Jyothi Sara ThomasBusiness Architect, Apar TechnologiesRB17-1, Rivercity Condo, Batu 3, Jalan Ipoh, Kuala Lumpur, Malaysia, 512000147633436Thomas.jyothi@gmail.com

“Seeking a challenging role in the IT industry within Banking & financial services industry as a Business Architect, to provide an effective solution that would help the organization achieve its corporate goals and increase its overall business profitability and thereby secure a position with a well established organization with a stable environment that will lead to a lasting relationship in the field of finance.”

SUMMARY OF EXPERIENCE

Over 9 years of experience working for CIMB Bank via Apar Technologies, State Street Banks investment management & advisory division, Ocwen’s mortgage banking division & working with Convergys India on Microsoft Office products

Broad domain expertise in Consumer Banking, Asset Management, Mortgage banking, Insurance and Mortgage securities & excellent exposure working on enterprise banking applications & CRM’s

Proficient in engaging IT & Functional teams, GAAP Reporting, gathering the client business requirements

Consults with client organizations to determine business requirements, review and document the challenges and deliver solution that drives business vision

Involved in the complete SDLC for many projects, supported their deployment, involved in production support and exposure to systems analysis & design

Possesses understanding in the areas of application programming, database and system design for Financial Applications

Possess the ease to coordinate operations, assess customer needs and ensure requirement collection within the set time to enhance stakeholder profitability

My domain knowledge spans Loan origination process, compliance checks, Loan product type determination, Borrower’s credit check, settlement process-ing, Loan servicing, default loan servicing, workflow management, Asset man-agement, Billing & Collections.

Managed changes arising out of growing business demands by working closely with developers and a variety of end users to ensure technical compatibility and user satisfaction

WORK EXPERIENCE

Apar Technologies Pvt Ltd, Malaysia 06/ 10 – present

Business Architect – CIMB Bank, Malaysia

Develop business architecture strategy for the business unit based on a situational awareness of various business scenarios and motivations.

Apply structured business architecture approach and methodology for capturing the key views of the business unit in the context of the enterprise.

Capture tactical and strategic business goals that provide traceability through the organization and are mapped to metrics that provide ongoing governance.

Describe primary business functions of the assigned business unit in the context of the enterprise and distinguish between customer-facing, supplier-related, business execution and business management functions.

Enumerate, analyze, catalog, and suggest improvements to the strategic, core and support processes of the business unit, as needed, to support strategic and operational goals.  

Define the data elements shared between business units and other units in the enterprise and the relationships between those data elements and processes, people, systems, and other data elements.

Enumerate, analyze, and suggest improvements to the structural relationships of the business.  This requires the creation and maintenance of an ongoing model of roles, capabilities and business units, the decomposition of those business units into subunits, and the interplay between these units in various business processes, materials, people, and systems.

State Street Global Advisors Pvt Ltd, Bangalore 11/ 08 – 05/10

Business Analyst

Understand, review, and document the issues and data challenges of the stakeholder organization

Liaised with the internal stakeholders to gather requirement Developed Functional Specifications and System Design Specifications for the

client requirements Ensured issues are identified, tracked, reported on and resolved in a timely

manner

Worked closely with developers and a variety of end users to ensure technical compatibility and user satisfaction

Assisted in the facilitation of team and client meetings Managed Client expectations effectively through multiple workshops with user

community Delivered informative, well-organized presentations Mentored those with less experience through informal channels Trained user community on business change brought by enhancements

through both formal and informal training programs Prepare Test Scenarios during UAT, analyze defects, obtain RCA, ensure timely

fixes and facilitate UAT through deployment

PROJECT SUMMARY AT SSGA:

RMS Enhancements: The SSgA Revenue Management System (RMS) is an SSgA Investment Technology project chartered with the rewrite of the SSgA Billing System (SBS). SBS is currently used by SSgA Finance in Boston to accrue revenue and invoice clients. This system maintains client management fees information and is the engine for invoice production. Extracts from SLCM, CIS, AUM and PRKS are used to produce the basis of invoicing. Worked on several enhancements to the application

SLCM Enhancements - This system establishes the distribution amounts for the participants in the lending funds. This information is passed to SBS for those accounts that have the lending applied to the invoice. Worked on several enhancements to the application

Ocwen Financial Solutions Pvt Ltd, Bangalore 05/04 – 10/08

System Analyst

Worked in conjunction with the Product Manager / Business unit, subject matter experts & marketing resources to identify product requirements that will meet business goals.

Authored Requirement definition Documents [RDDs] to translate desired product requirements in comprehensive detail to the development team

Influencing & advising business or project team or project scope Developed use cases & scenarios, which are a product of the requirement analysis

process Instrumental in driving business meetings to discuss analysis efforts software

solutions, departmental process & other departmental issues Worked closely with the client , examine existing business models and business

data flow Present high level design document to the client and work closely with the client

team to implement the solution Interface with clients to scope projects , manage budgets & direct the

development cycle from inception to completion Assist the programmers and developers with understanding the requirements and

expectations through JAD’s. Producing project feasibility reports; translating client requirements into highly

specified project briefs Prepare up a testing schedule for the complete system Writing user manuals & providing training to users

Convergys India Services 08/03-5/04Technical support officer

Involved in Maintenance of Microsoft Office and Outlook support and service. Provide technical support, software maintenance and enhancement ensuring

complete satisfaction to the customers. Facilitated training for the new trainees on MS Office and Outlook.

PROJECT SUMMARY AT OCWEN:

Migration of Collections Module from REAL Servicing, Progress to Java:

Migration of the collections module that is currently used by the Ocwen users in REAL Servicing Progress to REAL Resolution in Java. (REAL Resolution is a default servicing system)

REAL Resolution and REAL Trans Integration:

REAL Trans is an order tracking system owned by Ocwen. Eliminate orders being generated from various processes such as Bankruptcy, Eviction and REO and creating an order generating module in REAL Resolution, Java which facilitates order placing from a single source thus saving time and improving functionality.

Active Directory Integration:

The scope of this project was to integrate Active Directory and Password Policy compliance. This functionality improvement which was developed in Java allows administrators to supervise user creation and deletion in one place thus reducing the time to go into application and disabling their access

Mortgage Insurance Default Reporting:

The project was developed to obtain all the delinquent loans on a monthly basis for all the MI companies. An application was developed in Java which enables to generate a monthly report in prescribed format for all the MI companies as well as to have a quality check on these delinquent loans and to generate an exception report based on the exception loans generated on a monthly basis.

Ocwen Intranet update for Helpdesk Information section:

This project was for Helpdesk department in Ocwen. A Web application was developed which addressed information consisting of educating Ocwen users at all locations about various procedures followed in the Helpdesk and including self-help guides that assist users in either resolving minor issues or configuring simple functionalities in their applications.

Pre-foreclosure review process:

This project was developed in Java and the purpose of this project was to develop an application that would eliminate the usage of the Access databases for the Pre-foreclosure review process. This process is performed to ensure that all potential problems with a foreclosure action are identified and resolved before the files are sent to the Attorney.

Systems Proficiency

 Years Used Rating  

Years

Used RatingManagement     Development    

PMO 3 MediumProgress, XML, Java 1.2, SQL 3 Medium

MS Share point 3 Medium            Reports    Office     Corview 2 Medium

MS Word 6Advanced Crystal reports 2 Medium

MS PowerPoint 6Advanced      

MS Excel 6Advanced Financial Products    

MS Access 97/00/03/07 5

Advanced Loan Origination 3 Medium

      Loan Servicing 3Advanced

Database     Investor reporting 1 Medium

SQL Server 3 MediumDefault / Debt management 2 Medium

Oracle 3 MediumAsset Management/REO 3

Advanced

Progress 3 Medium            Environment    

Design     Windows 6Advanced

MS Visio 3Advanced

Erwin 4.0 1 Medium

EducationB.E., Electronics & Communication, MS University 64%

Higher secondary, Indian School Muscat, Oman 64%

SSLC, Indian School, Muscat, Oman 80%

Personal Details

DOB: 03/07/1982

Passport No : G0380775

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