Hadel S. Ma'ayeh CV1
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HADEL S. MA’AYEH Curriculum Vitae EXECUTIVE MANAGEMENT
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Curriculum Vitae EXECUTIVE MANAGEMENT
Transcript of Hadel S. Ma'ayeh CV1
HADEL S. MA’AYEH
Curriculum Vitae
EXECUTIVE MANAGEMENT
Key To Success
TRAINING– Interactive
Telemarketing
– Selling Skills
– Internal Development of Customer Service
– Change Management
CC MANAGEMENT– Monitoring
– Coaching
– Constructive Feedback
– Team Reporting
– Quality Assurance
– Team Building
Key To Success
BUSINESS DEVELOPMENT– Delivering Customer
Satisfaction
– Selection of Agents and Vendors
– Customer Service
– Support & Monitor Implementations
– Networking
SOCIAL MEDIA – SMO (Social Media
Optimization)
– Reach Small or Large Audience
– Influencer
– Social Networking
– Customer Engagement
– Personal Reputation Management (PRM)
Key To Success OPERATIONS
MANAGEMENT– Efficiency
– Processes & Procedures
– Meeting Customer Requirements
– Team Development
– Quality Assurance
SKILLS & EXPERTISE
Oral Communication Listening Problem-Solving Leadership Influence Teamwork Creative Thinking Analytical Logistics
SKILLS & EXPERTISE
Call Center Skills Social Media Expertise Modify Processes &
Procedures Time Management Change Management Team Building Team Enhancement Support Services Customer Support
PROFICIENCY
MEC Middle East Communications Corporation- Amman, Jordan
Years: April 2005 – May 2010 Position: Vice-President of
Support Services
PROFICIENCY
PROSERV i Professional Services- Amman, Jordan
Years: July 2004 - October 2004
Position: Operations Manager
PROFICIENCY
Quill Corporation Inc. – Lincolnshire, Illinois, U.S.A.
Years: December 1991-April 2000
Position: Product Support Team Leader
PROFICIENCY
Oryx Transactions Service Company-Amman, Jordan Years: February 2003 - June
2004 Position: Oryx Customer Care
Manager
RECOGNITIONS
PROSERV– Employee of The
Month Social Media
– Huffington Post “Passionistas”
Quill Corporation– Quill Annual Team
Excellence 1999– Quill Annual Team
Excellence 2000
EDUCATION
Degree:– University of Illinois- Urbana-Champaign,IL
USA B.A. History (Major) & Political Science (Minor)
EDUCATION
Diploma:– College of Lake County-Grayslake, IL USA
A.A. History
EDUCATION
Certification:– Quill Corporation – Lincolnshire, IL USA
Supervisory Management Certificate
UNLOCK POTENTIAL
“The potential of the average person is like a huge ocean unsailed, a new continent unexplored, a world of possibilities waiting to be released and channeled toward
some great good. ” ― Brian Tracy
