Rebecca KempTeam Leader – PolicyGovernment Digital Service@RebeccaGDS

1. Digital by default

2. Assumptions

3. Implications

1. Digital by default

2. Assumptions

3. Implications

gov.uk/digitalstrategy

Government Digital Strategy

Departmental Digital Strategies

Approach to Assisted Digital

Digital Landscape Research

Digital Efficiency Report

By digital by default, we mean digital services that are so straightforward and convenient that all those who can use them will choose to do so whilst those who can’t* are not excluded

* The people who can’t are the 18% of UK adults who are offline, and people who are online but who have limited digital capability

Assisted digital isn’t a channel or a thing. It will be different for different services but basically…

Someone will put your data into the digital service on your behalf, or help you put your data into the digital service yourself

And you will access this face to face, by phone, or in another non-digital way

Departments will put it in place for their services

GDS will support them and co-ordinate

1. Digital by default

2. Assumptions

3. Implications

Digital can improve services for users and save money

82% of UK adults are online

We build the services around user needs, and that includes existing digital capability

People who are online will be able and willing to use straightforward and convenient digital services

If people do lots of other stuff digitally, they will want to do government stuff digitally too

Government will be able to make straightforward and convenient digital services

1. Digital by default

2. Assumptions

3. Implications

How can we use assisted digital to increase digital inclusion?

What works in digital inclusion?

What can we learn from practice and research for assisted digital?

The end

Any questions?

Rebecca KempTeam Leader – PolicyGovernment Digital Service@RebeccaGDS