Intro Cooperation Irving ISD

1

COOPERATIONPracticum in Irving ISD

www.gvtc.org/workethicsonline 2

SITE Term

Good working relationshipsFollows chain of commandGood at conflict managementGood problem solver

CooperationCooperation


CooperationGetting Along With People

Admit Your Mistakes Give Credit Carry Your Share of

the Load Guard Your Tongue

Avoid Hasty Judgments

Beware of Bias or Prejudice

Be Careful When Criticizing

Listen Closely


CooperationGetting Along With People Keep Your Promises Be Careful of Others’

Feelings Be Cheerful Avoid Listening to

Gossip

Speak Kindly of Others

Smile Don’t Hold a Grudge


Conflict Resolution Approach


CooperationConflict Resolution ApproachContext of Conflict Avoidance (refraining from confrontation) works

best when … Potential damage of addressing conflict outweighs

benefits of resolution People need chance to cool down emotionally Others are in a better position to resolve conflict Problem will no doubt go away by itself There's little chance you'll get your way anyway


CooperationConflict Resolution ApproachContext of Conflict Accommodating (trying to appease

combatants) works best when … Preserving harmony is important Conflicting personalities are major source of problems The issue itself cannot be solved Care more about other person than getting own way


CooperationConflict Resolution ApproachContext of Conflict Forcing (getting my way) works best when …

You know you’re right You must protect yourself A rule has to be enforced Quick, decisive action is needed


CooperationConflict Resolution ApproachContext of Conflict Bargaining (compromising) works best when …

Opposing sides do not share goals but are equal in power

Temporary settlements on complex issues are needed Problem solving won’t work


CooperationConflict Resolution ApproachContext of Conflict Problem solving (reaching a consensus) works

best when … Both sides bring concerns that are much too important

to be compromised Hard feelings must be worked through A permanent solution is desired


Problem Solving Techniques


CooperationProblem Solving Techniques Problems: big and small Better to solve problem before it gets bigger and

more difficult Problems cause …

Loss of sleep Poor performance on job or in school To be cranky with friends and family Health problems Unsolved, create a crisis situation later

Hard on physical and mental health


CooperationProblem Solving Techniques Must make decisions, often hard to do

Made everyday What clothes to wear What classes to take Where to live Which friends to be with

Some are more complex and require a solution


CooperationMaintaining Good Relationships Learn about people and their needs in order to

get along with them Hard to relate to people if you have no idea what

makes them tick In order to get along with others:

Everyone is unique Everyone wants to feel important People have many roles Needs affect actions


CooperationMaintaining Good Relationships Be aware of uniqueness; treat equal

One supervisor may want to be called “Jim” and another “Mr. Baxter”

One co-worker might like to hear an occasional workplace joke but another might choose to refrain from such

Recognize, accept, and respect differences People have good reasons for actions and

preferences Respect their preferences Otherwise makes them feel unimportant


CooperationMaintaining Good Relationships Remember that supervisors and co-workers

have other roles in life Parents, sisters, sons, husbands, softball coaches,

church members, etc. Irritable or moody? Could be a sick child or personal

life has upheaval Make allowances and understand that by supporting

them in their other roles, improve working relations with them

All humans have needs If one is thirsty, he takes a drink of water If one is lonely, she seeks out a friend


CooperationMaintaining Good Relationships People are always trying to satisfy one need or

another maintain good human relations Slow in anger at person’s behavior

understand behavior of person Someone who brags a lot may get very annoying Person may be acting from need for approval … be

tolerant and encouraging

Good human relations skills take practice and patience … mistakes will occur


CooperationMaintaining Good Relationships Stop to consider what other people want and

need and not just react to an immediate, surface situation


CooperationChain of Command Learn organizational chart

Know who … immediate supervisor supervisor of supervisor other department managers, etc.

Keep supervisor informed about what’s going on with job

Do not go over supervisor’s head without permission

Keep boss “in the loop” when talking to management about making changes in the business

20

COOPERATIONPracticum in Irving ISD

Intro Cooperation Irving ISD

Career

Transcript of Intro Cooperation Irving ISD