July 2015 Chamber Bulletin

How does Eskom affect LabourWhat is Statutory DeductionsOccupational Health and Safety Act14 Benefits of having a business plan forecastThe importance of soft skills training courses in the workplaceB-BBEE Dissent is NOT RacismValidity period of WarningsHelp with budgeting

The Ch

am

be

rBu

lle

tin

TH

E O

FF

ICIA

L M

OU

TH

PIE

CE

OF

TH

E E

AS

T R

AN

D C

HA

MB

ER

OF

CO

MM

ER

CE

[email protected]

send your designs to:

[email protected]

Wage negotiations can quickly turn aboardroom into a war room, but whatshould you know when consideringincreases for staff members?

With the looming unrest betweenCOSATU and NUMSA and the powerstruggle between the unions on the mines there are whispers of anotherstrike. It is an endless battle betweenorganised labour and employers overwhat seems to “make the world go round”.

Most companies belong to a BargainingCouncil which prescribes the minimumincreases per annum, but sometimesit is just not possible to provide theiremployees with these “negotiated” increases.

PLAN IN ADVANCE

Monitor your business’s monthly figures very closely. Managing your business effectively from a financial perspective has never been as important as in this day and age.

When you see that your expenditure is exceeding your income make it priority number one to come up with a solution. A lot of companies have a very high wage bill due to overtime – something may be orchestrated by employees who work at a slower pace in order for them to be required to work overtime. Other overheads should also be monitored, for instance tea and coffee expenses and stationary.

When it comes to these basic expenses don’t just keep to the same supplier year after year. Go through an exercise of enquiring from other suppliers about their prices. Also monitor the amount used by employees.

By doing this you might lower your overhead costs so that when it comes to increases you might be able to consider it.

KNOW YOUR RIGHTS ABOUT EXEMPTION

Companies who don’t belong to Bargaining Councils are not obligated to give their employees annual increases. Those who do belong to them, but cannot afford to pay these increases, have the right to apply to the Council for an exemption.

This application process is governed by the rules of the Council, and employers have to ensure that if there is a trade union involved that they are consulted on the reasons for the application. Exemption will only be applicable for the current year and if necessary the process will have to be repeated the following year.

.

What Should you know whenConsidering Increases

for Staff Members?

Bulletin Blogs by Christine Du Plessis 6

Companies who do not follow the exemption application process can be liable to “catch up” with non-payment at a later stage, which might be very costly.

When considering applying for exemption, companies should ensure that they conduct a proper audit of their current financial position as well as possible future income. A business plan outlining how the company plans to recover from their current financial situation is a crucial part of the submission process.

There is an annual deadline for submissions, but the Council may only provide feedback months if not years after the application was submitted. Companies have to ensure that they follow up the Council’s feedback regularly.

Trade unions will always oppose these applications, but don’t allow their representatives to convince you that it is not acceptable based on their opinion. Ensure that you seek sufficient legal advice about the minimum requirements of consultation prior to submission.

ADVICE AND ASSISTANCE WITH WAGE NEGOTIATIONS

The East Rand Chamber of Commerce and Industry provides hands on assistance when it comes to the exemption process. Our service also includes attending wage negotiation meetings with trade unions to ensure that they don’t pull the wool over your eyes when it comes to organisational rights.

We all know that our Labour Laws places strict requirements on employers to ensure that they prove compliance with the rules, and that entails a lot of paperwork, including proof of consultations with the unions. That is why our Legal Assistance includes the typing of minutes and other union liaison requirements.

FREE LABOUR GUIDE:RETRENCHMENTS, CCMA,ARBITRATION, STRIKES, UNIONS,DISMISSAL, AND MORE...

Bulletin Blogsby Christine Du Plessis7

Tel: 011 397 7729/1271

Fax: 011 397 1139

Email: [email protected]

Web: www.exval.co.za

Unit 9 & 10

Gateway Industrial Park

Graniet Street

Jetpark, Gauteng

Bulletin Blogs by Christiaan Swanepoel 9

Importance of Having PersonalisedEmail Hosting

Importance of Having an Email There are several reasons for the importance of email when compared to other methods of communication in the business scope.

The fact that email has great significance in present business communication is indisputable. Every day, millions of emails are sent from companies to clients and suppliers, from employees to their managers and from one colleague to another.

There are several reasons for the Importance of Having Personalised Email Hosting when compared to other methods of communication.

WITHOUT AN EMAIL ADDRESS YOU’RE LOSING OUT, CHECK OUT THESE BENEFITS.

IMMEDIACY AND SPEED

When companies need to get important messages to clients or business associates who are located thousands of kilometers away, one of the quickest ways to do it is by email.

The advantage email has over the telephone in communication speed is that you can send attachments with an email that encloses important documents or even a presentation to shed light on your message.

In addition, the continuous flow of relevant information makes employees and executives alike more efficient and productive, enabling quick responses to any issue that may arise.

RECORD KEEPING

Email messages remain in the user's inbox except if purposely erased, and both stand-alone email software and webmail services offer a search function and filters that make tracking down a specific message only a matter of seconds.

This creates a virtual paper trail that is far more efficient than printed documents filed away in a drawer, making it extremely easy to extract important information from email communication.

Bulletin Blogsby Christiaan Swanepoel10

LOW COSTS

Email is one of the inexpensive means a business can use to communicate with customers and potential customers. Businesses can sign up for free email with email providers such as Gmail, Yahoo or Hotmail, the method of maintaining a keen email server is fairly low.

The cost difference is especially striking when considering mass communication. For example, the cost of printing and delivering a set of marketing fliers or letter may be more time consuming than required, instead by sending the information via email.

MARKETING

Email allows companies to efficiently and effectively spread information about their products and services, both to existing customers and potential ones. For example, a clothing company could set up an email list to which anybody can subscribe, and then send weekly emails to everybody on the list detailing new additions to the catalogue.

Similarly, a company specializing in business software might contact other companies directly by email to inquire whether they may find their services useful.

GEOGRAPHIC BARRIER REDUCTION

Email decreases geographic and time zone hurdles for businesses. Employees or contractors from around the world can connect, regardless of their location.

TO GET THESE BENEFITS, JOIN THE EAST RAND CHAMBER OF COMMERCE

Since email is widely used as a form of business communication and it is an extremely effective communication tool. The East Rand Chamber of commerce and industry is devoted to assist members by hosting member web sites with their own personalized domain: www.mycompany.co.za and we supply our members with personalised email accounts based on the domain chosen.

Help Your Company Own a State of the art WebsiteJoin the East Rand Chamber Today!

Klatrade 803 (PTY) LtdReg: 2006/004327/07

CEILINGDRYWALLERECTORS

9 Geduld RoadGeduld Ext.Springs, 1559

P.O. Box 1290Strubenvale

Springs, 1560

Bulletin Blogsby Christine Du Plessis12

What is the Dismissal Procedurefor Misconduct?

What is the Dismissal Procedure for Misconduct? Section 188 of the Labour Relations Act determines that in order for a dismissal to be fair the employer has to be able to prove that it was for a fair reason, and that the dismissal was effected in accordance to a fair procedureA vibrant meaning of dismissal

“Dismissal” simply means termination of employment by the employer.

MISCONDUCT – WHAT WILL THE CCMA AND CDR CONSIDER? WHAT IS THE DISMISSAL PROCEDURE FOR MISCONDUCT?

Is there an existing rule in the workplace?

You don’t need a law degree to identify misconduct in the workplace, but how do you prove to a Commissioner at the CCMA or other Dispute Resolution Centre (CDR), which includes the MEIBC, that you followed the rules of the Labour Relations Act when it comes to proving that the employee is indeed guilty of the alleged misconduct.

An employee who refers a matter to the CCMA will probably suffer from selective amnesia which means that you need to ensure that you “crossed all the t’s and dotted all the i’s” during the internal processes.

The first step in dismissing an employee is ensuring that you have a fair and reasonable internal disciplinary code that is consistently applied. But having the code tucked away in a HR file somewhere won’t do you any good. The employer has to prove that the employee was aware of the rule.

The best way of ensuring that the employees are aware of the code (and therefore the rule) is to provide them with a copy when you provide them with their employment contracts. Have them sign acceptance thereof.

Introducing a code or amending a code if you don’t have an existing set of rules can be implemented at any time. It is advisable to place the copy somewhere visible – for instance on a wall close to the clocking machine.

CONSISTENCY, CONSISTENCY, CONSISTENCY

When doing an internal investigation it is very important to ensure that the actions of all the relevant parties are considered.

If for instance a customer complains about poor quality of work, who will you hold accountable? Firstly determine the roles of each of the employees. If the employee reports to a manager, then the responsibility of the manager should also be considered. Not implementing disciplinary measures against all the relevant employees will result in a claim of inconsistency.

WHAT IS THE APPROPRIATE SANCTION?

Your disciplinary code should only be a guideline. With every situation the merits should be considered.

Remember that “progressive discipline” should be documented in order for you to prove that you tried to improve the behavior of the employee.

Bulletin Blogs by Christine Du Plessis 13

The sanction depends on the seriousness of the misconduct. Issuing a Final Written Warning for an employee who was late for the first time in five years would be considered too harsh.

Choosing the correct type of charge is also very important. If, for instance an employee is charge with “Gross Negligence” one has to consider the definition thereof. Charging an employee with the harshest sanction just because it is a dismissible offence will result in you paying school fees at a Dispute Resolution Centre.

THE RIGHT TO INFORMATION

After you have decided what the most appropriate charge against an employee should you have to issue the employee with either a warning, or a notice to attend a disciplinary hearing, depending on the seriousness of the misconduct.

It is very important that the following basic information with reference to the charge should appear on the above-mentioned documents when issuing it to the employee:

The charge according to your disciplinary code;The date or dates of the alleged misconduct;A brief description of the misconduct.An employee has to be able to have enough information with reference to the charge. Remember that some warnings are valid for 12 months, and if a matter is referred to the CDR it might happen that the misconduct took place more than a year prior to the proceedings. Alternatively the manager who issued the warning might have left the company.

If only the basic information of the misconduct appears on a warning it will be difficult to prove in detail what the warning was issued for. The employee may also claim that he did not understand why the warning was issued.

THE EAST RAND CHAMBER OF COMMERCE LABOUR DEPARTMENT ANSWERSALL YOUR BURNING LABOUR QUERIES.

The East Rand Chamber of Commerce and Industry’s dedicated team of experts take care of labour queries before they become unnecessary problems.

Our services include advice on implementing or amending disciplinary codes as well as company policies and procedures.

We also assist with queries with reference to the issuing of warnings and notices to attend hearings, as well as chairing of disciplinary hearings in order to ensure procedural fairness when considering dismissing an employee.

Read more on Our Labour Consultation Services

Bulletin Blogsby Koot van der Walt22

Forklift Training, Why is it Important?

Forklift Training, Why is it important? Did you know that not everyone can operate a Forklift? Operating a forklift is a specialized job that requires training and authorization by an organization as a qualified operator.

For many years, Forklift training has provided quality industrial safety for individuals across the world.Knowing that your operators are skilled in the correct manner, handling and daily maintenance of your resources is very comforting. With more trained staff, your company may be able to minimise the likelihood of work related injuries as a result of improper operation and techniques.

Self-confidence is one of the main factors in safe operation of a forklift. For smooth and efficient handling, the operator must have sureness in their own ability and the ability of the lift truck, to be able to recognise when there is a possible hazard to themselves, colleagues, and the plant or to the equipment. With these factors in mind, an employer can heavily decrease running costs, while increasing productivity.

Forklift Training, Why is it important?

Over the last few years, forklift technology has progressed immensely. Nevertheless, even though there are companies out there that purchase this capital equipment and then place these very expensive machines into hands of untrained individuals, neglecting to equip the operators with the required proficiencies.

There are many different types and sizes of forklift trucks, each requiring their own specific operating skills such as;

- Counterbalance forklifts with the carrying capacity of ½ to 12 ton and more. - Narrow isle reach-trucks for warehouse and cold storage purposes. - Side-loaders used mostly in container handling. - Telescopic handlers for farm work.

All these different types are further equipped with dissimilar front and back attachments, calling for further training in their specific applications

Bulletin Blogs by Koot van der Walt 23

As a result of driver error, forklift abuse and recklessness, many man-hours are lost and could have been avoided by proper, correct education in the materials handling field of mechanical handling.

Common driver / operator mistakes are;

- Speeding and racing - Carrying passengers (most dangerous) - Driving forward instead of backwards with a load on the forks - Driving with the mast extended, partly or in full. - Driving whilst talking and looking at fellow workers passing by. - Not cautioning at intersecting isles in the warehouse. - Overloading to the extent that the truck tips forward on the forks. Then correcting by instructing fellow workers to climb on the counter balance so that the counter balance / weight can be restored. - Lifting the load whilst approaching the storage racks, with the common result that the forks, when entering the racks, are too low or too high resulting in damaged racks or goods. - Parking the machine with the forks raised.

A Forklift driver should naturally have a vigilant, intelligent and conscientious type of personality with a wide awake attitude, a requirement which is in the genes and not in training manuals. A good test as a rule of thumb prior to choosing and training a forklift driver, is to place a ruler shoulder height against a wall and allowing the applicant to hold his hand +- 100mm away from the bottom of the ruler. When you let go of the ruler he must slap the ruler and trap it against the wall. One can now determine his reaction time in millimeters. The ones with the fastest reaction should be allocated for possible training.

As a member company of the East Rand Chamber of Commerce you can book onsite training sessions, whenever you employ new staff or you see the need to upgrade and refresh your existing drivers.

How can you ensure maximum safety standards in the workplace? The answer isobvious: TRAINING, TRAINING and TRAINING!

Become a Chamber Member and be part ofthe Solution not the Problem

22 Hamilton Ave, Brakpan, 1541

P.O. Box 2251, Brakpan, 1540


Why all Companies needDesignated First Aiders

in their Workforce

The good health and resulting productivity of employees is one area that is over and over again ignored as a means of improving a company's profitability.

Whether employees work in a high-hazard or low-hazard environment, they face a range of dangers. Shock, bleeding, poisonings, burns, temperature extremes, bites and stings. First aid is an example of what a company should be prepared for in terms of an emergency outbreak.

Employee’s lack of concentration can result in injuries. If fellow workers are not equipped with the essential skills to handle these types of injuries at all times and their colleagues are left untreated until an ambulance arrives, a victim's condition may deteriorate and wounds can develop far more devastating, which may lead to larger medical expenses and loss of production.

For example, if an employee falls from a ladder and breaks a limb at work, a fellow well trained employee, with first aid training may perform first aid to help splint the bones and reduce any pain and distress the injured may be experiencing.

In cases where the injured is bleeding profusely, first aid is needed to

- Decrease the risks of extensive blood loss. - Sanitise the wound - Stabilize the patient

Ambulances usually arrive late, and first aid makes all the difference and may save a live in the waiting period.


WHY ALL COMPANIES NEED DESIGNATED FIRST AIDERS IN THEIR WORKFORCE -IT PAYS TO TRAIN YOUR EMPLOYEES

Providing suitable first aid training to designated workers improves business reputation and thus proves good business sense to investors. By making such a minimal outlay in safe house keeping the employees, customers and visitor can feel safe and secure which after all is the right thing to do.

THE HEALTH AND SAFETY ACT

The Occupational Health and Safety Act aims to provide for the health and safety of persons at work and for the health and safety of persons in connection with the activities of persons at work and to establish an advisory council for occupational health and safety.

The Occupational Health and Safety Act applies to all employers and workers, but not to -

Mines, mining areas or any mining works (as defined in the Minerals Act);Load line ships, fishing boats, sealing boats, whaling boats (as defined in the Merchant Shipping Act) and floating cranes; whether in or out of the water; andPeople in or on these areas or vessels.As per the Occupational Health and Safety Act and Amendments

The government sees this as a necessity for businesses to provide first aid training to employees. While safety always begins with prevention, not every work-related injury can be avoided.

KNOW THAT IT IS YOUR ACCOUNTABILITY AS AN EMPLOYER TO DETERMINE THE REQUIREMENTS FOR YOUR FIRST AID PROGRAM.

As employers assess their workplaces, the need to be aware of the daily work routines that could result in illness or injury to workers is important.

What types of accidents could reasonably occur in your workplace? Consider such things as falls, hazardous machinery and exposure to harmful substances.

PREVENTION IS ALWAYS BETTER THAN CURE

“Although South African employers contribute to ‘insurance’ which covers employee accidents and contracted occupational illness, many workplaces still function without full compliance and adherence to the rules of the game, leaving them exposed to the risk of court action against them.

A recent article in the UK, highlighted that one in 1 000 Britons (101.5 per 100 000) will suffer a major injury in the workplace according to the Health and Safety Executive annual round-up of data that reported 26 061 major injuries to workers in 2009/2010. While the latest South African statistics are not easily accessible, one can assume that the local situation would reflect some sobering statistics in our comparatively less compliant environment.” OCSA

The East Rand Chamber of Commerce and Industry’s offers First Aid Level 1 training to companiesin and around the east rand.

The East Rand Chamber of Commerce offers first aid level 1 training to member- companies in order to help them with what the law requires. The first aid training from the Chamber provides employers with peace of mind, knowing that their employees are equipped with the necessary skills and abilities in the workplace.

Should there be an emergency occurrence, trained Chamber member-company employees will know the correct procedures and strategies needed to minimize stress and loss of life in and during such an event.

The Ch

am

be

rBu

lle

tin

TH

E O

FF

ICIA

L M

OU

TH

PIE

CE

OF

TH

E E

AS

T R

AN

D C

HA

MB

ER

OF

CO

MM

ER

CE

[email protected]


[email protected]

Your One Stop Finishing Shop

Powder Coating

Sandblasting

Mirror Image

Polishing

Cnr Wright & Hasset Road, Raleigh Ind. Park Nuffield, Springs 1559

Tel no. (011) 363 0224 * Fax no. 0865779206078 423 2746 - Jonathan * 083 440 6706 - Theuns

We also Offer: On Site Sandblasting & Industrial Spray-painting

What information to compile for optimalwebsite design. Since the world hasmoved into a more digital age whereeveryone has gone online, the need fora website has become a necessity.Mobile browsing has out shined desktopweb browsing, and more devices arebeing released almost every day. It isnot a surprise that your company needsa compelling website design.

Let us have this as an example; youown a company that manufactures officedesks, and you do not have a website.Somebody refers a stranger to yourcompany, the customer wants to look upfor you on the internet to check yourcredibility and learn more about your company but you are nowhere to be found. Chances are you are losing sales each day.

People research online about companies, products and services, so the need to have a website is important therefore these people can learn about your business.

IT HAS VOLUMINOUS BENEFITS TO BE ON THE SPOTLIGHT

Most businesses design their websites based on the fact that they just need to have a website. Yes that is one of the reasons to have a company website however the journey does not end here. Instead, business owners need to think of how their potential customers will interact with the site.

The foremost purpose of a company website is to make it easy for customers to purchase your products and services; therefore it is indeed critical to design your website with the customers in mind. A website will not only give you credibility but it will also help to give the impression that your company is bigger and more successful than it may actually be. One of the great things about the internet is that the size of your company does not really matter.

A WEBSITE IS A GREAT TOOL FOR ADVERTISING.

Whatever field your company operates in, a website is a great way to advertise it. A website should explain your services and products in depth to educate the potential new clients on what you can offer them and what the best fit would be for their needs. No advertising medium even comes close to the effectiveness of a website.

A WEBSITE SAVES TIME.

Distributing out company information requires a lot of time, whether it's on the phone, or in brochures, or even if it's just emailing your clients.

A website is designed to save you time, and the time you needed to distribute information can be used on sales. All your customers and potential customers can read your online blog and they can see your whole company product catalogue without ever needing to talk to you or visit you.

Bulletin Blogs by Christiaan Swanepoel 31

What Information to Compile forOptimal Website Design

Bulletin Blogsby Christiaan Swanepoel32

WHAT INFORMATION TO COMPILE FOR OPTIMAL WEBSITE DESIGN

The following focuses on the most important components to consider when compiling a good website design.

- Logo - a logo anchors a company's brand and becomes the single most visible exhibition of the company within the target market. For this reason, a well-designed logo is an essential part of any company’s website design.

- Company profile - A company profile is a quick look into a company, allowing different groups of people to get a general idea of what a company does or offers, its target market, its unique strengths, its track record, history and nature of business.

- List of products and Services - This information includes a list of all the products and services that your company offers; give out a full detailed description of each product or service in a paragraph.

- Relevant photos for the gallery section - Photos are a critical part of a website design. Photos help visitors connect and feel comfortable on the website. Please rename the photos by giving them proper names according to what the image contains. This will help Google establish what is contained in the image.

A lot of people often assume that companies have web sites since a huge mainstream of companies do. There are actually still quite a few companies that don't have web sites and without one, they are really losing sales.

If you don't have a website that you can refer people to, possible clients are going to assume that you are a small company that does not take business seriously.

Your website is the corner stone upon which you can build. Ensure that this window to the worldis as up to date and informative as possible.

The recent Google Algorithm update on the 21st of April brought new changes giving responsive websites better rankings. If you still have a website that is not responsive, you might be penalized by Google and receive a lower search engine rank.

The East Rand Chamber of Commerce web development services ensure that you have a responsive website that works for all devices.

Help Your Company Own a State of the art WebsiteJoin the East Rand Chamber Today!

Tel: 011 873 7313 * Fax: 011 873 7316

13 Harries StreetIndustria West

Germiston

Email: [email protected]: www.ovnl.co.za

With over 45 years experience in freight forwarding throughout the world, FelTra is committed

to delivering exceptional service with our dedicated team and network of operators. Whether

it is air, sea, rail, or road freight, our skilled teams will ensure the best, most efficient and

economic way to move your freight.

It does not matter where your cargo's destination is or where it's departing from we will

ensure that it arrives at it's destination, safe, intact and on time. Using our network of Air and

Sea freight shipping, and Overland Trucking we'll ensure that your cargo gets to where it

needs to be while providing one of the most reliable and exceptional services you've

experienced.

We ensure that our clients get the best value for money on every move. Open lines of

communication exist between ourselves and our clients with regards to all aspects of the

logistics process. We strive to reduce transit times between supplier and consignee. We

place our customer's cargo first. We are committed to first class service on an on-going and

sustainable basis.

If you need to store or hold your cargo in a safe and secure place, look no further than our

warehouse. FelTra offers personal yet professional cargo collection and delivery.

FelTra prides itself in providing its clients with personal, professional and exceptional service.

Willing to go the extra mile no matter where that mile might take us, we promise to move your

freight, Wherever. Whenever.

FelTraFreight Forwarding and Logistics

43 Director RoadSpartan Ext 21JohannesburgSouth Africa

P.O. Box 710Isando, 1600South Africa

Tel: +27 11 974 8228Fax: +27 11 974 7624

Email: [email protected]: www.feltra.co.za

Bulletin Blogsby Timothy Bacon36

The-importance-of-IT-support-in- your-businessIn the most basic terms, there is nothing in the world so absolutely annoying as a malfunctioning computer or network system. Computer or network interruption leads to increased overhead costs, lost productivity, lost customer satisfaction and sometimes even lost profits.

Professional, reliable, effective and efficient IT Support is the foundation of a well-running computer or network system and eventually leads to improved productivity, reduced costs and improved profitability.

Most of us know IT as “something we panic about when we can’t get right.” But have we everthought about what “IT” actually stands for?

Information Technology (IT) is the application of computers and telecommunications equipment to store, retrieve, transmit and manipulate data, often in the context of a business or other enterprise. WIKIPEDIA

I turned my computer on and all my email is gone. Nothing comes up in my inbox, sent, or deleted files. I only have one email that I had in a different folder. I cannot print my documents. What happened?

These happen to be the most common IT problems people have in their workplaces immediately they embark on their daily business tasks.

The Importance of Professional IT Support Services for Businesses

Professional and reliable IT services play an important role in the daily operations of a business. They are important for the smooth functioning of your business. Their services can lead to increased productivity and help the growth of your business.

The importance of IT support in your business

- IT support can provide systems with up-to-date virus protection. - They provide high security to your data by performing backups. - They set up firewalls to safeguard your systems from hackers and other disasters. . - They can avoid various technical problems in your computer system. - They can help you increase profit for your business. - High quality IT support services can help your business get huge response from your customers. - Having well-organized IT support services can guarantee long-term growth of your business.

IT systems are an essential part of modern day businesses and the importance of IT Support can easily be overlooked.

The Importance of IT Support in your Business

The release of new technologies is inevitable. Microsoft publicised its Windows 8 in late 2012. The recent announcement for the results from the beginning of 2013, by Tech Support Pro, serves to highlight the merit of good support. The remote tech support provider was one of the first to offer Windows 8 assistance and received record setting traffic to their website in January for their support.

Any business can be earnestly disturbed by even the slightest IT failures. Meanwhile, failing to take advantage of the latest technology can really put a company at a disadvantage to its competitors and customers. Considering this, the importance of appointing an IT support service provider becomes straightway clear.

Responsiveness

Being able to reach an IT support company either by phone, email or face-to-face at any time of the day is important. On top of that, many IT support companies offer telephone support 24/7.

So, it is essential to comprehend how significant IT Support can be. Many times the right support can save a company from downtime and big fatalities. Good support makes lives in the workplace easier for all people. Whatever the problem can be, you'll be glad to have a support partner you can rely on.

With “IT” playing a progressively important role in the way businesses operate, it is a hugely important aspect to get high quality support in making sure that you do your business with peace of mind.

Bulletin Blogs by Timothy Bacon 37


Workplace incidents and accidents can have serious effects on business operations. Besides the first and foremost concern of worker health incidents/accidents can result in:

- Productivity loss - Lost time - Reduced employee determination - Work shutdowns - Legislative orders and fines - Damage to equipment, tools, materials - Investigation time - Loss of business - Loss of reputation

Incident and accident Investigation courses are designed to train employees with the numerous incident and accident investigation systems when an emergency reaction is needed, as well as how to implement control measures in the places where they work in.

Nothing in the world is more dangerous than sincere ignorance conscientious stupidity Jr. Martin Luther King.

INVESTIGATE EFFICIENTLY.

The East Rand Chamber of commerce and industry training courses efficiently assist employees to investigate incidents/accidents and determine the underlying or "root" causes of the workplace accident.

WHY IS INCIDENT/ACCIDENT INVESTIGATION TRAINING IMPORTANT?

All incidents whether small or big or an actual injury-related event; should be investigated. Accident and incident investigation allows you to recognize and control dangers before they bring a downfall to your company.

These accident/incident investigations are tools for discovering dangers in the workplace that either were invincible earlier or have not been noticed. It is convenient only when done with the aim of determining every contributing element to the accident/incident to "secure" the condition or action as to prevent upcoming incidences. In other words, an incident/ accident investigator’s main objective is to identify core causes of an accident.

These investigations symbolize a good way to involve employees in safety and health. Employee involvement will not only give you additional skill and understanding, but in the eyes of the employees, will offer trustworthiness to the results.

Employer participation pay backs the involved employees by educating them on possible dangers in the workplace, and this kind of experience generally makes them supporters in the importance of safety in the workplace, thus strengthening the safety culture of the company.

No one should investigate incidents without appropriate accident investigation training. This course teaches the principles of incident/accident investigation. The training courses are practically based, allowing trainees to understand how to conduct an investigation from the examination of the scene to submitting the report.

Why to be trained in Accident &Incident Investigation


The course has practical discussions to highlight potential dangers in both the handling and recording of information.

REASONS TO INVESTIGATE A WORKPLACE ACCIDENT INCLUDE:

- most importantly, to find out the cause of accidents and to prevent similar accidents in the future - to fulfill any legal requirements - to determine the cost of an accident - to determine compliance with applicable safety regulations - to process workers' compensation claims

WHY TO BE TRAINED IN ACCIDENT AND INCIDENT INVESTIGATION BY THE EASTRAND CHAMBER OF COMMERCE AND INDUSTRY?

The East Rand Chamber of Commerce and Industry assists companies in and around the East Rand by helping them to do business with peace of mind. It is essential for the staff to understand why it’s important to investigate incidents and accidents and to determine what incidents and accidents should be investigated.

The Chamber aims at ensuring that business owners understand the legal investigating and reporting requirements whilst helping them to develop an understanding of the welfares gained from investigating incidents and accidents.

TRAINING COURSES SUCH AS:

- OHS for Management - OHS for Supervisors - Health and Safety Representatives Course - Accident and Incident Investigation Course - Basic Firefighting Course - First Aid - Level 1

Students will receive a certificate upon successful completion of a written and practical evaluation. We are here to ensure that you are up to date with what the law requires of you and to help in all areas necessary to make life as easy as possible for you.

FREE GUIDE:

Introduction to Health and Safetyfor Businesses

Tel: 011 914 2210 / 11 * Fax: 011 914 2209 / 086 653 1605

23 Haggie RoadDunswart, BoksburgGauteng

P.O. Box 6669Dunswart

1508

Email: [email protected]: www.umholi.co.za

Umholi offers a wide range of services to our customers in the Lifting and Rigging field such

as: On site inspection, Proof loading of all steel wire rope etc.

Umholi is the sole distributor of the Indian based company Usha Martin for the supply ropes

for STS and mobile harbor cranes, the mining industry and for Tirfors / Rigging.

For the Port and Crane Lifting industry Umholi manufactures customised products such as;

Spreader slinging or chain systems, Steel Wire Rope Slings, Chain Slings etc.

For the Lashing and Securing industry Umholi supplies; Shackles, Turnbuckles, Thimbles

etc.

Umholi also supplies a second-to-none Health, Safety and Environment (HSSE) policy

whereby it renders to the Ports and Lifting Industries that includes Safety Seminars,

Inspection Services etc.

All our products are supplied with a Test Certificate underwritten by HWSETA, L.T.I, L.M.E.,

L.E.E.A.S.A. and SASCO.

For the past 85 years Bibby Turboflex SA (Pty) Ltd has grown and adapted to meet the

requirements of the South African market. Formerly known as Wellman Bibby, Bibby

Transmissions UK, part of the Altra Industrial Motion Group (USA), Bibby Turboflex brings

together the expertise of market leading companies in the power transmission and motion

control industries to create an organization of formidable capability.

Altra is a leading multinational designer, producer and marketer of a wide range of mechanical

power transmission products.

Altra also provides products for use in a wide variety of high-volume manufacturing processes,

where the reliability and accuracy of our products are critical in both avoiding costly down time

and enhancing the overall efficiency of manufacturing operations.

Our products are marketed under a variety of well recognized and established brand names.

The Altra product portfolio includes electromagnetic clutches and brakes, overrunning

clutches, enclosed gear drives, open gearing, couplings, engineered bearing assemblies,

belted drives, linear actuators and other related products.

Our customers operate in a diverse group of industries, including packaging, general

industrial, material handling, oil and gas, aggregate and mining, marine, power generation,

food processing, transportation and turf and garden.

We are dedicated to finding new and better ways of handling some of the most demanding

power transmission applications. By working closely with our customers and applying the

latest technologies in design, materials and manufacturing we have accelerated the

development process of bringing new products to the marketplace.

Unit 11, Middle Park, Cnr Craig & Dormehl Roads

Anderbolt, Boksburg, P.O. Box 16524

Atlasville, 1465 South Africa

by MEC Ms Barbara Creecy 43

GAUTENG PROVINCEFINANCEREPUBLIC OF SOUTH AFRICA

ADDRESS BY FINANCE MEC MS BARBARA CREECY MEC AT THE TABLING OF THE 2015/16 BUDGET VOTE FOR THE GAUTENG DEPARTMENT OF FINANCE

Honourable PremierHonourable SpeakerFellow membersColleagues, Comrades and Friends

Honourable members, at the World Summit on the Information Society in Rio de Janeiro in 2005, Mr Wu Hongbo, the United Nations Under-Secretary General for Economic and Social Affairs said: “Information and communication technologies are potent enablers of the effective, transparent and accountable institutions envisaged by world leaders”.

Similarly, the 2014 edition of the UN world e-Government survey noted that: “Through innovation and e-government, public administrations around the world can be more efficient, provide better services and respond to demands for transparency and accountability. E-government can help governments go green and promote effective natural resource management, as well as stimulate economic growth and promote social inclusion, particularly of disadvantaged and vulnerable groups.”

The UN has developed a four-stage maturity index which assesses e-government development in relation to online service, telecommunication infrastructure, and human capital.

The maturity index starts at an emerging presence where countries offer basic online information to an enhanced presence where simple interactive services are available to citizens through web portals andtext services. The third level is a two-way transactional presence with interactive financial and non-financial applications. In the final level of connected or networked presence, the way government operates changes fundamentally. There is better coherence, integration and coordination of processes and systems within and across government agencies.

The UN survey places South Africa between the maturity levels of emerging and enhanced presence, behind Tunisia, Mauritius, Egypt, Seychelles and Morocco in Africa.

The UN notes that progress in Africa as a whole remains relatively slow and uneven. To reverse this, theUN says African countries will need to focus on building human capital, including ICT literacy and bridging infrastructure gaps, to provide an enabling environment for e-government development.

In the South African context, the National Development Plan (NDP) emphasises that “a single cohesive strategy is needed to ensure the diffusion of ICTs in all areas of society and the economy. Like energy and transport, ICT is an enabler – it can speed up delivery, support analysis, build intelligence and create new ways to share, learn and engage”.

by MEC Ms Barbara Creecy44

The NDP also notes that “the state needs to have sufficient institutional agility and competence to make effective interventions in this rapidly changing sector. The government's primary role should be to ensure that public policy promotes market access and creates effective institutions that ensure competition, regulate operator behavior, and address market failure”. In the State of the Province address in February this year Premier David Makhura said:

“Our goal remains that of being a smart province. For this reason we continue to invest in ICT infrastructure and most importantly e-government services…We will also work with private sector network companies to discuss how we can fast-track the realisation of our goal of achieving 100% connectivity over the next 5 years and unleash the potential of the local ICT industry to promote SMME development and township economy revitalisation.”

Madam Speaker, over the past year we have been hard at work refocusing the Gauteng Department of Finance to deliver this strategy. On 1 April 2015, we completed the migration of units such as Gauteng Audit Services, Forensic Service, and Procurement Services to Gauteng Treasury; and Organisational Development, Labour Relations and Public Hotline to the Premier's Office. GDF is now squarely focused on implementing the Premier's vision of a 'smart province'.

In February this year, the Executive Council adopted a five-year Gauteng City Region wide e-government strategy. Implementation will improve linkages and integration amongst the city region governments and their departments. It will over time improve access by citizens to government services particularly those who live in townships and informal settlements. By linking Thusong Centres, schools and clinics in these historically marginalised areas, we will also open up possibilities to launch the township economy into the digital age.

Building an enabling broadband infrastructure

The first objective of the strategy is to build the infrastructure for connected government. In this regard we are guided by the National Broadband Policy, 2013 – South Africa Connect, which provides a national framework for the implementation of affordable broadband, giving expression to the National Development Plan (NDP) goal of achieving universal access to broadband by 2030.

The National policy focuses on creating an environment conducive to public and private investment in broadband; pooling public sector demand to facilitate procurement to address public sector needs; investigating the viability and competitive impact of offering open public access to fibre and wireless networks and stimulating digital economic opportunities by promoting the localisation of content and applications.

The Gauteng Provincial Government collaborates on an ongoing basis with the Department of Communications, National Treasury, and State Information Technology (SITA) to make sure that the Gauteng Broadband Network (GBN) initiative is aligned with national broadband policy and Sip15.

The rollout of the GBN began last year and this year we will complete, with the collaboration of municipalities, the 1600km core fibre optic transmission network running throughout Johannesburg, Tshwane, Ekurhuleni, Sedibeng and the West Rand.

In the 2014/15 financial year we have connected six of eight core nodes, namely, 75 Fox Street Imbumba House, Teraco, 82 Grayston Drive, Telkom Data Centre, Chris Hani Baragwanath Academic Hospital and West Rand District Municipality.


This year we will connect 263 access sites across the Gauteng Province. We are already connecting the Steve Biko Academic Hospital and Sedibeng District Municipality core sites bringing the total to eight. In addition this year we will:

· Connect seven township economic zones; · Pioneer public access to e-government services at 24 Thusong centres which include Soweto, Tembisa, Alexandra, Dieplsoot, Kagiso, Vosloorus, Sebokeng, Mamelodi and Hammanskraal; · Migrate 100 pilot digital schools to the GBN fibre connectivity; · Migrate five GPG departments to the GPG cloud - these are the Department of Economic Development; Sports, Arts, Culture and Recreation; Co-operative Governance and Traditional Affairs; Infrastructure Development; and Agriculture and Rural Development.

This year we will complete the migration of all data, voice and video services onto GBN, resulting in significant estimated savings of R162m per annum on the province's telephone bill while improving the efficiency of services. We have already started with service migration in a phased manner.

GDF has budgeted R250 million for the broadband infrastructure project this financial year.

Creating an enabling platform to deliver e-Government services

The second objective is to create a platform and support services to allow GCR entities to deliver e-Government services. This seeks to achieve interoperability, reusability and eradication of duplication of applications within the Gauteng City Region. This will also offer the City Region the possibility of benefiting from collective buying power and skills sharing.

In 2015/16, we are finalising the architecture for a common platform or portal that will enable all GCR entities to provide online and digitised services. We will also identify and implement common e-government projects that will benefit the province and all its municipalities. Departmental specific applications will be budgeted and paid for by the relevant department.

The following are some of the e-government services in the pipeline: · E-tendering: to allow the public to download, complete and submit tenders online. They can also follow all the steps in the awarding process electronically. · Supplier on-line self-service registration: this will allow vendors to register themselves without needing to travel to government offices.

Yesterday, honourable members, I launched the Self-service Invoicing system at the Maponya Mall Thusong service centre. This platform allows service providers to submit their invoices directly to Provincial Treasury, a major innovation in our ongoing battle to meet the 30 day payment deadline.

Gauteng residents will access these services through the GPG portal if they have connectivity through an internet café, personal computer or mobile device. To bridge the digital divide, citizens who do not own smart devices will be able to access online government services as we connect the Thusong Centres.

We have allocated R76 million for the development of the portal and on-line services in this year.

Establishing a GCR e-Government Structure

The third objective is to establish a GCR e-Government governance structure to drive priorities, policies, standards and regulations.


Honourable members, as we all know we have made some progress in implementing e-Government initiatives at both provincial and municipal government. These include the roll-out of the Gauteng Broadband Network, the move towards Paperless Education (Big Switch-On Pilot) and the launch of a Service Delivery War Room (Ntirhisano).

Furthermore, in the metropolitan municipalities, the Free Wi-Fi Zone (FIZ) rollout programme has also commenced to address the issue of inclusive access to digital services.

The national Department of Public Service and Administration (DPSA) is currently working on a revised strategy to tackle e-government issues across all departments and sectors. The strategy intends to promote a co-ordinated approach to service delivery in all areas of e-government.

In the interim it is imperative that all our systems in the GCR should be able to talk to each other. It is also important that citizens' interface with e-government services are seamless whether those services originate at municipal or provincial government level.

Accordingly we have set up an ICT Political Steering Committee chaired by Premier Makhura and representative of all our municipalities and Provincial Government Departments. The Committee will facilitate inter-operability of e-government platforms as well as common standard and policies across the GCR.

As part of our programme of promoting a common approach to e-government services we will convene an e-Government Summit later this year. The summit will look at issues such as common services and applications in the GCR as well as the interface of our systems so that they are able to talk to each.

We have allocated R3.2 million for this work in the current financial year.

Promoting the use of e-Governance Services Honourable members there are many international case studies of ICT innovations that failed not because of their technical capacity but because of their inability to effectively harness the support of the human beings involved.

Accordingly the fourth objective of our e-government Strategy is to promote usage of e-Government services amongst citizens, businesses and government entities.

We will focus on promoting buy-in from staff at provincial and municipal level as well as improving skills. We will also support government entities by developing a formal e-government change programme.

Honourable members, the UN report cited earlier, recognises that South Africa has a unique position in Africa in relation to the penetration of mobile devices. Accordingly, in this financial year we will develop an omni-channel customer relations management (CRM) strategy to ensure that citizens and business are serviced via a channel that is appropriate and based on their needs. The strategy will outline how citizens will be able to access e-government services through a variety of channels including the GPG portal, telephone, email, text messages and fax.

Stimulating the ICT economy

The fifth and final objective of our ICT strategy, honourable members, is to stimulate the ICT economy by encouraging public private partnerships for the development and roll-out of e-Government services.


The revitalisation of the Gauteng's economy in general and the township economy in particular is an important focus of this government. Provincial Government's investment in broadband infrastructure effectively deals with the challenge of connecting 'the last mile' in our province. This significant investment of over a billion rand over five years means that we are opening up possibilities for ICT linked enterprises in communities where once this would never have been possible.

We will, working with the Gauteng Infrastructure Funding Agency (GIFA), put out a call for proposals on appropriate partnerships that will forge collaboration to build durable and productive township ICT businesses, to mainstream and revitalise the township economy, and to generate inclusive growth and improve the quality of life in these areas. Madam Speaker, I referred earlier to the reorganisation of the Gauteng Department of Finance to deliver this strategy and ensure that in due course, in the words of the UN, we will assist to transform public administration for the benefit of our citizens and their development.

In reorganising and refocusing the GDF, we made sure that we remain within the total budget of R1.171-billion allocated for the 2015/16 financial year.

The new structure of the department which is in the final stages of development will have three core branches. The building of the Gauteng Broadband Network will be executed in the first branch. The second branch will focus on the development of the enabling platforms and e-government services. The third branch will focus on governance, change management and facilitating an ICT economy. This structure is undergoing the necessary consultations and will be presented to the Department of Public Service and Administration for approval.

At this point I wish to thank the Premier for his leadership; and my colleagues in the Executive Council for their support; the Acting HoD, Mr Oupa Seabi, and his team for their hard work in managing the current transformation; and the Portfolio Committee under the leadership of Hon Sakhiwe Khumalo for their oversight and insight.

Thank you

East Rand Chamber of CommerceSERVICE DELIVERY SURVEY

We�ran�a�survey�on�companies�in�the�East�Rand.�Below�are�some�of�the�results�collected.

ANNUAL�TURNOVER

R1 - R5 Million

R5 - R15 Million

R15 - R35 Million

R50 - R100 Million

R100 - R250 Million

51.22%

14.63%

7.32%

19.51%

7.32%

WHERE�IS�YOUR�CUSTOMER�BASE?

47.83%��1�-�10

19.57%��11�-�25

19.57%��26�-�5013.04%��51�-�100

DOES�YOUR�COMPANYHAVE�SOCIAL�MEDIA

ACCOUNTS?

ARE�YOU�A�MEMBER�OF�A�CHAMBER�OF�COMMERCE?

YES39.58% NO

60.42%

LOCALNATIONAL INTERNATIONAL BOTHNATIONAL�&

INTERNATIONAL

IS�YOUR�ACCESS�OF�INFORMATION�MANUAL�REGISTERES

43% YES

IS�YOUR�OCCUPATIONAL�HEALTH�AND�SAFETY�ACT�MANUAL�ON�DISPLAY?

YES60.42%

NO39.58%

DO�YOU�HAVE�A�PORTFOLIO�ON�YOUR�COMPANY?

77%SAY�YES

INFO GRAPHIC BY:

HOW�MANY�DAYS�IS�YOUR�AVERAGE�DEBT�COLLECTION?

100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

0%

56.25%

8.33% 6.25%2.08%

27.08%

30�DAYS 45�DAYS 90�DAYS MORE CASH

NUMBER�OF�STAFF

DO�YOU�USE�THE�ARBITRATION�ORJUDICIARY�SYSTEM�FOR�DEBTORDISPUTES?

59.09%

2.27%

22.73%

15.91%ARBITRATION

JUDICIARYSYSTEM

BOTH

NONE

ARE�YOU�ISO�ACCREDITED?

YES17.78%NO

82.22%IS�ANY�OF�YOUR�PRODUCTS�SABSAPPROVED?

YES

31%

RATE�YOUR�SERVICE�DELIVERY�FROM

SARSMUNICIPAL�SERVICESTELKOMCELLPHONE�SERVICESESKOM

25%�-�VERY�GOOD2%�-�VERY�GOOD7%�-�VERY�GOOD6%�-�VERY�GOOD72%�-�VERY�BAD

ARE�YOU�SELF-SUFFICIENT�OR�DO�YOU�RELY�ON�ESKOM?

RELY�ON�ESKOM

48%BOTH

52%

WHAT�POSTAL�SERVICES�DO�YOU�USE

59%30%2% 9%

POST�OFFICECOURIERSPICK�&�PAY OTHER

IS�THERE�ILLEGAL�DUMPING�IN�YOUR�AREA?

40%SAY�YES

60%SAY�NO

DO�YOU�HAVE�A�BBBEE�CERTIFICATE?

NO�-�42%YES�-�58%

WHAT�LEVEL�IS�YOUR�BBBEE�CERTIFICATE?

12345678NON�COMPLIANT

16.67%3.33%13.33%33.33%0.00%3.33%3.33%13.33%13.33%

DO�YOU�MAKE�USE�OF�A�BEE�CONSULTANT?

23%EXTERNAL

77%NONE

DO�YOU�HAVE�EMPLOYMENT�CONTRACTS�IN�PLACE?

79%YES

21%NO

DO�YOU�USE�SALARY�AND�WAGE�SOFTWARE?

YES68% NO

32%

DO�YOU�HAVE�AN�INDUSTRIAL�RELATIONS�OFFICER?

YES14.58%

NO85.42%HOW�MANY�CCMA�CASES�DID�YOU�HAVE

IN�THE�LAST�YEAR?

100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

0%

72.92%

8.33%

18.75%

NONE 2�-�5 1

DO�YOU�PAY�UNION�LEVIES?

29.17%�-�YES

70.83%�-�NO

HAVE�YOU�DONE�INTERNAL�HEARINGS?

51.06%�-�YES

48.94%�-�NO

NO YES

DO�YOU�HAVE�ANY�OUTSTANDING�CLAIMS�TO�THEWORKMANSHIP�COMPENSATION?

89.58%

10.42%

53%43% 2%2%

NO BOTH ONLY�WSPONLY�EE

DO�YOU�YEARLY�SUBMIT�YOUR�WORKPLACE�SKILLSPLAN�(WSP)�AND�EMPLOYMENT�EQUITY�(EE)?

HAVE�YOU�APPOINTED�A�FIRE�FIGHTER�ANDFIRST�AID�OFFICER?

50%�-�NONE

35.42%�-�BOTH

14.58%�-�ONLYFIRST�AID�OFFICER

DO�YOU�DO�YOUR�ANNUAL�COMPULSORYOCCUPATIONAL�HEALTH�&�SAFETY�TRAINING�FOR

Basic Fire Fighting

Accident & Incident Investigation

Health & Safety for Management

First Aid Level 1

Health & Safety Representatives

Health & Safety for Supervisors

38.30%�-�YES 61.70%�-�NO

21.28%�-�YES 78.72%�-�NO

31.91%�-�YES 68.09%�-�NO

46.81%�-�YES 53.19%�-�NO

36.17%�-�YES 63.83%�-�NO

23.40%�-�YES 76.60%�-�NO

HAVE�YOU�APPOINTED�A�FIRE�FIGHTER�AND�FIRST�AID�OFFICER?

Only�a�First�Aid�Officer

None

Both

14.58%

50%

35.42%

DO�YOU�USE�A�CRM�SYSTEM?

YES

NO

5%

95%

DO�YOU�PURCHASE�GOOGLE�ADD�WORDS?

24%YES

76%NO

WHAT�IS�YOUR�MONTHLY�HOSTING�COSTS

LESS�THAN�R100

R100�-�R200

R200�-�R500

R500�-�R1000

MORE

23.08%

23.08%

26.92%

7.69%

19.23%

HOW�REGULARLY�DO�YOU�UPDATE�YOUR�WEBSITE?

DAILYWEEKLYMONTHLYYEARLYSELDOM

3.70%3.70%25.93%18.52%�40.74%

NEVER 7.41%�

YES46.81%

NO53.19%

HAVE�YOU�HEARD�OF�INBOUND�MARKETING?

IS�YOUR�WEBSITE�RESPONSIVE?

72%SAY�YES

WHAT�METHOD�OF�ADVERTISING�DO�YOU�USE?

Print

Post

Outdoor Signs

Internet

48.84%

16.28%20.93%

90.70%

WHAT�IS�YOUR�CURRENT�MARKETING�BUDGET?

100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

0%

27.03%35.14%

16.22%10.81%

0�-�500 500�-�2000 2000�-�5000 5000�-�10000 10000�-�20000

10.81%

29.03%�-�INTERNAL

19.35%�-�EXTERNAL

DO�YOU�DO�INTERNET�OR�EXTERNAL�TRAINING?

51.61%�-�BOTH

IS�THE�TRAINING�ACCREDITED�ORUNACCREDITED?

ACCREDITED66.67%

UNACCREDITED33.33%

AHI Nuus52

Nuwe touleiers vir landbou Christo van der Rheede begin 1 Augustus 2015 as Adjunk-Uitvoerende Hoof verantwoordelik vir landelike ontwikkeling, grondhervorming, bemagtiging en vaardigheidsontwikkeling by AgriSA. Van der Rheede sal verantwoordelik wees vir die transformasie-aspekte binne die landbou. Dat die AHi ŉ uitnemende Uitvoerende Hoof gaan verloor is vergewis. Die Direksie en lede van die AHi spreek hul grootste waardering uit teenoor Christo vir die basis wat hy die afgelope vier jaar gelê het om die organisasie op ŉ nuwe pad van groei en innovasie te plaas. Onder sy leiding het die AHi verskeie nuwe fokusareas ontwikkel. Dit behels die skep van verskeie afdelings en die aanstel van kundiges om dit te bestuur. Dit behels afdelings vir:

- entrepreneursontwikkeling, - munisipale vennootskappe en plaaslike ekonomiese ontwikkeling, - elektroniese besigheid tot besigheidplatform, - voorspraak en beleidsinsette veral wat die elektrisiteitskrisis in die land aanbetref en - om plaaslike en internasionale handel te bevorder. Die Direksie wens Christo van der Rheede alle sterkte toe vir sy nuwe amp. Van Christo Ek sal die AHi geweldig mis asook die wêreld van geleenthede wat ontsluit is vir kleinsakelui. Hierdie aanstelling bied 'n ongelooflike geleentheid om landelike ontwikkeling in al sy fasette en tot voordeel van al ons mense te ontsluit.

AHi says no to Eskom tariff application to Nersa Eskom submitted an application to Nersa for a “selective re-opener” of the tariff determination for 2015/16, 2016/17 and 2017/18. Nersa announced it will consider the application and hopes to take a decision on June 29. The decision is expected to be implemented shortly thereafter. The Energy Intensive User Group (EIUG) will engage National Treasury and energy regulator Nersa on Eskom's application for a 25.3% tariff increase that it says “makes a mockery of the regulatory process”.

Eskom is asking for increased tariffs to provide the necessary funds to pay for diesel and short-term power purchase programmes (STPPPs) with independent power producers, as its own generation fleet underperforms and new generation capacity at its Medupi, Kusile and Ingula power stations is delayed. EIUG spokesperson Shaun Nel says the Eskom application does not provide the information necessary for proper interrogation and scrutiny of Eskom's cost basis.

He says it is not correct to only look at the increased cost of diesel, without off-setting it against other savings. If Eskom's coal-fired fleet is running at a lower-than-anticipated pace, it should be spending less on water and coal for example, he says. Nersa has indicated that, while the prescribed methodology does not provide for a selective re-opener, it will in the light of Eskom's dire financial position speedily consider the application as it is and thereafter consider the other cost factors.

Nel says the “massive increases” Eskom wants should be off-set with the money National Treasury makes from Eskom's diesel purchases through the increased fuel levy and from the increased environmental levy.

Christo van der Rheede, CEO of AHi says Eskom's application is not based on rational economic arguments, but rather a panicked call for help with its liquidity problems. He said international funders are weary of extending more finance to Eskom, because of a lack of transparency about measures to ensure savings, effective maintenance, coal and other procurement, the appointment of skilled staff at every level, retrenchments, privatisation of some Eskom entities and the integration of independent power producers.

AHI Nuus 53

He said load shedding has an enormous impact on the cash flow and profit margins of businesses and excessive tariffs will increase pressure on liquidity.

“The AHI asks for an extensive study to determine the impact of the proposed tariffs on businesses and the economy as a whole, before any decision is taken. The tariffs cannot be implemented without proper consideration,” he said. Van der Rheede also said Nersa is supposed to do proper public consultation, including hearings in large towns, to determine the possible impact of increased tariffs on businesses, and specifically on their sustainability and competitiveness.

An analysis of Eskom's application shows that it does not give any detail about the pace at which units of its three new power stations will come online or improved performance of its existing fleet that will presumably decrease its reliance on diesel turbines and independent power producers and therefore the required amount needed from the increased tariffs.

It bases its calculations on a requirement of R12.5 billion per year for diesel for all three years and R5.3 billion for STPPPs in the current financial year, R5.8 billion in 2016/17 and R6.2 billion in 2017/18. The cost for STPPPs increase as more generation capacity comes available from independent power producers.

Eskom spokesperson Khulu Phasiwe said the commercialisation of Medupi's first unit will be completed next month and Kusile's first unit in the second half of next year. Medupi's second unit is only expected to provide power to the grid by the second half of 2017. Subsequent units may be completed at intervals of about nine months, he said.

Eskom recently extended the expected completion dates of Medupi and Kusile to 2020 and 2021 respectively.This means that at least three units should come online within the tariff period, providing about 800MW each – a total of 2 400MW of generation capacity. This seems to be a substantial addition to capacity that Eskom does not address in its application.

Eskom does generate a maximum of 862.9MW from STPPPs, but does not indicate whether the availability of some Medupi and Kusile units could replace the STPPPs in the outer years of the application.

Nasionale kongres: 5-9 Oktober 2015

Die AHi se nasionale kongres vind plaas vanaf 5 tot 9 Oktober 2015 in George. Die tema is die rol van besigheid in plaaslike regering en in plaaslike ekonomiese ontwikkeling.

Die nasionale kongres sluit verskeie besigheidsperseel-, gemeenskaps- en skole besoeke in vir die Dinsdag en Woensdag. Daar is ook interessante sessies oor entrepreneursopleiding en paneelbesprekings. Moet ook nie die opwindende Gholfdag by Kingswood Golf Landgoed op die Woensdag misloop nie. Donderdag 8 Oktober is daar verskeie besprekings oor ABCONN, Plaaslike Ekonomiese Ontwikkeling, Entrepreneurskapsopl eiding en die AHi-Voorspraak. Die Algemene Jaarvergadering vind ook plaas. Vrydag is gevul met sprekers soos prof. Jannie Rossouw, Wits Universiteit, Mnr. Francois Groepe , Adjunk-Goewerneur, Reserwe Bank en minister Nhlanhla Nene, Minister van Finansies. Die dag word afgesluit met ŉ gala-dinee te Tramonto. Tydens die gala-dinee word verskeie toekennings gemaak en die nuutverkose AHi-President en 2de Vise-President aangekondig. Vir meer inligting kontak Marieta van Zyl by 012 348 5440 of [email protected].

AHI ENTREPRENEURSHIP TRAINING AND DEVELOPMENT UNIT The AHI entrepreneurship training and development unit (ETDU) that “…a strong foundation is the key to a safe, functional space that allows for the ability to grow.” (Unknown). They support management Peter Drucker notion regarding Entrepreneurship:

“Entrepreneurship is not magic, it's not mysterious, and it's nothing to do with genes. It's a discipline. And like any other discipline, it can be learnt and improved upon.” (Peter Drucker)

AHI Nuus54

Funding made available by Trias is utilised specifically for leadership capacity building at local chamber level, facilitation of local economic development in collaboration with local municipalities and the business sector and the development of a new cadre of entrepreneurs via ETDU. Without Trias' funding, it would not have been able to train and develop entrepreneurs in especially disadvantaged communities' right across the country.

The aim, vision and mission of the ETDU are:

- AIM: To ensure candidates acquire the necessary competencies to start, operate and grow business. - VISION: To position the AHi ETDU as a leader in Entrepreneurship training and development. - MISSION: To lay a solid business foundation and in process improve the performance of start-ups.

The ETDU successfully trained more than 300 entrepreneurs in Albertina, Atlantis, Bonnievale, Bredasdorp, Bothaville, Calvinia, Gans Bay, George, Lydenburg, Malmesbury, Mossel Bay, Oudtshoorn, Port Elizabeth, Qwa-Qwa, Robertson and Tsitsikamma. The AHi has offered courses to 15 groups. These courses are followed up by a mentorship programme and several additional information sessions. "For this purpose, the expertise within business chambers is harnessed," said Christo van der Rheede. Dr Willie Cilliers, chair of the George Business Chamber, is currently conducting financial training for prospective and emerging entrepreneurs in the Southern Cape.

Business leaders in other business chambers also share their experience and knowledge with aspiring entrepreneurs. "The National Development Plan (NDP) emphasises the importance of small business and the role of this sector in job creation," said Van der Rheede. "As part of the AHi's mission to support the goals of the NDP, it continuously intensifies its focus on small business development in South Africa."

Talks have already been conducted with Fasa (Franchise Association of South Africa) with a view to create awareness among entrepreneurs of franchise opportunities available. Funding made available by the Jobs Fund will also make it easier for prospective entrepreneurs to acquire a franchise and to receive extensive training.

Success stories

To date, the AHi's entrepreneurship programme has produced a number of success stories.

Kathleen Bester of Bonnievale enrolled for the entrepreneurship programme after being involved in the clothing industry for more than 22 years. She currently manufactures clothing and does alterations, providing a valuable service to the community.

Tillie Mitchell of Robertson is the owner of Dagbreek Café and she sells freshly fried fish and chips. Her turnover has increased significantly after attending the AHi's entrepreneurship course.

Frank Hornby, owner of Auto Spa in George invites consumers to have their cars washed while they enjoy hot coffee in a room equipped with a range of facilities including free internet. Hornby also conducts car inspections and provides other services.

Alida Taljaard of Bonnievale has converted her hobby into a profitable soap- making industry. With the help of her husband she has built equipment enabling her to manufacture soap at a large scale.

Nadia Cornelissen, project manager responsible for local economic development is the key driver behind this project. She describes the energy of these young entrepreneurs as infectious and states that it is of the utmost importance that the AHi and business chambers provide ongoing support to ensure sustainability and further growth.

AHi and Human Resource Management rewards academic achievers The University of Pretoria's Department of Human Resource Management recognised its undergraduate and postgraduate academic achievers at the recent 2015 departmental prize-giving ceremony. The AHi sponsored the prizes for the best achievement in the three year BCom Human Resource Management programme which was received by undergraduate Charné Roux, while Madalé Taute was recognised for the best achievement in the module Labour Relations (ABV 320).

AHI Nuus 55


GAUTENG PROVINCEPROVINCIAL TREASURYREPUBLIC OF SOUTH AFRICA

SPEECH BY BARBARA CREECY, GAUTENG MEC FOR FINANCE AT THE TABLING OF THE 2015/16 BUDGET VOTE OF THE GAUTENG PROVINCIAL TREASURY, GAUTENG PROVINCIAL LEGISLATURE, 23 JUNE 2015.

Madam Speaker;Honourable Premier;Colleagues in the Executive Council;Honourable Members of this House;The HOD of the Gauteng Provincial Treasury;Comrades and Friends;Citizens of Gauteng who are listening to us on radio right now;Ladies and Gentlemen

KEY PRIORITIES FOR 2015/16 BUDGET VOTE

Honourable Members, when I tabled the main provincial budget early in March this year, I spoke of the challenges weak economic growth poses for our tax revenue and the resulting reduction of the equitable share and conditional grants over the Medium Term.

I also spoke of the dilemma decreased revenues poses, in a province where the population is rising faster than the national average and there is an increasing demand for quality services and government investment in infrastructure.

I note once again the difficulties which Provincial Treasury has in financing the Premier's ambitious 10 pillar programme of transformation, modernisation and re-industrialisation.

In constantly searching for better ways to finance government's priorities one draws inspiration from the father of our Nation, the late President Mandela when he said: “The challenge is to move from rhetoric to action, and action at an unprecedented intensity and scale”.

In November last year, I outlined four aspects to our financing approach: · Firstly, we will work hard to reduce spending on non core goods and services and corruption;

· Secondly, we will look for ways to increase our own revenue and alternate funding sources;

· Thirdly, we will maintain spending on quality social services for our people; and

· Finally, we will increase spending on infrastructure to give expression to the TMR and create work.

In the course of this 2015/16 Departmental budget speech I will outline how the Provincial Treasury will use the R584.4 million appropriated by this House to make these commitments a reality.

Focusing Spending on core programmes and quality social services

Honourable members the Gauteng Provincial Treasury (GPT)is charged with ensuring that Provincial Budgets are aligned to the priorities as set out in the Premier's State of the Province Address as well as the Five Year Strategic Plans of Departments.


In the absence of increased fiscal resources to fund the electoral mandate, GPT has had to support provincial departments through a rigorous process of budgetary re-prioritisation for the 2015/16 Budget process. Through this support a total of R9.4bn was re-allocated in the current financial year to the 10 pillar programme.

We are fully committed to facilitate greater synergy between the Gauteng Provincial Treasury (GPT), Gauteng Planning Division, and counterparts in other spheres of government. Our view is that central coordination of planning and interface between all spheres of government is important to ensure that we maximise spending across the GCR.

For the first time this year we embarked on a new process of oversight over local government budgets where we analysed the allocations of local government to funding the 10 pillar programme in the GCR. The analysis covered municipal infrastructure budgets to ascertain alignment of the various municipal projects to the TMR and the corridors as announced by the Premier in his state of the province address.

Cutting spending on non-core services

Honourable members over the past financial year through the application of cost-containment measures outlined by National Treasury we managed to save approximately R100 million by cutting back administrative expenses such as catering, venues, travel and advertising.

This year we will tighten cost containment on non-core items and enforce budget blocking on items such as consultants, outsourced services, fleet services and property payments. This will ensure that expenditure allocations as appropriated are not exceeded.

We are particularly concerned about the need for a balance between spending on the provincial wage bill and spending on infrastructure and goods and services. We are all aware of the challenges provincial departments will face should the expenditure on the wage bill crowd out the spending on items such as textbooks, medicines, hospital equipment and other essential goods and services.

Going forward, we remain committed to ensure that the provincial wage bill does not exceed 60% of the total budget. To this extent, we will be exploring different mechanisms within the ambit of the law to manage the personnel budgets of provincial departments. In line with the Department of Public Service and Administration (DPSA) requirements, we will play an active role in assessing new proposed organisational structures by departments before they are endorsed by the DPSA to ensure that there is a proper alignment between proposed structures and budgets.

Another area where we believe timely interventions can save money is contract management. We can no longer tolerate payment for goods and services that do not meet the performance standards set out in our contracts because we all know it contributes to significantly higher costs. In the 2015/16 financial year, we will be working with the Department of Infrastructure Development towards aligning their contracts to the Contract Management Framework.

Promoting clean government

Honourable members in his book From Third World to First, the Singapore Story, the late Singapore Prime Minister Lee Kuan Yew says:

'We made sure from the day we took office in June 1959 that every dollar in revenue would be properly accounted for and would reach the beneficiaries at the grass roots as one dollar, without being siphoned off along the way”.

Because we understand that corruption in its nature impacts hardest on the poor and the vulnerable in our society, Provincial Treasury has a special responsibility to assist Provincial Departments and District and Local Municipalities to promote a clean and accountable government.

Through our combined efforts we can report that in the 13/14 Financial Year we saw a substantial improvement in audit outcomes at both Provincial and Local Government level with nineteen provincial departments and entities and thirteen councils and entities achieving clean audits.

A further twenty-nine achieved unqualified audit outcomes with now only seven entities across the city region receiving negative audit outcomes and requiring stringent focus. We will not rest until all seven are unqualified and we can be sure that tax-payers money is reaching the communities it is intended for.

In the coming financial year, as part of an effort to address financial management and reporting challenges encountered by departments and entities, we will be conducting targeted training of officials in the offices of the Chief Financial Officers.

The aim is to improve financial reporting competence and excellence in the province and ultimately contribute positively towards the achievement of unqualified audits. Training is not an end in itself; hence we will also be providing on-going support to institutionalise good practice in the manner in which we conduct our business

Working together with the Gauteng Audit Services, we will not only monitor the implementation of the audit recommendations raised by the Auditor General but we will ensure that weaknesses in the control environment and their root causes are addressed. In the 2013/14 financial year, 90% of all audit findings were addressed prior to the onset of the audit.

In line with our commitment to prevent the misuse of public funds, we will develop a fraud detection and case management system for forensic investigations.

This tool will assist us to track reports issued to relevant Accounting Officers for implementation of recommendations. In addition the business intelligence tool to track and trace accruals, commitments and irregular expenditure will be deployed in four departments.

In order to strengthen corporate governance in municipalities, we will intensify the implementation of the Municipal Finance Hands-On Support Programme with specific emphasis on assisting municipalities in the areas of budgeting and reporting, assets and liabilities, revenue and expenditure management and supply chain management.

In terms of direct support through our municipal hands on support programme we have provided advice, guidance, assistance and support in terms of:·Financial management focussing and guiding the municipalities in terms of policy choices in the areas of budgeting, revenue and financial governance;

·Improving and managing financial sustainability, during the budget process a key focus on how best to manage long outstanding debtors, optimise revenue and curb expenditure, lease management alternatives, reduce distribution losses and the development of effective revenue enhancement strategies for long term sustainability.

In addition, GPT offers support in terms of Generally Recognised Accounting Practice (GRAP) standards, and conducts other finance related training initiatives to ensure that the municipal officials keep abreast of the latest accounting developments

Restoring Public Confidence in the Public Procurement process

In line with the Premier's vision to enhance openness in government, we launched the Open Tender Pilot last year in two departments - Roads and Transport and Treasury. The aim is to promote transparency in the procurement processes and ensure bids are awarded through fair competition. We believe this will go a long way towards restoring public confidence in the government procurement system.

NCR REGISTERED DEBT REHABILITATION SERVICES

History

When the National Credit Act was promulgated in 2007, it gavebirth to the profession of Debt Counselling. The purpose of debtcounselling is to address and prevent over-indebtedness of consumers and provide mechanisms for resolving over-indebtednessbased on the principle of satisfaction by the consumer of all hisfinancial obligations in a responsible, legal manner. The first companyto take advantage of this newly established industry on the East Randwas.” Why Count cc t/a Living Debt Free”, initiated in 2008 and stillowned by Kevin Russell. Living Debt Free has the well being of the consumerat heart, providing an instrument whereby a consumer's dignity remains intact, and ultimately theymay be rehabilitated into the credit market.

Nature of Business

Living Debt Free will use the provisions contained in the National Credit Act to protect the customer from losing crucial assets and prevent the Credit Providers from taking legal action on accounts that was lawfully included in the debt review. Any consumer can apply for debt counselling, upon which an assessment and financial analysis will be conducted to determine the state and cause of over indebtedness. If a customer is found to be over indebted, Living Debt Free will notify all Creditors and negotiate with them in an effort to get the term of each credit agreement lengthened and/or the payments reduced. The Credit Providers also consent to a reduced interest rate to assist with the restructuring of the debt obligations.

All monthly debt obligations will then be consolidated into one monthly instalment that will cover all obligations in terms of the debt review application.

Once all the Credit Providers concerned with a specific debt reviewapplication agree to the proposed debt rearrangement, Living DebtFree will file an application with the Magistrate's Court to obtain aconsent order which will then enforce the agreed debt rearrangement.

The consumer will then make one monthly payment according to thedebt rearrangement until balances have been settled or if the consumeris able to continue with payments at the original contracted rates andinstalments. When an account is settled in terms of the granted court order, that portion of the monthly payment is divided or “cascaded” to the remainingaccount, accelerating the entire repayment process.

As soon as the consumer has settled all obligations in terms of the debt review order, Living Debt Free may issue a clearance certificate, indicating that their customer has discharged all his financial obligations in terms of the Granted Court Order in a responsible manner. The debt review process does not reflect on the consumer's credit record once the clearance certificate has been issued. The consumer will then revert to a credit worthy status thereafter.

Why Count cc t/a

Living Debt Free

has the wellbeing

of the consumer

at heart.

More than 29 years

in the financial and

debt-counselling

industry!

Combined Experience

The company, Living Debt Free has a combined experience, between staff and management of more than 29 years in the financial and debt-counselling industry. Besides their broad experience, the company's management boasts all the required diplomas, certificates and qualifications in their field of expertise. They are also registered correctly in terms of the National Credit Act, and comply with all legal requirements, enabling them to provide this service to consumers. Kevin also serves on the Gauteng branch committee of the Debt Counsellors Association of South Africa (DCASA)

Why are you in Business?

As much as being financially stable is regarded as the most important aspect in business, Living Debt Free's first and most important goal is to help their customers to be financially independent, understand the reason for budgeting and guiding and coaching them on how to deal with their finances. It is a great achievement for Living Debt Free when they can experience the peace of mind within their customers when amicable arrangements have been made with their creditors and the consumers can now sleep peacefully again.

It is also important for employers to identify employees that are experiencing financial difficulties, this could possibly lead to lost production, accidents, absenteeism and myriad of other problems including health and relationship difficulties. Substance abuse is also prevalent when an employee is under financial stress. If identified early enough, the situation can certainly be remedied successfully. However, procrastination and attempted DIY debt review is the biggest enemy here.

Security

Being a small business owner and operating in a bad-debt field, Living Debt Free is by definition a risk-taker. The danger, however, of being comfortable with taking leaps of faith is that businesses can sometimes overlook smart and simple ways to minimize the damage if their leap ends in a fall.

Living Debt Free seems to be well in control of these pitfalls as the correct mythology and procedures are in place to ensure that every risk-step taken is well planned for and all what-if possibilities are provided for. All debt review applications are dealt with in terms of the POPI Act and all information remains confidential.

After Sales Service

Not only is it crucial in any business operation to provide a solid after sales service, but in the bad debt counselling field this requirement should be an ongoing way past rehabilitation to provide a proverbial “father” figure should consumers require further couching to avoid landing themselves in similar predicaments again. Living Debt Free seems to be well aware of this requirement as they have the proper after sales procedures in place. Debt Counselling is not a destination; it's a journey to financial responsibility and financial freedom!! A great need for “financial literacy” has been identified across all spheres of society, this needs to be an on-going process.

Professionalism

Living Debt Free defines professionalism as something every business must present to customers, competition and the regulator of this industry. Many people view professionalism as something that only individuals should practice. However, the concept stretches to all aspects of business in the Living Debt Free operation.

Why Count being a successful business, integrates professionalism into all aspects of its operations, advertising, and customer relations.

Human Resources Priorities

With the assistance of the University of Pretoria and the NCR who constantly send employees of Living Debt free on courses regarding amendments to the National Credit Act, Regulations to this Act and other related industry updates. Due to the dynamic and constantly changing financial climate, amendments to the National Credit Act and related legislation, on-going Professional Development is essential and not only an option.

Therefore Living Debt Free's management and personnel are always professionally trained and up to date with all the latest industry developments and operational requirements.

Company Culture and Style

During the interview with the management of Living Debt Free the Chamber concluded a very Egalitarian management style defined as follows

“….believing in or based on the principle that all people are equal and deserve equal rightsand opportunities”.

With emphasis on the following

· Task Orientated, impersonal · Team Approach emphasised · Loyalty to professions / project greater to company · Motivation intrinsic. · Promote from within · Encourage self-improvement as well as company-assisted development of management and staff.

Company Goals

Successful companies set goals. Without them, they have no defined purpose and nothing to strive for; consequently, they stagnate and struggle for meaningful accomplishments. That is the motive behind Living Debt Free's success.

Living Debt Free already has two registered branches, but its short term goal is to expand and register another branch. It also aims to be the preferred debt counselling company with high standards and helping each customer to achieve financial success.

Goals are stepping stones to an end result. They are present in every business plan and are a regular part of ongoing business operations.

Achievements

Living Debt Free's biggest, most important and frequent achievement is each time when a clearance certificate is issued.

Living Debt Free was involved in the survey with the University of Pretoria as well as with the NCR (National Credit Regulator). The main goal of the survey was to identify the impact of credit and to analyse this matter in depth. These studies are done by NCR and the University of Pretoria and being part of these studies, Living Debt Free has full access to the end results and they apply these fact and ideas to their daily practises.

“...believing in or based

on the principle that all

people are equal and

deserve equal rights

and opportunities”

UNABLE TO REPAY YOUR DEBT?

Reduce your current installmentsMake one consolidated paymentper month

Retain your assetsWe will help you enforce yourlegal rights

THE GOAL OF THE CREDITACT IS TO PROTECT

THE CUSTOMERsms MONEY

to 35521 for assistanceFOR A FREE

ASSESSMENT CONTACT

KEVIN RUSSELL: 082 900 4129 or MARLENE MULLER: 011 363 2956For more information go to www.livingdebtfree.co.za

Flexibility

Microeconomics and Macroeconomics have a huge impact on the industry Living Debt Free operates in. Microeconomics is defined as the analysis of the decisions made by individuals and groups, the factors that affect those decisions and how those decisions affect others.

Macroeconomics is the branch of economics that studies the behaviour and performance of an economy as a whole. This all surrounds the importance of debt counselling.

To categorise the company as operating in a seasonable atmosphere will only be partly correct if one takes into account the fact that the economy changes from a bullish market to that of being bearish overnight and mostly without warning like it did in 2008. Living Debt Free could not have started in a better atmosphere, as the economy is still struggling to recuperate after 7 years.

Rising interest rates, having a devastating effect on debtors, is the start of a boom period for Living Debt Free.

The East Rand Chamber of Commerce and Industry is proud to announce that Living Debt Free is a member of the Chamber and we wish them success, prosperity and everything of the best for the future.

by Timothy Bacon67 Bulletin Blogs

Outlook 2010: http://www.hetzner.co.za/helpcentre/index.php/email-setup/view/53970c8f52fd1

Outlook 2013: http://www.hetzner.co.za/helpcentre/index.php/email-setup/view/5486feca2f481

Click here to see settings for another email address and to choose you relevant email program.

Note: It is advised to always make backups of your account before changing settings in case of a current account being updated.

If you still experience trouble with your email account, there are several steps you can take to troubleshoot the problem.

• Make sure your user name and password is all correct as the password is case sensitive.• Change the user name to the full email address. Example:[email protected]• Your customised mail settings are as follows:

Email: [email protected] (POP) server: mail.your-domain.comOutgoing (SMTP) server: smtp.your-domain.comAccount / User Name: [email protected] Authentication: On (same Username as POP) SMTP Port: 587

DO YOU GET CONNECTION ERRORS OR TIMEOUTS?

Make sure you're connected to the Internet and you can surf websites. Sometimes an anti-virus or firewall problem can prevent your email program from sending or receiving mail. This occasionally occurs after virus definition updates or when a firewall is unintentionally configured to block email traffic.

To find out if either is causing the problem, simply turn off your antivirus and/or firewall and try using your email program again to see if the problem is now fixed.

Chamberlink Email Setup Settings& Troubleshooting Tips

Chamberlink Email Setup Settings and Troubleshooting TipsThese easy to follow guides provide step-by-step instructions on how to setup and troubleshoot your email program, with personalised screenshots providing visual examples to follow. Should you get stuck along the way, our support teams are on hand to assist you.

CHAMBERLINK EMAIL SETUP SETTINGS AND TROUBLESHOOTING TIPS

by Timothy Bacon 68Bulletin Blogs

CONFIRM THAT YOU HAVE A STABLE INTERNET CONNECTION.

1. Check your internet connection status.2. Unplug the power cord from your internet router.3. Wait 15 seconds.4. Plug the power cord back into your internet router.5. Wait for your modem to sync with your service provider.6. Go to the website www.speedtest.net and click on Begin Test to run a Diagnostics (Note: High Ping over

200 or Low Download speed under 1MB could start creating problems)

HERE ARE THE MOST COMMON REASONS FOR BEING UNABLE TO SEND EMAIL:

Address Not Found: Make sure you have the correct spellings and no spaces in the addresses you are sending messages to.

No Internet connection: It might sound obvious, but make sure you have a working internet connection. Open your web browser and try to surf the internet for a site you haven’t been to as browsing to a regular site could be loaded from memory.

Email too large: If you're trying to send an email with attachment(s), remember that the size limit is 10MB for most accounts. Anything larger than that won't send.

Mailbox not set up: If the mailbox you're sending to isn't set up properly it won't be able to receive mail but you might see that it is sent on your side. Request the owner to check their settings.

Spam filters: Check the content of the email; could some of the words in the subject have caused the spam filter to block the email? Have you been sending the same email multiple times? It could be that both your own anti-virus or firewall is set too high and it is blocking the mail or sending it to junkmail folder.

THE EAST RAND CHAMBER OF COMMERCE AND INDUSTRY OFFERS ASSISTANCETO MEMBER COMPANIES HOSTING THEIR EMAIL WITH US.

Customers can contact the Chamber in case they encounter problems with sending / receiving emails.

One of our staff will be happy to assist customers with all their email related queries or alternatively access it remotely.

OR

If you are experiencing problems with sending or receiving email using an email client you can try the manual method above to alternatively check if your settings are still correctly setup.

Get Your Own Personalised EmailJoin the East Rand Chamber Today!

CHAMBER ACADEMYTrain your Workers

DEVELOP YOUR SKILLS

AVAILABLE ONLINE TRAINING COURSESWe have over 600 Online Training Courses available and you can study them all with one membership

SOFT SKILLS TRAINING COURSES

Accounting Active Listening Advanced Project Management Budgets and Money Building Relationships

We also have courses on:Advanced skills for the practical trainer, Writing, Business Management, Body language, Building better teams,

Business ethics, Business etiquette, Business succession and many more.

COMPUTER SKILLS TRAINING COURSES

Microsoft Excel 2007. 2010 & 2013 Microsoft Word 2007, 2010 & 2013 Microsoft Outlook 2010 & 2013 Microsoft Windows 7 & 8 Microsoft Powerpoint 2010 & 2013

We also have courses on:Microsoft Access, Infopath, Onenote, Project, Publisher, Sharepoint and more.

Chamber Members get 1 seat free included with their Open-Ended Membership

TheCh

am

be

rBu

lletin

TH

E O

FF

ICIA

L M

OU

TH

PIE

CE

OF

TH

E E

AS

T R

AN

D C

HA

MB

ER

OF

CO

MM

ER

CE

[email protected]


[email protected]

July 2015 Chamber Bulletin

Documents

Transcript of July 2015 Chamber Bulletin