© 2016 IBM Corporation

Importance of Technology & Governance in Smart Cities

Deepti V DuttLeader – Government & Smart CitiesIBM India

26th Nov 2016

© 2016 IBM Corporation

What is a smart city?

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A smart city needs to focus on three components

Smarter citizensSmarter processesSmarter Infrastructure

• Utilities management (energy, water, solid waste, waste water)

• Transportation & public safety• Communication & networking• Health, education &

recreation services • Single window for city services • Coordination between

departments• Efficient & responsive

administration

• Enabling citizens to realize their potential

• Involvement of citizens in city maintenance, governance and sustainable lifestyle choices

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Technology as an enabler to make smart citizens, processes & infrastructure

Enable Platforms for Citizen-Government

Interactions

Digitize & Monitor Service Delivery Processes

Smart Sensors on Hard Infrastructure to Run the

City

• Healthcare• Education• Social security• Leisure & cultural• Taxation• Licenses & certificates• Etc..

• Utilities (energy, water, waste management)

• City safety & surveillance (street lights, CCTV, alarm systems)

• Transportation• Etc..

Centralize monitoring & Optimize resources – Proposed SMAC Center

Correlate data across systems, advanced analytics for improved decision making

• Services:• Emergency• Non-emergency• Informational• Participative

governance•Platforms:

• Contact center• Web• Mobile• Social media

Instrumented

Intelligent

Interconnected

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Integrate

Standardize

ICT Platform

Simplify

At IBM, we use a smart city engagement to TRANSFORM and not TRANSLATE existing processes and systems

© 2016 IBM Corporation

Thank YouDeepti.Dutt@IN.IBM.COM

Instrumented Interconnected Intelligent Smarter