DCP Attitude Irving ISD

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ATTITUDEPracticum in Irving ISD

www.gvtc.org/workethicsonline 2

Attitude Setting realistic expectations Goals should be challenging, but obtainable Determines successfulness Important to demonstrate

positive attitude appear self confident have realistic expectations


ExampleImportance of Attitude

What makes your contribution 100%?What makes your contribution 100%?

IFIF A, B, C, D, E, F, G, H, I, J, K, L, M, N, O, P, Q, R, S, T, U, V, W, X, Y, Z

is represented byis represented by

1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26

THENTHEN

“KNOWLEDGE” is 11 + 14 + 15 + 23 + 12 + 5 + 4 + 7 + 5 = 96%96%“HARDWORK” is 8 + 1 + 18 + 4 + 23 + 15 + 18 + 11 = 98%98%

BUTBUT“ATTITUDE” is 1 + 20 + 20 + 9 + 20 + 21 + 4 + 5 = 100%100%


Attitude Self-esteem enhanced by …

holding in mind the self-image of good qualities to maintain and strengthen

studying characteristics of people admired

Affects job performance and whether or not the job is kept

Always present a positive attitude in the work place (even when negative situation arise)


Learn to like yourself (no one else can if you cannot)Learn to like yourself (no one else can if you cannot)Believe in your own personal growthBelieve in your own personal growthExpect people to like youExpect people to like youBe natural—be yourselfBe natural—be yourselfBe sincereBe sincereBe on the outlook for good qualities in othersBe on the outlook for good qualities in othersBe interested and concerned about othersBe interested and concerned about othersGive praise when it is dueGive praise when it is dueLet your friends know you like themLet your friends know you like themDo not take your friends for grantedDo not take your friends for grantedBe appreciative, kind, and considerateBe appreciative, kind, and considerateSmile—Smile—Smile Smile—Smile—Smile Form your own opinions about others. Find out for yourself whether you like Form your own opinions about others. Find out for yourself whether you like

someone … do not judge second handsomeone … do not judge second handDo not always have to have your own wayDo not always have to have your own waySpeak your mind when asked what you think of a particular situation or Speak your mind when asked what you think of a particular situation or

somethingsomething

Tips on Human Relations

www.gvtc.org/workethicsonline


Tips on Human RelationsDo not hold grudgesDo not hold grudgesBe dependableBe dependableDo not give your word unless you intend to keep itDo not give your word unless you intend to keep itDo not criticize othersDo not criticize othersBe able to take constructive criticismBe able to take constructive criticismBe happy for the good that comes to othersBe happy for the good that comes to othersDo not exaggerateDo not exaggerateTry to be understandingTry to be understandingBe willing to admit your mistakesBe willing to admit your mistakesLearn from your mistakesLearn from your mistakesDo not spread your problems aroundDo not spread your problems aroundBe available and approachable. Do not limit yourself to just one friendBe available and approachable. Do not limit yourself to just one friendDo not wait for people to come to you … go to themDo not wait for people to come to you … go to themAvoid being loud and boisterousAvoid being loud and boisterousDo not do something just because another doesDo not do something just because another does



Do not argueDo not argueDo not make private or whispered conversations in groupsDo not make private or whispered conversations in groupsAvoid annoying mannerismsAvoid annoying mannerismsBe judge by what you are—not by who you know or what you haveBe judge by what you are—not by who you know or what you haveBe able to keep secretsBe able to keep secretsRespect the rights of othersRespect the rights of othersDo not joke about other people’s faultsDo not joke about other people’s faultsDo not be a gossipDo not be a gossipDo not seek praise in return for kindnessDo not seek praise in return for kindnessHave a sense of humorHave a sense of humorBe able to laugh at yourselfBe able to laugh at yourselfDo not borrow or lend unless it is absolutely an emergencyDo not borrow or lend unless it is absolutely an emergencyAlways accept compliments gracefully and graciouslyAlways accept compliments gracefully and graciouslyDo not change your personality every weekDo not change your personality every weekDo not be too hard on yourselfDo not be too hard on yourself

Tips on Human Relations



Advice from Bill GatesAdvice from Bill GatesLife is not fair. Get used to it.The world won’t care about your self-esteem. The world will expect you to accomplish something before you feel good about yourself.You won’t make $40,000 a year right out of high school. And you won’t be a vice president with a car phone until you earn both.If you think your teacher is tough, wait till you get a boss. He doesn’t have tenure.Flipping burgers is not beneath your dignity. Your grandparents had a different word for burger flipping. They called it opportunity.If you mess up, it’s not your parent’s fault. So don’t whine about your mistakes. Learn from them.Life is not divided into semesters; you don’t get semesters off. Few employers are interested in helping you find yourself.



Five Reasons Why the Right Attitude is SO Important!No matter how knowledgeable a Customer Service Representative is of the product/business, a customer will not be satisfied if they are treated disrespectfully or impolitely. For instance, a service rep can be proficient on pricing, inventory and delivery deadlines, but if their manner, when speaking with the customer, is gruff and/or unpleasant, you could lose business.


Five Reasons Why the Right Attitude is SO Important!Confidence is key. Confidence takes courage, meaning you must feel secure within self and abilities to provide the type of service that customers want and expect. With confidence you're willing to make decisions, helping maintain control of calls and situations. However, when leading customers, remember to do so with respect. Don't let confidence be mistaken for conceit.


Five Reasons Why the Right Attitude is SO Important!"Patience is a Virtue!" Customers ramble on with question after question. Approach those customers with patience. Keep composure in tact in order to effectively guide customer though their maze of confusion. Don't lose cool if customer becomes repetitive or fails to ask "right" questions. Customer doesn't always have the your product knowledge or wealth of information.


Five Reasons Why the Right Attitude is SO Important!Helpfulness is the way to be! Don't be short with the customer and answer questions thoroughly. Curt "yes" or "no" responses could leave the customer still confused. Look for every opportunity to completely satisfy their concerns. Provide detailed answers to questions. Don't make customers beg for your attention; give it to them freely.


Five Reasons Why the Right Attitude is SO Important!Empathizing with customers is one of many traits of a true service pro. Attempting to fully understand and comprehend the nature of the customer’s problem moves you ahead of the mediocre Customer Service Representative. If you lend the customer your ear as well as your heart, you'll be sure to go that extra mile, moving you toward totally satisfying the customer.


Demonstrate a Positive Attitude Never underestimate the power of the proper

attitude Determines success and fate Self-fulfilling prophecies Improve attitude by doing best at everything

results in pride pride creates self-confidence catches the eye of supervisors

Leads to increased pride and self-confidence Others notice attitude and comment


Demonstrate a Positive Attitude A bad attitude …

fosters bad results compared to the flu – highly contagious and gets

worse if left untreated will "rub off" on others weakens chances to succeed

A positive attitude … fosters good results compared to electricity – “shocking” importance

and not recognized or appreciated until absent not verbally rewarded; increases chances of success


Appear Self-confident Prerequisite to a successful and rewarding

career willing to learn new skills willing to take opportunities to grow in order to

develop and maintain self-confidence Lacking self-confidence …

timid and shy; self-doubt do not feel importance; low self-esteem do not feel worthy to make a contribution do not take opportunities to show capabilities


Appear Self-confident Over confident …

appear conceited have an inflated sense of self-worth believe they are smart, best looking, and overall most

able in the group their opinion or answer is always the correct one everyone looks up to them and respects them do not grow … busy "coasting" on perceived

"importance"


Appear Self-confident Proper degree of self-confidence …

realize that they are no better or no worse than their peers

these people are poised and confident hold head up in a crowd earn respect from peers and leaders by wise

decisions and helpfulness


Have Realistic Expectations of Self Realizing limits is important to becoming our

best Set goals to be successful … must be

challenging, obtainable, and realistic based on set of limitations and capabilities

Low expectations results in boredom and never achieve full potential

High expectations cause self-doubt and results in frustration

Setting realistic goals and working to achieve them helps in continuous growth and development


Demonstrate a positive Attitude Shows how successful you are as a person Strive to do the best at every job that you do. Improve your attitude if you need to. Positive attitudes can change how you feel

about yourself. A positive attitude is contagious


Appear Self-confident Can lead you to a successful and rewarding

career Be willing to learn new skills Take to opportunity to grow Do not doubt your value You will earn the respect of others You will not be respected by others if you do not

respect yourself.


Have realistic expectations of yourself Know you limitations Be the best you can be Set goals for yourself (be challenging but

realistic) Work to achieve your goals Continue to grow and develop as a person


Attitude Toward Yourself Think well of yourself personally Think well of yourself professionally Project a professional image at all times Appreciate and understand the importance of the

work you do


Attitude Toward Your Job Accept change Maintain honesty and integrity Understand cultural diversity Avoid office politics Remain loyal Respect privacy of others Learn to work under pressure and adjust to

being pulled in many directions at once


Attitudes Toward Your Co-Workers Promote teamwork Don’t brag constantly (or whine) Respect privacy of others Use positive language, even in conflict situations Strive to settle differences before they become a

problem—don’t carry a grudge


Attitude Toward Customers/Clients Always greet people with a smile Be service-oriented Always greet people with a smile Always stand to greet people (if possible) Always strive to be helpful


ATTITUDEPracticum in Irving ISD

DCP Attitude Irving ISD

Career

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