Covering letter

I am a UWC/UCT/Bard College (New York exchange program) graduate in Communications Studies with a Postgraduate Certificate in International Human Rights endorsed by Bard College (New York) in collaboration with UCT and UWC.

I have 5 years of working experience in Digital Marketing/Content Management with hands on experience in Social Media designing, Graphic and Web designing, Journalism, Project Management and Content manage-ment (using cms: Joomla, Wordpress, Dot net Nuke platforms, HTML5, CSS3, Javascript, photoshop, dream-weaver, flash etc.

I have a strong desire to work in Television, Radio, Newspapers, Magazines, Public relations related fields, Marketing and Sales and Customer service or any program that offers a good range of Journalism/Media/Marketing and Public relations related skills. You will see from my enclosed CV that I have gained a wide variety of both transferable and specific skills, as well as years of working experiences in the above fields.

Television experience and journalistic writing and reporting: my work experience placement as a student reporter and Journalist for Bush TV,(student project),Bush radio elections coverage training internship and the On-campus news letter, gave me invaluable insight into the television process and Journalistic writing process; with hands on experience in reporting, writing, editing, proofreading, facebook, blogging, office work and general work.

Interest in the traditional Media: My enjoyment and critical interest in the media (television, Journalism, music, radio and new media) increased markedly throughout 8 years of my academic endeavors, and has continued to grow since then. The interest grew as I joined the Public Relations department for “on- campus” news letter in 2005.As a student Journalist for the “on-campus” newsletter, I have:

Covered stories. Worked on column submission and photography (either taking new photographs with the paper pho-

tographer, or getting photographs from specific sources). Generation of exclusive original content and features using own initiative and in conjunction with the

managing Editor. Checking all contributor content accuracy, relevance and generation of original exclusive content. Sub-editing in terms of grammar or copy cuts, etc, and assisting the sub-editor in assuring the high

quality of English grammar in the magazine. Checking that the content of the copy adheres to the original brief given to the contributor. Attending functions and conferences on behalf of the publication.

Interest in the Digital Media (websites, online platforms, social media) : My enjoyment and critical interest in digital media and marketing increased markedly since 2012. As a digital channels manager I designed and administrated Websites and Mobile app using CMS systems and HTML.

Computer skills: During my 8 years at University I expanded my knowledge and confidence in Microsoft programs such as Internet Explorer, Word, Access, PowerPoint and Outlook Express. During my employment time, I have expanded my knowledge and confidence in renowned systems like: CRM, ADOBE INDESIGN, CMS, SIEBEL, SAP, I-CALL, CISCO, VARIOUS CALL DRIVERS SYSTEMS AND SEO. I actively enjoy researching on the Internet, and have a basic understanding of basic computer programs. My keyboard speed and accuracy has been increased by my recent database, in vision and word programs work at Foschini group as a Data capturing agent.

Writing/research skills: My experience as a student and Journalist has proven my ability to express critical opinions within a sustained argument. A high level of research, conceptualization, analytical reading and critical writing, was essential to reach this standard. The experiences of writing articles/reviews, proofreading, editing articles and news letters as well as reporting to my editors increased my confidence in these skills. I would welcome the opportunity to discuss these and other qualifications with you. Please contact me on: e-mail:ftumelo@yahoo.co.uk and Cell: 079 527 7951

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CURRICULUM VITAE OF Tumelo Komape

PERSONAL DETAILS

Surname : Komape

Names : Tumelo signs off as (TK on @CityofJoburgZA)

Nationality : South African

Identity Number : 8506025507086

Contact Number : 0767415545

No of Dependents : None

Marital status : Single

E-Mail address : ftumelo@yahoo.co.uk

Home Address : No 12 5th StreetOrange grove westHoughton1298

Languages : English, Zulu, Xhosa, Tswana and SepediReligion : Christian

Personal Profile

I am fervent, self-motivated and reliable person. I am very hands-on type of a person. I like

to engage myself in action-orientated activities. I am well organized and highly motivated to

accept responsibility and I am thorough in my approach to work. I can adapt to any working

conditions and I am always willing to learn about the changes in the industry. I am also

inventive and easy going, always ensuring that I operate with a high level of integrity. My

open minded and gracious personality allows me to relate well to people, and I can co-

ordinate activities, resources, people and time. A successful company is successful by having

quality staff and I can add class to any company when given time.

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Media Coverage for my Digital work

M e d i a c o v e r a g e f o r m y d i g i t a l w o r k 

Media House Link Year

1. Radio 702 inter-view

1. Getting to know TK (Who is TK): https://soundcloud.com/prime-diabroadcasting/tumelo-komape

2. Mail and Guardian

1.1. Mail and guardian: Tweeting Komape Puts himself in your shoes

http://mg.co.za/article/2015-07-16-tweeting-tumelo-komape-puts-himself-in-your-shoes#.VajYcOf3ayA.twitter

  2015

2. Mail and Guardian

1.2. Mail and guardian: meet the City of Joburg’s social media ninja

Meet the City of Joburg's social media ninja

  2015

3. ENCA  ENCA: TK tweets zingers for City of Joburg

TK tweets zingers for City of Joburg | eNCA

  2015

4. BBC  BBC

The one man who deals with angry Johannesburg during power cuts - BBC News

  2015

5. Times Media (Front page)

1.1. Times Media (Front page) : Best clap backs from TK

http://www.timeslive.co.za/politics/2015/06/10/9-best-Twitter-clap-backs-from-CityofJoburgZAs-TK

2015

6. Times Media 1.2. Times Media : Trick or tweet fro Joburg moaners

http://www.timeslive.co.za/thetimes/2015/06/11/Trick-or-tweet-for-Joburg-moaners

2015

7. Times Media 1.3. Jozi wises up to Twitter power http:// bit.ly/1j1Mxp9  

8. Eye Witness News (EWN)

EWN: Meet the man behind the City of Joburg's humorous twitter account http:// dlvr.it/D53SfC  

2015

9. Daily News Independent newshttp://www.iol.co.za/dailynews/news/durban-s-online-position-1.1822648#.VXqJw2SeDGd

2015

10. Hypertextmedia Hypertextmedia: http://www.htxt.co.za/2015/06/05/making-the-city-talk-meet-the-team-that-made-joburg-tweet/

  2015

11. Enetiate 1.1. Enetiate http://enitiate.solutions/cityofjoburgza-hits-100k-twit-ter-followers/

 2015

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12. Enitiate 1.2.  eNitiate digital agency: http://enitiate.solutions/south-africas-leading-cities-battle-it-out-on-socialmedia/

  2015

13. Daily Planet Twitter clap backs by TK

http://ow.ly/XdinD

2015

14. The Daily Vox  TUMELO KOMAPE, the quirky personality behind City of Joburg’s social media http:// bit.ly/ 1Y1UOMs  

  2015

15. Radio today Chatting to TK of @CityofJoburgZA http:// bit.ly/1j1Mxp9   2015

16. Power FM Interview with Tim Modise, getting to know TK-Major stories Mail and Guardian this week

2015

17. Caxton news  Joburg east express

http://joburgeastexpress.co.za/43689/the-man-behind-coj-tweets/

  2015

 

EDUCATIONAL QUALIFICATION

Institution : UCT AND UWC with BARD COLLEGE (New York-Exchange program)Course : BA Comm and Post graduate Certificate Qualification completed : BA in Communications DegreeYear graduated : 2008 -issued by UWC

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Majors : English and Communications ________________________________________________________________________________________

Second qualification

Institution : UCTCourse : DiplomaQualification : Performer’s diploma in MusicYear Engaged : 2008-2010-Qualification not issued-fees Majors : Jazz studies and Production studies_________________________________________________________________________________

Third qualification

Institution : Vega School of Brand Leadership Course : Web design-HTML5 Softwares : Adobe dream weaver, Flash (all cs6), Access, Visual basic-Software designOther electives : Grahic designing-Photoshop and Illustrator

_______________________________________________________________________________________

Fourth Qualification

Institution : University of Johannesburg- in progressCourse : Software Engineering Softwares : Visual BasicOther electives : All modules passed with distinctions

_______________________________________________________________________________________

Secondary Level

SCHOOL SUBJECT NAME GRADE SYMBOLS

BODIELA SEPEDI HG ASEC AFRIKAANS HG CSCHOOL ENGLISH HG C

HISTORY HG BBIOLOGY HG CGEOGRAPHY HG C

School               : BODIELA SECONDARY SCHOOLMatric               : 2002Achievement : Distinction in Sepedi and History

EMPLOYMENT HISTORY

T o p S k i l l S u m m a r y 

Skill Years experience Last used

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CONTENT MANAGEMENT 7 years: Joomla, Wordpress, Social media, CMS, Blogs

  2016

SOCIAL MEDIA MANAGE-MENT

  6 years: Facebook, Twitter, Linkedin, Youtube, Flicker, Google+, Instagram, Blogs-wordpress, Joomla

  2016

GRAPHIC DESIGN   1 year : Photoshop, Illustra-tor,

  2015

WEB DEVELOPMENT   5 years: Joomla, Word-press, Sharepoint, CMS de-velopment.HTML5, Action script 2 and 3, Flash animation, Slicing etc

  2016

JOOMLA, WORDPRESS, DRU-PAL, DOT NET NUKE, SHARE-POINT -CMS DEVELOPMENT

  5 years html coding.   2016

DIGITAL MARKETING   5 years :Social media, In-ternal Comms, External Comms,

 2016

PROJECT MANAGEMENT   2 year: Development of In-tranets and Websites projects

  2016

DIGITAL MARKETING STRATEGIES DEVELOPMENT

  3 years of Strategy imple-mentation, from concept to finish

  2016

MARKETING  AND CALL CEN-TER WORK

  5   2012

 

Professional working experience

DECEMBER 2012

TIME FROM DECEMBER 2012-CURRENTLYCOMPANY CITY OF JOHANNESBURGDEPARTMENT GROUP COMMUNICATIONS AND TOURISMPOSITION DIGITAL CHANNELS MANAGER/ACTING DEPUTY DIRECTOR

REASONS FOR LEAVING CONTRACT ENDED

PURPOSE OF POSITION Internal: External: Managing digital channels inter-

nally Designing and introducing new

digital communications channels Market and promote digital

channels Ensure that industry standard

channels are being used

Managing digital channels exter-nally

Designing and introducing new ex-ternal communications channels

Market and promote digital chan-nels.

Ensure that industry standard chan-nels are being used

KPA / MAJOR TASKS  Drafted and implemented city’s social media strategy (growth, management and development).

Drafted and implemented city’s redesign of intranet, website methodology strategy doc and design (design, built and marketing)

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Mobile App POC project Completed introduction of new social media projects successfully Completed revamp of intranet project to comply with current city

structure successfully Motivated for the design applied. To complete the redesign of city’s

website-currently at final phase Implemented digital marketing activity-Afcon 2013-website (intranet,

extranet), social media… Implemented digital marketing activity-Joburg open 2013/14-websites

(intranet, extranet), social media and also (developed joburg  open website).

Implemented Digital marketing strategy-Budget, State of the City address, speech 2013/14-website (intranet, extranet) ,social media, with a total market reach of 3 million impressions on the day

Implemented digital marketing strategy-State of the City address 2013/14-website (intranet, extranet) ,social media etc

Digital marketing strategy-Metropolis-website (intranet, extranet) ,social media,

Digital marketing strategies-all mayoral campaigns 2013-website(intranet, extranet) ,social media, internal comms, e-mailers, smses.

Grew city’s social media by 50 000 new followers April 2013-November 2014

Developed and implemented a digital marketing strategy and online activities for C40-climate change campaign, One young World, Arts alive 2014, Joint activity on Joy of Jazz 2014, Social Media week 2014

Currently developing digital marketing strategy and online activities for Afri Cities 2015 Johannesburg, JOZI at work and other City or Stakeholder campaigns

Other Key Activities Designing the ANCYL website, graphics and animations draft Designed the Karoo restaurant –Midrand branch, graphics and

animations (assignment) Designed the Mo-Wash website for Ebukhosini properties, graphics

and animations, live Developing Joburg open Joomla website, graphics and animations, live Developing NAGC website, graphics and animations, live Private restaurant and Game reserve website in design process,

graphics and animations-draft (assignment) Developing City of Johannesburg website and intranet

SKILLS ACQUIRED Technical Behavioural:

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Strong experience within the Web design and digital mar-keting

Strong skills development in Graphic design

Strong skills development in Project Management

Skills development in Digital Marketing

Social Media Designing Social Media Marketing Skills in HTML5 coding, 

Flash Animation, Action script 2 and 3

Ability to meet deadlines and work well under pres-sure.

Content Management Organised and efficient plan-

ner. Proven ability to multi-task. Tracking skills & excellent

administrative skills to en-sure the keeping of accurate records.

Proven experience of work-ing with and maximising the output of creative teams.

Strong communication & ad-ministration skills

Strong interpersonal skills Strong work ethic; detail ori-

ented and process driven Ability to work well in a team

environment and builds lasting working relationships

Ability to work well under pres-sure to produce desired results.

Ability to work independently; self-starter with a ‘can-do’ proactive attitude

Ability to communicate effec-tively and professionally at all levels

ATTRIBUTES  Process management Written communication Timely decision making Drive for results Time management Business acumen

MARCH 2012

TIME FROM MARCH 2012-CURRENTLY: FREELANCE PROJECTCOMPANY NAGC

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DEPARTMENT MARKETINGPOSITION CONTENT ADMINISTRATOR

REASONS FOR LEAVING FREELANCE

PURPOSE OF POSITION EXTERNAL Daily blog updates on the

Website using Joomla-web-site management system.

Using Joomla for digital mar-keting, website manage-ment (banner updates and news updates, look and feel/ brand adherence work on website and other market-ing campaigns).

Managing digital channels exter-nally

Designing and introducing new ex-ternal communications channels

Market and promote digital chan-nels.

Ensure that industry standard chan-nels are being used

Redirecting traffic to the Website through SEO optimization/ creating brand awareness via Google+, Face-book, twitter, YouTube and other online media outlets

KPA / MAJOR TASKS  E-magazine

Writer and Editor of Ecclesia e-magazine and brochures Developing content for the e-magazine through research, story brain-

storming, events, story covering; attending interviews with sources and all general Journalism tasks for the newsletter.

Post Journalism duties: Editing, Sub-editing and Proofreading etc.

Review all necessary photography archives for relevant story pictures

Listening to, reading and reviewing all relevant material for back-ground information for story content for the magazine.

Distribution of the newsletter through e-mail marketing, and other outlets.

Social Media

Checking and replying to the Organization’s Social Media comments by listening to and monitoring all social media outlets: pages, sites, etc.

Post/respond on particular topics or in response to other posts/com-ments.

Contribute to and daily update external social sites: Facebook, Web-site, Twitter and YouTube and other community sites.

Schedule messages for sharing throughout the day.

Managing day to day activities on social media campaigns and on a

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day to day basis by engagement in social conversations and answering of questions.

Compressing and converting all weekly and monthly YouTube mate-rial.

Reviewing all Cds and DVDs to create YouTube profile

Weekly YouTube updates of weekly teachings

Monthly YouTube updates for all Series DVDs

Reviewing and choosing selecting relevant clips for YouTube

Generate marketing and you-tube video footage by handling cameras for media archive

Gateway Music Academy

Develop an annual PR plan consisting of monthly PR activities in sup-port of marketing goals.

Attend all Gateway academy events/Brand awareness campaigns and perform where necessary.

Coordinate our monthly marketing events at the local restaurant- ar-range repertoire for that, prepare and perform where necessary.

Co-ordinate the production of periodic marketing communication eg, mail shots, flyers, marketing emails, lectures and press releases.

Issue press releases and photo captions when appropriate. Send write ups/ blogs, Social Media and website updates on

Academy’s activities and achievements. Handle all Marketing campaigns and events for the Academy. Drafting yearly marketing activity strategies for the Academy. Lecturing and teaching piano and theory at the Music Academy.

Other Key Activities

Skills developed

Tv production Assisting in production of weekly Etv show series Assisting in production of weekly dvd’s for gateway online tv Handling cameras to capture our weekly events.

Skill acquired

Journalistic writing, proofreading and Editing.

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NOVEMBER 2011

TIME FROM NOVEMBER 2011-MARCH 2012COMPANY BRITISH GASDEPARTMENT MARKETING AND ADVERTISINGPOSITION CUSTOMER RELATIONS AGENT

REASONS FOR LEAVING TO WORK IN PUBLIC RELATIONS AND MARKETING

PURPOSE OF POSITION SKILLS DEVELOPED SOFTWARES LEARNED TELEPHONE ETIQUETTE CUSTOMER RELATIONS SKILLS PROBLEM SOLVING

SAP SIEBEL CRM

KPA / MAJOR TASKS Professionally process outbound and inbound sales and/or customer service calls

Respond to customer questions Resolve customer issues Offer up-sells and cross-sells to callers Promoting and Marketing products and benefits for customer Record and verify accurate information on all calls Book and arrange appointments for customer visits with engineers Positively and respectfully communicate with customers Maintain company and client confidentiality Meet established sales/fundraising goals on outbound projects Multi-tasking from one type of call to another without loss of

efficiency, composure and knowledge Offer customer service that exceeds customer's expectations Maximize customer retention (actively attempt retention) Play a brand ambassador role Provide accurate, current product information and advice to clients.

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MARCH 2011

TIME FROM MARCH 2011-NOVEMBER 2011COMPANY KAPSCH-SANRAL,E-TOLLDEPARTMENT MARKETINGPOSITION WEB AGENT

REASONS FOR LEAVING CONTRACT ENDED

KPA / MAJOR TASKS  Assisting in strategic planning for Web development, drafting Web processes, Web communications standard templates, processes and quality scorecard.

Evaluation of effectiveness of e-mail communications by testing on internal role plays and audits

Conducting product presentations Subject Mater expert and Skills transfer roles for all departments that

failed pre-operations systems testing and product knowledge evaluations

Training and transferring skills to other departments, Mobile policing units and Customer services outlets in different malls

Brainstorming Web processes and website look and feel Assisting on system and process development brainstorming Testing all proposed processes and ensuring harmony with systems Visiting Customer services outlets to ensure process compliance Performing systems tests at the site and at the customer services

outlets

For PDPP(personal development and progress plan) with Marketing dept

Assisting in drafting all templates for e-mail, website updates, promotional copies, FAQ’s and Marketing updates

Assisting in conception of e-mail Marketing/ Communications programs to increase customer acquisition, retention, and conversion rates.

Assisting in development of communication plans and product segmentation strategies

Product packaging Assisting key accounts departments Drafting a Strategic Social networking proposal for Marketing and

Public relations purposes under the supervision of the Marketing department

Submitting all drafts, PDP Project proposals, Process amendments 12

 proposals for approval with SANRAL

Redrafting all rejected proposals, processes and FAQ’s

JAN 2008

TIME FROM JAN 2008-JUNE 2010COMPANY UCT VARSITY PAPER AND BUSH RADIO AND SOCIAL MEDIADEPARTMENT MARKETINGPOSITION INTERNSHIP IN NEWS REPORTING

REASONS FOR LEAVING RELOCATING TO GAUTENG

PURPOSE OF POSITION Internal: External: Managing digital channels inter-

nally Market and promote digital

channels

Managing digital channels exter-nally

Designing and introducing new ex-ternal communications channels

KPA / MAJOR TASKS  Follow my work example with UCT varsity paper: http://www.uct.ac.za/stu-

dents/recreation/varsity/

Training on Journalistic reporting and writing

Covered stories.

Worked on column submission and photography (either taking new

photographs with the paper photographer, or getting photographs

from specific sources)

Sub-editing in terms of grammar or copy cuts, etc, and assisting the

sub-editor in assuring the high quality of English grammar in the

magazine

Checking that the content of the story adheres to the original

branding requirements

Attending functions and conferences on behalf of the publication

and generating content

Critique and choose newsworthy photos for editions

Liaise with sources for interview sessions

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Assisting with space allocation for advertising

Working closely with marketing to increase awareness of the

University on key social sites such as Facebook, Website, brochures

and blogs

Duties and tasks when dealing with online Social media and website update and events

Attending and Working on 40 events projects a year with the Baxter theatre and UCT school of music.

Assisting in the Marketing and operations of all events.

All events and activities to be advertised on online mediums as below:

Maximizing online presence by implementing creative strategic and tactical online marketing plans for social media including University websites, Facebook, brochures and e-mail marketing and branding

Checking and replying to university’s blog(s) comments.

Listen to and monitor all social media outlets: pages, sites, blogs, etc. post/respond on particular topics or in response to other posts/com-ments

Contribute to and regularly update external social sites: Facebook, website blogs and other community sites.

Develop content or promotional ideas calendar for these sites for daily and monthly basis

Assisting in executing social marketing campaigns, including market-ing/new concepts, community-building efforts and promotions

Scanning news feeds for interesting articles, blog posts about the uni-versity and managing that.

Write updates etc with short URLs.

Schedule messages for sharing throughout the day

Check blog comments or messages and reply as necessary.

Online advocacy through blogging research and writing outreach pro-motions etc.

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Managing presence in social networking.

Setting up campaign calendars, create monthly progress reports and campaign summary reports.

Monitoring and engaging when necessary, in brand related online conversations, e-mails and Calls.

Managing day to day activities on social media campaigns and on a day to day basis, • Keeping profiles “lively” and of good value to followers, • Engagement in social conversations and answering of questions• Reputation Management• Monitoring and management of brand mentions on social media platforms

JAN 2005

TIME FROM JAN 2005-DECEMBER 2007COMPANY UNIVERSITY OF THE WESTERN CAPEDEPARTMENT UWC DEPT OF PUBLIC RELATIONSPOSITION JUNIOR JOURNALIST

REASONS FOR LEAVING RELOCATING TO UCT

PURPOSE OF POSITION Internal: External: Managing digital channels inter-

nally Market and promote digital

channels

Managing digital channels exter-nally

Designing and introducing new ex-ternal communications channels

KPA / MAJOR TASKS  Follow my work examples newsletters on: http://www.uwc.ac.za/index.php?module=cms&action=showfulltext&id=gen20Srv23Nme0_2774_1292593257&parent=gen20Srv23Nme0_9912_1257932410-

Proof read editions and layout. Attending editorial meetings. Attending story brain storming sessions. Analyze and critique web content, news reports. Welcome and host visiting Journalists for graduation events Working with Editor and Public relations team on development and

execution of marketing plans for university conventions, seminars, graduation events and other events.

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Reporting and blogging on such events on the website Press releasing on such events Assisting in co-coordinating advertising, marketing communications,

public relations efforts and measuring success of events. Assisting the advertising team Report to the editor. Critique and choose newsworthy photos for editions. Liaise with sources for interview sessions. Proofreading copy Assisting with space allocation for advertising. Assisting with events and public relations work as well as signing off

editions with publishers. Column submission and photography (either taking new photographs

with the publication photographer, or getting photographs from spe-cific sources).

Generation of exclusive original content and features using own initia-tive and in conjunction with the managing editor.

Checking all contributor content accuracy, relevance and generation of original exclusive content.

Sub-editing in terms of grammar or copy cuts, and assuring the high quality of English grammar in the publication.

Checking all contributor content accuracy, relevance and generation of original exclusive content.

Sub-editing in terms of grammar or copy cuts, etc, and assisting the sub-editor in assuring the high quality of English grammar in the mag-azine.

Checking that the content of the copy adheres to the original brief given to the contributor.

Attending functions and conferences on behalf of the publication

JAN 2004

TIME FROM JAN 2004-DECEMBERCOMPANY FOSCHINI GROUPDEPARTMENT MARKETING AND ADVERTISINGPOSITION CUSTOMER RELATIONS AGENT

REASONS FOR LEAVING CONTRACTUAL OBLIGATIONS

PURPOSE OF POSITION SKILLS DEVELOPED SOFTWARES LEARNED TELEPHONE ETIQUETTE CUSTOMER RELATIONS SKILLS

SAP SIEBEL

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PROBLEM SOLVING CRM CMS

KPA / MAJOR TASKS Opening new accounts and updating data Product returns registrations Assisting with sales and marketing Liaising with customers telephonically and directly General billing issues Professionally process outbound sales and/or customer service calls Respond to customer questions Resolve customer issues Offer up-sells and cross-sells to callers. Promoting and Marketing products and benefits for customer Record and verify accurate information on all calls Positively and respectfully communicate with customers Maintain company and client confidentiality Meet established sales/fundraising goals on outbound projects Multi-tasking from one type of call to another without loss of

efficiency, composure and knowledge Offer customer service that exceeds customer's expectations Maximize customer retention (actively attempt retention). Provide accurate, current product information and advice to clients.

NOVEMBER 2009

TIME FROM NOVEMBER 2009-DEMBER 2010COMPANY STREAM GLOBAL SERVICES/BARCLAYS BANKSDEPARTMENT MARKETING AND ADVERTISINGPOSITION CUSTOMER RELATIONS AGENT

REASONS FOR LEAVING CONTRACTUAL OBLIGATIONS

PURPOSE OF POSITION SKILLS DEVELOPED SOFTWARES LEARNED TELEPHONE ETIQUETTE CUSTOMER RELATIONS SKILLS PROBLEM SOLVING

SAP SIEBEL CRM ,CMS Windows98, 2000, XP.

Windows 8, Mac Microsoft Word, Word pad and

Notepad

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KPA / MAJOR TASKS Sales and Marketing for Broadband and Phone packages General Customer Relations support for UK clients Professionally process outbound sales and/or customer service calls

for UK customers Build customer’s interest in the services and products offered by the

company Update the existing databases with changes and the status of each

customer/prospective customer Arrange for the dispatch of products, information packages,

brochures etc. to clients and other interested parties Follow up the calls of the client with clerical duties which includes

faxing, doing checks on credit references as well as liaising with other departments

Respond to customer questions Resolve customer issues Offer up-sells and cross-sells to callers. Promoting and Marketing products and benefits for customer Record and verify accurate information on all calls Positively and respectfully communicate with customers Maintain company and client confidentiality Meet established sales/fundraising goals on outbound projects Multi-tasking from one type of call to another without loss of

efficiency, composure and knowledge

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REFERENCES

1) Georgina Lefifi: Director Group Communications and Tourism City of Joburg

Tel: 082 908 2555

2) Bintu Petsana: Group Head, Group Communications and Tourism City of Joburg

Tel: 076 150 6846

3. Byron Mannase: Supervisor at Stream global services

Tel: 071-897-5542

4) Mr. James Lesiba Bodiba :HR manager for Old Mutual (Personal Mentor)E-mail add:Lbodiba@oldmutual.com-Cell:0732316527

5) Mr Siyabonga Malinga: Manager at Gateway Academy

Cell: 082 350 3185

6) Mrs. Awaatief Daniels (Editor of the On-campus news letter).  Department of Public affairs UWC, Administration Building

Tel: 021 959 2627-Mobile: 0849090786

7) Charlene Ackermans, HR director at SANRAL/e-toll

Cell: 011 519 9900

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