IT Foundation Management - IT Services
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IT Foundation Management for IT Services Your business is built on IT Meeting the Real-Time Challenges of Managing IT Services Effectively
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The ability to monitor the very source of IT Service disruptions, in real-time, without the need to install software on the machines that applications run on or by modifying the applications themselves offers an entirely new opportunity to effectively manage IT Services. ConsoleWorks can monitor and act on the information sources that tell transaction state, application health, and hardware health. It provides an integrated environment to identify threats, find their root cause, and fix them right the first time - often before any impact is seen by customers or the business.
Transcript of IT Foundation Management - IT Services
IT Foundation Managementfor IT Services
Your business is built on IT
Meeting the Real-Time Challenges of Managing IT Services Effectively
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IT Foundation Management
Security Foundation
Closing the Foundation Gap• Role-based access and control• Record the 5 Ws• Complete forensic history
Compliance FoundationMeeting Intent & Interpretation• Control subsystems changes• Detect compliance events• Build auditable history
IT Operations Foundation
Doing More with LessUniversal, integrated
environment•Optimized automated process •
Secure remote management•
IT Services FoundationDelivering on CommitmentsSense and Respond in real-
time• Correlate across the
architecture• Proactively manage and
protect•
IT Foundation Management
TDi Technologies Your business is built on IT
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What is the IT Foundation?
Servers… Network Gear… SANS… Operating Systems…
Networks…Databases… Appliances…Virtual Machines…
Blades…
Environment…
The IT Foundation includes all of your:
And is supported by:
I’m Joe…Solaris Systems Administrator
Steve,I’m a SANS Administrator
Cheryl,Oracle DBA…
Hi. Raphael.Network Administration
Hi I’m Tania,Linux Systems Administrator
Dave,Independent Consultant
Chris here…Tools Manager
Michael…VM Administrator
TDi Technologies Your business is built on IT
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IT Foundation Management
I’m Joe…Solaris Systems Administrator
Steve,I’m a SANS Administrator
Cheryl,Oracle DBA…
Hi. Raphael.Network Administration
Hi I’m Tania,Linux Systems Administrator
Dave,Independent Consultant
Chris here…Tools Manager
DELIVERS:
Real-time Control Non-invasive Solution Service Orchestration Continuous Improvement Platform
DRIVING:
Real-Time Service Management Advanced Threat Detection Unified Management Continuous Improvement Transparency Reliability Quality
YIELDING:
Fewer Service Disruptions Fewer Service Degradations Reduced Support Cost Increased Satisfaction Ongoing Improvement Opportunity Cost Recovery Improved Business Success
Michael…VM Administrator
TDi Technologies Your business is built on IT
Privileged Actors
Privileged Interfaces
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Foundation Service Management
TDi Technologies Your business is built on IT
Scan for Events• Patterns• Wildcards• Scenarios• Expressions
Assign Priority Event/Issue Definition
(human-readable description)
Take Action• Automation• Alert• Email• Text• Instructions
Foundation Service Management:
1) Applications write data to logs2) Updates are Captured in Real-Time3) Information is scanned for Events4) Events are Assigned Proper Priority5) Events have Clear Explanations6) Actions are Automatically Executed
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Understanding the IT Services Foundation
Application
Application
Application
Application
GENERAL MESSAGES
Messages are Output from:
Message Types Description
•Packaged Applications•Components/Libraries•Operating Systems•Hardware
Vendor Defined
Generic: (critical, error, warning, information)
•Custom applicationsUser Defined
Generic: (critical, error, warning, information)
Service Starts
ServiceCompletes
SERVICE-RELATED MESSAGES
Messages are Output from:
Message Type Description
•Custom Applications•User Customizations•Packaged Applications
ContextMeaningful dialog: “Credit Limit Exceeded for Customer XYZ”
•Custom Applications•User Customizations•Packaged Applications•Components/Libraries
Activity/Tracking
Status: Received, Start, Stop, Suspend, Resume, Transfer, Complete, etc.
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Managing the IT Services Foundation
Application
Application
Application
Application
Service Starts
ServiceCompletes
This information is collected in real-time
Business logic is applied: Events, SLA Threats
Response/ Remediation actions are triggered
Business logic is updated as needed
(continuous improvement)
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Use Case – Airline Service
Flight BookingSystem
ReservationSystem
TrackingSystem
Airport Management System
Service Starts
ServiceCompletes
This information is collected in real-time
Business logic is applied: Events, SLA Threats
Remediation actions are triggered
Business logic is updated as needed
(continuous improvement)
End-to-End Management:
1. Transactions (activity)
a. Bottlenecks
b. Transaction Issues
c. Service Issues
2. Applications (error messages)
a. Application Issues
3. Hardware (error messages)
a. Hardware Issues
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Use Case – Airline Service: New Value
Flight BookingSystem
ReservationSystem
TrackingSystem
Airport Management System
Service Starts
ServiceCompletes
This information is collected in real-time
Business logic is applied: Send Text
Remediation actions are triggered
Business logic is updated as needed
(continuous improvement)New Customer Service:
1) Transactions (activity)
a. Text Customer Gate Info
b. Text Gate-to-Gate Travel
Time and Next Flight Time
c. Text Arrival to Customer-
selected Recipient
d. Text Upgrade Option
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Use Case – Electronic Funds Transfer (EFT)
Sending Bank WireTransfer Service
Federal ReserveTransfer Service
CurrencyExchange Service
Receiving Bank Transfer/Posting Service
Service Starts
ServiceCompletes
This information is collected in real-time
Business logic is applied: SLA Threats
Remediation actions are triggered
Business logic is updated as needed
(continuous improvement)
SLA Management:
1) Transactions (activity) &
Applications (error messages)
a. Work Bottlenecks
b. Monitor, Predict, Alert on
end-to-end processing time
c. Identify Issues (work
stoppage) in Real-Time
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Key Differentiators
IT Foundation Management Empowers Service Success:
All message sources monitored in real-time
Messages captured as they are output
All messages digitally time-stamped for correlation
Non-invasive (no agent software to install)
Virtually no performance impact
Spans B2B Service Chains
Comprehensive pattern recognition
Powerful Script Engine for complex scenarios
Supports internal and external automation
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IT Services Benefits
Fast Issue Resolution
Root Cause Identification
Directly Supports Issue Resolution
Supports End-to-End Management (activity, business applications, hardware)
Transparency
Identifies and Alerts on all Threats, Issues and Events
Single-pane-of-glass, even for B2B Services
End-to-End Lifecycle Visibility
Business Benefits
Eliminates Many Service Disruptions
Dramatically Improves Performance Against SLAs
Opens Doors to New Value-Added Customer Services
Proactive Service Management
Real-time identification of Service Threats
Easily Supports Continuous Improvement
Customizable for specific Use Cases
TDi Technologies Your business is built on IT
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How to Engage TDi Technologies
TDi Technologies Your business is built on IT
Web: www.tditechnologies.com/contact
Email: [email protected]
Phone: 1-800-695-1258
