HR Summit and Expo 2011

Driving Human Capital Development Through Strategic HR Leadership20 – 24 NOVEMBER 2011 • JUMEIRAH BEACH HOTEL, DUBAI, UAE

UNIQUE & STRATEGIC INSIGHTS FROM:

NEW For 2011AND ONLY AT HR SUMMIT AND EXPO 2011:Super Sunday Guru Day with Tim Sanders - Best Selling

Author & People Centric Business Expert, Former Chief Solutions Officer, Yahoo!, USA

Peak Performance and Leadership Gurus – Exclusives with Dr. Javier Bajer and Adrian Gilpin

30+ Speakers representing 13 industries from 8 countries across 4 continents

5 of the World’s Best Global Brands - Microsoft, Pepsi, Siemens, Yahoo! and Nivea

5 of the Best Employers In The Middle East – Microsoft Gulf, DHL, Oman Insurance, Fine Hygienic Paper and Bayt.com

Special Strategic Business Leaders’ Panel with C-Level Executives discussing their leadership approach to driving business results through their people

Concurrently running Expo with 40+ Exhibitors providing you with recruitment & talent management, training & development, e-learning and HR & employee services solutions

GURU Tim Sanders

Fine Hygienic PaperPeter Janho

GURU Dr. Javier Bajer

Oman Insurance CompanyAbdul M. Al Jeaidi

GURU Adrian Gilpin

Beiersdorf Middle East Rania Abi Raad

SGS GroupGeoff Veldhuis

Ernst & Young Rachel Ellyard

PepsiCoGreg Smith

Emirates Investment AuthorityCora Koppe-Stahrenberg

The Middle East's Premier Annual Conference And Exhibition For Human Resource Professionals Register Before22 September 2011

And Save Up ToUS$ 2,497

www.hrsummitexpo.com

All registrations are subject to our terms and conditions which are available at www.iirme.com/terms. Please read them asthey include important information. By submitting your registration you agree to be bound by the terms and conditions in full.

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Payments

A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheques or bankers draft in Dirhams or US$. Please note that all US$ cheques and drafts should be drawn on a New York bank and an extra amount of US$ 6 per payment should be added to cover bank clearing charges. In any event payment must be received not later than 48 hours before the Event. Entry to the Event may be refused if payment in full is not received.

Cancellation

If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge. Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time.

Event Venue:

Jumeirah Beach Hotel, Dubai, UAE Tel: +971 4 348 0000Accommodation DetailsWe highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on:Tel: +971-4-4072693 Fax: +971-4-4072517Email: [email protected]

Conference fees include documentation, luncheon and refresh-ments. Delegates who attend all sessions will receive a Certificate of Attendance.

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Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-GCC nationals may take several weeks to process. All registrations are subject to acceptance by IIR which will be confirmed to you in writing. Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers or topics.

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HR Summit And Expo 2011 20 November 21 November 22 November 23 November 24 November

Super Sunday Guru Day

Main Summit Day 1

Main Summit Day 2

Post Summit Master Classes A and B

Post Summit Master Classes C and D

Programme At A Glance

DAYS Register before September 22, 2011

Register before October 20, 2011

Register after October 20, 2011

ENTIRE EVENT

20 – 24 November 2011A or B C or D

5 days$4,799

SAVE $2,497$4,899

SAVE $2,397$4,999

SAVE $2,297

2 Day Summit + 2

Masterclasses A or B C or D

4 days$4,099

SAVE $1,198$4,199

SAVE $1,098$4,299

SAVE $998

Super Sunday Guru + 2 Day Summit 3 days

$3,799SAVE $899

$3,899SAVE $799

$3,999SAVE $699

2 Day Summit + 1

MasterclassA B C or D

3 days$3,399

SAVE $599$3,499

SAVE $499$3,599

SAVE $399

2 Day Summit Only 2 Days$2,499

SAVE $200$2,599

SAVE $100 $2,699

Guru Day Only 1 Day$1,799

SAVE $200$1,899

SAVE $100 $1,999

Please the session/s you wish to attend:

Pricing Promotions: Group Booking Discounts for full conference registrations up to 25%. *No 2 discounts can be combined

Workshops priced at $1299 but not separately bookable

The Middle East'sPremier Annual Conference

And ExhibitionFor Human Resource

Professionals

INTERACTIVE & DYNAMIC:Addressing 13 Core HR Competencies - Leadership, strategy, motivation, engagement,

empowerment, diversity & inclusiveness, talent management, compensation and benefits, balanced scorecard, coaching, retention and learning & development

Extended Networking - Speaker-hosted lunch tables, pre-event breakfast briefings, ladies’ discussion tables and 6+ hours of intimate meet-the-gurus and personal networking opportunities

Live and State-of-the-Art voting and interactive Q&A sessions

Workplace Practicality built into every sessionCorporate Match-making for solutions and

business developmentAPPLIED MASTERCLASSES: 23 – 24 November 2011

A > Explosive People Development - Part 1B > Aligning Talent with Corporate Strategy Using BSCC > Explosive People Development – Part 2D > 21st Century Leadership & High Performance

Gold SponsorHeadline Sponsors

Strategic Career Partner Media Partners

Silver Sponsors

The only HR Summit and Expo dedicated to driving human capital development through strategic HR leadership20 – 24 NOVEMBER 2011 • JUMEIRAH BEACH HOTEL, DUBAI, UAE

1. 93% new speakers for 2011

2. 30+ inspirational and motivational speakers

3. 25 practical sessions, debates, discussions and master classes with direct workplace practicality built into each and every session

4. More than 24 hours of enhanced networking opportunities over 5 days

5. Authoritative speakers delivering best-practice from 13 different industries

6. Speakers represent 8 countries across 4 continents

7. 7 award winning speakers from around the world

8. 5 days of fresh new strategies to the region’s most challenging HR issues

9. 3 international HR gurus focusing on the strategic nature of HR in the modern global economy

10. 2 pre-summit breakfast briefings (by invitation only)

WHY? WHO?Industries Represented

Countries Represented

It is an easily demonstrated fact that human resources are the backbone of every organisation seeking to accomplish its corporate objectives, meet market demands and their “client’s” changing expectations. Your workforce can no longer be considered an overhead that should be limited or reduced, but rather as capital – or “human capital” which is a vital asset that needs to be well selected, protected and developed.

Now is the time to start fresh with new ways, strategies and insights – learning from reflection of the past and using foresight to create a clear vision for the future.

Since its inception in 2003, the Middle East HR Summit is the premier annual conference and exhibition for human resource professionals and has firmly established itself as the “must-attend” annual event among the region’s leading HR professionals and practitioners.

As the importance of the professional HR department emerges as an essential part of every organisation, delivering processes of how to set-up is critical, especially for those who regularly understand, improve and act accordingly.

The most difficult, yet most important aspect is the implementation of best practice. Implementation in this part of the world is made even more difficult due to cultural diversity, attitude and behaviours. This year’s Summit will provide the critical training, information and tools to get the most from your staff and ensure your business is positioned for success.

Tel: +971 4 335 2437 Email: [email protected] Fax: +971 4 335 2438 www.hrsummitexpo.com

This conference allows all of us to learn the lessons from the last three years and to discover how we have managed the crises. This conference, probably more than any other, should produce the greatest opportunity for delegates to derive some real value from interactions with each other and with speakers.

Tim Knight, Group Head of Compensation and Benefits, National Bank of Abu Dhabi

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Sunday, 20 November 2011 SUPER SUNDAY GURU Timings: Registration and morning coffee will be at 08.00. The session will run from 09.00 to 16.30 with two breaks for refreshments. Lunch will be served from 12.30-13.30.

The Super Sunday Guru Day is back by popular demand with Tim Sanders for this year! Since its inception 8 years ago, the Summit has delivered inspirational and industry leading guru speakers like Tom Peters, Marcus Buckingham, Lynda Gratton and Chester Elton to the stage for one full day of innovative thinking, best practice sharing and intimate networking with the region’s HR elite. Like previous years, the Tim Sanders Guru Day will not disappoint.

It All Starts In HR!During this day-long guru session, best-selling author and former Yahoo executive Tim Sanders will provide strategic insights and strong take-home practice values for HR leaders. During his career, he has led teams in sales, marketing, operations, business development and human resources. He has worked globally and most recently led a leadership session for Nokia’s leaders in Dubai.

Super Sunday!Guru Day With Tim Sanders20 – 24 NOVEMBER 2011 • JUMEIRAH BEACH HOTEL, DUBAI, UAE

09.15 – 09.30 Welcome Address And Introduction Nicola Lonergan, Corporate Development Manager,

Friends Provident International

09.30 – 12.30 Part 1 – The Strategic Nature Of HR In The Modern Global Economy Broken into 3 sections, Part 1 of the Super Sunday Guru day will focus on the strategic nature of HR in the modern global economy. Throughout the morning session, Tim will: Demonstrate how HR is the key to corporate culture,

long thought of as the only sustainable competitive advantage a company can possess. From staffing to on-boarding to succession planning, “the way things are done here” can be steered by HR even more than the senior executives and corporate communications. Provide data to demonstrate that in our new social

media driven world, “the brand on the inside will become the brand on the outside.” In other words, due to transparency, the company’s promise is driven by the people that work there, their moods and sentiments Challenge HR to take the role of “Strategy Drivers,”

whether the CEO initiative is service quality, sustainability or innovation

12.30 – 13.30 Lunch And Networking Opportunity

13.30 – 16.30 Part 2 – Arming HR Professionals With Relationship And Leadership Tools

The afternoon session will arm HR professionals with relationship and leadership tools to act on their strategic value. Tim and his team have conducted vast research into the area of Emotional Talent – the ability to create positive emotional experiences as a company, group or individual. He will provide advice on: Email etiquette Listening skills Friendly culture building Managing the mood state for engagement

Workplace Practicality: Leave Tim Sander’s Super Sunday Guru Day with a new skill set that empowers you to bring out the best in your teams (and companies), drive innovation and productivity and resolve issues between people while maintaining valuable relationships.

Interesting Facts About Tim:Former Chief Solutions Officer at Yahoo! and later their Leadership Coach4 time New York Times and international Best Selling AuthorTim’s books have been translated into a dozen languagesTim’s second book, The Likeability Factor was the basis for a PBS

television special (USA)Saving the World at Work, his third book was named as one of the

top 30 business books of 2008 by Executive SoundviewTim’s work is frequently featured in the media, most recently in The

New York Times

Want To Host Tim?Whether for your senior management team, a group of your most important clients or to entire sections of your organisation – having one of the world’s leading business thinkers present to an audience exclusively for your benefit can have a huge positive impact on your organisation or corporate brand.

Tim Sanders can reinvent your management team with his passion, energy and future thought. Business has evolved and the strategic nature of HR in the modern global economy continues to grow at unprecedented speeds.

To find out more about hosting Tim in-house, contact Leigh Kendallon +971 4 407 2624 or [email protected]

What’s Being Said About Tim!

I thank you for the ripple effect of caring and giving that you’ve helped create. United Way thanks you

Beth Burkes, Vice President, United Way

You were beyond fantastic. In one hour you propelled this group years ahead in our quest to instill the notions which you expound. I think you felt the energy from this group and can see that Colliers is built upon your concepts

Rick Kimball, Senior VP, Colliers International USA

Your passionate delivery on how to save the world at work really resonated with our community and the opening general session will undoubtedly be one of our highest rated ever. Thank you for your message, your energy and your humanity

Bruce MacMillan, CEO, Meeting Professionals International


Meet Your Feature Gurus!Monday, 21 November 2011 & Tuesday, 22 November 201120 – 24 NOVEMBER 2011 • JUMEIRAH BEACH HOTEL, DUBAI, UAE

Main Summit Day 120 – 24 NOVEMBER 2011 • JUMEIRAH BEACH HOTEL, DUBAI, UAE

Monday, 21 November 2011

08.00 Breakfast Briefing (By Invitation Only) Hosted By Forum The Secret To Sustainable Learning

Many learning initiatives get off to a great start, only to eventually fail. A primary reason for this failure is that they are not properly sustained; the behaviour changes required for a new initiative often fade with the pressures of the day. Some organisations, however, excel at sustaining the behaviour changes needed for strategic initiatives to succeed.This exclusive, by invitation only, breakfast briefing will outline what really works including:• Ways to understand who “owns” sustaining behaviour change

in your organisation• The four categories of sustainment activities• A matrix to determine which specific activities best fit your

organisation• A framework to create a targeted sustainment and

communication plan• The stumbling blocks to sustaining change and specific ways to

overcome those challengesDavid Robertson, VP Executive Consultant, Forum, EMEA

Workplace Practicality: This briefing will share specific examples of how some companies have successfully applied this framework and the new role that social media plays in changing behaviours.

08.15 Registration And Morning Refreshments

08.50 Opening Remarks From The ChairJacki McCartney, Balanced Scorecard and Organisational Development Specialist, Syat, UK and Middle East and Former Director of Training and Development, Balanced Scorecard Collaborative

Leadership Performance

09.00 Unlocking Leadership Talent: Developing Extraordinary Leadership At ScaleDr. Bajer believes that organisations should not simply look to hire “personality types” and then team them according to relevant skills. Successful leaders do not pretend they are like someone else; they have powerful alignment, beliefs, intentions, promises and actions. Dr. Bajer will explain that the true definition of leadership is “the ability to create movement and deliver value.” In his opening keynote, Javier will explore the fundamentals of human behaviour and show how change can be achieved in a relatively short period of time. Dr. Javier Bajer, Founding CEO, The Talent Foundation

Workplace Practicality: Dr. Bajer will provide you with practical inspiration that will allow you to shape, skills and re-engage your workforce. Leave this session with an understanding of how you too can train your team and become inspiring leaders.

10.30 Morning Coffee And Networking In The Exhibition Hall

Strategic Business Leaders Panel

11.00 Taking Your Business To The Next Level With A Strategic Top – Down Approach

During this session delegates will be active participants in the discussion. Using our state-of-the-art interactive voting system, you will have the opportunity to be heard and contribute throughout the sessionSo much of an organisation’s success has to do with top-down leadership and the best employers in the Middle East make that a priority. Delivering on the employee promise and treating the human resources function as an integral business partner are what make these businesses and their leaders stand out from the crowd. • Benchmarking your organisation against the best in the Middle

East to drive business results through your people• Leadership strategies and people practices of these award

winning organisations• How do the best employers stack up against the rest of the

world?

• How do you become an employer of choice and 2012 Best Employer in the Middle East?

Frank Ungerer, Country Manager, DHLAn AON Hewitt Best Employer In The Middle East For 2011

Peter Janho, Chief Area Officer, Fine Hygienic PaperAn AON Hewitt Best Employer In The Middle East For 2011

Abdul Muttalib Al Jeaidi, Chief Executive Officer,Oman Insurance CompanyAn AON Hewitt Best Employer In The Middle East For 2011

Moderator: Oussama Mansour, CEO,Profiles International Middle East

Workplace Practicality: This session identifies the common factors that the best employers in the Middle East focus on and will give you the opportunity to ask questions of and learn from those that are raising the bar and setting the new benchmark.

International Keynote

11.45 The Next Level Of Leadership: Developing And Executing A Coordinated Leadership Programme To Develop, Engage And Retain Your Workforce• Designing personalised programmes through the use of

leadership profiling, feedback, individual development plans and coaching

• Identifying group norms and practical and targeted development opportunities across every level of the organisation

• Aligning your leader’s and future leaders’ development goals to your organisation’s objectives

• Benchmarking your success: Measuring the results of your coaching initiatives for maximum business success

Cora Koppe-Stahrenberg, Chief Human Resources Officer, Emirates Investment Authority

Workplace Practicality: Management can be tough, but leadership takes real courage. This session will give you the tools you need to make meaningful progress, understand your team’s strengths and opportunities and how to measure the success of your leadership development initiatives.

Engagement & Motivation

12.15 The Impact Of Charismatic Leadership: Driving Productivity And ProfitabilityCharisma for its own sake is good for little more than ego - but when you put it to work in the service of your business its impact can be enormous. Focused properly, Leadership Charisma fosters an environment where all of your people will have a positive and energetic attitude, be emotionally and intellectually committed to your vision, and be inspired to contribute their very best efforts to the organisation. This session will provide an in-depth overview of:• The critical connections between employee engagement,

productivity and leadership charisma• The drivers of leadership charisma (based on current research

with more than 40,000 leaders worldwide) • The critical interpersonal behaviours shared by all charismatic

leaders• How to determine just how charismatic you are currently• How to plan to raise your charisma and drive the productivity

associated with such an increaseDeiric McCann, Co-Author Leadership Charisma and Senior Vice President, International, Profiles InternationalOussama Mansour, CEO, Profiles International Middle East

Workplace Practicality: In this upbeat and energetic briefing you will not only learn how you can become more personally charismatic - but you will also learn how you can harness that charisma to achieve superior bottom-line results for your business.

12.45 Lunch And Networking In The Exhibition Hall

13.45 Emotional Labour: Maximising Its Benefits And Minimising Its HarmEmotional labour is about managing one’s emotions in a service interaction to conform to an organisation’s norms and meet the customer’s expectations. The necessary first step is to formally acknowledge that emotional labour is an intrinsic part of a service worker’s job that may affect the worker’s wellbeing as well as the organisation’s image and performance. The key question is, how are emotional responses in the service encounter managed by individuals and organisations for the benefit of all stakeholders? • What is emotional labour and why is it imperative that HR be

informed?• What are the consequences?• How are cultural differences responsible for different emotional

responses?• What are the implications to HR?Mike Newnham, Group Director of Human Resources,Abu Dhabi National Hotels

Workplace Practicality: Understanding emotional labour is of particular importance in a multi-cultural, multi-national work environment. This session will enable you to understand and further explore the benefits of emotional labour and why it’s imperative that HR be aware of the consequences.

14.15 Ensuring Excellence: Engaging And Re-Engaging Employees To Ensure Optimal Performance And Job Satisfaction To Allow For Fulfillment Of Long-Term Personal And Organisational Growth• Improving the health and happiness of your workforce to

improve productivity and increase engagement• Creating mental balance in the workplace to retain the best

and boost your company’s image as an employer of choice for nationals and expats

• Knowledge is power: Identifying the avoidable pitfalls that can derail your efforts and prove to be counter-productive

• There’s no such thing as a one-size-fits-all approach: Meeting the differing expectations of a national and expatriate workforce

Robert Saint-Jacques, Former Human Resources Director, twofour54

Workplace Practicality: This session will show you how to implement customised employee engagement techniques that drive business results and meet the expectations of a multi-national workforce.

14.45 Motivation As A Competitive Advantage: Motivating People And Igniting Their Passion• An organisation with highly motivated people has a clear

competitive advantage over organisations that don’t. How does your company compare to your competition?

• Realising the carrot and stick principle beyond simple reward and punishment

• Developing insight on people’s psychological needs and how to customise your leadership team’s communication accordingly

• Addressing the three sides of personality by appealing to your team’s logic, passion and ethics

• What motivates one person may be a deterrent to another: Identifying different people’s representational system and how important it can be to motivate them

Basem Al-Attar, Best Selling Co-Author “Counter Attack: Business Strategies For Explosive Growth In The New Economy”, International Trainer and People Development Strategist

Workplace Practicality: Drawing on over 10 years of research, Basem will give you the knowledge you need to move people to action and achieve the results that elude so many organisations when trying to motivate people at work.

FEATURE GURU KEYNOTE

Monday, 21 November 201109.00 – 10.30

Dr. Javier Bajer, Founding CEO,The Talent Foundation, UK

Unlocking Leadership Talent: DevelopingExtraordinary Leadership At Scale

Dr. Javier Bajer works closely with Boards of global organisations such as Shell, Accenture, Hewlett-Packard, The Economist and HSBC, helping them develop leadership and re-engaging their people in very practical ways.

Accenture selected Javier and his team to train all their partners and managers around the world to become inspiring leaders in times of crisis.

Javier frequently addresses and chairs international conferences on the topics of ‘Leadership in Crisis’, ‘Accelerating Culture Change’ and ‘Workforce Engagement’.

Javier is an advisor to a variety of organisations including Buckingham Palace and Investors in People and is an active fellow of the RSA’s Council as well as a member of the editorial board of HR Strategy Review.

In 1998 Javier became the Founding CEO of The Talent Foundation, the international network of businesses and academia created to find concrete answers to the challenge of unlocking human talent.

Dr. Bajer regularly writes for a variety of publications including People Management and Management Today. He is often invited to participate in television and radio programmes on the topics of leadership and talent. Javier holds a PhD in the area of Behavioural Change and an MSc in Cognitive and Behavioural Psychology.

Tuesday, 22 November 201109.00 – 10.30

Adrian Gilpin, Chairman,Institute of Human Development, UK

Peak Performance And Inspired Enterprise:Exploiting The Potential Of Your People

Adrian Gilpin is Chair of the Institute of Human Development and is a recognised authority on peak performance coaching. He has designed and led some of the most effective and sustainable change programmes in British business.

Adrian has also published Unstoppable - The Pathway to Living an Inspired Life. The hugely successful book challenges leaders of the future to unleash their vision and purpose.

Adrian runs workshops and speaks on conference platforms to front line, middle and senior management teams. He challenges old models of leadership, offering practical alternatives for managing business change.

Adrian adapted to the audience profile and had them engagedfrom the beginning, creating a buzz afterwards

Emma, BSI 360 Ltd

The highlight of the conferenceNina, Skillsoft

Javier’s performance was excellent, the audience was very engagedAirmic

Register Before

22 September 2011

And Save Up To

US$ 2,497

15.15 Your Company, Your Vision, Your Employees – The Friends Provident Experience• Employee motivation and corporate success: Harnessing the

power of motivation to deliver powerful results back to your business

• Employee benefits as an integral part of HR’s total compensation strategy

• Setting the benchmark and putting it all into practiceMike Lonergan, Director, Corporate Solutions Middle East & Africa, Friends Provident International

Workplace Practicality: Understanding the link between employees, motivation and corporate success is critical to delivering successful results back to your organisation. With more than 30 years of delivering innovative and sophisticated propositions to a competitive market, Friends Provident International will share strategies to making employee benefits an integral part of your company’s total compensation strategy and how to benchmark against your competitors.

15.45 Afternoon Refreshments And Networking In The Exhibition Hall

Compensation & Benefits16.15 The Power Of Combining Engagement And

Empowerment In The Workplace: Driving High Performance And Retaining Great People – Your Most Valuable Asset• How does employee engagement and empowerment affect

your company?• Building partnerships through involvement and participation

resulting in strong leadership and high performance• Empowerment through passion and commitment: Making jobs

more rewarding to influence motivation and job satisfaction• The importance of HR in influencing engagement and

empowerment across the organisation: Who are the key players and how does this impact the front line?

Claire Thomas, Head of Human Resources, Wholesale Bank, MENAP, Standard Chartered Bank

Workplace Practicality: This session will give you inside tips to get people excited about their jobs and how that translates into exceptional performance. Are you inspiring passion and commitment? Learn how here!

16.45 Developing And Implementing Cost-Effective Pay-For-Performance Compensation Plans That Motivate And Retain High Potential, Critical Skilled And Top Performing Employees• Assessing innovative tools and methods of obtaining an

indepth understanding of individual employee expectations and motivation in relation to compensation and benefits

• Developing a competitive bonus structure that ensures attraction and retention of your best talent

• Adapting your current compensation and benefits initiatives to reflect the current job market’s changing expectations and motivations

• Can career development schemes be positioned as an attractive non-monetary benefit?

Duncan Micallef, VP, AMEA Comp and Benefits, PepsiCoGreg Smith, Senior Director, AMEA, Comp and Benefits Policy & Communications, PepsiCo International

Workplace Practicality: This session will give you a greater understanding of the changing compensation and benefits expectations and motivations of your employees to ensure that your company’s remuneration strategy meets your organisational requirements.

17.15 Close Of Day One And Time To Visit The Exhibition

17.45 Close Of Exhibition

08.00 Breakfast Briefing (By Invitation Only) Hosted By Cranfield Business School Improve Performance With A World Class

Business SchoolCranfield School of Management is ranked by the Financial Times as the UK’s top provider of customised executive development and 1st in the world for international programmes. Bill Shedden, Director of Cranfield’s Centre for Customised Executive Development, will show how one of the world’s leading business schools can help your organisation:• Build leadership capability• Identify and develop key talent for the future• Improve individual and organisational performance• Achieve your strategic goalsBill Shedden, Director, Centre for Customised Executive Development, Cranfield School of Management

Workplace Practicality: This briefing will explore how a world-class business school can harness its expertise and resources to meet the growing demands from organisations to make change in the quality of their managerial and leadership talent.

08.15 Morning Refreshments And Networking

08.45 Opening Remarks From The ChairJacki McCartney, Balanced Scorecard and Organisational Development Specialist, Syat, UK and Middle East and Former Director of Training and Development, Balanced Scorecard Collaborative, Europe

Peak Performance

09.00 Peak Performance And Inspired Enterprise: Exploiting The Potential Of Your PeopleIn Adrian’s inspired enterprise keynote, he will demonstrate that only when values, identity and purpose are properly aligned can organisations fully exploit the potential of the people. Adrian will mix movie clips with common sense wisdom and will provide a thorough analytical understanding of what makes human beings perform at their best.Adrian Gilpin, Chairman, Institute Of Human Development

Workplace Practicality: Adrian’s presentation will challenge you as a leader to unleash your vision and purpose. Leave this session with a clear understanding of what makes human beings perform at their best with strategies that can be implemented within your organisation.

10.30 Morning Coffee And Networking In The Exhibition Hall

Veteran Keynote

11.00 Developing And Implementing A Global Human Resources Strategy: Integrating And Innovating Across Multiple Companies And Family Businesses (And Their Members)A complete view of the contract between employer and employee properly encompasses an understanding of the employees as individuals who bring their unique skills and abilities to the workplace and who have individual needs and requirements.These people develop a relationship with their employer that has complexities and subtleties that needed to be understood and managed, taking account of the environment, the cultural attitudes and values and beliefs that prevail both within the organisation and within the ambient culture.In recent years, we have seen how compensation and benefits has evolved to encompass recognition of these dimensions, and taking account of employees’ economic needs as well as their personal development wants and the quality of their whole lives, both at work and at home. Items to be explored will be an understanding of our culture, of the way our people experience their working relationships within that culture, and the way in which organisations seek to provide appropriate recognition of the requirements of that culture.• What is total reward?• What is quality of worklife?• What is worklife balance?• What makes us unique in the region?• What do we all have in common?• How do you synthesise your understanding of these?Geoff Veldhuis, Corporate HR, Corporate Reward Manager, SGS Group

Workplace Practicality: Geoff will explore those aspects of total rewards which are only now gaining recognition in our region, and which will serve to support and enhance our efforts to develop an HR management approach which is appropriate to the region and its unique localisation efforts.

Recruitment

11.30 Positioning Your Corporate Brand To Become An Employer Of Choice And Attract The Best Candidates In A Competitive Job Market• Maximising the role and reach of your brand to attract new recruits• Integrating marketing and communications strategies into your

HR recruitment strategy to build a living, breathing brand that people want to work for

• Corporate vision: Ensuring successful translation and interpretation of your brand both externally and internally across a diverse workforce

Paula Leech, Human Resources Director, Microsoft GulfTop Firm To Work For In The UAE

Suha Mardelli Haroun, Human Resources Director, Bayt.comTop Firm To Work For In The UAE

Workplace Practicality: In a crowded and competitive market, the power of your brand can make the difference between attracting and recruiting the most talented workforce and having to settle for second best. The session will feature award winning strategies that propell brands to the top of the Best Firms To Work For In The UAE.

12.15 Harnessing The Power Of The Digital Revolution To Source And Recruit The Best Talent To Enhance Productivity And Profitability• What are the latest trends in social media and how are they

relevant to human capital management?• Using the power of social media to attract generation Y and

millennials to your workforce• Leveraging social media networks to project your brand, attract

the best talent and make the on-boarding process more efficientFurqan Nasri, Head of Strategic Programmes, Siemens

Workplace Practicality: This session will give you an understanding of best practice tips and tools for maximising the different social media portals when sourcing, recruiting and on-boarding new hires.

12.45 Meet The Speakers Networking Lunch And Networking In The Exhibition HallThis lunch session will feature topic tables facilitated by the speakers of the HR Summit And Expo. Delegates will be able to choose the topic and table of their choice while having lunch.

Retention

13.45 Strategies To Engage And Retain Key Talent To Drive And Plan For Long-Term Growth• Implementing a team recruitment strategy to heighten loyalty,

build supportive peer relationships and improve retention rates simultaneously

• Assessing new recruitment and talent management strategies and their impact on performance and growth

• Engaging employees as strategic partners for success by creating and maintaining a work environment that promotes and supports employee excellence

• Knowing when to let goRania Abi Raad, Human Resource Director, Beiersdorf Middle EastDr. Abhilasha Singh, Professor of Organisational Behaviour and Human Resource Management, Institute Of Management Technology, Dubai International Academy

Workplace Practicality: This session will give you the strategies you need to ensure you are adapting to the changing motivations and goals of a younger generation of employees driven by high aspirations and not restricted by loyalty. You’ll leave this session with an understanding of the complexities of engagement and retention and their role in improving profitability.

14.30 Creating Subject Matter Experts: Identifying, Disseminating And Capturing Critical Knowledge Across Your Organisation To Improve Job Performance, Boost Work-Force Morale And Drive Better Business Results• How can the development of subject matter experts contribute

to the further cultivation and formation of learning communities and knowledge-based corporate culture?

• Recognising that the skills, talents and intelligence of your people constitute the master key to your business success and sustainable advantage

• Moving up the employee relationship chain by creating long-term relationships that convert into high levels of retention and job satisfaction

Wael Al-Bassam, Human Resource Manager, Zamil Industrial

Workplace Practicality: This session will explore how subject matter experts within your organisational structure can positively impact business results by capturing and capitalising industry specific and organisational knowledge

Diversity & Inclusiveness

15.00 Diversity And Inclusiveness: Harnessing The Individual And Combined Talents Of Your Team To Ensure They Achieve Their Full PotentialCreating a work environment where everyone feels encouraged and valued is paramount to the productivity and retention of your key associates. This session will discuss why it is essential that organisations engage in diversity and inclusiveness and will give you a complete understanding of:• What does diversity and inclusiveness mean?• What do organisations need to focus on and encompass to make

it work?• Why is it critical that organisations engage in diversity and

inclusiveness?• Why is this of particular importance for companies operating

across the GCC?Ginnie Carlier, Assurance Partner, Ernst & YoungRachel Ellyard, Dubai HR Leader & MENA Reward Leader, Core Business Services, Ernst & YoungWorkplace Practicality: This session will give you a high-level overview of the importance of diversity and inclusiveness in your organisation and how engaging in such practices will increase the productivity and morale of your teams. You will leave the session with an understanding of where to focus your efforts and why diversity and inclusiveness is more important now than ever before.

15.30 Afternoon Refreshments And Networking In The Exhibition Hall

Talent Management

16.00 Effective Career Development Plans To Raise The Quality Of Business Performance• Evaluating the latest developments in employee assessment and

competency testing tools with the purpose of tailoring more effective career development plans to raise the quality of business performance

• Adapting and modifying career development plans for nationals and expatriates as the business progresses and moves forward to sustain further growth

• Improving leadership’s understanding of their role in the development and implementation of career development strategies

• Ensuring your career development strategy is in sync with your succession planning strategy so that both work to support and compliment the other

Khalil Cotran, Managing Director, Human Resources, NBK Capital

Workplace Practicality: This session will enable you to design a multi-faceted career development programme that prepares your employees with practical skills to move up the corporate ladder to support sustainable organisational growth.

16.30 Integrated Talent Management: Repositioning The Employee As A Major Player In Your Overall Business Strategy• Conducting organisational audits to assess the current standards

of leadership in your organisation• Linking strategic planning to leadership requirements• Designing and delivering apt trainings and leadership development

programmes• Bring in accountability through measurement, learning and

improvementEmad El Maghraby, Regional Professional Education Manager, Middle East, Egypt & Pakistan, Johnson & Johnson Middle East

Workplace Practicality: Home grown leaders have an innate understanding of the intricacies of the workings of their organisations. The long term development and growth of the organisation becomes closely linked to their own aspirations. Leave this session with the knowledge to train and hone leadership qualities in employees and why this needs to be a part of your talent management strategy.

17.00 Close Of HR Summit

17.30 Close Of HR Expo


Main Summit Day 220 – 24 NOVEMBER 2011 • JUMEIRAH BEACH HOTEL, DUBAI, UAE

Tuesday, 22November 2011

FEATURE GURU KEYNOTE


Post-Summit Master Classes20 – 24 NOVEMBER 2011 • JUMEIRAH BEACH HOTEL, DUBAI, UAE

Master ClassTimings: Registration and coffee will be at 08.00. The Master Classes will run from 08.30 to 14.30 with two breaks for refreshments. Lunch will be served at 14.30 at the close of the sessions.

Master Class A

Explosive People Development – Part 1: Simple Strategies To Develop Your People Faster Than You Ever Thought Possible

Drawing on his experience gained from training thousands of people in the Middle East for some of the region’s top organisations, Basem discusses the strategies that will accelerate your HR development efforts and give you the highest return on investment.

The Master Class Will Focus On The Following Key Areas:• The “four letter word” that determines success in people development• The key development vehicles that can be used to get your people to where you want them to be• The number one, most important error made when developing people and how to avoid it• The “Celebrity Principle” – Using it to increase motivation, facilitate change and ignite passion for

development within your organisationBasem Al-Attar, Best Selling Co-Author “Counter Attack: Business Strategies For Explosive Growth In The New Economy”, International Trainer and People Development Strategist, KSA and Egypt

Workplace Practicality: HR directors and managers, as well as training and development professionals will gain strategies and insights that can be easily adapted to their unique organisational culture. Leave this practical and interactive master class with an actionable plan to develop your people faster than you ever thought possible.

Master Class CTo maximise your Explosive People Development Master Class Experience, this course has been designed as an enhancement to Explosive People Development – Part 1.

Explosive People Development – Part 2: Creating A Coaching Culture To Achieve Rapid Organisational DevelopmentNothing helps an organisation achieve rapid development like creating a coaching culture. This is when everyone engages in coaching dialogue that rapidly delivers solutions and helps people do a better job.

An employee’s job satisfaction is also highly related to their perception of development. When employees feel they have gained more knowledge, skill and empowerment than when they first join your organisation they show higher levels of loyalty and commitment.

The Master Class Will Focus On The Following Key Areas:• The “fool-proof ” coaching model• Nine things great coaches do well• Turning managers into coaches• Five great opportunities for coaching with your organisation• Coaching in all directions: up, down and laterally• Coaching for empowerment and engagement• Coaching for performance development• Coaching for knowledge management• Using coaching to accelerate change initiatives• How coaching can increase employee retention• Rolling out a coaching culture• Avoiding the “nightmare scenarios”• Aligning coaching with organisational objectives• Integrating coaching into HR procesesBasem Al-Attar, Best Selling Co-Author “Counter Attack: Business Strategies For Explosive Growth In The New Economy”, International Trainer and People Development Strategist, KSA and Egypt

Workplace Practicality: HR managers, training and development professionals and all people managers will benefit greatly from Basem’s master class. You will leave with a practical, implementable plan on how to initiate and sustain a coaching culture within your organisation

Master Class B

Aligning Talent With Your Corporate Strategy Using The Balanced Scorecard

Used by thousands of private, public and non-profit organisations around the world and hailed by Harvard Business Review as one of the 75 most influential business ideas of the 20th century, the Balanced Scorecard is a proven tool in the execution of strategy and aligning employees with organisational goals.

The Master Class Will Focus On The Following Key Areas:• Managing performance or performance management?• Cascading the Balanced Scorecard to teams• Engaging individual employees• Prioritising HR investment in training and development• Understanding how talent management is related to and managed alongside strategyJacki McCartney, Balanced Scorecard and Organisational Development Specialist, Syat, UK and Middle East and Former Director of Training and Development, Balanced Scorecard Collaborative, Europe

Workplace Practicality: Learn how to utilise the Balanced Scorecard to focus on investment in the talents of employees and deliver increasing returns and improved strategic performance.

Cora Koppe-StahrenbergChief Human Resources Officer,Emirates Investment Authority, UAECora was appointed CHRO of Emirates Investment Authority,

the Federal UAE Sovereign Wealth Fund, in June 2009. Prior to moving to the UAE, she spent eleven years with General Electric Inc. where she held various international positions with increasing responsibility in Human Resources and Quality Management and Six Sigma. In her last two roles at GE she served as CHRO for GE Money Central & Eastern Europe/Middle East and as global EVP Human Resources for the Property & Casualty business of GE Insurance Solutions. With GE Insurance Solutions she was also Member of the Board of Management of GE Frankona Rückversicherungs AG. Her previous experience includes three years with Bosch and Siemens Home Appliances Group and two years with Dresdner Bank AG in HR and commercial roles.

Dr. Khalil CotranManaging DirectorHuman Resources,NBK Capital, KuwaitDr. Cotran is currently Managing Director Human Resources at NBK Capital, Kuwait where he

has been working since January 2007. In 1992 he joined the Human Resources Group at RJ Reynolds Tobacco (currently Japan Tobacco International) where he was responsible for Middle East, Near East, and Africa SBU based in Geneva, Switzerland. During his work at Japan Tobacco International he also led Human Resources, Change and Training on Enterprise Resource Planning between 2002 and 2004. Khalil taught at the University of Petroleum and Minerals in KSA between 1976 and 1978 and at the American University of Beirut between 1978 and 1986. He has undertaken numerous management consulting assignments in the Gulf region and e has taught at the Amercian University of Beirut and has a PhD in Statistics from the University of Louisiana.

Mike NewnhamGroup Director,Human Resources,Abu Dhabi National Hotels, UAEMike has worked in HR roles in the hospitality industry across the

Europe, Middle East and Asia-Pacific, for more than 30 years and has lived in the UK, Saudi Arabia, Australia, Indonesia, Malaysia, Hong Kong and Beijing.

He has previously worked for Grand Metropolitan Hotels, Hyatt International, the Intercontinental Hotels Group and most recently headed HR for the Jumeirah Group between 2000 and 2008. Mike holds a Doctorate in Social Science from the University of Leicester in the UK and is a Fellow of both the Institute of Hospitality (IH) and the Australian Human Resources Institute (AHRHI), and a member of the Australian Institute of Training and Development (AITD).

Geoff VeldhuisCorporate HR, Corporate Reward Manager,SGS Group, SwitzerlandGeoff has worked in a number of locations throughout Australasia, Europe and the Middle East during

a 30 year career in HR, with a focus on reward.

He has worked in companies ranging from oil and gas and mining, investment banking and retailing and has been on both sides of the desk. Working as expatriate manager, a consultant with major HR consultancies and as a corporate HR manager and has successfully been able to integrate the view of the HR generalist and of the Reward specialist. Geoff is currently working in Switzerland with SGS Group which has a presence in over 130 countries throughout the globe.

Master Class D

21st Century Leadership: Combining High Performance Working Practices To High Performance Work Systems – HR’s Role In Building The Business Of The Future

HR adds value! High Performance Work Systems (HPWS) in the “new world”

The Master Class Will Focus On The Following Key Areas:• High performance working practices to high performance work systems

– Realising strategic advantage via practice “bundling”• Talent management and HPWS

– Is the war for talent over?– Why should anyone work for your organisation

• Generation X leading generation Y (and awaiting generation Z)– Digital immigrants and digital natives– Interacting with the wired and wireless generation– What generation X can learn from generation Y

• The role of HRM and HRD in the new world– Recruitment & selection – enhancement & innovation– Training & development – communities of learning– What is HR for?

• 21st Century leadership– What kind of leaders do we need?– Theory into practice – what works?

Wednesday, 23 November 2011 Thursday, 24 November 2011

The 2010 Middle East HR Summit demonstrated that HR practices in the region are evolving and delivered significant ROI for Friends Provident International. We secured some excellent leads from companies interested in our range of employee benefits solutions. The event was very well organised and gave us access to senior HR professionals from across the Middle East. We are delighted to be the headline sponsors of the 2011 Summit

Katy Macleod, Corporate Development Manager, Friends Provident International Limited

Feature Speakers Spotlight20 – 24 NOVEMBER 2011 • JUMEIRAH BEACH HOTEL, DUBAI, UAE

Safinah Ballroom Jumeirah Beach Hotel

Floor Plan Our Sponsors20 – 24 NOVEMBER 2011 • JUMEIRAH BEACH HOTEL, DUBAI, UAE 20 – 24 NOVEMBER 2011 • JUMEIRAH BEACH HOTEL, DUBAI, UAE

Headline Sponsors

Friends Provident International (FPI) was established in the Isle of Man in 1978, and has been delivering innovative and sophisticated propositions to a competitive market ever since. FPI’s business continues to grow and today it has offices in the Isle of Man, United Arab Emirates, Hong Kong and Singapore.

Our local presence gives us a unique insight into the UAE employment market. We specialise in working with companies of all sizes across a range of industries, together with their financial advisers or employee benefits consultants; and delivering bespoke group savings solutions that meet their employee recruitment and retention requirements, or help to mitigate their end of service gratuity liability. FPI is licensed by the UAE Ministry of Economy and all our products are fully authorised by the UAE Insurance Authority. www.fpinternational.com/me

SuccessFactors provides state-of-the-art Business Execution Software solutions that help organisations of every size and category realise maximum business results. The insights we’ve gained serving 3,600+ customers with over 15 million+ users in 168 countries and 34 languages has helped us better serve and grow companies like yours each and every day.

With a customer-focused ethic as our single most important and recognised quality, SuccessFactors works every day to help companies achieve the best possible business results with business execution software solutions that incorporate the latest research, the smartest technology, and the most secure systems on the planet.

Gold Sponsor

Profiles International Middle East is in the business of Psychometric Assessments (Talent Genetic Performance Engineering). We provide services in the domain of TALENT ASSESSMENT and TALENT MANAGEMENT STRATEGIES. We have a distinctive offering in the arena of implementing online assessment solutions.

Profiles International Middle East methodology and technology is being leveraged in more than 23 countries all over Middle East, North Africa, Sudan, India, Pakistan, Afghanistan and Sri Lanka. Since 1999, thousands of organization from different sectors in M.E.N.A region has used Profiles International products and services to manage and reduce their human resource challenges.

Profiles International Middle East provides a comprehensive array of employee assessment instruments used to put people in the right jobs, leadership development, increase sales, enhance customer service, build effective teams and increase self awareness.

Silver Sponsors

Cranfield is one of the world’s top business schools. The Financial Times ranks Cranfield’s Centre for Customised Executive Development as 1st in the UK and in the global premier league of executive development providers.

Government entities and corporates in the UAE choose Cranfield to develop their managers and senior executives because of the School’s impressive track record of transforming both individual and organisational performance.

Taking a blended learning approach, Cranfield works in the following areas: leadership development; change and performance management; talent management; psychometric assessment and coaching; top team development, strategic thinking and building commercial acumen. Cranfield is also a world leader in supply chain management.Talk to us at Stand T40.

Focus Learning Consulting is a management consulting and training company focused on maximising the potential of the human capital to enhance company performance. Our consultants, comprising experienced practitioners and academicians with wide multi-

industrial exposure, design and deliver customised programmes to directly support the implementation and realisation of the client organisation’s vision and mission.

Focus Learning specialises in organisational developmental intervention (ODI) programmes to assist clients transform their people and culture in establishing new standards of high performance and business excellence. These ODI programmes, designed to include leadership and service culture development, encompass specific organisational enablers and tracking indices. Customised by our in-house research and development team, our programmes aim to develop the clients’ human capital according to clients’ needs towards a higher level of professionalism and business performance.

Zurich International Life is part of the Zurich Financial Services Group, offering life insurance, investment and protection solutions throughout the world.

With a local presence in Dubai since 1988, we have developed our business by working with clients and their advisers in a variety of industries, to understand the requirements that a company has when looking after their key employees. We offer market leading group protection and savings solutions that work on a global and local level. Our experience allows us to approach your requirements with a high degree of flexibility and market insight, and with a proven capability of tailoring our products and services we can meet the needs of companies of all sizes. www.zurichinternational.com

Productiva is the leading regional provider of software and services that enable high performance in companies.

Companies typically realise only about 60% of their strategies’ potential value because of breakdowns in planning and execution. Poorly communicated strategy, actions required to execute that are not clearly defined, unclear accountabilities for execution and inadequate performance monitoring are factors that negatively affect business execution. Productiva helps close this gap by deploying best-in-class Business Execution software from SuccessFactors. In addition, Productiva partners with leading institutions and research organisations to offer services that help build the right workforce and drive business alignment throughout organisations.


Interested in Sponsoring or Exhibiting?Exhibiting or Sponsoring the HR Summit & Expo is an extremely effective way for you to meet your target market in a focused environment, generate new business and brand yourself as a market leader in this space. All of our packages are customised to our clients’ exact specifications; we know that every business is different , and we will work with you to tailor and develop a package that meets your business’ individual goals and objectives.

NEW Sponsorship Opportunities Available:• Run seminars on the exhibition floor to engage delegates and visitors at the event• Become a thought leader on our conference program and position your brand as an industry leader• Host a breakfast briefing and hand-select the HR Leaders that you want to meet face–to–face• Sponsor and facilitate interactive formats and round table discussions

Sponsorship and exhibition opportunities are limited! Tailor a package that meets your needs now, contact Fadi Haddad on +971 4 407 2716 or [email protected]

Attend this year’s HR Summit to access the largest HR Expo in the Middle East. This one-stop-shop features leading HR solution providers presenting the latest services and technologies in the HR industry. Events, activities, seminars and product demonstrations will help you experience these solutions and understand better how they will fit within your development plan.

This Expo is guaranteed to enhance your HR Summit experience, and help you meet the right solution providers, all under one roof.

Exhibitors

Media Partner

Strategic career Partner

HR Summit and Expo 2011

Documents

Transcript of HR Summit and Expo 2011