DMF- Decision Makers FactoryTraining Programs Project

Prepared by: Hossam Hassan

Human Resources Management

This course facilitated by:

I am ‘’The company’’ Hunter…

Introduction session

Question ?What does Human Resources Management

mean & why is it very important nowadays ?

HR Definition:Simply is how to manage the human element

Attract

Develop

Retain

Why is it so Important about that career ?

Because if the human element is like this

The company will be like this

But if..

The human element is like this

The company will be like this

So..

to make the Human element like this

we must understand this

So we are working mainly on that element

First: HR CirclePlanning

System Design

Recruitment

Performance Appraisal

Development

Performance appraisal

Now we need to know HRM tools:English talker

Behavioral skills

Interview skills

System design

Training skills

Second: HR UmbrellaHR

Functions

Strategic planning

System design

Needs from man power

Attracting

Man power attracting method

Recruitment & Selection

Organization image

Development

Performance appraisal

Training programs

Career path

System update

Retaining

Motivation

Favorable working

environment

Values & Principles

Compensation & benefits

Third: System Design

Types of organizations

Profit

Companies

Foundations

Non Profit

Volunteer Activities

Associations

System design is divided to…

System Design

Organization Structure

Organization Rules

Organization Values

Recognition & Benefits

system

Punishment system

Compensations

General Manager

Marketing Dep.

Sales Dep.

Production Dep. HR Dep. Accounti

ng Dep.

That is the most known structure in Egypt, that is; it doesn’t matter what company you work in.

Example:

A structure for a production company.

Using by the Multinational production firms.

High board

Branch A Manger

Production Section COO

Research & Development

Officer

Manufacturing Officer

Marketing Officer

Sales Team leader

Administration & Finance Section COO

Accounting Dep.

Supervisor

HR Dep. Supervisor

PR Dep. Supervisor

Legal Dep. Supervisor

Branch B Manger

Branch C Manger

Planning committee

HeadAnother Example:

Organization rules:To avoid any conflicts, you have to have a

kind of rules, to look organized well such as:

Example: Unacceptable MisconductRefusal or failure to carry out an instruction.Violence, assault or dangerous horseplay.Damage to the property of the company.Sleeping during working hours.Smoking or drinking alcohol.Eating during work hours.

Organization Values:Always big firms and multi national

companies have their own values,

Such as…Vodafone UK

Speed - We’re focused on speed to market. We pursue the outcomes that matter to our business.

Simple - We make things simple for our customers, partners and colleagues.

Trust - We’re reliable and transparent to deal with. We deliver for others, and trust others to do likewise.

Recognition & Benefits system:Recognition is the other mean of motivating,and to motivate someone you must define

human needs.

Behavioral

Health & Safety

FutureDevelopment

Social

Financial

Example: Behavioral Recognition:Well treated by the manager.More space to share ideas & suggestions.Appreciation certificates.

Punishment system:

Prevention of some Benefits

Prevent ion of

Promotion

Sending Alert letter

before firing

Firing

Warning

Deduction of Salary

Compensations:

Compensation Types

Fixed pay

Variable Pay

Any questions !!

Recruitment time !!

Fourth: Recruitment & Selection process

Recruitment Objectives.Recruitment methods.Vacancies advertising methods.Selection process.Job Analysis.Interview skills.

To be a recruiter you must know the following:

Recruitment Objectives:

1- EstablishingA new established company needs for a staff.

To solve a situation such us employees leaving:hire better employees.

2- Urgent

3- Searching for the bestTo gain best result and support the company

4- Fresh blood New employees with new ideas.

5- Reduction of salariesLooking for young and junior employees by

giving them low salaries.

Recruitment methods:

By hunting for best employees suggested by the HR department from other competitors or firms searching for high performance and quality.

1- Hunting

2- Registration on company websiteUsing company website to collect a database

of candidates information to use it on staffing.

3- Participate on yearly job fairsWhish help the company to find what it needs

with more choices and available experience, positions and fields.

4- Vacancies advertising methods:

5- Recruitment agenciesWe must say that Recruitment companies

now are one of the most effective recruitment tool which is specialized in providing the client with best staff in a short time.

6- Suggesting & past relationsDepending on a previous relation or work

experience that was impressive.

Job Analysis

Job Descriptio

n

Job Specificati

on

Fifth: A brief about Interview skills:

How did you feel in your first interview ?

Some of us feel like this

And some of us feel like this

And many times it is going to be like this :S

No one attains the best from the entry level..

But you must know something !!

To be a good interviewee.

You must know how it goes.

You must learn how to be a player which mean how to be a good interviewer.

Do you want to know a real fact !!

Now it’s time to know how it works….

Interview diagram are like this:

First level

Balanced

Second levelStre

ssed

Third level

Cool

Fourth level

Balanced

Interview levels:

1- Level one techniques:Poker face and formal check hands.Clear voice with normal tone.Start welcoming to lead the conversation.Break the ice by asking ice breaking

questions.Formal set with formal moves.Start with telling him Vacancy details.Exploring questions.

2- Level two techniques:Focusing on weakness points.Following questions.Not satisfied face or impression.Acting such as make him feel that he is

acting bad and you want to help him (self confidence).

Signs of ending an interview.Hostile replay (Mocking).

3- Level three techniques:Interruption.Smiley face.Encourage the interviewee to answer well by

saying yes or sure to his answers.Asking easy questions that he could answer

well to regain his self confidence.Giving him some pieces of advice if you see

him as rejected.

4- Level four techniques:Back again to formality with a cold smile.Tell him how are the company appreciate the

employees.Asking him about his salary expectations.Tell him that you will call him if he is

accepted on the interview in .. Days.Wish him luck and shake hand with him to

deliver a message that you both are friends at the end of the day.

First impression.Stress management down after a couple of hours.Low voice.Focusing on interviewee eyes or the opposite.Time management not controlled.Switching positions.Losing the start.Personal feelings.Judging according to the interviewee look.Mode control.

Attention !! Some repeated mistakes:

Personal skills (Interviewer criteria).General knowledge.Knowing the companies’ different systems.Self development.Good command of English.Experience.

So Interviewer qualifications are:

Development process

How to develop ?Developme

nt Techniques

Performance Appraisal

Development

Techniques

Performance Appraisal

Now we done

Finally we will end this session with a quote…If opportunity doesn’t knock, Build a door,, Said by; Milton

Berle.

Any questions !!

Thank you for your time

Prepared by: Hossam Hassan.Email: Hossam.HR.Generalist2@hotmail.comMobile: 0100-32-80-411