Keynote Presentation

Mitch AnthonyAdvisor Insights, Inc.

Emotional E.Q.

Mitch AnthonyPresidentAdvisor Insights Inc.

This presentation is for informational purposes and is not intended for training or advice.It includes confidential information and is not meant for redistribution.

Emotional E.Q.

Stanford Study

Restrainers• Higher SAT scores• More intellectually

skilled• Dependable• Better self control• Developed more

genuine relationships

Indulgers • Easily irritated• Distracted on tasks• Little self-control• Difficulty in

relationships• Changed jobs

more often

Harvard Study

How important is Emotional Intelligence?

I.Q.

5-20%

E.Q.

80-95%

Five Competencies of Emotional Intelligence

Restraint

Awareness Resilience

Others(Empathy)

Working with others

(rapport)

ARROW

RestraintAnatomy of the

Amygdala hijack

Resilience

Sources of Discouragement

• Failure – I screwed up

• Disappointment – something or someone impeded my progress

• Adversity – beyond my control

Awareness• Emotional radar

oWhere you are

Awareness• Emotional radar

oWhere they are

Awareness• Emotional radar

oObstacles⎻ Expectations⎻ Values⎻ Personality

Awareness• Emotional radar

o Togetherness personalityo Enterprise personalityoAnalyzer personalityoModerator personality

T-E-A-M

Awareness• Emotional radar

o Lead roleStyle you’re most comfortable

o Support roleStyle you default to under pressure or stress

oVillain roleStyle that drives you crazy and causes the most stress

Awareness: Togetherness Personality

STRENGTHS• Strives for cooperation

and consensus• Keeps everyone

involved• Peacemaker• Kind and caring• Supportive and

encouraging• Amiable/tactful• Sensitive• Good listener

CHALLENGES• Wants to please

everyone• Has difficulty making

decisions• Has trouble standing

up for feelings• Easily offended• Can be overly passive

T-E-A-M

Awareness: Togetherness Personality

VOICE PATTERNS AND PACE

SELF-IMPROVEMENTS• Make feelings clear• Ask for clear directions• Stop apologizing for

opinions/ideas• Take events in stride• Focus on handling

criticism with more emotional detachment

T-E-A-M

Awareness: Enterpriser Personality

STRENGTHS• Results-oriented• Competitive• Time-conscious• Candid• Risk-taker• Thrives on pressure

CHALLENGES• Impatient with people and

process• May compromise quality for

speed• Overly individualistic• Can be abrasive/tactless• Autocratic tendencies

T-E-A-M

Awareness: Enterpriser Personality

VOICE PATTERNS AND PACE

SELF-IMPROVEMENTS• Show more patience

with people/process• Articulate more

encouragement• Make sure others see

ideas before moving• Listen• Get help for detail work

T-E-A-M

Awareness: Analyzer Personality

STRENGTHS• Accurate• Seeks proof and

validation• Plans projects in a step-

by-step manner• Focuses on facts• Quality conscious• Sets high standards for

self and others• Logical• Not easily duped

CHALLENGES• Tends toward pessimism• Can be critical/judgmental• Has difficulty with spontaneity• Rigid• Paralysis by analysis• Can be impersonal

T-E-A-M

Awareness: Analyzer Personality

VOICE PATTERNS AND PACE

SELF-IMPROVEMENTS• Open up to new ideas and

ways of doing things• Accept people for who they

are• Display more warmth and

affection• Restrain judgement• Work on stress management• Streamline communications

T-E-A-M

Awareness: Motivated Personality

STRENGTHS• Enthusiastic/high energy• Likes variety• Tries to create and

amicable atmosphere• Persuasive/articulate• Spontaneous• Laughs easily/fun-loving• Flexible• Optimistic

CHALLENGES• Impulsive• Lacks discipline and follow-through• Gets bored easily• Can have several projects going

at once, but few complete• Overlooks analysis• Whimsical; may easily forget

earlier communications• Overuses enthusiasm• Has an aversion to small type

T-E-A-M

Awareness: Motivated Personality

VOICE PATTERNS AND PACE

SELF-IMPROVEMENTS• Open up to new ideas and

ways of doing things• Accept people for who

they are• Display more warmth and

affection• Restrain judgement• Work on stress management• Streamline communications

T-E-A-M

Team Dynamics