AJAY RATHI

linkedin.com/in/ajay-rathi/ twitter.com/rathiajay1

In-house IT sans high cost

Managed Service

Is an output based model where the Strategic Partner

owns end to end responsibility of the service provided

Managed Services are the monitoring and management of IT (including networks, servers, enterprise applications, security devices, databases, e-

mail) from a centralized, utility-based network and systems management platform*.

A Managed Service Provider (MSP) typically owns end-to-end responsibility for the services they provide. The services provided by an MSP are

typically governed by Service Level Agreements (SLAs) or OLAs if needed

Managed Service Definition: Source: Gartner Research

Engagement Models Vs Pricing Models

Managed Services Model The Managed Services model helps IT managers focus on more

critical aspects of running the IT organization

Managed Service Client & Partner needs a behavioral change to get more

comfortable with higher span of ‘Indirect Supervision’

Managed Service Client needs to be prepared for the paradigm shifts that will be

required on various fronts

Managed Service Quick Pick for Managed Services Model

Understand and define the

clients’ challenges.

Create solution using our

strength, experience, tools and

frameworks.

Make your client successful. rest

will follow.

Managed Service A Typical Managed Services Model – Key Features & Benefits

Managed Service Concluding Thoughts: Managed Services offers benefits, but calls for

some key changes by both Client and the GDP

Managed Service Critical Success factors

Thanking You

References –

Picture Credits – freepix.com

AJAY RATHI

linkedin.com/in/ajay-rathi/ twitter.com/rathiajay1