KnowledgeSpace and SupportTony Hayes, Quality Assurance Manager

KnowledgeSpace and SupportKnowledgeSpace and SupportWhat’s NewStandards, Practices, TrainingRelease NotesThe Future of ClientSpace Support

KnowledgeSpace and Support• What is the function of Support?• Cases – The best avenue for Support• What is KnowledgeSpace?• Support Lifecycle• Support Lifecycle – FAQ farming

Problem

KnowledgeSpace and Support• Issue Resolutions• Help and How to• Release Notes• Videos• FAQ

What’s New• Glossary• Email to Case Integration• Quick Hit Videos• Standards, Practices and Training

Standards, Practices and Training• Continuing ClientSpace Education• Step by step for common Admin Functions– Dataforms– Workflow– Template task

Release Notes• Published with each software release• Short description of each development item• Enhancements to the product are clearly marked• Linked videos where applicable• Subscription available in Extranet

The Future of KnowledgeSpace and Support

• Admin Training• KnowledgeSpace Single Sign In• Application Integration – ClientSpace Help

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