User Manual for MM Isupport Ver 2 - Parking Violations Manual for MM Isupport... · Select service...

USER MANUAL Parking Violations

Muscat Municipality - iSupport

Creation Date : 28-Aug-2010

Last Update Date: 28-Aug-2010

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Table of Contents 1 Login to System: ......................................................................................5

2 User Registration:.....................................................................................7

3 Creating Relations ....................................................................................8

4 Pages Features:........................................................................................9

5 External Enquiry:....................................................................................12

6 Internal Enquiries: ..................................................................................18

7 Create Service Requests:.........................................................................20

7.1 ParkingViolation ................................................................................................ 21

7.1.1 PV: Payment ............................................................................................... 24

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Terminology Used: LOV: This system provides LOV (List of Values) to minimize erroneous data entry and

facilitate rapid entry of values. Navigate to a form field and use keyboard shortcut Ctrl+L

to display the LOV for that field. When you click on a LOV field, it will show three dots at

right corner.

Service Request: The Service Request is the Service Customer is asking for. One

application / transaction will be processed through one Service Request. The Service

Request will be processed through multiple departments until the Compliant / Query is

settled.

Note: A Note is an item that is used to enter free text on the Applications. Notes are

typically use to capture descriptive information and can be shared or kept private.

SR Number: It is the Service Request Number generated automatically by the system

as master reference number for the user request and to follow-up with Muscat

municipality services by service request number inquiry.

Customers Type: There are many time of Muscat Municipality customers how can

register by isupport site as below

• not Organization– Company Not–with civil ID : )Person(Individual user

• he is registering : )organization/on behave of company(:Business user

him self as one of the users for the registered company (exists in Muscat

Municipality records) and he will be able to inquiry and create Service

requests for this organization after getting approval.

The type of Organizations are:

AG (Agreement)

CV (Person)

CR(Commercial)

EM(Embassy)

FC(Foreign Company)

GV(Government)

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HT(Heritage)

PR(Profession)

• he is registering him ): organization/on behave of company: (Primary User

self as one of the primary users for the registered company (exists in Muscat

Municipality records) and he will be able to inquiry and create Service

requests for this organization, also he can approve the pending requests for

new registration users in his company rather than MM after approval

Note: In case of Confusing or could not get the right

organization Id please contact Muscat municipality.

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1 Login to System:

1. ISupport system can be accessed using the URL provided below (IE 7 or higher

recommended). You can change the language by clicking on Arabic or English link.

http://isupport.mm.gov.om

Fig: iSupport Login Page (English)

Fig: iSupport Login Page (Arabic)

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2. To access the system you need to enter the user name and password then press Go

button:

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2 User Registration:

A. For Individual User Registration:

You have to enter the detail then enter the user login name & Password as shown:

You will get the Confirmation Page as shown below:

Fig: User Registration Confirmation Page

For all Previous Registration Types, you have to wait for Admin confirmation to be

able to access & login into the system.

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3 Creating Relations

Once the user is registered and logged in, the user can be related to a company. The same

can be achieved by clicking the link ‘Create Relations - Companies’ under ‘Relations’ menu of the home page as shown below:

Fig: Relations Menu (Home Page)

On clicking the ‘Create Relations – Companies’ link, the following page will be shown:

Fig: Create Relations – Company

Company Number and Relation Privilege needs to be entered before clicking on the ‘Next’

Button. On entering the company number, the company name is automatically displayed. On

clicking Next, user shall be displayed all the licenses related to the company

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4 Pages Features:

1. You will see the main page, which display the Service Requests Created for the customer, The External Enquiries, The Internal Enquiries, Create Service Requests,

Payment Process and Account detail.

A. After Login Screen, You can see the general queries which is accessible without login

(will be explained later).

B. Main Page, Service Request tab

You can see the Service Request Type, service request Status, and other detail by

clicking on the service request number hyper link.

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C. Account Tab

IT display the invoices issued for the same customer related to the service requests

issued.

The user can pay online using Ipayment system by clicking on the invoice number

link to process with ipayment (the payment process explained in ipayment document).

D. Service Request Detail

By clicking on the Service Request number (SR number), it will display the Service

Request Detail including the status, SR type and subjects

It will also display the Invoice Number incase of status is Pending Payment.

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By Clicking on invoice number, You can see the Invoice Detail and to processed with

Payment Process (using ipayment).

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5 External Enquiry:

A. Outside External Enquiry

Clicking on Parking Violations Payments link will take user directly to the “Parking

Violation” page without the need of logging in. A new page is displayed where user

can make the violation payment. Screen appears as below:

Fig: Parking Permission and Violation

User should enter Vehicle Category, Plate Code and Plate Number; or Violation Number

and then click on Search Button. User cannot search violations by selecting all four

fields.

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If no records are fetched for the searched criteria, a message is displayed as shown below:

Fig: No Record Found Message

At any point of time, user can reset the page by clicking on the “Reset” button. On

resetting, the searched information displayed i.e. vehicle details and violation details will

be removed from the screen.

Search for violations

Reset the search done so far

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If records exist for the searched criteria, both vehicle details and violation details shall be

presented separately as shown below:

Fig: Vehicle and Violation Details

Vehicle Details displays the following information:

• Sr. No.: Serial Number which helps to quickly identify as to how many

vehicle records are being displayed. • Plate No.: Displays the vehicle number which user has entered in the search criteria

and for which violation record is found.

• Plate Type: Displays the vehicle category which user has selected in the search

criteria and for which violation record is found.

• Plate Code: Displays the vehicle code which user has selected in the search criteria

and for which violation record is found. • Vehicle Model

• Vehicle Sub Model

• Total Number of Violations: This will initially display zero. But changes when user

selects/unselects violation from the Violation Details table. For example: if user has

selected one violation for a vehicle, this column will display “1”. Helps to easily identify the total number of violations payable against a particular vehicle.

• Total Violations Amount: This will initially display zero. But changes when user

selects/unselects violation from the Violation Details table. Helps to easily identify the total violation amount payable against a particular vehicle.

Check here to select a

violation for making

payment

Click here to pay for the

selected violation

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Violation Details displays the following information:


violation records are being displayed. • Violation No.: Displays a unique violation number against the violation made.

• Plate Type: Displays the vehicle category of the vehicle subject to violation.

• Plate No.: Displays the vehicle number of the vehicle subject to violation.

• Plate Code: Displays the vehicle code of the vehicle subject to violation.

• Vehicle Model:

• Vehicle Sub Model:

• Violation Type: Displays the type of violation.

• Area: Displays the area where the violation has happened.

• Date: Displays the date when the violation has happened.

• Time: Displays the time when the violation has happened.

• Violation Status: Displays the current status of the violation. It will display only those

violations which are of “Open” status.

On clicking the “Pay” button, user will be displayed a pop-up payment page as shown

below:

Fig: Payment Screen

Once the payment is complete, user is redirected to the “Parking Permissions &

Violations” page again. User will be able to see the violations status (open, closed,

pending payment) through the “Parking Permissions & Violations” link from the login

page.

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B. Inside External Enquiry

It’s same the outside external queries but its available also after login.

1- Search for Application Status

On clicking the Search for Application Status link under General Queries

menu, the following page is displayed where user has to enter the service

number:

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After entering the service request the user should click on “Next” button, it

will display the Application detail & status:

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6 Internal Enquiries:

It display the internal enquiries related to the customer or organization id only.

The inquiries Displays:

A. Parking Permissions & Violations (Menu)

Parking Permissions & Violations

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Parking Violation Payment

When clicking this link, a new page is displayed where Customer Type has to

be selected. Screen appears as below:

After selecting the customer type, click on “Next” button. A new page

is displayed where user can make the violation payment. Screen appears as

below:

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7 Create Service Requests:

There are many services available on Web base for customer use, some of them full cycle use at one time by the customer only.

But the most Service Requests are asking for user interaction after creation of the

service request done by the customer.

The Full cycle requests like Renew Parking permission, where the customer can enter the car/renew detail then processed for payment without waiting the Muscat

municipality user.

The other request which needs municipality users checks and enters some additional

details to proceed with it, all according to the Service Request case.

You will need to select the type of service request under Service Request

Details menu.

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7.1 ParkingViolation

For instance on selecting Individual Request, the user will be shown the following page:

Fig: Individual Service Request Page

All Requests tab, displays list of service requests that has been generated by the user.

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For creating service request click on Create Requests tab.

Fig: Create Individual Service Request

Select service type as “Parking Violations & Payments” to search and pay for parking violations.

In case, user has clicked on “Companies Request” link under the Service Requests menu

appearing in the Home Page, the user will be shown the following page:

On selecting the organization name and account number, the system will display the

account name.

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Then as per the requirement, select one of the service types from the Create Requests tab.

Select Parking Permissions & Violations from the list.

On selecting “Parking Permissions & Violations” the following sub services will appear:

PV: Payment (Parking Violation Payment)

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7.1.1 PV: Payment

Allows the logged in user with the following functionality:

• Search for Parking Violation based on the following search criteria: o Violation Number, OR

o Vehicle Category, Plate Code and Plate Number.

Fig: Parking Permission and Violation

User should enter Vehicle Category, Plate Code and Plate Number; or Violation Number

and then click on Search Button. User cannot search violations by selecting all four

fields. If no records are fetched for the searched criteria, a message is displayed as shown

below:

Fig: No Record Found Message

At any point of time, user can reset the page by clicking on the “Reset” button. On

resetting, the searched information displayed i.e. vehicle details and violation details will

be removed from the screen.

Search for violations

Reset the search done so far

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If records exist for the searched criteria, both vehicle details and violation details shall be

presented separately as shown below:

Fig: Vehicle and Violation Details

Vehicle Details displays the following information:


vehicle records are being displayed. • Plate No.: Displays the vehicle number which user has entered in the search criteria


• Plate Type: Displays the vehicle category which user has selected in the search

criteria and for which violation record is found.

• Plate Code: Displays the vehicle code which user has selected in the search criteria


• Vehicle Model

• Vehicle Sub Model

• Total Number of Violations: This will initially display zero. But changes when user

selects/unselects violation from the Violation Details table. For example: if user has

selected one violation for a vehicle, this column will display “1”. Helps to easily identify the total number of violations payable against a particular vehicle.

• Total Violations Amount: This will initially display zero. But changes when user

selects/unselects violation from the Violation Details table. Helps to easily identify the total violation amount payable against a particular vehicle.

Check here to select a

violation for making

payment

Click here to pay for the

selected violation

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Violation Details displays the following information:


violation records are being displayed. • Violation No.: Displays a unique violation number against the violation made.

• Plate Type: Displays the vehicle category of the vehicle subject to violation.

• Plate No.: Displays the vehicle number of the vehicle subject to violation.

• Plate Code: Displays the vehicle code of the vehicle subject to violation.

• Vehicle Model:

• Vehicle Sub Model:

• Violation Type: Displays the type of violation.

• Area: Displays the area where the violation has happened.

• Date: Displays the date when the violation has happened.

• Time: Displays the time when the violation has happened.

• Violation Status: Displays the current status of the violation. It will display only those

violations which are of “Open” status.

On clicking the “Pay” button, user will be displayed a pop-up payment page as shown

below:

Fig: Payment Screen

Once the payment is complete, user is redirected to the “Parking Permissions &

Violations” page again. User will be able to see the violations status (open, closed,

pending payment) through the “Parking Permissions & Violations” link from the login

page. User can also see the status of the service request from the home page either from

Individual Service Request table or Company Service Request table.

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