IN SEARCH OF ...IN SEARCH OF ...

CONFLICT/ CONFLICT/TCILFNOCTCILFNOC??

IN SEARCH OF ...IN SEARCH OF ...

CONFLICT/ CONFLICT/TCILFNOCTCILFNOC??“I wonder how many of us have, or dare to have, such collaborators .... They were good at conflict, they saw it as thinking.”

Margaret Heffernan

“I wonder how many of us have, or dare to have, such collaborators .... They were good at conflict, they saw it as thinking.”

Margaret Heffernan

CONFLICT AT WORKCONFLICT AT WORK

SHAKE HANDSSHAKE HANDS

RESOLUTION TEAMRESOLUTION TEAM

WAR PHOTOGRAPHY:CAPA and NACHTWEY

WAR PHOTOGRAPHY:CAPA and NACHTWEY

"I have been a witness, and these pictures

aremy testimony. The events I have

recorded shouldnot be forgotten and must

not be repeated."-James Nachtwey-

www.jamesnachtwey.com

"I have been a witness, and these pictures

aremy testimony. The events I have

recorded shouldnot be forgotten and must

not be repeated."-James Nachtwey-

www.jamesnachtwey.com

MODERN POLITICAL SOLUTION: MOntesquieu´S SPIRIT OF THE LAWS

MODERN POLITICAL SOLUTION: MOntesquieu´S SPIRIT OF THE LAWS

Montesquieu: SPIRIT OF THE LAWS

• Classical Republicanism vs STASIS

• MODERN solution = MANAGE conflict

• SEPARATION OF POWERS

• Power CHECKS power

• COMMERCE vs war

• THE FEDERALIST No 51: US CONSTITUTION

Montesquieu: SPIRIT OF THE LAWS

• Classical Republicanism vs STASIS

• MODERN solution = MANAGE conflict

• SEPARATION OF POWERS

• Power CHECKS power

• COMMERCE vs war

• THE FEDERALIST No 51: US CONSTITUTION

“So that one cannot abuse

power, power must check

power by the arrangement

of things.” BOOK 11, 4

“So that one cannot abuse

power, power must check

power by the arrangement

of things.” BOOK 11, 4

Orchestrate conflict:(HBR)

Orchestrate conflict:(HBR)

“People learn by encountering

different points of view, not by staring

at themselves in the mirror or

engaging just those with consonant

views.”

“People learn by encountering

different points of view, not by staring

at themselves in the mirror or

engaging just those with consonant

views.”

WHO? Superintendent + New York CEO

ORCHESTRATE: dissonance and consonance

Real vs superficial harmony

Seven “EASY” steps (e.g. establish ground rules)

COURAGE (e.g. play with the bad guys)

COMMUNICATION SKILLS ***

Generate “Holding Environment”

Select participants + Regulate the Heat

WHO? Superintendent + New York CEO

ORCHESTRATE: dissonance and consonance

Real vs superficial harmony

Seven “EASY” steps (e.g. establish ground rules)

COURAGE (e.g. play with the bad guys)

COMMUNICATION SKILLS ***

Generate “Holding Environment”

Select participants + Regulate the Heat

CONSTRUCTIVE CONTROVERSY: (MINDTOOLS)

CONSTRUCTIVE CONTROVERSY: (MINDTOOLS)

STEP 1: Brainstorm solutions

STEP 2: Form advocacy groups

STEP 3: Engage in Constructive Controversy

STEP 4: Decide

THUCYDIDES: DIODOTUS, TPW; III, 41-48

STEP 1: Brainstorm solutions

STEP 2: Form advocacy groups

STEP 3: Engage in Constructive Controversy

STEP 4: Decide

THUCYDIDES: DIODOTUS, TPW; III, 41-48

“My wife and I had

words the other night.

Well, I had words; She

had paragraphs.”

“My wife and I had

words the other night.

Well, I had words; She

had paragraphs.”

The VALUE OF CONFLICT:(TED)

The VALUE OF CONFLICT:(TED)

Alice Stewart: UNUSUAL

vs conventional wisdom

X-rays = COOL TECHNOLOGY

Doctors NEVER harm

CHANGE = 25 years !!!

George Neil = ANTI-COLLABORATOR

CHANGE MINDS = Intelligent CONFLICT

Alice Stewart: UNUSUAL

vs conventional wisdom

X-rays = COOL TECHNOLOGY

Doctors NEVER harm

CHANGE = 25 years !!!

George Neil = ANTI-COLLABORATOR

CHANGE MINDS = Intelligent CONFLICT

“I wonder how many of us have or

dare to have such collaborators ....

They were good at conflict, they saw

it as thinking.” Margaret Heffernan

“I wonder how many of us have or

dare to have such collaborators ....

They were good at conflict, they saw

it as thinking.” Margaret Heffernan

PARABLE OF THE RICH MANPARABLE OF THE RICH MAN

“He spoke a parable to them, saying, "The ground of a certain rich

man brought forth abundantly. He reasoned within himself, saying,

'What will I do, because I don't have room to store my crops?' He said,

'This is what I will do. I will pull down my barns, and build bigger

ones, and there I will store all my grain and my goods. I will tell my

soul, "Soul, you have many goods laid up for many years. Take your

ease, eat, drink, be merry."'"But God said to him, 'You foolish one,

tonight your soul is required of you. The things which you have

prepared—whose will they be?' So is he who lays up treasure for

himself, and is not rich toward God."— Luke 12:16-21, World English

Bible

“He spoke a parable to them, saying, "The ground of a certain rich

man brought forth abundantly. He reasoned within himself, saying,

'What will I do, because I don't have room to store my crops?' He said,

'This is what I will do. I will pull down my barns, and build bigger

ones, and there I will store all my grain and my goods. I will tell my

soul, "Soul, you have many goods laid up for many years. Take your

ease, eat, drink, be merry."'"But God said to him, 'You foolish one,

tonight your soul is required of you. The things which you have

prepared—whose will they be?' So is he who lays up treasure for

himself, and is not rich toward God."— Luke 12:16-21, World English

Bible

THE HUMOUR OF CONFLICT:PC vs MAC

THE HUMOUR OF CONFLICT:PC vs MAC

“Hello. I´m a Mac. And I´m a PC”“Hello. I´m a Mac. And I´m a PC”

QUESTIONING:

CONFLICT RESOLUTION QUESTIONING:

CONFLICT RESOLUTION

Does business have more need of CONFLICT RESOLUTION than other areas? Why so? How does your company deal with conflict? Can you give some EXAMPLES? Who LEADS in such times? Can EVERYTHING be resolved?

Is all conflict NEGATIVE? How exactly does disagreement generate INNOVATION? Do you agree with Margaret Heffernan at TED? Do you have a partner such as GEORGE? How can one TRAIN for conflict resolution? Can one learn about conflict without understanding POLITICS and POWER? Is learning about conflict resolution in BUSINESS applicable to political life? Why not? What do you think of the idea of ORCHESTRATING conflict in the HBR article?

Doesn’t MODERNITY see conflict as essential? Isn’t this why WE, unlike previous ages, have a SEPARATION of powers? But then, doesn’t this alleged solution HIDE other possibilities which see conflict as essentially NEGATIVE? Aren’t WE not facing up to our greatest CHALLENGES? Concretely, what do you think of the COLOMBIAN process for conflict resolution? About De La Calle? Is conflict resolution identical with peace?

Can you remember situations in which you handled conflict WELL? Where you handled it badly? Have you seen BAD/GOOD examples from managers and CEO’s? What characterizes each? Can conflict resolution eliminate the role of emotions? Can resolution follow ONLY argumentative reason?

BUT MOST IMPORTANT: How have YOU prepared for healthy conflict?

Does business have more need of CONFLICT RESOLUTION than other areas? Why so? How does your company deal with conflict? Can you give some EXAMPLES? Who LEADS in such times? Can EVERYTHING be resolved?

Is all conflict NEGATIVE? How exactly does disagreement generate INNOVATION? Do you agree with Margaret Heffernan at TED? Do you have a partner such as GEORGE? How can one TRAIN for conflict resolution? Can one learn about conflict without understanding POLITICS and POWER? Is learning about conflict resolution in BUSINESS applicable to political life? Why not? What do you think of the idea of ORCHESTRATING conflict in the HBR article?

Doesn’t MODERNITY see conflict as essential? Isn’t this why WE, unlike previous ages, have a SEPARATION of powers? But then, doesn’t this alleged solution HIDE other possibilities which see conflict as essentially NEGATIVE? Aren’t WE not facing up to our greatest CHALLENGES? Concretely, what do you think of the COLOMBIAN process for conflict resolution? About De La Calle? Is conflict resolution identical with peace?

Can you remember situations in which you handled conflict WELL? Where you handled it badly? Have you seen BAD/GOOD examples from managers and CEO’s? What characterizes each? Can conflict resolution eliminate the role of emotions? Can resolution follow ONLY argumentative reason?

BUT MOST IMPORTANT: How have YOU prepared for healthy conflict?

CONCLUSION:(whenever possible!)

CONCLUSION:(whenever possible!)