Implementation of National Electronic Single Window (eSW) – Grenada’s Experience

Presented by:Lyndonna Hillaire-MarshallGrenada

June 11-12, 2013

Peer to Peer Learning Workshop ASYCUDA World - Livingstone, Zambia

Main objectives of this session

To help create a better understanding of Electronic Single Windows, by sharing Grenada’s experience.

OutlineOutline

• Background information on Grenada Customs Department

• Customs Modernization Initiative-how the single window operations was conceptualized

• Examples of Grenada’s Customs interface with other agencies – Interface with Licensing Authority– Interface with Grenada Bureau of Standards

• Challenges• Conclusion

Customs Department background information

• Structure– Division of the Ministry of Finance – PS -

COC

– One major sea ports (two smaller ones)

– 8 sections – staff complement of 130

Customs Modernisation Program

• Implementation of ASYCUDA World– One – Stop- Shop operation – interfaces

with other agencies

• Introduction of modern customs management tools – Risk Management – Post Audit

• Development of detailed Customer Service Program– Launch of The Department’s Service

Charter

Key Features of Key Features of ASYCUDA World to support ASYCUDA World to support

eSWs eSWs

System can incorporate other agencies

Can be accessed online

Transactions in the system are done in real time

Invoices, manifest, certificates can be viewed online

Reasons for eSWs

Grenada Customs’ experience with other agencies

interface with ASYCUDA World

The process

Where are we now?

Grenada’s experience with two agencies interface with ASYCUDA World

• Ministry of Trade – Licence operation

• Grenada Bureau of Standards

Example 1

1.1. The importer’s systemThe importer’s system

2.2. The Ministry of Trade’s The Ministry of Trade’s

3.3. ASYCUDA/ Customs systemASYCUDA/ Customs system

License interface through ASYCUDALicense interface through ASYCUDA

Applicant / TraderApplicant / Trader

LicensingLicensing AuthorityAuthority

Request Request approved ?approved ?

Processing of Processing of requestrequest

YesYesNoNoInform Inform tradertrader

CustomsCustoms

IssueIssue licenselicense

Request for License Request for License in in electronic formatelectronic format

LICENCE/PERMIT PROCESSING PATHLICENCE/PERMIT PROCESSING PATH

SET OF POSSIBLE SET OF POSSIBLE OPERATIONSOPERATIONS

• Total Write-OffTotal Write-Off• Partial Write-Partial Write-OffOff

CUSTOMSCUSTOMS

• Post-Entry-Post-Entry-AdjustAdjust• Cancel Write-Cancel Write-offoff

LICENCE/PERMITS PROCESSING PATHLICENCE/PERMITS PROCESSING PATH

SET OF POSSIBLE SET OF POSSIBLE OPERATIONSOPERATIONS

• Create newCreate new• SaveSave•DeleteDelete• SubmitSubmit

SET OF POSSIBLE SET OF POSSIBLE OPERATIONSOPERATIONS

• ApproveApprove• RejectReject• QueryQuery

• RevokeRevoke• ExtendExtend• Insp. ReportInsp. Report•View Write-Off View Write-Off StatusStatus

• AmendAmend• Re-SubmitRe-Submit• WithdrawWithdraw• Write-Off Write-Off StatusStatus

APPLICANTAPPLICANT AUTHORITYAUTHORITY

Example 2

Grenada Bureau of Grenada Bureau of Standards (GDBS)Standards (GDBS)

Roles• Monitoring of technical regulations for

imported products;

• To safeguard the country against the ‘dumping’ of inferior quality goods;

• Protection of health and the environment

Bureau of Standards/Bureau of Standards/ ASYCUDA World Process ASYCUDA World Process

• Process– Importer(s) make their entries in ASYCUDA

World– Items of interest to GDBS are directed to the

appropriate lane as specified by the GDBS rules in the system• Red Lane – Physical Inspection• Yellow Lane – Document Check• Blue – Release to warehouse for further processing• Purple – Query (additional information required)

– Action is taken by GDBS– Items released/not released

Results / BenefitsResults / Benefits

• Increased monitoring

• Operational efficiency increase (scheduling of inspections)

• Better traceability and data collection

Number of inspections

2011 2012 *

Appliances 92 116 26.1 % increase

Tyres 96 130 35.4 % increase

ChallengesChallenges

On Customs side• Took on too much at

once strained human resources / Technical capabilities

• Lack of commitment by agencies to follow through on responsibilities

• Resistance to change – not recognizing the potential of the system

Agencies side• Concerns about the

timely accounting for the monies collected on their behalf

• Full capability of the system is not being used

• Resources (GDBS-onsite transactions)

ConclusionConclusion

• Customs Modernization Initiative-how the single window operations was conceptualized

• Examples of Grenada’s Customs interface with other agencies – Interface with Licensing Authority– Interface with Grenada Bureau of Standards

• Challenges

IN

GRENADA

ASYCUDA

Thank you!