Introduction to Pabx

8/4/2019 Introduction to Pabx

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1. INTRODUCTION ............

6. ..................................... .................................................. ................... 5

1.1. IMPORTANT TERMS USED IN THE MANUAL ............................................. ........................... 5

1.2. The PBX KNOW ............................................... .................................................. ...... 6

1.3. KNOWING THE CLIENT SOFTWARE PBX ............................................. ............................... 8

2. INSTALLATION ................................................. .................................................. .................. 9

2.1. INSTRUCTIONS TO ESTABLISH THE WALL PBX ........................................... ............................. 9

2.2. INSTRUCTIONS FOR INSTALLATION OF PABX ............................................ ..............................

10

2.2.1. Connecting Lines ............................................... ................................................. 13

2.2.2. Audio Connectors ............................................... ................................................ 15

2.2.3. Connection to the Server .............................................. ........................................... 15

2.2.4. Connecting the Power ............................................... .................................................. .. 16

2.2.5. Connecting Branches ............................................... ................................................. 17

2.3. INSTRUCTIONS FOR INSTALLING THE SOFTWARE PBX ........................................... ...............

18

2.3.1. Installation of the PBX server software ............................................ ................... 18

2.3.2. Installing the software PBX Client ............................................. .......................... 232.3.3. Using the Client for the first time ............................................ ............................... 28

2.3.4. Updates PBX ............................................... .............................................. 31

3. SCHEDULE ................................................. .................................................. ............. 31

3.1. ENTERING THE PROGRAM MODE ............................................. ....................................... 31

3.1.1. Entering the programming mode via an extension ........................................ 31

3.1.2. Entering the programming mode via software ......................................... 32

3.2. PASSWORD ............................................... .................................................. ............. 33

3.2.1. Change Password Access through an extension ......................................... ..... 33

3.2.2. Change Password Access through software .......................................... ....... 34

3.2.3. Access Password Configuration Factory ........................................... .............. 35

3.3. PRESENCE OF LINES ............................................... .................................................. ........ 353.3.1. Configure the presence of lines through an extension ......................................... . 35

3.3.2. Configure the presence of lines through software .......................................... .. 36

3.3.3. Factory set for the presence of lines .......................................... .... 36

3.4. Presence of extensions ............................................... .................................................. ........

36

3.4.1. Configure the presence of extensions through an extension ......................................... 36

3.4.2. Configure the presence of extensions through software .......................................... 37

3.4.3. Factory set for the presence of extensions .......................................... ... 38

3.5. DIAL TYPE ............................................... .................................................. ............. 38

3.5.1. Set the dial type through an extension ......................................... ....... 38

3.5.2. Set the dial type via software .......................................... ....... 39

3.5.3. Factory setting for the dial type .......................................... ......... 39

3.6. INCOMING CALL ANSWERING .............................................. ................................... 39

3.6.1. Mode of customer service .............................................. ................................ 39

3.6.2. Residential Mode ................................................ .................................................. .... 40

3.6.3. Selecting the way to commercial or residential care .............................. 40

3.6.3.1. Select the mode of service via an extension ................................... 40

3.6.3.2. Select the service mode via software ..................................... 41

3.6.3.3. Factory settings for service mode of incoming calls .... 41


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3.6.4. Defining business answering mode ............................................. ................... 41

3.6.4.1. Defining attendants on commercial way through an extension ........................ 41

3.6.4.1.1. Setting the first responder .............................................. ...................... 41

3.6.4.1.2. Defining the second attendant .............................................. ........................ 42

3.6.4.2. Defining attendants on commercial way through the software ............................ 42

3.6.4.3. Factory settings in relation to answering the commercial way ............ 42

3.6.5. Defining answering mode residential ............................................. ..................... 43

3.6.5.1. Defining answering mode through a residential extension ......................... 43

3.6.5.2. Defining residential answering mode via software .......................... 44

3.6.5.3. Factory settings in relation to answering the way home ......... 44

3.6.6. Defining the number of rings before switching branches attendants ....................... 45

3.6.5.3. Defining the number of rings through an extension ......................................... .... 45

3.6.5.4. Defining the number of rings through software .......................................... ..... 45

1

3.6.6.3. Factory set for the number of rings before switching branches

attendants ................................................. .................................................. ................ 45

3.7. ROUTES OF ROUTING CALLS ............................................. .......................... 45

3.7.1. Defining Routes for each line ............................................ ...................... 473.7.1.1. Defining Routes through an extension ........................................... .......... 47

3.7.1.2. Defining Routes through software ............................................ .......... 48

3.7.1.3. Factory set for routes ............................................ ............. 48

3.8. CATEGORIZATION extension ............................................... ............................................. 48

3.8.1. Defining the Category of an Extension ............................................ ...................... 49

3.8.1.1. Defining the category through an extension ........................................... ..... 49

3.8.1.2. Defining the Category through software ............................................ ...... 50

3.8.1.3. Factory Settings for Class of Extensions ............................... 50

3.9. MAKING CALLS OUT ............................................. ................................... 50

3.9.1. Decision Process ............................................... ............................................. 50

3.9.2. Setting up tables and route prefix ........................................... .............. 523.9.2.1. Setting the table prefix and route through an extension .................. 52

3.9.2.1.1. Restore the table prefix and route the original factory .................. 52

3.9.2.1.2. Remove all tables and route prefix existing ........................ 52

3.9.2.1.3. Insert a table prefix and route ........................................... .......... 53

3.9.2.1.4. Remove a table prefix and route ........................................... ...... 53

3.9.2.2. Setting the table prefix and route through the software ................... 53

3.9.2.2.1. Insert a new table prefix and route .......................................... ... 53

3.9.2.2.2. Modify a table prefix and existing route ................................. 54

3.9.2.2.3. Remove a table prefix and existing route ................................... 54

3.9.2.3. Factory setting tables and route prefix .................................... 55

3.9.3. Setting the table prefix and category ........................................... ........ 55

3.9.3.1. Setting the table prefix and category through an extension .......... 55

3.9.3.1.1. Restore the table prefix and category original factory ........... 55

3.9.3.1.2. Remove all tables prefix and existing category ................. 55

3.9.3.1.3. Insert a table prefix and category ........................................... .. 55

3.9.3.1.4. Remove a table prefix and category ......................................... 56

3.9.3.2. Setting the table prefix and category through software ........... 56

3.9.3.3. Factory settings for the tables prefix and category .................. 56

3.9.4. TABLES AND TYPE OF CALL PREFIX ........................................... ........................... 57


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3.9.4.1. Setting up tables and type Prefix ........................................... .............. 57

3.9.4.1.1. Setting the table prefix and type through an extension ................ 57

3.9.4.1.1.1. Restore the table prefix and the original factory type ................. 57

3.9.4.1.1.2. Remove tables and existing standard prefix ................................ 57

3.9.4.1.1.3. Insert a new table prefix and type .......................................... . 57

3.9.4.1.1.4. Remove a given table prefix and type ......................... 57

3.9.4.1.2. Setting the table prefix and type in the software ................ 58

3.9.4.1.3. Factory set prefix for the tables and type ........................ 58

3.10. PASSWORD BRANCH ............................................... .................................................. .........

58

3.10.1. Changing passwords for extension ............................................. .......................... 58

3.10.1.1. Modify the password of an extension through the Extension .................................... 58

3.10.1.2. Modify the password of an extension through software .................................. 59

3.10.1.3. Factory set of extensions to the passwords ................................... 59

3.11. TIME FLASH of extensions ............................................. ............................................. 59

3.11.1. Programming the flash time ............................................. ............................... 60

3.11.1.1. Programming the flash time through an extension ................................... 60

3.11.1.2. Programming the flash time through software .................................... 603.11.1.3. Factory setting for the flash time .......................................... . 60

4. USE OF PBX ............................................... .................................................. ................... 61

4.1. PERFORMANCE OF INTERNAL CALLS .............................................. ..................................... 61

4.2. MAKING CALLS OUT ............................................. ...................................... 61

4.2.1. Calling common output .............................................. ..................................... 61

4.2.2. Outbound call routing for Route ........................................... ...... 61

4.2.3. Outgoing calls by the PBX software ........................................... ............... 61

4.2.4. Calls to Skype contacts ............................................. ........................... 62

4.2.4.1. Skype to make calls through an extension ........................................... .. 62

2

4.2.4.2. Skype to make calls via the PBX Client ....................................... 624.3. PLACING A CALL ON HOLD ............................................. .................................... 63

4.4. CALL TRANSFER ............................................... ............................................. 63

4.4.1. Direct transfer of calls .............................................. ........................... 63

4.4.2. Call transfer with consultation with the extension .................................. 63

4.5. LOCK ................................................. .................................................. ...................... 64

4.6. SCHEDULE OF DIVERSION ............................................... .................................................. . 65

4.7. DO NOT DISTURB ................................................ .................................................. ............ 65

4.8. RECALL ................................................. .................................................. ............... 66

4.9. URGENT CALL ................................................ .................................................. .... 66

4.10. PARKING LINES ............................................... ......................................... 66

4.11. CAPTURE OF GENERAL CALLS .............................................. ....................................... 67

5. VOIP CALLS ................................................ .................................................. ....... 67

5.1. VOIP CALLS USING SKYPE ............................................. ................................. 68

5.1.1. Skype extension attendant .............................................. ................................... 68

5.1.1.1. Set the answering of Skype extension through an extension ........................... 68

5.1.1.2. Set the answering extension through the Skype software ............................ 68

5.1.1.3. Factory settings for the attendant extension of Skype ............... 69

5.2. VOIP CALLS USING OTHER PROGRAMS ............................................. ................. 69

5.3. SOUND SETTINGS ............................................... .................................................. .. 70


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5.4. RECOMMENDATIONS FOR USE OF VOIP CALLS ............................................ ........... 70

5.5. ECO VOIP CALLS IN THROUGH SKYPE ........................................... ......................... 71

5.6. LACK OF AUDIO CONNECTIONS IN VOIP ............................................ .....................................

72

5.7. CAI CONNECTION DURING A CALL TRANSFER ........................................... ......... 73

5.8. PROBLEM IN INSTALLING THE SOFTWARE ............................................. .............................. 74

6. SPECIFICATIONS ................................................ ....................................... 75

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1. Introduction

The PBX is a PBX with 4 lines and 12 extensions, which allows the user to set various

settings to choose the way of residential or commercial service, choose the extensions

attendants, the dial type, set up categories for extensions, among others. The PBX

also offers services such as placing calls on hold, call transfer

with and without consultation, lock, call pickup, do not disturb programming, re-call

among others.

The PBX has two software programs that accompany the product, a server and client software.

These two software operating in tandem providing the user with facilities such as manipulating

extensions and perform configurations and settings of the PBX through computers.1.1. Important terms used in this manual

To have a better understanding of this manual, you should define some terms

important.

Line: is the medium used for communication between the public telephone network and

PBX. Each line of the PBX can be connected to a line of public

telephony. The line can make and receive calls, because it is a bidirectional channel, and is

the line that makes the connection between a PBX extension and a telephone line network

public to conduct outbound calls and when an incoming call is

received.

Internal Liaison: is the medium used to communicate between two extensions of the PBX and

also for communication between Skype and an extension of the PBX. These two types ofcall can be made without using the public telephone network, so they are

achieved through internal links.

Incoming calls, are calls originating outside the PBX, which are the target

telephone lines connected to it. Incoming calls are received

through the lines.

Outgoing calls: outgoing call is a call originated by one of

extensions of the PBX, whose fate is no other extension of the PBX. Calls

are carried out through the lines.

Internal calls: internal call is a call originated at an extension of

PABX, whose destination is another extension of the same PBX.

Prefix: the prefix is the set of the first 4 digits dialed to make an

outgoing call.

Answering extension: the extension that receives an incoming links

certain line, that is, the extension that will ring if there is a call

incoming.

PBX Server computer: the computer that is connected to the PBX

through the serial interface. Will be installed on that computer and Skype software

PBX server. The computer server of the PBX does not necessarily need to be

the same as that used computer network server. In the manual


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server computer will be handled by the PBX Server PBX.

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1.2. Knowing the PBX

Instructions for opening the PBX

The PBX must be on a surface

horizontal stable (eg a table) or

properly fixed to the wall.

To open the PBX: Press the side

right cover (the thicker region

PABX). The cap is slightly deformed

causing his left hand let go

fitting.

With the lid down, pick up a

low end of its left side, then

stop pressing. This will make the cover

does not stick when you return to the dock

original format.

To finish removing the cover, just dropfitting on the right side pushing the cover

right.

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Instructions to close the PBX

February 1

To close the PBX: Secure the lid on

fitting right. To do so, attach the

lid on the PBX with a movement of

right to left.

With the right side cover attached

the PBX, press lightly on the lidright side diagonally (down and

left). Once the lid is slightly

deformed and the left will be caught in

plug the PBX.

PBX without the cover

Without the lid you can see, among

other things:

1 - The fittings that attach the lid to

PBX.

2 - The connectors will be used

to install the PBX.

To make connections of the PBX, the

cables must be routed through the hole

located at the bottom right of the PBX,

according to the illustration above. If this

is not done, the cables may be

Damaged or prevent closing properly

PABX.

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1.3. Knowing the Client software PBX

To open the software window, you must click

twice on the icon of the PBX located in bar

Windows Task indicated in the figure.

The window that appears on the screen is similar to the figure below:

In this window you can see the extension to which is

connected this

computer and its current state.

The name and status of other extensions.

The condition of the lines.

To close this window without shutting down the software PBX Client

the user must click on in the upper right

the window. This window closes automatically after a

given time without being used.

To turn off the PBX Client, the user must click on File-> Exit, as shown in the figure below.

The user can also right-click the

mouse over the icon bar PBX Client

tasks and log out, as shown in the figure.7

2. Installation

2.1. Instructions for setting the PBX wall

Figure 1

Mark the wall where the screws should be. For that use the

PBX holes shown in Figure 1. Drill the locations marked on the wall,

place the pads and screws. To be able to hold the PBX

about 1 inch of each screw should protrude as

shown in Figure 2.

To fix the PBX, you should put it in the wall through the screw holes inside

shown in Figure 1 the way it is shown in Figure 3, and pull down the PBX (arrownumber 1 in Figure 4) so that the screws are slotted as shown by the arrows number

2 and 3 in Figure 4.

8

Figure 2

Figure 3

Figure 4

2.2. Instructions for installing the PBX

Figure 5 provides a general idea of the connections needed for installation of the PBX. Soon

Then we have a brief description of each connection shown in Figure 5 (1-17). The

detailed description of the connections will be made in the sequence.

9

1234

Lines The lines can be connected to public telephone network.

5

6

7

Modem

One or more phone lines may be connected to a

ADSL modem. This line can be used to access the


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Internet and to make and receive calls. For this line

filter must be connected to the modem, the output of the filter should be

a line connected to the PBX and data output of the filter should

be connected to the modem that is connected to a computer.

8 Hub Home Hub is connected to the same computer where

was connected to the ADSL modem.

9 The Network Hub outputs must be connected to other

Figure 5

10

computers on the LAN.

10

11

12

Audio

Must be connected to an external music source.

Must be connected to the audio interface of the PBX server

13 Server Connection between the PBX and the server.

The PBX 14 Ground and the source must be properly grounded.15 Source Connection between the PBX and the PBX source of energy.

16 Taking the source must be plugged in only after the key 110/220V

comply with the voltage.

17 Extensions The extensions must be connected to telephones.

18 Telephone / PC phones must NOT be physically connected to

computers. This is a logical connection.

Figures 6 and 7 show the exact location of some connections of the PBX shown in Figure 5.

Figure 6

11

Figure 7

Figure 8 shows more detailed connectors for three previous figures.Figure 8

2.2.1. Connecting Lines

The connection with the PBX telephone lines must be made through the connectors 1 through 4

on

Figures 5, 6 and 7. These connectors are represented by L1, L2, L3 and L4 in Figure 8, and

connect each phone line with a line L1 to line 1, line 2 with L2, L3 with the line

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3 and 4 with the line L4. If fewer than four phone lines available, the line is not

used must be set to missing line, it will not be used for

completion of outgoing calls nor receive incoming calls.

To make the connection, the user must lift the inside of the connector, put the wire in

connector and down the inside of the connector. The connector has an internal

clamps, wire stripping is needed to make the connection. After connecting the

wires, the user must connect the wires to a telephone line.

Figure 9 shows the steps of connecting the wire with the connector, and Figure 10 shows a

schematic

connecting an external line in the PBX.

Figure 9

13


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Figure 10

2.2.2. Audio Connectors

The audio interface is represented in the PBX

Figure 11, this interface has the connectors 10,

11 and 12 of Figures 5, 6 and 7. Each connector

interace has a different color. Colors

indicated in the figure are the colors of the interface

audio of the PBX. The computer audio interface

is quite similar to this, but probably

the colors of the connectors are not the same or

not in the same order.

To perform correctly the audio connections

PABX, it is necessary that the user identifies the

function of interface connectors for audio

server computer of the PBX. The user needs to identify the two connectors that will be

used the microphone and speaker of the audio interface of the PBX server. The other connector

Audio Interface server can not be used as a music source as the

three connectors for an audio interface are connected to the same sound card. Because thissound card will be used for VoIP calls can not be used as a source of music

outside.

- The blue connector of the PBX must be connected to the speaker of the computer server of the

PBX.

- The green connector of the PBX must be connected to the server computer microphone

PBX.

- The pink jack of the PBX must be connected to an external music source, used to

case of call waiting.

2.2.3. Connection to the Server

Communication with the server should be done through the serial connector of the PBX (13

connectorfigures 5, 6 and 7). Figure 12 illustrates this connection.

Figure 11

14

Figure 12

2.2.4. Connecting the Power

The connection of the PBX with the power source must be done by connecting the power

connector 15 of

Figures 6 and 7, and grounding the source and the PBX (connector 14 of Figures 6 and 7). A

scheme

how these connections are made is shown in Figure 13. The source has a switch that lets

the user to select the voltage, if the line voltage is 127 volts, the key should be

indicating 110, and if the voltage is 220 volts, the key should be indicating 220. Not

must connect the power plug in before setting properly the 110/220 at the risk of

damage the power and the PBX.

15

Figure 13

To make the ground, the user must connect to a ground rod connector 14

Figure 7 and the neutral power. This ground rod should be an element

conductor buried in soil and can be found in homes of electrical or


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construction. Grounding is necessary to drive the flow surplus for the land, if

rays or on momentary voltage network.

2.2.5. Connecting Branches

The connection of the extension is made in the same way that the connection to external lines.

Each

connector must be connected to their phone extension, as indicated at 20 to extension

figure below.

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2.3. Instructions for installing the software PBX

The user can install the server software on the server computer of the PBX PABX (which

is connected to the PBX via the serial interface, as described in Section 2.2.3). After that, the

user can install the PBX in each of the Client computers that are "connected" to

extensions of the PBX. Only one computer can be connected to each extension.

To install the server software of the PBX and the PBX Client the user must have privileges

computer administrator. If the user does not have such privileges and try installing one of

software, the installer displays an error screen. This screen is shown in Figure 14.

Figure 14

During the installation of server software and the Client P ABX ALL other programsshould be closed, otherwise there may be problems during the installation!

Some programs are needed for the functioning of the PBX software. If the

user does not have these programs on your computer, they will be installed during the

process of installing software on the PBX.

2.3.1. Installation of the PBX server software

To use Skype in conjunction with the PBX, Skype must be installed before the

PBX server software. Both must be installed on the server computer

PBX.

During the installation of server software PBX, Skype will show a window

asking permission to be used by other software. The user must

select the option that allows the program to useSkype.

Figure 15 shows this window.

17

Figure 15

The file server software installation of the PBX is SetupServer. To install

the software the user must open the file and follow the installation steps. The

sequence of windows installation is shown below.

If the user does not have Skype, the installer displays a warning screen that eta

shown in Figure 16.

If the user does not have the program Internet Explorer 6, the installer will warn and

install automatically. A warning window is shown in Figure 17.

18

Figure 16

The user

must

select

option

indicated if

Unlike the


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Never PBX

able

make or

receive

Call

through

skype.

Figure 18 shows the first two installation windows. To start the process

installation, the user must click the Next button at the 1st window. In the 2nd window

can view the license agreement to use. The user should read the contract and, if

accept it, select "I accept the terms of the Agreement" and click on

Next to see the next installation window.

The 3rd installation window is shown in Figure 19 and indicates the folder where you

software installed. The user can choose a folder to perform the installation,

but it is recommended to install in the folder indicated by the installer.

19

Figure 17

Figure 18Figure 20 shows the window that appears if the folder selected in the 3rd window

installation does not exist. The user must enable the folder to be created.

The 4th Setup window is shown in Figure 21 and indicates the progress of

installation. The user must wait until the end of installation. Once the installation

is complete, a window will appear, indicating the completion of the installation. This

window is shown in Figure 22 and to close it just click the Finish button.

Figure 20

20

Figure 19

At the end of the installation process, depending on the settings of Windows,

windows may appear for the security of Windows Firewall. These windows areshown in Figure 23a and Figura23b. The user must choose the

Figure 21

Figure 22

21

Unlock for all fabrics for the server to the PBX function

correctly.

Figure 23b

2.3.2. Client software installation PBX

The PBX software can be installed on client computers that will be

"Connected" to extensions of the PBX. These computers must be connected to

same network as the PBX server.

The installation file is the client software PBX SetupClient. To install the

software the user must open the file and follow the installation steps. The

Windows Client Installation of the PBX will be shown below.

Figure 23a

22

The first installation window PBX Client is shown in Figure 24. This

is a display window and to start the process of installing the software,

user must click the Next button.


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Figure 25 indicates the 2nd window installation. In this window is the license agreement

of use. To continue the installation process, the user must accept the agreement and

click the Next button.

Figure 24

23

In 4th installation window you can view the folder in which to install

Client software PBX. This window is shown in Figure 26. It allowed the user

choose a folder to perform the installation, but it is recommended to

used the folder indicated by the installer.

Figure 25

Figure 26

24

Figure 27 shows the 5th installation window PBX Client. In this window

allows the user to define in which folder you want to install a Start Menu shortcut

Client for the PBX.

At the 6th installation window the user can select whether the installer should create a

icon on the Quick Launch bar in Windows. This window is shown in

Figure 28.Figure 27

Figure 28

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Figure 29 shows the final window before installation. In this window you can view

the path of the folder in which to install the PBX Client. To begin the installation,

user must click Install. If user wants to modify some configuration

made in the previous windows, must click Back.

During installation, the installer displays a window with the progress of the installation. This

window is shown in Figure 30. Upon installation, the installer closes the window and

opens the final installation, which is shown in Figure 31. To close the final window

installation, the user just clicked Finish.Figure 29

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2.3.3. Using the Client for the first time

When you first use the software client, as the screens of Figures 32A and 32b,

Figure 30

Figure 31

27

depending on the settings of your Windows Firewall, can appear. The

user must unlock all the screens for the Client for Pabx

provide proper operation. These windows are shown in Figure 32A and

Figure 32b.

Figure 32b

The first time the PBX Client runs (Figure 32c), the user must

inform the server is located where the PABX. For this you should access the menu

Tools-> Options. A screen like figure 32d should appear. On this screen

must set the field "Server" with the machine name or IP of the server

the PABX. Should be associated with this PBX Client a physical extension of the PBX. For this the

software will open a window asking the user to select an extension. This window is

shown in Figure 33.


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Figure 32nd

28

Figure 32c

Figure 32d

29

Making this association, the system is ready for use.

2.3.4. Updates PBX

Updates to the software that came with the PBX and also update

own PBX are made automatically. The server software of the PBX search

files necessary to upgrade the Internet. The server software is updated

automatically updates the PBX Client machines connected to it and updates the

own PBX.

During the update:

- The server software of the PBX and the PBX Client are off.

- You can not make any calls and no calls

Incoming will be received.

- The Skype program will display a screen on the server computer requesting PBX

permission for the use Skype PBX server. The user must selectthe option to use the PBX S Kype. This window is shown in

Figure 15.

- A screen showing the progress of updating the Virtual Branch will open in

computers that have the Client installed PBX.

3. Programming

3.1. Entering the programming mode

To perform various settings in the PBX, the user must first be in the mode

programming. For this it is necessary that the user knows the password. If not

performing any configuration command for a certain period of time,

PBX exits the programming mode automatically.

3.1.1. Entering the programming mode via an extensionTo enter programming mode, the user should take the phone off the hook,

560XXXXXXXX dial, where XXXXXXXX is the password.

The first time you enter programming mode, you should use the

Password 00000000, which is the default password of the PBX.

After a certain time without receiving any configuration command, the

PBX exits the programming mode automatically. To exit

Figure 33

30

programming so that finished with the necessary settings, the user

should dial 561.

3.1.2. Entering the programming mode via software

To enter and exit the programming mode, the user must follow the instructions

below:

1. The user must

select the third

Preview Window

PABX, clicking on the site

indicated by the circle

red in Figure


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below.

2. Clicking the link

"General Settings".

3. Enter the Password

Access the field indicated

ENTER or clicking and typing

the arrow next to the field.

The default password for this

access is 00000000.

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4. Then appear, this

viewing window, the

settings menu.

5. To exit

programming, the user

must click the "Exit

Setup "menu

settings.3.2. Access Password

Access Password is a password of eight numerical digits that allows the user to enter the

programming mode of the PBX.

3.2.1. Change Password Access through an extension

To change the password via an extension, the user must be in

programming and dial # # 148XXXXXXXX. Where XXXXXXXX is the new password

access.

32

3.2.2. Change Password Access through software

To change the password, the user must

select the sub-menu "SettingsMajor "in the menu mode settings

programming.

Figure 34 shows the window for changing

password. The user must enter this window

current password in "Password

Current "and enter the new password in

fields "New Password" and "Confirm Password" and

click OK. If the current password is correct

and confirming your new password is equal to

password, there will be no error window.

Figure 34

33

To save the changes made in this sub-menu and return to menu

settings, the user must click on the link "Yes, I want to apply these changes."

This option is shown in Figure 34.

If the user clicks on the link "No, I wish to return to the list of settings" the

changes are not saved and hence will not be considered valid.

3.2.3. Access Password Configuration Factory

In factory setting, the Access password is: 00000000 So much for access by


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software, how to access the extension developer.

3.3. Attendance Lines

The presence of the line indicates whether there is a telephone line connected to that line. If the

line

should be set to this line, otherwise the line should be configured as

absent.

The lines of the PBX can only become active if they are configured as gifts. A

line configured as absent can not receive incoming calls and can not be used

to make outgoing calls.

3.3.1. Configure the presence of lines through an extension

To configure the presence of lines, the user must dial from an extension and this

now in programming mode:

# 0001 # - To make an online gift.

# 0000 # - To make a line not installed.

# 0011 # - To make this line 2.

# 0010 # - To make the line 2 is not installed.

# 0021 # - To make this line 3.

# 0020 # - To make the line 3 is not installed.# 0031 # - To make the line this April.

# 0030 # - To make the line 4 is not installed.

34

3.3.2. Configure the presence of lines through software

To configure the presence of the lines is

must be in programming mode

and select the sub-menu "Settings

Line. " At the top of the screen PBX

select which line will be configured

(As indicated in the figure).

If there is a telephone line installed(This line) the field "line is

This "should be selected,

otherwise (line not installed) the field

must be cleared.

To save the changes made in this

sub-menu and return to the settings menu, the user must click on the link "Yes,

I wish to apply these changes. "

3.3.3. Factory set for the presence of lines

In its default configuration, the lines are configured as 4 lines present.

3.4. Presence of extensions

For an extension of the PBX in activity, it is necessary that it be configured

like this. There should always be an extension that is present, otherwise he, there would be

way to program the PBX extension via programmer. For this reason, the extension twenty (20) is

the extension

that is always present, and you can not configure it as not installed. In the PC software

appear only icons for the extensions configured as present in

system.

3.4.1. Configure the presence of extensions through an extension

Table 1 shows the codes to configure the presence of extensions. To configure it, the user


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must be in programming mode and dial:

35

NO

INSTALLED

THIS

Extension # 20 # 0040 # 0041 #

Extension # 21 # 0050 # 0051 #

Extension # 22 # 0060 # 0061 #

Extension # 23 # 0070 # 0071 #

Extension # 24 # 0080 # 0081 #

Extension # 25 # 0090 # 0091 #

Extension # 26 # 0100 # 0101 #

Extension # 27 # 0110 # 0111 #

Extension # 28 # 0120 # 0121 #

Extension # 29 # 0130 # 0131 #

Extension # 30 # 0140 # 0141 #

Extension # 31 # 0150 # 0151 #

Table 1Examples:

The code # # 0120 extension 28 defines as not installed.

The code # # 0071 extension 23 defines as a gift.

3.4.2. Configure the presence of extensions through software

To configure the presence of extensions, the user must be in mode

schedule and select the sub-menu "Settings branch."

At the top, select the extension to be configured as shown in Figure

35.

If the extension is installed, the field is present Extension "should be selected

the way it is shown in Figure 36, otherwise this field must be

unchecked.36

Figure 35



3.4.3. Factory set for the presence of extensions

In factory setting, the 12 branches are set up as extensions

present.

3.5. Dial Type

The PBX allows the user to choose between two types of signaling Dials

- Signaling decadic, pulse dialing;

- Multifrequency signaling, dial tone.

3.5.1. Set the dial type through an extension

Table 2 shows the codes used to configure the dial type of each

line. To make the configuration, the user must be in programming mode and

enter the code that is in the same line as the dial type and the desired

same column as the line to be configured.

Line 1 Line 2 Line 3 Line 4

Touchtone dial # # 06800 # # 06900 # 07000 # # 07100 #

Decadic Dial # 06801 # # 06901 # # 07001 # # 07101 #


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Table 2

Example: The user enters the programming mode and dial # 07000 # to set

that Line 3 will so touch-tone dial, or dialing tones.

Figure 36

37

3.5.2. Set the dial type via software

To set the dial type, the

user must be in mode

schedule and select the sub-menu

"Line". The line will be configured

must be selected at the

window.

To set the dial signaling

this line, the user must select the

desired option under "Type of

Dialing "

"Tom" for dial-tone and

"Pulse" dialing for decades.To save the changes made in this sub-menu and return to menu


3.5.3. Factory setting for the dial type

In the default setting of the PBX dial signaling is decadic.

3.6. Answering incoming calls

Incoming calls are calls originating outside the PBX, whose fate are the lines

connected to it. Calls can be answered two different ways

depending on configuration. These forms are the way of customer service and how to

residential care. Both will be explained below.

3.6.1. Mode of customer service

It is a way of setting attendance lines of the PBX where callsentrants are initially received by an extension with the specific function of

operator. The extension configured in this way is called the first responder

line. If the first responder does not answer the call after a number

Configurable ring, it is forwarded to the second responder, in which

should play again, returning, if necessary, for the first responder, and

so on, until the fulfillment or waiver of the originator of the call.

Example:

Conditions:

Mode of attendance of online shopping 3;

* 1 attendant (operator) of the line extension 3 25;

2 attendant (transfer) line extension 3 31;

38

Number of taps needed for the call is routed to the second

Attendant 3;

In this case, when an incoming call is received on line 3, the extension rings or 25

will beep (busy) by the time equivalent of three rings (about 15

seconds). After this interval, if the call has not been answered, it will be forwarded

to extension 31, which will ring for 15 seconds, returning, if necessary, to extension

25. This process happens repeatedly until the call is taken or the abandonment of


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its originator.

3.6.2. Way home

The answer mode is typically used in residential homes, because

has no extension with the specific function of the operator. When a

incoming call is received, all extensions associated with online play

simultaneously. If, when a call is received, an extension of

attendants are busy, who is occupying hear beeps indicators

incoming call. This occurs until the call is answered by anyone

them, or until the caller gives up.

Each line can be individually programmed mode

commercial or residential care.

Example:

Conditions:

Mode 2 line answering Residential;

Extensions attendants line 2 26, 28, 30 and 31;

Status extension 26 busy;

In this case, when an incoming call is received on line 2, extensions 28, 30 and 31

should play. The extension 26 will hear beeps until the call is answered or their originatorgive up. Unscheduled extensions as answering the line will not be signalized

incoming call.

3.6.3. Selecting the way to commercial or residential care

3.6.3.1. Select the mode of service via an extension

To select answering mode, the user must be in programming mode

and type:

# 0640 # - To set the answer mode of the line as a business.

# 0641 # - To set the answer mode as a residential line.

# 0650 # - To set the answer mode of line 2 as commercial.

# 0651 # - To set the answer mode of line 2 as residential.

39# 0660 # - To set the Answer Mode line 3 as commercial.

# 0661 # - To set the Answer Mode line 3 as residential.

# 0670 # - To set the answer mode of line 4 as commercial.

# 0671 # - To set the answer mode of line 4 as residential.

3.6.3.2. Select the service mode via software

To select answering mode

a line, the user must be in

programming mode and select the

sub-menu "Line." The line should be

selected at the top of the window.

To configure the line as

residential, the field "Residential" shall

be selected.

To configure the line as commercial

the field "Commercial" should be

selected.

To save the changes made

this sub-menu and return to menu

settings, the user must click the


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link "Yes, I want to apply these

Changes. "

3.6.3.3. Factory settings mode for incoming call handling

In its default configuration, the four lines are set to all residential and

extensions are configured as attendants.

3.6.4. Defining business answering mode

3.6.4.1. Defining attendants on commercial way through an extension

3.6.4.1.1. Setting the first responder

To set the first responder in the commercial mode, type:

# # 128RR - To set the RR as the first responder extension of Line 1.

# # 129RR - To set the RR as the first responder extension of line 2.

# # 130RR - To set the RR as the first responder extension of line 3.

# # 131RR - To set the extension as a first responder RR line 4.

Where RR is an extension number ranging from 20 to 31.

40

Example:

# 12827 # - Sets the extension 27 as a first responder in line 1.

3.6.4.1.2. Defining the second attendantTo set the second attendant commercial mode, type:

# # 132RR - To set the RR as the second attendant extension of Line 1.

# # 133RR - To set the RR as the second attendant extension of line 2.



Where RR is an extension number ranging from 20 to 31.

Example:

# 13231 # - Sets the extension 31 as a second line attendant.

3.6.4.2. Defining answering mode through commercial software

To set the answering mode

commercial, the user must be inProgramming and select the submenu

"Line". The line will be

set must be selected

top of the window.

To set the first responder,

must select the extension that will

act as first responder in

field below the "First

Attendant. "

To set the second attendant,

must select the extension that will

function as the second attendant

field below the "Second

Attendant. "


this sub-menu and return to

settings, the user must

Clicking "Yes, I wish to apply

these changes. "


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3.6.4.3. Factory settings regarding answering mode commercial

41

In its default configuration, the first responder to a business line is the extension

20 and the second attendant is the extension 21, for all lines configured mode

commercial.

3.6.5. Defining residential answering mode

3.6.5.1. Defining answering mode through a residential extension

Table 3 shows the codes used to program the extensions of each line in answering

way home. Enter the code contained in the corresponding row and column to extension

corresponding to the line to enable the extensions as answering each line.

ENABLE


Extension # 20 # 0161 # 0171 # 0191 # 0181 # # #

Extension # 21 # 0201 # 0211 # 0231 # 0221 # # #

Extension # 22 # 0241 # 0251 # 0271 # 0261 # # #

Extension # 23 # 0281 # 0291 # 0311 # 0301 # # #

Extension 24 # 0321 # 0341 # 0331 # # # # # 0351

Extension # 25 # 0361 # 0371 # 0391 # 0381 # # #Extension # 26 # 0401 # 0411 # 0431 # 0421 # # #

Extension # 27 # 0441 # 0451 # 0471 # 0461 # # #

Extension # 28 # 0481 # 0491 # 0511 # 0501 # # #

Extension # 29 # 0521 # 0531 # 0551 # 0541 # # #

Extension # 30 # 0561 # 0571 # 0591 # 0581 # # #

Extension # 31 # 0601 # 0611 # 0631 # 0621 # # #

Table 3

Example:

The code # # 0221 extension 21 as the active mode attendant residential line 3.

Table 4 shows the codes used to deprogram attendant extension of each line in

way home. Enter the code contained in the corresponding row and column to extensioncorresponding to the line to disable the extensions as answering each line.

DISABLE


Extension # 20 # 0160 # 0170 # 0190 # 0180 # # #

Extension # 21 # 0200 # 0210 # 0230 # 0220 # # #

Extension # 22 # 0240 # 0250 # 0270 # 0260 # # #

Extension # 23 # 0280 # 0290 # 0310 # 0300 # # #

Extension 24 # 0320 # 0340 # 0330 # # # # # 0350

Extension # 25 # 0360 # 0370 # 0390 # 0380 # # #

Extension # 26 # 0400 # 0410 # 0430 # 0420 # # #

Extension # 27 # 0440 # 0450 # 0470 # 0460 # # #

Extension # 28 # 0480 # 0490 # 0510 # 0500 # # #

Extension # 29 # 0520 # 0530 # 0550 # 0540 # # #

Extension # 30 # 0560 # 0570 # 0590 # 0580 # # #

Extension # 31 # 0600 # 0610 # 0630 # 0620 # # #

42

Table 4

Example:

The code # # 0220 extension disables the answering mode 21 as residential line 3.


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3.6.5.2. Defining residential answering mode via software

To set the answering

commercial way, the user must

be in programming mode and

select the sub-menu "Line."

The line must be configured

be selected at the top

the window. This line should be

configured so as to residential.

Selected fields below

"Answering" indicate which

handsets are configured as

attendants, or in the case of

an incoming call for that

line, all extensions that were

selected during this

configuration will receive the

call.Fields that are not

selected branches indicate the

they will not touch the case of a

incoming call to that line.


this sub-menu and return to

settings menu, the user

must click on the link "Yes, I wish

implement these changes. "

3.6.5.3. Factory settings in relation to answering the way home

In the factory configuration, all extensions are enabled as attendantsresidential, for all lines configured as residential.

43

3.6.6. Defining the number of rings before answering alternating extensions

The number of rings before answering switching branches is the number of times the extension

first of rings before answering the call is transferred to the extension of the second attendant

automatically. It is also the number of times the extension rings before answering the second

call back the extension of the first responder.

The number of rings before answering the switch from 0 to 9 strokes. If equals 0,

incoming call is not forwarded to the second responder, will continue playing in

extension of first responder until it is met or there is withdrawal from the originator of

call.

3.6.5.3. Defining the number of rings through an extension

To set the number of rings to switch the answering machine, the user must be in

programming mode and enter # # 177N where N is the number of rings desired. The

number of rings can vary from 0 to 9. If the option chosen is 0, there

alternation of attendants.

3.6.5.4. Defining the number of rings through software

To set the number of rings to

switch the answering machine, the user must


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be in programming mode and

select the sub-menu "Settings

Main. " The user must type in

field labeled "Ringtones

Switching the "number of rings

desired. To save changes

achieved in the sub-menu and return

the settings menu, the user

must click on the link "Yes, I want to apply

these changes. "

3.6.6.3. Factory set for the number of rings before switching branches

Attendants

In factory setting, the number of rings before the answering machine mode switch

trade is equal to 9 rings.

3.7. Routes call routing

Routes are groupings of lines used for routing of outgoing calls

performed by the PBX. A line can be in one or more routes, and a route can have a

or more lines. A set of telephone prefixes can be associated with a route. Thus,when the PBX detects that the number dialed by the user appears in the table of prefixes

44

a route, then this call is routed through this route. That is to say that

call is made using one line of the route.

Example:

Conditions:

Line Route 1 0 A carrier;

2:03 Line Route 2 B carrier;

Line Route 4 4 line converter has a common cell line;

Any connection to route phone is made by 4 and, consequently, the line 4;

The DDD and IDD connections are made by Route 2, and lines 2 and 3, which are the sameoperator;

The local calls, free services and paid services are made by one route, ie by

Line 1;

Table 5 shows the associations of lines and routes necessary to meet the conditions

described above.

Route 0 Route 1 Route 2 Route 3 Route 4 Route 5 Route 6 Route 7

Line 1 X

Line 2 X

Line 3 X

Line 4 X

Table 5

45

3.7.1. Defining Routes for each line

3.7.1.1. Defining Routes through an extension

To set the route of a line, the user must be in programming mode and enter the code

on the desired combination. The codes used to enable the route of each line

are shown in Table 6.

Enable



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Route # 0 # 0721 # 0801 # 0961 # 0881 # # #

Route 1 # 0731 # 0891 # 0811 # # # # # 0971

Route 2 # 0741 # # 0821 # # 0901 # # 0981 #

Route 3 # 0751 # 0911 # 0831 # # # # # 0991

Route # 4 # 0761 # 0841 # 1001 # 0921 # # #

Route 5 # 0771 # 0931 # 0851 # # # # # 1011

Route 6 # 0781 # 0941 # 0861 # # # # # 1021

Route 7 # 0791 # 0951 # 0871 # # # # # 1031

Table 6

Example: Code # 0921 # enable route 4 to line 3.

To disable the route of a line, the user must be in programming mode and enter the

code that relates the line and the route that you want to disable. The codes used

disable the route of each line are shown in Table 7.

Disable


Route # 0 # 0720 # 0800 # 0960 # 0880 # # #

Route 1 # 0730 # 0890 # 0810 # # # # # 0970

Route 2 # 0740 # # 0820 # # 0900 # # 0980 #Route 3 # 0750 # 0910 # 0830 # # # # # 0990

Route # 4 # 0760 # 0840 # 1000 # 0920 # # #

Route 5 # 0770 # 0930 # 0850 # # # # # 1010

Route 6 # 0780 # 0940 # 0860 # # # # # 1020

Route 7 # 0790 # 0950 # 0870 # # # # # 1030

Table 7

Example: 0810 # # The code disables the Route 1 to line 2.

46

3.7.1.2. Defining Routes through software

To define the routes that have a particular line, select the sub-menu

"Line" and the settings menu at the top, select the line that willconfigured. Under the item "Routes:" select the routes to which this line will

belong.



3.7.1.3. Factory set for routes

In the factory settings of the PBX, some routes are already associated with the lines.

Line 1 is associated with route 0, row 2 is associated routes 0 and 1, line 3

is associated routes 0 and 2, and line 4 is associated with 0 and 3 routes.

3.8. Categorization of extensions

The categorization is a function that allows the PBX to give permission for extensions

perform certain types of calls, depending on its configuration. To configure

what kind of connection can be made by each extension is used the table of prefixes. And to

whether the extension you are dialing may or may not make the kind of connection you want to

do,

table prefix is checked. If any extension is trying to make a connection that category

it is inserted does not, he hears the reorder tone, which is very similar to the tone of

busy. Thus, the user immediately find out if the connection you are trying to accomplish

is allowed or not by the category in which it is inserted.

Example:


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Settings:

The extensions included in the category 0 do any type of connection;

The extensions included in category 1 do any type of connection, except DDI;

The extensions included in category 2 are only for local calls and local phone;

The extensions included in category 3 just make local calls;

The extensions 22, 31 and 21 are placed in category 0;

The extensions 26 and 30 are placed in category 1;

The extensions are 20:25 under the category 2;

The extensions 23, 29, 24, 27 and 28 are placed in category 3;

Results:

In such case, when the extensions 22, 31 and 21 are to implement any kind of connection, they

can do it without any restriction, because they are included in the category 0;

47

The extensions 26 and 30 can do any type of connection, except for DDI. If these extensions

attempting to DDI, the line will have an error tone, which is very similar to the dial tone

busy. However, if you do any other type of connection, they carry

normally;

The extensions 20:25 can do any type of connection, except IDD, DDD and DDDcell, because the category in which they live do not allow these types of connection;

The extensions 23, 29, 24, 27 and 28 can only make local calls. If they try to accomplish

any other type of connection, the line will have an error tone;

Table prefix and category that suits above settings:

Prefix Category

00 ****

00 ** 00

0 01 ***

9 *** 2002

8 02 ***

7 *** 020 * 00 03

3.8.1. Defining the Category of an Extension

3.8.1.1. Defining the category through an extension

A shows the codes used to set the category of an extension, where X is the category

you want to include the extension. The categories range from 0 to 7. To perform this

configuration the

user must be in programming mode.

48

branch code

# 20 # 161x

# 21 # 162X

# 22 # 163X

# 23 # 164X

# 24 # 165X

# 25 # 166X

# 26 # 167X

# 27 # 168x

# 28 # 169x

# 29 # 170X


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# 30 # 171x

# 31 # 172X

Table 8

Example:

The code # # 1672 extension 26 inserts into category 2. If there are any restrictions for the

category

2, extension 26 is to obey this restriction.

3.8.1.2. Defining the Software Category by

To define the category of an extension, select the sub-menu "Settings

Extension "and the settings menu at the top, the extension to be configured.

Select, in the field under "Category", the category to which you want this

extension belongs.



3.8.1.3. Factory Settings for Class of Extensions

In the factory settings of the PBX extensions are not categorized.

3.9. Conducting outbound calls

When an outgoing call is made, the PBX needs to make two decisions. First isnecessary to decide if the extension is allowed to make that call and, if the PBX

need to decide which line will be used to make that call.

To make these decisions, the PBX is based on two tables. The Category table is

used to decide if the extension is allowed to make the call and the table of routes is

used to decide which line is used.

Both tables have two columns, the first column contains the prefixes and the second

contains the class or course-related and that prefix.

Prefix is the set of four digits, where * (asterisk) represents any number, eg

*** 9 or 00 **.

3.9.1. Decision Process

The PBX compares the first 4 digits of the dialed number with the prefixes ofcategory table. We call number prefix all the four

first digits of the number dialed. The category required to perform this

call is related to prefix the category that most closely matches the prefix

number. If the extension you are making the call has the largest category

required category, the call is not performed.

If the extension you are making the call is less than or equal to the category

required category, the PBX passes to the second stage of the decision.

At this stage the PBX compares the prefix of the dialed number with the prefixes table

Route. The route to be used is related to the prefix that is most similar

49

with the number prefix. The PBX then uses a line associated with that route to

make the call. If no line associated with that route is at rest,

call can not be done.

Example:

PBX settings:

- Branches 20, 25 and 29 to 00 category

- Branches 23:31 category with 01


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50


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3.9.2.

3.9.2.1.

3.9.2.1.1.

3.9.2.1.2.

n _t en UTF-8 2 1

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