Int Report Modified

8/8/2019 Int Report Modified

1/9

INTERNSHIP REPORT

PAKISTAN TELECOMMUNICATIONCOMPANY LIMITED

Presented by:

Umer IshaqRoll No.080666BBA (Honors)

Session 2009-2012

Department of Management Sciences

Air University, Islamabad

1 | P a g e


2/9

IN THE NAME OF ALLAH WHO IS THE

MOST BENEFICENT

&

EVER MERCIFUL

PREFACE

2 | P a g e


3/9

As a student of BBA (Honors), I did internship in PTCL (R n Cdepartment) B.Z North Islamabad F/5-1, Islamabad. The time span ofmy internship was six weeks. During my internship, I learnt the basics,concepts and processes performed in R n C department RTR.

In this report, I will explain the concepts of Revenue and collection andwill tell how these concepts are implemented in this department.

In the end of the report, I will tell about my personal experience of theinternship in Revenue& collection department in PTCL B.Z NorthIslamabad F/5-1, Islamabad.

Table of Contents

1. Weekly reports2. Personal Experience

3 | P a g e


4/9

WEEKLY REPORT:

4 | P a g e


5/9

In my 1st and 2nd week at PTCL office B.Z North Islamabad, I was

attached with the Revenue and Collection Department by the G.M

Finance. In the Revenue and Collection Department; I was kept under

supervision of Mr. Zafar Nadeem He is the Senior Manager of Revenueand Collection Department.

In the Revenue and Collection Department, each manager was

assigned with different regions and it is the responsibility of the

manager to continuously monitor the collection and billing in its

respective region and record the revenue. Mr. Zafar Nadeem was

assigned with the Rawalpindi Region. In the Rawalpindi Region, there

came different Tehsils i.e. Attock, Taxila, Rawat, Gujar Khan, Murree,

Jhelum, Chakwal and Talagang.

All of the tasks of Revenue and Collection Department RTR are divided

into two groups i.e. office work and field work. The finance wing is

responsible for the office work and the operational wing is responsible

for the field work i.e. they physically provide services to the customers.

In the operational wing, there are mainly three SBMs i.e. SeniorBusiness Managers which are assigned by different areas.

After the brief introduction of the department and its operations, I was

introduced with the integrated system on which the Revenue and

Collection Departments work. This system is known as BnCC i.e. Billing

and Customer Care. In this system all the record of the customers

regarding the address, its region, the number of calls made, amount

paid, amount due, date on which the payment is made etc. In short,

each and every detail regarding the telephone connection is recorded

by the BnCC. The BnCC is used by the two wings i.e. the operational

wing and the Revenue wing. The BnCC works on further two systems

i.e. the live system and the monthly system.

5 | P a g e


6/9

In my 3

rd

and 4

th

week at PTCL office B.Z North F/5-1 Islamabad, I wassuperintended by Mr. Khurrum Khushal Khan He is the Senior Regional

Officer (SRO) Rawalpindi.

In the beginning, he told me about the procedures how the new

customer is added in the Billing and Customer Care (BnCC) system.

Firstly when the customer is added in the BnCC system the meter is

started. This meter shows us about the number of unit calls made.

When the month ended the meter is stopped and the monthly bill is

generated by the Revenue wing with the help of BnCC monthly

system. After this the new meter is started in the new month and the

same goes on. The BnCC System records five to six months previous

data regarding the revenue and collection.

When the bill is generated, it is then handed over to the printing press

for printing. After printing, these bills are passed over to Mr. Jaffer who

is the Data Process Executive (DPE) in the Revenue and Collection

Department. Mr. Jaffer sorts the bills of the Rawalpindi region and then

sends it to their respective Regional Officer (RO) in different areas.

Then the Regional Officers send these bills to the Post Office in their

Region who then mails it to the customer addresses. Post office

charges Rs 6 /bill as a delivery charges.

Then Mr. Khurrum informed me about the channels from which the

collection of the bills is made in the Rawalpindi region. There are

mainly four channels of collection i.e. E-Payments

Habib Bank Limited

Muslim Commercial Bank

United Bank Limited (Lahore)

6 | P a g e


7/9

In 5rd and 6th week we attached with Mr. Waqas Tariq he is financial

analytics. He also told me about BnCC system. In this system we see

the details of any customer for example customer payment, name,

address, billing amount. In this week I use this system for inquiry that

used heavy calls during the period of august. I found the three

numbers who make the heavy calls I pickedup these three numbers

detail (like name, number, and amount) from the system and then

enter for our data base system. For their record.

He also told me about the reports which he was made. He tells us CFO

Monthly report of June 2010. The details are given below

265 Exchange of RTR work

8 RO (Revenue Office) in different Exchanges of RTR

142,140 number work in RTR Region

FSTC (free service telephone connection) it is for PTCL

employees there is a two categories for FSTC Office (51)

connection type:Residence (71) connection type

NTC (new telephone connection)

Defaulter numbers which can,t paid any amount

PRS (premium rate interface 0800-123456)

CPP (caller party premium)

ERP (Enterprise Resource Planning)

PSTN (Public service telephone)

7 | P a g e


8/9

Exchange Wise Billing Data

category E-Report

Exchange wise billing

Region exchange

SRO vise report

working connection

FSTC number

earning connection

net billing

New telephone connection NA telephone

Posting report

Close connection data Close connection statement

Collection

Collection posting

Summary statement

ARPU (average revenue per unit)

ARPU=PTCL current billing FSTC current billing cpp PRS(60%)

No of earning connection

8 | P a g e


9/9

Personal Experience

I had a good learning experience during my internship in R n C (PTCLB.Z North Islamabad F/5-1). I learnt the basic concepts, got theknowledge of revenue sources and also learned a bit aboutCollection.). Sir khurram (ManagerRTR) also forwarded me some bookson revenue assurance, which I read and understood and in turn thesebooks increased my knowledge about revenue assurance. I also got a

chance to ask customers as a PTCL representative that their DSLconnection is working properly or not.

All in all, I enjoyed the friendly atmosphere and learning environmentduring my internship.

9 | P a g e

Int Report Modified

Documents

Transcript of Int Report Modified