ICF Competency 5 : Active Listening

8. Creating Awareness 9. Designing Actions 10. Planning and Goal Setting11. Managing Progress and Accountability

Setting the Foundation or Frame = Contracting;

Co-creating the Relationship= Contacting and opening the Coaching Container;

Communicating Effectively = Exploring and bringing to surface

Facilitating Learning and Results = Supporting Generativity and Integration

1. Meeting Ethical Guidelines and Professional Standards2. Establishing the Coaching Agreement

3. Establishing Trust and Intimacy with the Client4. Coaching Presence

5. Active Listening 6. Powerful Questioning7. Direct Communication

What can we learn from

introverted people aboutthe power of

listening?

Your Mastery in Active Listening is the Key to the Inner World of the Client …

5

No, Judgemental, Defensive or Pre-Formatted Listening

EFFECT = The Generative, Coaching Container doesn’t open

Active Listening = Co-Exploring Deep Structure EFFECT = Generative, Coaching Container opens

Powerful Questioning while holding the Generative, Coaching

Container creates awareness

Co-Creation/ unfolding of

New Patterns

Resources and new options show up

Hold the coaching container.What is your amplitude?

Active ListeningWhat shows up if we model thiscompetency?

Starting Level of Active Listening

• No listening• Listening with an agenda• Defensive listening• Judging while listening

• Growing from this level?

You won’t get in

ACC level of Active Listening

• Great active listening on surface or verbal level

• Active listening but with an agenda: • Solving the problem of the client• Demonstrating knowledge, added value, …• Still limited to own MAP of reality

• Growing from this level?

Verbal and non-verbal

PCC level of Active Listening

• Start of multi-layered, explorative listening beyond words;

• You can still feel an urge to solve, to help in the listening;

• Rather lineair listening;

• Growing from this level?

What is being expressed through words?

What is the client showing about him/herself?

What is showing up between us?

What is he asking for without words?

MCC level of Active Listening• Deep, multi-layered, explorative listening;• The coach is learning from the client;• It’s not about coach-understanding but client-awareness;• Tuning in to the client, deep “soul tot soul” connection,

connecting with the oak in the acorn;• Non-lineair, cumulative listening;• The “self-listening” of the coachee is

activated so he/she starts learning to tunein to what’s emerging, developing, showing up through him/herself;

Words are heard as linguistic cues for deep structure?

What the client is expressing, is also sensed on a somatic level (= energetic listening).

What is showing up between us and in all other relationships (= systemic listening) is sensed.

What is (s)he asking for without words and how could this fuel the pattern underneath the problem or towards new

resources?

Conscious Mastery of Active Listening: “How do you Activate and Maintain

your COACH-state?”

Waar ik inspiratie haalde voor dit WEBINAR over Active Listening:

• Lagen in communicatie -> Schultz Von Thun: “Hoe bedoelt u?”

• Luisteren in organisaties -> Gervase Bushe: “Clear Leadership”

• MetaModel v/d taal -> Bandler & Grinder: “The Structure of Magic”

• Metaprogramma’s -> Gustinx & Durlinger: “Voorbij je eigen wijze”

• Ziel tot ziel -> Gary Zukav: “Spirituele partners”• Deep Listening -> Jack Pransky: “Somebody should have told

us”• Je eigen bandbreedte -> Hal & Sidra Stone: “The Inner Critic”• Luisteren -> Nancy Kline: “Time to Think. Listening to ignite

the human mind.”• Brein en coaching -> David Rock & Linda Page “Coaching

with the brain in mind.”• …

Philippe BailleurErvaren Gids voor OrganisatieVernieuwing

pbailleur@livingsystemscoaching.beVolg mijn blog: www.livingsystemscoaching.be