iSupport application flow · Questions or Issues •Francis Powell...

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iSupport

Transcript of iSupport application flow · Questions or Issues •Francis Powell...

Page 1: iSupport application flow · Questions or Issues •Francis Powell •Francis.Powell@ProtechSolutions.com •501-687-2327 •Melanie McKinney •MMckinney@Protechsolutions.com

iSupport

Page 2: iSupport application flow · Questions or Issues •Francis Powell •Francis.Powell@ProtechSolutions.com •501-687-2327 •Melanie McKinney •MMckinney@Protechsolutions.com

Jira

http://209.12.95.53/secure/Dashboard.jspa

Page 3: iSupport application flow · Questions or Issues •Francis Powell •Francis.Powell@ProtechSolutions.com •501-687-2327 •Melanie McKinney •MMckinney@Protechsolutions.com

Logging into Jira

Username = Enter UsernamePassword = Enter Password

Remember my login on this computer

Page 4: iSupport application flow · Questions or Issues •Francis Powell •Francis.Powell@ProtechSolutions.com •501-687-2327 •Melanie McKinney •MMckinney@Protechsolutions.com

Dashboard

• The Dashboard is visibleimmediately after successfullogin

Page 5: iSupport application flow · Questions or Issues •Francis Powell •Francis.Powell@ProtechSolutions.com •501-687-2327 •Melanie McKinney •MMckinney@Protechsolutions.com

Select your project

• Check and select the projectyou are working on (ifapplicable)

Page 6: iSupport application flow · Questions or Issues •Francis Powell •Francis.Powell@ProtechSolutions.com •501-687-2327 •Melanie McKinney •MMckinney@Protechsolutions.com

Create Issue

• Click on Create or “c” to openthe “Create Issue” window

• Choose ‘Bug’ for issue type.• Unless there is a specific

situation, you can choose‘medium’ for priority.

Page 7: iSupport application flow · Questions or Issues •Francis Powell •Francis.Powell@ProtechSolutions.com •501-687-2327 •Melanie McKinney •MMckinney@Protechsolutions.com

Search

• Click on “Issues” to searchfor any open issues

• Choose Task, then Bug, toshow test-issues only.

• Or choose Task, again task toshow the requirements only.

Page 8: iSupport application flow · Questions or Issues •Francis Powell •Francis.Powell@ProtechSolutions.com •501-687-2327 •Melanie McKinney •MMckinney@Protechsolutions.com

Issue Display

• Once you have successfullycompleted the search for anissue, the item will bedisplayed

Page 9: iSupport application flow · Questions or Issues •Francis Powell •Francis.Powell@ProtechSolutions.com •501-687-2327 •Melanie McKinney •MMckinney@Protechsolutions.com

Viewing Details of the issue

• Click on the issue name (inthis example, IS 508) to seethe details

Page 10: iSupport application flow · Questions or Issues •Francis Powell •Francis.Powell@ProtechSolutions.com •501-687-2327 •Melanie McKinney •MMckinney@Protechsolutions.com

Adding Comments and Screenshots

• Comments can be added asnecessary by clicking the“Comments” button

• Screenshots can also beadded by using the“Comment” button

Page 11: iSupport application flow · Questions or Issues •Francis Powell •Francis.Powell@ProtechSolutions.com •501-687-2327 •Melanie McKinney •MMckinney@Protechsolutions.com

Search Options

Select Basic on the menu

Page 12: iSupport application flow · Questions or Issues •Francis Powell •Francis.Powell@ProtechSolutions.com •501-687-2327 •Melanie McKinney •MMckinney@Protechsolutions.com

The menu with search options will be displayed

Page 13: iSupport application flow · Questions or Issues •Francis Powell •Francis.Powell@ProtechSolutions.com •501-687-2327 •Melanie McKinney •MMckinney@Protechsolutions.com

Additional search options can be added by selecting the ‘More’ option and clicking on the additional items you would like to see

Page 14: iSupport application flow · Questions or Issues •Francis Powell •Francis.Powell@ProtechSolutions.com •501-687-2327 •Melanie McKinney •MMckinney@Protechsolutions.com

Online Jira Help and Overview

https://confluence.atlassian.com/display/JIRA/JIRA+101

Page 15: iSupport application flow · Questions or Issues •Francis Powell •Francis.Powell@ProtechSolutions.com •501-687-2327 •Melanie McKinney •MMckinney@Protechsolutions.com

Select the search values in the resolution drop-down

Page 16: iSupport application flow · Questions or Issues •Francis Powell •Francis.Powell@ProtechSolutions.com •501-687-2327 •Melanie McKinney •MMckinney@Protechsolutions.com

Questions or Issues

• Francis Powell• [email protected]• 501-687-2327

• Melanie McKinney• [email protected]• 501-687-2314

• Jeevan Shetty• [email protected]• 501-687-2315