Iniciativas de E-Government para el beneficio de los ciudadanos en Japón

E-‐Government ini-a-ves in Japan toward the benefit of ci-zens

6 September, 2013

Kiyoko TSUTSUMI

General Assistant Director

AdministraAve Management Bureau Ministry of Internal Affairs and CommunicaAons

JAPAN

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Before I start holding my presentation,

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(Yahoo! Japan “East Japan Earthquake Picture Project”)

JAPAN was struck by the Great East Earthquake and Tsunami on March 11, 2011.

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【2011, Mar.12～】　Honda and Pioneer provided the Truck traffic information. 【Mar19～】　ITS Japan (NPOs in JPN) provided the Truck traffic information by gathering from 4 companies, Honda, Pioneer, Toyota, and Nissan.

【Apr 6～28】　ITS Japan provide the information by integrating the Truck traffic information and the Traffic and road closure information.

【Mar 23～】 Geographical Survey Institute provided the provided the Truck traffic information by gathering the local government and the road maintenance organization in Tohoku-area.

Traffic and road closure information

Truck traffic information

Use-‐case of uAlizing the Open-‐data

Traffic and Road Closure Informa-on aDer the Earthquake

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The acceleration of digital government remains one of the 1st-priority agenda even in the latest national ICT strategy in Japan

•  The government has just set the "New IT Strategy" on June this year

Looking back the discussions in Japan, it appears that the authorities need to pay attention to not only 1) the digitalization itself but also 2) the deployment of usage, in order to derive the full potential of "OSS"

•  At the first step, we were focusing on the digitalization ratio of the public services and how to link them onto a single portal

•  Now we are trying to ensure the higher usability in the on-line services than the traditional off-line services

– Account integration with single IDs

– Higher security in certification

– BPR in each digitalized service

Summary

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1. General IT circumstances in Japan 2. Japan's experiences to improve G2C services

Organiza-ons in charge of e-‐government

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IT　Strategic Headquarters

Chair: Prime Minister Vice-‐chair: Minister of SSTP Minister of MIC etc. Members: All the Ministers and Members from the Private Sector

CIOs　Council Chair:　Government CIO Vice-‐chair: Director General of AdministraAve 　 Management Bureau of MIC Members: Ministry CIOs

A Ministry CIO

Assistant CIO

B Ministry CIO

Assistant CIO

C Ministry CIO

Assistant CIO ・　・　・

Assistant CIO：Appointed from the Private sector

WG for Gov. InformaAon Systems RenovaAon

WG for The Cloud Gov. InformaAon Systems & Network

AdministraAve Management Bureau of MIC

G-‐CIO

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In these decades, the IT circumstances in Japan

have shown rapid improvements and

brought positive effects on the people's lives

ü The Spread of Mobile CommunicaAons ü  Development of Broadband Infrastructure

ü [EducaAon] Internet Environment at Schools ü [Public Services] Procedures Accessible Online(*1)

(*1) Of the procedures to be made accessible online by each administraAve organ, the percentage of procedures , such as applicaAons and noAficaAons, that could actually be done online declined sharply in FY2009 to 52% as a result of a suspension of electronic applicaAon systems and a review of procedures undertaken by each ministry based on the policy of selecAve implementaAon indicated in the Online Use Expansion AcAon Plan.

Basic ICT performances in Japan

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[Contracts] Approx. 120 million As of the end of March 2012

[Household coverage] As of the end of March 2012 ・Broadband: 100 % ・Super-‐fast broadband： 97.3 %　

[Percentage of schools with LANs] Approx. 83.6 %　 As of the end of March 2012

[Percentage of procedures accessible online] Approx. 52% As of the end of FY2012

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However, we think

there still remains rooms for further improvements

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On June 14 this year,

the government set the "New IT Strategy"

I. Basic concept 1. Breaking through stagna-on and moving toward the

rebirth of Japan ○　Facing various problems, such as a low birth rate and an

aging populaAon, increase in social welfare costs, and need to take measures in preparaAon for large scale disasters

○　Japan should uAlize IT as growth engine to break through stagnaAon and achieve sustainable growth, posiAoning this as the core of its growth strategy.

2. Toward the aXainment of the world’s top IT-‐oriented society ○　Based on reflecAon on the past, efforts should be made to deal

with policy issues through eliminaAon of secAonalism and promoAon of IT measures throughout the whole government, under the iniAaAve of the IT Strategic Headquarters and the government CIO.

○　Eliminate structural barriers, systems, and rules to facilitate expansion of IT uAlizaAon, and demonstrate and present successful models internaAonally

○　Achieve goals in around 5 years (by 2020) With the aim of realizing the world’s top IT-‐oriented society and expanding domesAc outcomes internaAonally, efforts will

be made, with the following three goals in mine. 1.   A society where the crea-on of innova-ve industries and services and the growth of all

industries are promoted ○PromoAng the release of public data to the public (open data) and the uAlizaAon of big data (distribuAon of personal data, etc.) ○Increasing the sophisAcaAon of agriculture and related industries and turning them into knowledge-‐based industries ○PromoAng open innovaAon. ○ Revitalizing local communiAes (including remote islands) ○CreaAng new businesses in the visual media industry by creaAng next-‐generaAon broadcast services

2. A society robust against disasters, the safest society in the world, where people can live healthily, peacefully, and comfortably

○Realizing a society where people can enjoy longevity and good health ○CreaAng a society that is robust against disasters and that is the safest in the world ○Achieving efficient and stable energy management ○CreaAng a society that has the safest, most environmentally-‐friendly, and economical road traffic in the world ○Diversifying employment systems and creaAng a work-‐life balance　

3. A society where everyone can receive one-‐stop public services anywhere at any-me ○Providing convenient e-‐government services ○Reforming the naAonal and local government informaAon systems ○Strengthening government’s IT governance

　

II. A desirable society we should aim to become

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New IT Strategy 2013 (1/2)

III. Efforts to realize a desirable society we should aim to become

(1) Provision of convenient e-‐government services

3. A society where everyone can receive one-‐stop public services anywhere at anyAme　

(2) Reform of the na-onal and local government informa-on systems

[Major efforts] ○All government services should be received electronically, in principle. ○Data formats, terminology, codes, lekers, etc. used on the government’s websites are to be standardized and shared, and applicaAon interfaces are to be disclosed to provide an open environment for the uAlizaAon thereof. Public-‐private cooperaAve efforts will be made to realize more convenient online services.

[Major efforts] ○When making IT investments, business processes are to be thoroughly reviewed and reformed. IntroducAon of the numbering system should be implemented in a systemaAc manner in the relevant administraAve fields by making plans for reforming public services and business processes as well as informaAon systems. ○The number of exisAng informaAon systems (approx. 1,500 in FY2012) should be nearly halved by FY2018. By around FY2021, the government informaAon systems should all be integrated into the cloud compuAng system, in principle, to reduce operaAng costs (aim to achieve a 30% reducAon).

(3) Strengthening of government’s IT governance [Major efforts] ○Plans to invest in the government informaAon systems are to be made along with budget compilaAon from FY2014. ○A Japanese version of the IT Dashboard (an online system to enable people to check IT investments made by ministries and agencies in a list form) is to be developed with the goal of starAng operaAon in FY2014. ○Efforts should be made to uAlize open source sonware and promote standardizaAon and sharing in procuring informaAon systems, to reduce procurement costs through reviewing assessments of the technical capacity of bidding contractors, and to build a compeAAve market.

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New IT Strategy 2013 (2/2)

"Open data" ini-a-ves

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(1) Government shall actively release public data.

(2) Public data shall be released in machine-readable formats.

(3) The use of public information shall be encouraged whether for commercial or non-commercial purposes.

(4) Specific measures shall be taken such as the prompt disclosure of public data that can be released and results shall be steadily accumulated.

2. Public Data Subject to Measures

3. Collabora-on with the Private Sector and Local Governmental Bodies

1. Fundamental Principles

The fundamental principles concerning measures for promoting the use of public sector information in Japan are set forth in (1) through (4) below:

Promo-on of e-‐Government services

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Increase the convenience of citizens’ life! Citizen-centric electronic government services by national and local governments

Government services offering greater convenience that place less of a burden on users

Mission

Vision

The administrative operation with less cost and more efficiency

Administrative infrastructure that is highly resistant to disasters and security issues

— —

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What we are thinking to implement the strategy

is derived from our experiences accumulated in

the last decade

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1. General IT circumstances in Japan 2. Japan's experiences to improve G2C services

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Approach to selecting priority procedures

u A procedure that is frequently used by citizens or companies (more than one million applications, etc. annually)

u A procedure, etc. that is repeatedly or continuously used mainly by companies (less than one million applications, etc. annually)

Annual No. of applications, etc. for the 71 priority procedures: Approx. 460 mil.

No. of procedures by priority procedure field

Reg

istra

tions

Nat

iona

l ta

xes

Soc

ial a

nd

labo

r in

sura

nce

Impo

rt/ex

port

and

harb

or

Indu

stria

l pr

oper

ty

right

s ap

plic

atio

ns

Car

re

gist

ratio

n

Oth

er

5 15 21 20 1 1 8

Registration: 173 mil. (39.1%)

National taxes: 35 mil. (8.0%)

Social and labor insurance:

146 mil. (32.9%)

Other procedures designated as priority

procedures: 5.7 mil. (1.3%)

Annual No. of applications for procedures available on the Internet (approx. 7,500 procedures): 443 million

(Note) Prepared based on the “Current Status of Internet Administrative Procedures, etc. in FY2011”

Import/export and harbor-related: 46 mil. (10.4%)

Procedures not designated as priority procedures:

37 mil. (8.4%)

91.6% of procedures for which Internet

application, etc. is possible

Outline of on-‐line public services in Japan

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Now we are aware of the importance balancing

1) the digitization itself and

2) the deployment of usage,

in order to derive the full potential of "OSS"

Portal Site

Account / ID

CerAficaAon

Procedure

Account / ID

Service-‐Procedure



Portal Site

Public-‐CerAficaAon

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2

3

4

OSS and Issues

OSS structure Issues

1

2

3

4 ・・・

To ensure seamless / integrated "access" to the whole set of services

To synchronize user data among isolated / individual services

To offer services as secure / reliable as off-‐line ones

To re-‐design service procedures themselves to opAmize in digiAzaAon

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Portal Site

Account / ID

CerAficaAon

Procedure

Account / ID




Portal Site


1

2

3

4

OSS and Issues


1

2

3

4 ・・・





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Portal Site

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No Time! Far from

the counters!

Hard to go to the counters!

Convenient!

Portal Site •  with the structured access to the services

1

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The Government Portal Site: “e-‐Gov”

"  The e-‐ApplicaAon Systems in ministries have been integrated to “e-‐Gov” for one-‐stop services.

"  The “e-‐Government Customer Support Centre” is opened to deal with various inquiries on how to use “e-‐Gov”.

The Government Portal Site

キーワード検索

検索

組織，制度概要

報道発表資料，新着情報

所管の法令・告示・通達

方針・指針・施策・計画等

調査研究結果

審議会等

パブリックコメント

白書等

統計調査結果

申請・届出等手続・様式

調達情報

予算及び決算

評価結果等

情報公開

お知らせ

ヘルプｻｲﾄﾏｯﾌﾟTOP画面 ○○○×××

・登記の申請

・○○○○の届出

・雇用保険関係の届出

会社を設立する場合

行政手続案内行政手続案内



検索


検索





調査研究結果

審議会等


白書等

統計調査結果


調達情報

予算及び決算

評価結果等

情報公開





調査研究結果

審議会等


白書等

統計調査結果


調達情報

予算及び決算

評価結果等

情報公開

ヘルプヘルプｻｲﾄﾏｯﾌﾟｻｲﾄﾏｯﾌﾟTOP画面TOP画面 ○○○○○○××××××

お知らせお知らせ

・登記の申請

・○○○○の届出




・登記の申請

・○○○○の届出





検索





調査研究結果

審議会等


白書等

統計調査結果


調達情報

予算及び決算

評価結果等

情報公開

お知らせ


・登記の申請

・○○○○の届出





検索





調査研究結果

審議会等


白書等

統計調査結果


調達情報

予算及び決算

評価結果等

情報公開

お知らせ


・登記の申請

・○○○○の届出






検索


検索


検索


検索


検索





調査研究結果

審議会等


白書等

統計調査結果


調達情報

予算及び決算

評価結果等

情報公開





調査研究結果

審議会等


白書等

統計調査結果


調達情報

予算及び決算

評価結果等

情報公開





調査研究結果

審議会等


白書等

統計調査結果


調達情報

予算及び決算

評価結果等

情報公開





調査研究結果

審議会等


白書等

統計調査結果


調達情報

予算及び決算

評価結果等

情報公開


お知らせお知らせ

・登記の申請

・○○○○の届出




・登記の申請

・○○○○の届出




・登記の申請

・○○○○の届出




・登記の申請

・○○○○の届出




Web sites of government ministries

Provide cross-ministries administrative information in web sties

・・・・・・・・・・・・・・・・・・・・・・・

Web site of Ministry A

・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・

Web site of Ministry B

Guide for how to use “e-Gov” in easy-to-understand

Support of utilization of e-Government

E-mail

Web Search

Guide

How can I process an e-application?

Submit multiple applications at once

Ministry A

Ministry B

I want to establish a new company. How can I do ?

I want to collect information from various sources. It’s time consuming to visit and search many different Web sites.

e-Government Customer Support Center

Government Common Network

Electronic application

Model system in a local government

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Main Func-ons of “e-‐Gov” ：1.Information providing function　　　　　：2.Online application function ：3.User support function

Search Engine of Laws and Regulations

Free and user-friendly search engine of the latest version of Japanese laws and regulations

E-Government Customer Support Center

Help desk on the usage of “e-Gov”

Public Comments Information

The announces of all public comments from each ministry

Opinion Box

Acceptance of administrative counselling and the opinions to each ministry or e-Gov

Cross-ministries administrative information　

- Search engine of administrative document files management ledgers and personal information file register. - Information on each ministry and agency such as organizational structure, jurisdiction, location, etc.

Administrative Organization Information

Links to the websites of each ministry, incorporated administrative agency and local branch bureau

Categorized information Links to the websites of each ministry on press releases, white papers and the announces of procurement, etc.

E-application Portal Site

The portal site of online-application procedures to the central government (since Apr. 2005)

Guide Information on Administrative Procedures

Search engine of administrative procedures by keywords or life events

Earthquake Informa-on

Links to the information for the victims of the Great East Japan Earthquake provided by the central and local governments and the private sectors

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Just offering a portal site is not sufficient

to lead the users in the complex forest of services;

It must be STRUCTURED

Support for citizens to recover from the Earthquake

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Support programs provided by the ministries, prefectures, cities and other organizations

Concept Provide InformaAon without excepAon and quickly !

Recovery and Reconstruction Support Program Database R-Assistance.go.jp

奨学金検索　教材検索　学校検索

Recovery and Reconstruction Support Program Database – The support flow with DB -‐

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Personalized search

Supp

ort P

rogr

ams

Mush up With Non –Government Services

Apps &

API

Find support programs easily

r-assistance.go.jp

East Japan area Government

Local Governments

・Grant ・Support

Structuralization

Catalogue

Telephone support desk

Support desk

Recovery and Reconstruction Support Program Database -‐ Outline of the using process -‐

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1. Input your condition

4. Get the form 5. Submit the form (not online)

Consultation

Apply & Submit

2. Available program list 3. Detail information

of the program

Government staff and Local government staff

Portal Site

Account / ID

CerAficaAon

Procedure

Account / ID




Portal Site


1

2

3

4

OSS and Issues


1

2

3

4 ・・・





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Accunt / ID

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"My number" system •  that enables users to deliver his / her own data

among services

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“My number System “ (The tax and social security systems)

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Outline of the System

Aim

•  To eliminate the excessive burdens in the Government

service on both the “Citizen-side” and the “Government-

side”

•  “My number” system is the platform in order to Identify

myself as “who I am” electronically by managing with the

“Number.”

•  This system enables the personal information which is

located in the multiple organizations to connect each other

as the identified person

Portal Site

Account / ID

CerAficaAon

Procedure

Account / ID




Portal Site


1

2

3

4

OSS and Issues


1

2

3

4 ・・・





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Cer-fica-on

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"Public Certification Service for Individuals" •  ensure strict security level

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Public Cer-fica-on Service for Individuals

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•  Prevent spoofing and manipulation with the ‘Electronic

Certificate’ in the electronic procedures on the Internet

•  “Public Certification Service for Individuals” has the

functions to issue the ‘Electronic Certificate’ and to

verify the validity of the application via the Internet. Outline of the System

Aim

Portal Site

Account / ID

CerAficaAon

Procedure

Account / ID




Portal Site


1

2

3

4

OSS and Issues


1

2

3

4 ・・・




To re-‐design service procedures themselves to opAmize in digitalizaAon

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Procedure

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Business Process Reform •  including "going paperless“

We need to re-design service procedures themselves to optimize in digitalization with BPR.

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Portal Site

Account / ID

CerAficaAon

Procedure

Issues / Japan's ini-a-ves

Issues

1

2

3

4





Portal Site •  with the structured access to the services

"My number" system •  that enable users to deliver his / her own data among services

"Public CerAficaAon Service for Individuals" •  ensure strict security level

Business Process Reform •  including going paperless

Japan's solutions / initiatives

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Toward the benefit of citizens !

Thank you for your kind attention

Iniciativas de E-Government para el beneficio de los ciudadanos en Japón

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Transcript of Iniciativas de E-Government para el beneficio de los ciudadanos en Japón