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ICT priorities in the Middle East - MarketResearch · Figure 1: Middle Eastern enterprise ICT...
Transcript of ICT priorities in the Middle East - MarketResearch · Figure 1: Middle Eastern enterprise ICT...
ICT priorities in the Middle East
Enterprise ICT investment plans to 2013
July 2013
ICT priorities in the Middle East www.kable.co.uk / © The iD Factor Ltd / + 44 (0) 207 936 6997
TABLE OF CONTENTS
1 Enterprise ICT investment trends ...................................................................... 5
1.1 Introduction .................................................................................................................. 5
1.2 Survey demographics .................................................................................................. 5
1.3 ICT budget changes ..................................................................................................... 9
1.4 Strategic objectives .....................................................................................................11
1.5 Core technology investment priorities ..........................................................................13
2 Detailed ICT investment priorities ................................................................... 16
2.1 Introduction .................................................................................................................16
2.2 Enterprise applications ................................................................................................16
2.3 Business intelligence ...................................................................................................19
2.4 Security .......................................................................................................................21
2.5 Content management ..................................................................................................23
2.6 Mobility ........................................................................................................................25
2.7 IT systems management .............................................................................................27
2.8 Communications & collaboration .................................................................................29
2.9 Green IT & virtualization ..............................................................................................31
2.10 Cloud computing solutions ..........................................................................................33
3 Summary ............................................................................................................ 35
3.1 Middle Eastern enterprises are planning to increase their spending on advanced
technologies such as mobility and cloud computing ....................................................35
4 Appendix ............................................................................................................ 36
4.1 Definitions ...................................................................................................................36
4.2 Further reading ...........................................................................................................36
4.3 Contact the authors .....................................................................................................37
ICT priorities in the Middle East www.kable.co.uk / © The iD Factor Ltd / + 44 (0) 207 936 6997
List of Figures
Figure 1: Middle Eastern enterprise ICT survey geographical breakdown ................................................ 4
Figure 2: Middle Eastern enterprise ICT survey industry breakdown ........................................................ 5
Figure 3: Middle Eastern enterprise ICT survey breakdown by size band (number of employees)............ 6
Figure 4: Recent and expected ICT budget changes among Middle Eastern enterprises ......................... 8
Figure 5: Current strategic objectives of Middle Eastern enterprises ...................................................... 10
Figure 6: Current and future investment priorities of Middle Eastern enterprises across
core technologies..................................................................................................................... 12
Figure 7: Enterprise applications – Middle Eastern enterprises’ current and future investment priorities 15
Figure 8: Business intelligence – Middle Eastern enterprises’ current and future investment priorities ... 18
Figure 9: Security – Middle Eastern enterprises’ current and future investment priorities ....................... 20
Figure 10: Content management – Middle Eastern enterprises’ current and future investment priorities 22
Figure 11: Mobility – Middle Eastern enterprises’ current and future investment priorities ...................... 24
Figure 12: IT systems management – Middle Eastern enterprises’ current and future
investment priorities ............................................................................................................... 26
Figure 13: Communications & collaboration – Middle Eastern enterprises’ current and
future investment priorities ..................................................................................................... 28
Figure 14: Green IT & virtualization – Middle Eastern enterprises’ current and
future investment priorities ..................................................................................................... 30
Figure 15: Cloud computing solutions – Middle Eastern enterprises’ current and
future investment priorities ..................................................................................................... 32
List of Tables
Table 1: Middle Eastern enterprise ICT survey geographical breakdown.................................................. 5
Table 2: Middle Eastern enterprise ICT survey industry breakdown ......................................................... 6
Table 3: Middle Eastern enterprise ICT survey breakdown by size band (number of employees) ............. 7
Table 4: Recent and expected ICT budget changes among Middle Eastern enterprises .......................... 8
Table 5: Current strategic objectives of Middle Eastern enterprises ........................................................ 10
Table 6: Current and future investment priorities of Middle Eastern enterprises across
core technologies...................................................................................................................... 13
Table 7: Enterprise applications – Middle Eastern enterprises’ current and future investment priorities .. 16
Table 8: Business intelligence – Middle Eastern enterprises’ current and future investment priorities .... 18
Table 9: Security – Middle Eastern enterprises’ current and future investment priorities ......................... 20
Table 10: Content management – Middle Eastern enterprises’ current and future investment priorities . 22
Table 11: Mobility – Middle Eastern enterprises’ current and future investment priorities ....................... 24
Table 12: IT systems management – Middle Eastern enterprises’ current and future
investment priorities ................................................................................................................ 27
Table 13: Communications & collaboration – Middle Eastern enterprises’ current and
future investment priorities ...................................................................................................... 28
Table 14: Green IT & virtualization – Middle Eastern enterprises’ current and future
investment priorities ................................................................................................................ 31
ICT priorities in the Middle East www.kable.co.uk / © The iD Factor Ltd / + 44 (0) 207 936 6997
Table 15: Cloud computing solutions – Middle Eastern enterprises’ current and future
investment priorities ................................................................................................................ 32
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1 Enterprise ICT investment trends
1.1 Introduction
This report presents the findings from a survey of X Middle Eastern enterprises regarding their Information &
Communication Technology (ICT) investment priorities. The survey investigates the core technologies which
Middle Eastern enterprises are investing in, including the likes of enterprise applications, security, mobility,
communications & collaboration, and cloud computing. The report also highlights Middle Eastern enterprises’
strategic objectives with regards to their ICT investments, in order to provide better insight to ICT vendors relating
to the positioning of their solutions. ICT investment trends are identified through to the second half of 2014
following feedback from respondents on their forthcoming investment plans.
The survey was conducted in September 2012 via an online methodology, with respondents all having ICT decision
maker responsibility (typically CIOs and IT Managers). Kable plans to repeat the survey in the second half of 2013,
in order to monitor ICT investment priorities on an ongoing basis.
1.2 Survey demographics
Figure 1: Middle Eastern enterprise ICT survey industry breakdown
Source: Kable
X%
X%
X%
X%
X%X%
X%
X%
X%
X%
X%X%
Middle Eastern enterprise ICT survey industry breakdown
Financial markets Utilities Education Retail
Manufacturing Insurance Government Healthcare
Energy Media Retail banking PharmaceuticalsX respondents
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Table 1: Middle Eastern enterprise ICT survey industry breakdown
Industry Count Percentage of respondents
Energy X X%
Financial markets X X%
Utilities X X%
Healthcare X X%
Manufacturing X X%
Education X X%
Insurance X X%
Retail banking X X%
Pharmaceuticals X X%
Government X X%
Media X X%
Retail X X%
Total X X%
Source: Kable
Figure 2: Middle Eastern enterprise ICT survey breakdown by size band (number of employees)
Source: Kable
X%
X%
X%
X%X%
X%
X%
Middle Eastern enterprise ICT survey breakdown by size band (number of employees)
Over 10000 5000-9999 2000-4999 1000-1999 500-999 100-499 50-99
X respondents
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Table 2: Middle Eastern enterprise ICT survey breakdown by size band (number of employees)
Employee size band Count Percentage of respondents
Over 10000 35 21%
5000-9999 25 15%
2000-4999 12 7%
1000-1999 20 12%
500-999 28 17%
100-499 35 21%
50-99 10 6%
Total 165 100%
Source: Kable
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1.4 Strategic objectives
Figure 3: Current strategic objectives of Middle Eastern enterprises
Source: Kable
Table 3: Current strategic objectives of Middle Eastern enterprises
Strategic objectives Average rating
Improving security/privacy X
Systems simplification X
Standardizing infrastructure technologies X
Encouraging more IT self service X
Enhancing collaboration and data management X
Moving to a virtual infrastructure X
End-to-end business transformation projects X
Moving towards a shared services model X
Business process outsourcing X
Source: Kable
A large number of enterprises in the Middle East are using IT as a business enabler and
....................................................... (A brief description of the strategic objectives that are driving ICT investments in
Middle Eastern enterprises)
1.0 1.5 2.0 2.5 3.0 3.5
Business process outsourcing
Moving towards a shared services model
End-to-end business transformation projects
Moving to a virtual infrastructure
Enhancing collaboration and data management
Encouraging more IT self service
Standardizing infrastructure technologies
Systems simplification
Improving security/privacy
(1 = not an objective, 4 = top priority)
What are your major strategic objectives this year?
x respondents
Average ratingXX XX XX XX XX XX
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1.5 Core technology investment priorities
Figure 4: Current and future investment priorities of Middle Eastern enterprises across core technologies
Source: Kable
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Table 4: Current and future investment priorities of Middle Eastern enterprises across core technologies
Technology category
Have now (Count)
Have now (%)
Considering investment in next 2 years (count)
Considering investment in next 2 years (%)
Security X X% X X%
IT systems management X X% X X%
Green IT & virtualization X X% X X%
Enterprise applications X X% X X%
Communications & collaboration X X% X X%
Content management X X% X X%
Mobility X X% X X%
Business intelligence X X% X X%
Cloud Computing X X% X X%
Source: Kable
According to the survey, security technologies have the highest penetration rate, ...................(Brief description of
which technologies enterprises are currently investing in, as well as those that they are set to make the greatest
investments in, in the next couple of years)
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2 Detailed ICT investment priorities
2.1 Introduction
In addition to identifying ICT investment priorities within core enterprise technology categories, Kable’s survey also
drills into depth as to how Middle Eastern enterprises are planning to make investments at the more detailed sub
category level. This section of the report focuses on enterprises’ technology investment priorities within the
Enterprise Applications, Business Intelligence, Security, Content Management, Mobility, IT Systems Management,
Communications & Collaboration, Green IT & Virtualization, and Cloud Computing categories.
2.2 Enterprise Applications
Figure 5: Enterprise Applications – Middle Eastern enterprises’ current and future investment priorities
Source: Kable
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Table 5: Enterprise Applications – Middle Eastern enterprises’ current and future investment priorities
Enterprise applications
Have now (count)
Have now (%)
Considering investment in next 2 years (count)
Considering investment in next 2 years (%)
HR Management X X% X X%
Customer Relationship Management (CRM) X X% X X%
Financials X X% X X%
Enterprise Resource Planning (ERP) X X% X X%
Supply Chain Management (SCM) X X% X X%
Product Lifecycle Management (PLM) X X% X X%
Marketing Automation & Customer Lifecycle Management (CLM) X X% X X%
Business Process Management (BPM) X X% X X%
Source: Kable
The demand for enterprise applications is growing in the Middle East; such applications enable enterprises to
manage their operations more effectively by providing ................................... (Briefly describe in which sub
categories enterprises are planning on making investments).
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4 Appendix
4.1 Definitions
Enterprise technologies
Enterprise applications – core enterprise applications include the likes of Customer Relationship Management
(CRM), Enterprise Resource Planning (ERP), Financials, Supply Chain Management, HR Management, Product
Lifecycle Management, Business Process Management (BPM), Interactive marketing automation systems &
customer lifecycle management.
Business intelligence – covers Data warehousing/marts, Analytics, Real-time Business Intelligence, Social
sentiment analysis.
Security – includes Identity & access management, Security & vulnerability management, End-point security &
anti-virus, Network security, Content and web filtering (including firewalls), Application Security, Backup & archive,
Database security, Data Loss Prevention (mobile security).
Content management – covers Document Management, Records Management, Web Content Management,
Digital Asset Management, E-mail Archiving, and Enterprise Search.
Mobility – covers Mobile device management, Customer facing mobile applications/m-commerce, Employee /
supplier facing mobile applications & development/integration, Tablet computing.
IT systems management – covers Systems & network management, Storage management, Service
management, Database management, Transaction performance management, User experience management,
Virtualization management, Patch management & configuration.
Communications & collaboration – includes Internet Protocol-Private Branch Exchange (IP-PBX), IP-Contact
Centre, Unified Communications: VoIP/Presence/Instant messaging, Web/video conferencing.
Green IT & virtualization – covers Server virtualization, Storage virtualization, Network virtualization, Datacentre
power and cooling reduction technologies, Desktop virtualization, Power management tool for PCs and monitors,
Printing and paper usage management.
Cloud Computing – covers Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a
Service (SaaS), Private Cloud, and Hybrid cloud (mixed cloud & on-premise models).