ISupport The future electronic case management and communication system in support of the 2007...

11
iSupport The future electronic case management and communication system in support of the 2007 Convention and 2009 Regulation on the recovery of maintenance obligations Philippe Lortie First Secretary Hannah Roots Managing Director, B.C. Enforcement Program Hong Kong, Hong Kong SAR, People’s Republic of China, 9-11 November 2015

Transcript of ISupport The future electronic case management and communication system in support of the 2007...

Page 1: ISupport The future electronic case management and communication system in support of the 2007 Convention and 2009 Regulation on the recovery of maintenance.

iSupport The future electronic case management

and communication system in support of the 2007 Convention and 2009 Regulationon the recovery of maintenance obligations

Philippe LortieFirst SecretaryHannah Roots

Managing Director, B.C. Enforcement Program

Hong Kong, Hong Kong SAR, People’s Republic of China, 9-11 November 2015

Page 2: ISupport The future electronic case management and communication system in support of the 2007 Convention and 2009 Regulation on the recovery of maintenance.

ACTION GRANT BACKGOUND

Slide 2

◦ 2007 Convention and 2009 Regulation invite IT solutions

◦ Development of an iSupport concept (2006)

◦ iSupport Business Plan (Prel. Doc. No 5 of 2009)

◦ C&Rs of HCCH Council inviting supplementary funding to support IT project

◦ EU Action Grant – Application (April 2013)

◦ EU Action Grant – Granted (December 2013)

◦ EU Action Grant – Concluded (July 2014)

Page 3: ISupport The future electronic case management and communication system in support of the 2007 Convention and 2009 Regulation on the recovery of maintenance.

EU ACTION GRANT PARTNERS

Slide 3

◦ Austria (€ 10.400)◦ Finland (€ 10.000)◦ France (€ 15.000)◦ Germany (€ 15.000)◦ Latvia (€ 6.000)◦ Netherlands (€ 25.000)◦ Norway (€ 40.000)◦ Romania (€ 6.000)◦ Switzerland (€ 30.000)◦ UK (2007 cont.) (€ 15.000)◦ CCBE (€ 6.000)◦ ITTIG (€ 9.900)◦ UIHJ (€ 1.000)◦ EU (€ 717.572 – Co-financing)

Page 4: ISupport The future electronic case management and communication system in support of the 2007 Convention and 2009 Regulation on the recovery of maintenance.

ORGANISATION OF THE WORK

Slide 4

◦ Starting date => 1 September 2014 (2 years)(2009 Regulation + 2007 Convention)

◦ iSupport Team- iSupport Project Director (technical requirements, programming)

- Legal Consultant (fact-finding, functional requirements)

- iSupport Project Officer

(organisation of Working Groups, financial and tender issues)

◦ Advisory Board (to which all Working Groups report)◦ WG 1 => Functional Requirements◦ WG 2 => Technical Requirements◦ WG 3 => Secure Communications (e-CODEX)◦ WG 4 => Data Protection◦ WG 5 => Governance, Maintenance and Tender

Page 5: ISupport The future electronic case management and communication system in support of the 2007 Convention and 2009 Regulation on the recovery of maintenance.

ORGANISATION OF THE WORK

Slide 5

Work carried from 1 September 2014 until 1 May 2015:-Autumn 2014 - 9 Fact-finding missions: Canada (British-Colombia), Finland, France, Germany, Netherlands, Norway, Switzerland, United Kingdom (England & Wales), United States of America (New Jersey)-October 2014 Questionnaire (Functional, Technical and Organisational requirements)-Meeting of Advisory Board (4-5 December 2014)-Functional Requirements WG (11 meetings)-Technical Requirements WG (2 meetings)-Secure Comm. E-CODEX WG (2 Meetings)-Data Protection WG (2 Meetings)-Governance, Maintenance & Tender WG (5 meetings)-Meeting of Advisory Board (28-29 April 2015)

Page 6: ISupport The future electronic case management and communication system in support of the 2007 Convention and 2009 Regulation on the recovery of maintenance.

ORGANISATION OF THE WORKFunctional Requirements WG

Slide 6

Participants

Brazil

Canada

Czech Republic

Estonia

Finland

France

Germany

Latvia

Netherlands

Norway

Portugal

United States of America

NCSEA

Issues discussed (e.g.)

- Scope of application

- Definition of case & Status

- Case number allocation

- External access

- Customisability

- Logging of changes and views

- Electronic file requirements

- User roles & File allocation

- Notes to file

- Completing the forms

- Database content & statistics

- Workflow & case management

- Transfer of funds

Page 7: ISupport The future electronic case management and communication system in support of the 2007 Convention and 2009 Regulation on the recovery of maintenance.

ORGANISATION OF THE WORKTechnical Requirements + eCODEX WG

Slide 7

Participants

Brazil

Estonia

France

Latvia

Norway

Switzerland

United States of America

eCODEX

ITTIG

NCSEA

Issues discussed (e.g.)

- Application in the Cloud

- Database in the Cloud

- User interfaces (browsers)

- Database scheme or turn-key

- Operating systems

- Authorisations

- Integration / interoperability

- Access to external websites

- Logging and changes views

- Document types (PDF, Word)

- Use of applications (java)

- Open source

- eCODEX

Page 8: ISupport The future electronic case management and communication system in support of the 2007 Convention and 2009 Regulation on the recovery of maintenance.

ORGANISATION OF THE WORKData Protection WG

Slide 8

Participants

Brazil

Canada

Estonia

France

Latvia

Switzerland

United States of America

CCBE

NCSEA

Issues discussed (e.g.)

- The Cloud

- Secure comm. eCODEX

- Access rights & User profiles

- External access

- Integration with existing systems

- Logging of changes and views

- Web-browsers

- Access to external websites

- Database encryption

- EU data protection Regulation

- Data protection officers

- Privacy impact assessment

Page 9: ISupport The future electronic case management and communication system in support of the 2007 Convention and 2009 Regulation on the recovery of maintenance.

ORGANISATION OF THE WORKGovernance, Maintenance, Tender WG

Slide 9

Participants

Brazil

France

Malta

Netherlands

Switzerland

United States of America

NCSEA

Issues discussed (e.g.)- Combined tender for

development and support- Governance and business

models (HCCH Council) including:

- Ownership

- Governing Body

- Service provider role

- Implementation costs

- Future funding

- Support services- Tender and contractual

matters- Evaluation of tender scheme- Deployment plan- Transition plan

Page 10: ISupport The future electronic case management and communication system in support of the 2007 Convention and 2009 Regulation on the recovery of maintenance.

ORGANISATION OF THE WORK

Slide 10

Steps since 1st May 2015:-Publication of the tender – 1 May 2015-Tender offers – 1st June 2015-Seeking additional funding - 8 June and 20 October 2015 -Tender Selection Advisory Board meeting – 8 June 2015-Signature of contracts 17 July 2015-Programming – July until December 2015-Second EU Action Grant – 6 January 2016-Pilot States – January – March 2016-Deployment starting mid-May 2016-Maintenance service provider – Summer 2016

Page 11: ISupport The future electronic case management and communication system in support of the 2007 Convention and 2009 Regulation on the recovery of maintenance.

Philippe Lortie

www.hcch.net

[email protected]