DCP Teamwork Irving ISD

1

TEAMWORKPracticum in Irving ISD

www.gvtc.org/workethicsonline 2

Teamwork

Working as a team takes place in the classroom

Teamwork doesn’t necessarily mean helping a classmate

Teamwork in the classroom might be working quietly as not to disturb classmates.

Vital that employees work as a team Vital that employees work as a team

Important not only to personal success and Important not only to personal success and advancement, but also to co-workers and to companyadvancement, but also to co-workers and to company


Teamwork Teamwork involves:

Respecting the rights of others Being a team worker Being cooperative Being assertive Displaying a customer service attitude Seeking opportunities for continuous learning Demonstrating mannerly behavior Respecting confidentiality


Teamwork Poor teamwork can be disastrous Good teamwork isn’t very complicated or

difficult Behavioralize “teamwork”

Clarify expectations completely Enforce accountability

Follow through with expectations Hold team-players responsible Make task(s) a “condition of work”


TeamworkRespect the Rights of Others Each person possesses their own set of beliefs

and values result of an individual’s upbringing tainted or colored by individual’s experiences No two people have an identical set of beliefs and

values creates conflict among classmates or co-workers cultural diversity

Be aware of differences


TeamworkRespect the Rights of Others Consider differences when making decisions Establishes better relationships with others Results in good working relationships


TeamworkBe a Team Worker Function in teams and work together toward a

common goal Synergy that results from working together

leads to a better solution than any of the members could have developed alone

Must possess a team spirit and a willingness to work with others

Tolerate ideas and viewpoints of others and assert enough to offer own opinions


TeamworkBe a Team Worker Do not criticize teammates Willing to share spotlight or glory of success

with fellow team members


TeamworkBe Cooperative Willing to cooperate and get along with others Calls for compromising of values or ideas Willing to learn from others and to bend beliefs Willing to work together Attitude encourages others to be cooperative

creates a win/win situation positive environment for all people involved employees are happier and more productive outcomes reached are greater than with the

absence of a cooperative spirit


TeamworkBe Assertive Speak mind or make opinions known without

being brash or pushy Speak boldly and with self-confidence Encourages others to voice opinions

causes a commitment to implementation stimulate development of opinion from others

Lead to increased awareness and respect for an individual

“the squeaky wheel gets the oil”


TeamworkCustomer Service Attitude Most important aspect of attitude Customer service

customer is always right know who customers are and how to treat them

Customers classmates, instructors, co-workers, supervisors,

subordinates, and the traditional external customers anyone served or who benefits from work provided treat carefully and respectfully

Too many people provide same service for customer to remain dissatisfied very long!


TeamworkOpportunities for Learning Lookout for learning new and improved ways Lifelong learning is key to retaining success

over a long period of time Changes in technology require constant re-

learning how to perform a task “Get on board the train or get out of its path”


TeamworkDemonstrate Mannerly Behavior Manners may seem old fashioned, but more

important today Say “Yes, Sir” and “No, Sir” to elders Treat others the way you would like to be

treated ("The Golden Rule“) Respect views and beliefs of others


TeamworkRespect Confidentiality Proprietary information must be kept in the

strictest of confidence Leaking confidential information leads to severe

problems: breach of confidentiality personal information, such as the salary of one

employee, morale could deteriorate and conflict among co-workers or classmates could arise

financial information leaked to the wrong person (such as the price of an item if price varies by customer) could lead to the dissatisfaction or loss of a customer


TeamworkRespect Confidentiality

loss of a customer may lead to the downfall or bankruptcy of the company

Keep confidential information private


“Do you believe in magic? With one smile, you can light up a room. You can also achieve miracles by being polite, thoughtful, and sensitive to the needs of others.”

Select Agendas, 2004


Respect the rights of others … Each person has their own beliefs and values No two people have the same upbringing or

experiences Be careful with decisions that affect others Erase any prejudices that you may have


Be a Team Worker Help to accomplish a common goal Help solve problems Offer ideas and accept ideas of others Learn to interact with others Accept different levels of knowledge in different

areas


Be Cooperative Get along with others Learn to compromise Be willing to learn Be able to bend your beliefs for the sake of the

team Have a cooperative attitude Encourage other to cooperate


Be Assertive Speak you mind Make opinions known at the appropriate time Promote candor Have increase awareness of others Respect everyone


Display the Customer Service Attitude The customer is always right Know who your customers are Know how to treat your customers Basically if you treat everyone with respect you

will be safe


Seek Opportunities for Continuous Learning You must constantly be on the look out for

learning opportunities Know the Life Long Learning is a key in today’s

marketplace Re-learn tasks if needed


Demonstrate a Mannerly Behavior Manners are important Treat someone the way that you wish to be

treated Respect others views and beliefs


Respect Confidentiality Proprietary information must be kept

confidential Keep conflict to a minimum


Act with initiative about getting the job done; do not wait to be told what to do.

To be an effective team member, you must:


Avoid being rigid about procedures; be flexible and receptive to doing things differently.



Think before you speak.



Try never to take advantage of co-workers.



Never let your emotions take control over you.



Do not make hasty judgments about others.



Share the sense of accomplishment from a job well done.



Do not expect others to do things “your way.”



Be a team member!


Gerald has worked at Big Ten Manufacturing Company for two days. On the second day, some of the other workers go out to lunch together. They do not ask Gerald to join them. Gerald should:

A. Ask his boss what he is doing wrong.B. Be mad and hurt that he was not invited.C. Realize that after he has been there longer he

will probably be included in the company.

TEAMWORK: Questions & Analysis

www.gvtc.org/workethicsonline


It is Jennifer’s first day on the job at Jensen Hat Factory. She is very anxious to make friends. She should:

A. spend the first day “chatting” with her co-workers.

B. find out all she can about each co-worker.C. relax and let friendships develop.




Juan is very good at writing accounting programs to be used with the company’s new computer. Tom, on the other hand, is having trouble. Tom must have a program written by the end of the week. Juan should:

A. Not try to help him.B. Do the program himself and let everyone

know he did.C. Work with Tom to see where he is having

trouble.




Marsha works at Skateland. Lately, her friend Joan, who also works there, has been arriving late and leaving early. Marsha must “cover” for Joan when this happens. Marsha should:

A. Inform the manager of the problem.B. Talk to Joan, explain her feelings, and tell her

that if it continues, she will report it to the manager.

C. Keep “covering” for Joan.




TEAMWORK: Case Study


Jeff was one of several employees in a small department where productivity depended upon the close cooperation of everyone involved. He had a high potential and lived up to it, producing more than anyone else in the department.

However, Jeff liked to work alone. He seldom volunteered to help his fellow workers. Many of the people who worked with him felt that he had a superior attitude, and they resented it. As a result, the department was split between Jeff and the others.

Jeff’s supervisor gave a lot of thought to the problem and looked at it this way. Although Jeff was producing at the highest level in the department, the total productivity of the department had not gone up since he joined the group. Instead, it had gone down slightly. Could it be that Jeff had done more damage (through poor human relations) than good (by his high personal productivity)? The supervisor came to the conclusion that Jeff was an outstanding employee when viewed alone, but that he was a very poor employee when viewed as a member of a group.


TEAMWORKPracticum in Irving ISD

DCP Teamwork Irving ISD

Career

Transcript of DCP Teamwork Irving ISD