– Motivational sessions to build commitment to the team and its work

– Consultative sessions to assist the team

– Educational sessions to help members learn from their work experiences

– One-to-one and team coaching to “Knit” the team together and provide a development focus

Development

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Leaders of Outstanding Teams Provide Clarity

If you don’t know where you are going you will probably end up somewhere else…