Insurance Model
Call Centre
Claim Assessment Centre
Customer Surveys
Underwriting
Data Capturing and Data Entry
IPO Insurance Process Out Sourcing
Handling Claim Intimations Transmitting information gathered to
relevant partiesEg: Assessors ,Engineers
Giving policy details and clarifications. Making policy information amendments
Eg : Address, Contact information
Call Centre
Motor Evaluate the claim
Inspect the images of the accident damage and garage estimates
Compare the estimate with the damaged caused Endorse repair costs and prepare for requisition
Health Evaluate the claim
Comparison of the ailment with the policy cover Compare treatments/ charges with policy limits Prepare total claim requisition for approval
These processes can apply to other claim classes Eg: Personnel injury, life insurance
Claim Assessment Centre
Conducting Customer Surveys
Prepare questionnaires weekly/monthly/quarterly
Collect feedback, capture data and evaluate
Prepare reports on customer satisfaction scores
Underwrite identified standard policies on pre determined rates
Setting up new policies
Adding additional covers on pre determined rates
Prepare policy documents for printing
Underwriting
Scanning paper based documents such as files and books
Feeding data to the system
Preparing databases on the captured data
Preparing indexes and search tools
Data Capturing and Data Entry
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