Insurance Model

Call Centre

Claim Assessment Centre

Customer Surveys

Underwriting

Data Capturing and Data Entry

IPO Insurance Process Out Sourcing

Handling Claim Intimations Transmitting information gathered to

relevant partiesEg: Assessors ,Engineers

Giving policy details and clarifications. Making policy information amendments

Eg : Address, Contact information

Call Centre

Motor Evaluate the claim

Inspect the images of the accident damage and garage estimates

Compare the estimate with the damaged caused Endorse repair costs and prepare for requisition

Health Evaluate the claim

Comparison of the ailment with the policy cover Compare treatments/ charges with policy limits Prepare total claim requisition for approval

These processes can apply to other claim classes Eg: Personnel injury, life insurance

Claim Assessment Centre

Conducting Customer Surveys

Prepare questionnaires weekly/monthly/quarterly

Collect feedback, capture data and evaluate

Prepare reports on customer satisfaction scores

Underwrite identified standard policies on pre determined rates

Setting up new policies

Adding additional covers on pre determined rates

Prepare policy documents for printing

Underwriting

Scanning paper based documents such as files and books

Feeding data to the system

Preparing databases on the captured data

Preparing indexes and search tools

Data Capturing and Data Entry