Intelligent Hybrid System(Private Automatic Branch Exchange)

PABX

OVERVIEWPBXs make connections among the internal telephones of a private organization — usually a business — and also connect them to the public switched telephone network (PSTN) via trunk lines. Because they incorporate telephones, fax machines, modems, and more, the general term "extension" is used to refer to any end point on the branch.PBXs are differentiated from "key systems" in that users of key systems manually select their own outgoing lines, while PBXs select the outgoing line automatically. Hybrid systems combine features of both.

HISTORY• The term PBX was first applied when

switchboard operators ran company switchboards by hand. As automated electromechanical and then electronic switching systems gradually began to replace the manual systems, the terms PABX (private automatic branch exchange) and PMBX (private manual branch exchange) were used to differentiate them. Solid state digital systems were sometimes referred to as EPABXs (electronic private automatic branch exchange). Now, the term PBX is by far the most widely recognized.

System componentsA PBX will often include:• The PBX’s internal switching network. • Microcontroller or microcomputer for arbitrary data processing, control

and logic. • Logic cards, switching and control cards, power cards and related

devices that facilitate PBX operation. • Stations or telephone sets, sometimes called lines. • Outside Telco trunks that deliver signals to (and carry them from) the

PBX. • Console or switchboard allows the operator to control incoming calls. • Uninterruptible Power Supply (UPS) consisting of sensors, power

switches and batteries. • Interconnecting wiring. • Cabinets, closets, vaults and other housings.

PBX functions• Functionally, the PBX performs four main call processing

duties:• Establishing connections (circuits) between the

telephone sets of two users (e.g. mapping a dialled number to a physical phone, ensuring the phone isn't already busy)

• Maintaining such connections as long as the users require them (i.e. channelling voice signals between the users)

• Disconnecting those connections as per the user's requirement

• Providing information for accounting purposes (e.g. metering calls)

Calling Features• Auto attendant • Auto dialing • Automatic call distributor • Automated directory services (where callers can

be routed to a given employee by keying or speaking the letters of the employee's name)

• Automatic ring back • Call accounting • Call forwarding on busy or absence • Call park

• Call pick-up • Call transfer • Call waiting • Camp-on • Conference call • Custom greetings • Customised Abbreviated dialing (Speed

Dialing) • Busy Override • Direct Inward Dialing

• Direct Inward System Access (DISA) (the• Do not disturb (DND) • Follow-me, also known as find-me: (at which point

the call may be routed to a voice mail system). • Interactive voice response • Music on hold • Night service • Voice mail • Voice message broadcasting • Voice paging (PA system) • Welcome Message

BASIC SETUP AND DIAGRAM OF PABX

AK Series

Succeed Legacy Technology of AK

Use Aspila EX’s Software as main Engine.

Digital + ISDN BRI

Full Hybrid

1. Product Concept

NNotableotable

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•High Scalable Capability •Full Hybrid Extension Ports

•Built-in Caller-ID Detection•Caller-ID Transmission to SLT

•LCR (Least Cost Routing)

•Voice Response System (VRS)•Integrated Voice Mail Functions

•ISDN BRI Compatibility

•Sub-Cover Design•Modular Connectors•PC Programming (On-site/Remote)

1. Product Concept

System Size

SMI/SME

CORPORATE

AK-308

11 ports

AK-824

32 ports

Aspila EX

256 ports

88 ports

AK-1232/2464

99 ports

Features Smart Expandability Covers from 8 extension to 72 extension.

Digital Architecture and Aspila EX Based Software allows Rich Features.

2. Product Range

System capacity starts from “3 Trunks + 8 Extensions” to “9 Trunks + 24 Extensions” per a KSU.

Initial Capacity

3 Trunks + 8 Extensions

008E-A1

308E-A1

308E-A1 008E-A1

308E-A1 308E-A1

008E-A1008E-A1

308KSU + 008E

3 Trunks + 16 Extensions

308KSU + 008E+008E

3 Trunks + 24 Extensions

308KSU + 308E

6 Trunks + 16 Extensions

308KSU + 308E + 008E

6 Trunks + 24 Extensions

308KSU + 308E + 308E

9 Trunks + 24 Extensions

3. Flexibility

Just Change!!

Exp. KSU (to 1848)

Main KSU (308 to 924)

Exp. KSU (to 2772)SOHO Range

Medium Office Range

Just Add!

Flexible Size Configuration at customer pace.

Full Hybrid System Architecture also allows you Flexible Configuration and Efficient Use of Slot to Protect Customer Investment.

3. Flexibility

Key TEL

Caller-ID SLT

PSTN

Caller-ID Data

Caller-ID DataTransmission

Caller-ID DataTransmission

ALL CID types are all supported.New

Built-in Analogue Caller-ID Detection and Transmission. Now Caller-ID Data can be sent to Caller-ID SLT, too!!

4. Intelligent - Built-in Features (CID)

Up to 16 missed Call can be recorded.

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PSTN

PSTN

Automatically select the “cheapest” call rate from your Service Provider of your choice.

Save Cost

**note 1: you need a contract with more than one service provider.

4. Intelligent - Built-in Features (LCR)

Integrated VRS (Auto-Attendant) features by DSPDB-A1. (*note 1)

CF-B1 allows you for integrated Voice Mail features. (*note 2)

VRS messages can be recorded by yourself.

DSPDB-A1

PSTN

CF-B1

Outside Caller

Thank you for Calling….

Please call me back….

5.Notable - Integrated VRS + Voice Mail

**note 1: IP1E-DSPDB-A1 is required. **note 2: IP1EA-CF-B1 is required.

You can Staying Touch by having System Forward their calls while you are away from Desk. You can set easily on the Keyphone by yourself at anytime. Not need to program it on the main system.

PSTN

Outside Caller

5.Notable - Call Forward OFF Promise

**note 1: IP1E-DSPDB-A1 is required. **note 2: IP1EA-CF-B1 is required.

PSTN

Not Miss a call

Do you know how much is the value of that missed call for you ?

Set Call Forward OFF Promise before leaving office

66TD TD 6 6 TXDTXD 1212TDTD 1212TXDTXD

FunctionalityFunctionality

6TD 6TXD 12TD 12TXDProgrammable Keys 6 6 12 12Additional PRG Keys 10 10 10 10Display No Yes No YesHandsfree No (Talk Back) Yes No (Talkback) YesClear/Check Key No Yes No YesAccept DLS Console No Yes No Yes

Wall Mount Kit Yes(Built-In)

Yes(Built-In)

Yes(Built-In)

Yes(Built-In)

Note : BLF (Busy Lamp Field) on the Additional Programmable Keys are not available on the Standard type Keyphones (12TD / 6TD).

Key Phone Lineup

DLS Console DLS Console DSS ConsoleDSS Console Doorphone BoxDoorphone Box

Name Description NoteDLS Console Direct Line Selection Connected to the Display Type Key TelephoneDSS Console Direct Station Selection Connected to the Extension port (Note)

DXNA Doorphone Doorphone Box Connected to the 2PGDU Card

DSS Console MUST be counted number of extensions.DSS Console MUST be counted number of extensions.

Note : DSS Console should be installed to the Last Hybrid Extension Ports of each 308/008 Card directly.

Optional Terminals

CUSTOMER CASE

Customer Profile

Richards Bay Minerals (RBM) is a leading producer of what is known as titania slag, high-purity pig iron, rutile and zircon. RBM was established in 1976 to mine the vast mineral-rich sands in the coastal dunes just north of Richards Bay, on the northeast coast of South Africa. The company employs some 1,800 permanent staff and around 800 contractors at any given time.

Situation • RBM was using an ageing voice and data network based

on three TDM PABX units. This offered only limited functionality (no voicemail or call logging, for example) and it was becoming increasingly difficult to source spare parts.

• The existing network offered no possibility to integrate business applications, and this made access to management information extremely limited. A further complication was that RBM operates from five separate mining ponds, connected to the administrative PABX via microwave links. If these microwave links failed, the pond telephones became totally dysfunctional.

Needs/requirements

• Needs/requirements• When Richards Bay Minerals needed to

upgrade its ageing communications network, it chose a combined solution from NEC Philips Unified Solutions and 3Com, implemented by NEC Philips' strategic partner in South Africa, GijimaAst.

Solution • GijimaAst's services to RBM included a complete IT

outsourcing for the project, managed services; LAN/WAN 3COM Tsunami (wireless) network implementation, integration of NEC Philips voice applications and Microsoft, SAP and other business applications and software development as well as implementation. The solution incorporates remote site configurations, distributed processing architecture and remote survivability. It is based on a hybrid platform, combining TDM and IP functionality within three SOPHO 2000 IPS units, to replace the existing equipment.

• The new NEC Philips PABX solution utilises RBM's existing data network infrastructure (fibreoptic cabling and wireless links), making it highly cost-effective. The network is now based on Ethernet technology (10/100/1,000 Mbit) and VoIP, with multiple levels of network redundancy, making it far more reliable.

• The NEC Philips/3Com solution has introduced Centralised System Management through the integration of various business applications (such as MA4000, Management@Net, Aranea, OpenWorX, SAP, KDT, and a MyOffice@Net dialler). It also includes the implementation of SNMP (Simple Network Management Protocol) and the provision of several IP Dterm terminals and three SuperVisor 60E operator consoles.

Benefits • Basing the network on the SOPHO 2000 IPS and NEC

Philips applications has given RBM a true IP solution, with peer-to-peer communications between mining ponds and IP telephony, using existing UTP cabling.Retaining TDM functionality means the company can continue using existing copper cabling and analogue devices (phones, faxes, etc.). Voicemail/Unified Messaging applications meanwhile, allow an auto-attendant to relieve operators, make emergency information available, and enable messages to be retrieved externally. Messaging alarms, PIN-code dialling, incoming call accounting and user cost tracking are all included, thereby reducing costs and combating telephony abuse.

• Furthermore, network management has been greatly simplified, through the introduction of a centralised, web-based system. Wherever there is Ethernet data connectivity, voice connectivity can be provided. If a radio link to a pond is lost, for example, the PABX at the pond goes into recovery mode, meaning that local telephone communications are still available.

• The VoIP application is fairly tolerant as far as network response is concerned, which is a great benefit, as the radio link signal quality to the ponds varies continuously due to the movement of the machinery and even the offices.

• The SuperVisor 60E consoles are linked to the PABX via Ethernet, making maintenance, changes and fault finding much simpler. Infrastructure support can now be handled from a central location and network configuration is carried out via a user-friendly graphical interface, which also caters for backup facilities on existing data storage systems.

Vast improvement • All in all, the new communications system at

RBM is a vast improvement on its out- dated set-up. There is still room for improvement, however, Mr. Richard King from RBM says. Eventually, we plan to migrate the entire RBM analogue telephone system to VoIP, making the existing telephone cabling infrastructure obsolete. The entire data/voice infrastructure will then be entirely managed via the network and once these changes have been implemented, we will have a fully future-proof network.