• IT Services

https://store.theartofservice.com/the-it-services-toolkit.html

Swisscom - Swisscom IT Services

1 Swisscom IT Services is one of Switzerland’s leading IT service providers. Andreas König is

its current CEO. Swisscom IT Services' key customers include the Swiss Federal Railways (SBB), Ascom, Swiss and the Securitas Group. In 2005 Swisscom IT Services acquired Comit

AG, an IT company specialising in the financial services sector. Comit continued to be run as an independent brand until June

2011. Since then it has been merged into the Swisscom brand as "Finance Services".

https://store.theartofservice.com/the-it-services-toolkit.html

Information Technology Infrastructure Library - Financial management for IT services

1 IT Financial Management comprises the discipline of ensuring that the IT

infrastructure is obtained at the most effective price (which does not necessarily mean cheapest) and calculating the cost of providing IT services so that an organization can understand the costs of its IT services. These costs may then be recovered from

the customer of the service. This is the 2nd component of service delivery process.

https://store.theartofservice.com/the-it-services-toolkit.html

Business Service Management - Business Services and IT Services

1 Business Services are delivered to customers, supporting their needs,

sometimes through the support for a business process or directly supporting a

service or product delivered to end customers. A business service may be

supported by one or more IT Service(s), and may consist almost entirely of IT Services especially where the IT Service is directly customer-facing. Examples include online

banking and online shopping.

https://store.theartofservice.com/the-it-services-toolkit.html

Financial management for IT services

1 Financial Management for IT Services is a Service Delivery component within the ITIL

Framework.

https://store.theartofservice.com/the-it-services-toolkit.html

Financial management for IT services - Goal

1 The goal of Financial Management for IT Services (ITFM) is to optimize the cost of IT Services while taking into

account quality and risk factors. Analysis of cost against quality and

risk is used to create intelligent, metric-based cost optimization

strategies. Balancing is required since cost cutting may not be the best strategy to deliver optimum

consumer outputs.https://store.theartofservice.com/the-it-services-toolkit.html

Financial management for IT services - Goal

1 ITFM is a discipline based on standard financial and accounting principles, but addresses specific principles that are applicable to IT

services, such as fixed asset management, capital management,

audit, depreciation, etc.

https://store.theartofservice.com/the-it-services-toolkit.html

Financial management for IT services - Goal

1 To provide cost-effective stewardship of the IT assets and resources used in providing IT

services

https://store.theartofservice.com/the-it-services-toolkit.html

Financial management for IT services - Goal

1 To be able to account fully for the spend on IT services and to be able

to attribute these costs to the services delivered to the

organisation's customers and to assist management by providing

detailed and costed business cases for proposed changes to IT services

https://store.theartofservice.com/the-it-services-toolkit.html

Financial management for IT services - IT accounting

1 IT accounting is concerned with the amount of money spent in providing IT services. It allows an organization to perform various financial analyses

to gauge the efficiency of the IT service provision and determine areas where cost savings can be

made. It will also provide financial transparency to aid management in

the decision making process.https://store.theartofservice.com/the-it-services-toolkit.html

Financial management for IT services - Charging

1 Charging need not necessarily mean money changing hands (full charging). It

may take the form of information passed to management on the cost of provision of IT services (no charging), or may detail what would be charged if full charging were in place without transactions actually being applied to the financial ledgers (notional charging). Notional charging may also be

used as a way of piloting full charging.

https://store.theartofservice.com/the-it-services-toolkit.html

Financial management for IT services - Key performance indicators (KPIs)

1 In order to assess whether financial management for IT services has been successfully deployed, the

following key performance indicators may be examined:

https://store.theartofservice.com/the-it-services-toolkit.html

IT services

1 Providers of IT services can no longer afford to focus on technology and their internal organization[;] they

now have to consider the quality of the services they provide and focus on the relationship with customers.

Emphasis added.

https://store.theartofservice.com/the-it-services-toolkit.html

IT services - Tools ITSM platforms

1 ITSSM tools leverage a business view of IT services, enabling the IT support

organization to quickly resolve or escalate issues and problems,

improve root cause isolation, and provide higher levels of business

user satisfaction

https://store.theartofservice.com/the-it-services-toolkit.html

Mahanagar Telephone Nigam Limited - MTNL-STPI IT Services Limited

1 MTNL-STPI IT Services Ltd. is a 50:50 Joint Venture between Software

Technology Parks of India (STPI) and Mahanagar Telephone Nigam

Limited, (MTNL).

https://store.theartofservice.com/the-it-services-toolkit.html

For More Information, Visit:

• https://store.theartofservice.com/the-it-services-toolkit.html

The Art of Servicehttps://store.theartofservice.com