James Thornett Director, GOV.UK Government Digital Service ... · Simpler, clearer, faster access...
Transcript of James Thornett Director, GOV.UK Government Digital Service ... · Simpler, clearer, faster access...
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James Thornett
Director, GOV.UK
Government Digital Service
@jthornett
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I’m from the
Government Digital
Service
GDS
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We exist because of this letter
GDS
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GDS
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GDS
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“government needs to move to a 'service
culture’, putting the needs of citizens ahead
of those of departments.”
GDS
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“The user should not have
to navigate the departmental structure
of Government before finding the
service or content they need.”
GDS
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GDS
Government Digital Service
formed in November 2011
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GDS
Government Digital Service
formed in November 2011
We are part of the
Cabinet Office
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GDS
Government Digital Service
formed in November 2011
We are part of the
Cabinet Office
At the centre of the UK’s
national government
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GDSwww.gov.uk/design-principles
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12GDSwww.gov.uk/design-principles
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Service design based on
evidence of user need
GDS
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GDS
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GDS
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GDS
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We take the same approach
to everything we work on...
GDS
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Open
GDS
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Open
Agile
GDS
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Open
Agile
Multidisciplinary teams
GDS
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Open
Agile
Multidisciplinary teams
Relentlessly focused on
user needs
GDS
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GDS
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GOV.UK
Simpler, clearer, faster access to
government services and information
GDS
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GDS
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GDS
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Home to over 350 departments and organisations
GDS
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Home to over 350 departments and organisations
Saving more than £62 million a year
GDS
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Home to over 350 departments and organisations
Saving more than £62 million a year
12 million visitors every week
GDS
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Home to over 350 departments and organisations
Saving more than £62 million a year
12 million visitors every week
40% accessing via mobile or tablet device
GDS
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Home to over 350 departments and organisations
Saving more than £62 million a year
12 million visitors every week
40% accessing via mobile or tablet device
75% arrive from external search
GDS
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GDS
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Working in the open
GDS
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GDS
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GDS
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GDS
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GDS
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Making decisions based on data
GDS
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38GDSwww.gov.uk/performance
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39GDSwww.gov.uk/performance
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GDS
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GDS
www.gov.uk/info/book-driving-test
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Do the hard work to make it simple
GDS
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GDS
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By age 9, you have a ‘common words’ vocabulary.
Your primary set is 5,000 words;
your secondary set is around 10,000 words.
You use these words every day.
Adults still find these words easier to recognise and
understand than words they’ve learned since
GDS
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GDS
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GDS
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We’re also working on some other areas of
digital transformation
GDS
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GDS
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GDS
25 of government’s biggest services redesigned to meet the needs of users
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And we’re building a
common way to sign in
to services too
GDS
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You can’t fix that stuff in isolation...
GDS
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We’re also fixing government’s
approach to technology
GDS
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New controls, advice and guidance all mean
technology meets the needs of civil servants
GDS
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We’ve changed how government buys
technology and digital services too, making
the supply chain much more diverse
GDS
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Government’s
supplier base
used to be here...
GDS
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Now it’s here...
GDS
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And we’re making sure civil servants
have the skills and capabilities they
need to do their jobs
GDS
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We believe sharing what we do will make
it better, so you can see lots of our
thinking and working online...
GDS
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Read more:
GDS Blog – http://gds.blog.gov.uk
Inside GOV.UK - http://insidegovuk.blog.gov.uk
Design Principles – www.gov.uk/design-principles
Digital Strategy – www.gov.uk/digitalstrategy
Service Manual – www.gov.uk/service-manual
Performance – www.gov.uk/performance
Assisted Digital – http://assisteddigital.blog.gov.uk
Digital Inclusion – http://digitalinclusion.blog.gov.uk
Our code – www.github.com/alphagov
GDS
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Thank you
James Thornett
@jthornett