How to Become a

ONE-STOP-SHOP for Your Customers

by Offering UCaaS

Success Starts Here

Unified Communications as a Service (UCaaS), the third party network delivery of communication applications, has opened the door for Managed Service Providers (MSPs), Value Added Resellers (VARs), and IT Solutions Providers to take market share and capture new revenue streams from the large telecommunications providers.

Because companies of all sizes can benefit from unified communications, there is no limit to

opportunity. In fact, MarketsAndMarkets has forecasted that the UCaaS market will grow from $15.12 billion in 2015 to $24.88 billion in 2019 – that’s an impressive Compound Annual Growth Rate

(CAGR) of 10.5%.

But what does UCaaS mean for you? This can be answered by

addressing an equally important question: What does UCaaS

mean for your customers? According to IDG Enterprise, much

of UCaaS market growth is being powered by companies

wanting to increase employee collaboration and productivity,

and to accommodate more mobile workforces. By offering a

complete package of unified communications services, you can provide solutions for improving

efficiency while reducing your customers’ communications vendors to a single provider – you. Your

customers no longer need to juggle multiple vendors and their respective platforms and technology,

while hoping their services are somewhat compatible with one another. You can offer it all, and

because the services are delivered from the same platform, you can guarantee simplified management

and ease-of-use.

“Because companies of all sizes can benefit from unified communications, there is no limit to opportunity.”

Success Starts Here

For prospective and current customers, you can now market yourself as a one-stop-shop provider of all

things unified communications, such as Hosted PBX, VoIP, SIP Trunking, Messaging and Presence

Technology, and Video Conferencing.

Now, you may be asking yourself…

“How do I offer UCaaS if I haven’t developed it in-house?”

The best part of UCaaS is that you can partner with a private label UCaaS provider and adopt their

technology while marketing it as your own. This significantly expedites your entry into the market, and

provides you with a field-tested platform. Some of the primary benefits include:

Improved organization and efficiency

Because you’ll be consolidating your services to a single platform, you’ll be able to streamline business

operations for both your customers and yourself.

Increased profits

In addition to lowering overhead costs by increasing efficiency and productivity, private label UCaaS

allows you to increase profits by setting your own pricing (and growing your margin), increasing client

retention, and attracting new clients.

More time for what matters

Your time doesn’t need to be spent updating software and technology. Instead, you can focus your

time on providing solutions that work for your customers. As technology continues to advance,

companies will increasingly look to MSPs, VARs, and IT Solutions Providers to provide guidance and

recommendations for simplifying IT procurement and improving business communication processes.

It’s not just about being a technology provider – you now need to provide technology and expertise.

Success Starts Here

Types of UCaaSThe responsibilities of MSPs, VARs, and IT Solutions Providers are converging, and it’s now critical to

offer a complete package of communication services. These are some of the services you should be

offering.

HOSTED PBX & VOIP

Private Branch Exchange (PBX) traditionally refers to the telephone closet of old. With Hosted PBX, you

can now provide a complete phone solution that is housed in a professionally maintained data center

without purchasing expensive and legacy phone system hardware and software. When combined with

Voice over IP (VoIP), a high quality broadband connection replaces the traditional phone line, and

allows your customers to utilize your communication solution no matter where they’re located.

SIP TRUNKING

If you’re offering VoIP, you’ll want to offer SIP Trunking as well. Session Initiation Protocol (SIP) is the

go-to signaling standard for real-time VoIP communications. A SIP Trunk is a broadband, virtual phone

line that can save your customers up to 40% of the cost of traditional phone lines. Additionally, SIP

Trunking is easily scalable to meet your customer’s growing or seasonal demands.

VIRTUAL AUTO ATTENDANT AND MOBILE VOIP

The rise of mobile employees and Bring Your Own Device (BYOD) environments has led to unique

requirements. You can address your customers’ needs by offering a virtual auto attendant or mobile

VoIP. With a virtual auto attendant, your customers can have unified mailboxes, trackable devices, and

complete accessibility through their laptop or smartphone. Call flows can be easily routed through IP

desk phones and softphone client.

Success Starts Here

YOU ARE THE ONE-STOP-SHOPBy offering UCaaS, you can become the single vendor for your customers’ communication

needs. To learn how CoreDial’s CoreNexa™ platform can help, visit coredial.com or contact one

of our consulstants at info@coredial.com or give us a call at 215 297 4400.

MESSAGING AND CHAT

In the modern, multi-tasking work environment, it isn’t always ideal or possible to pick up the phone,

walk over to a coworker, or schedule a meeting. Rather, many UCaaS platforms contain embedded

instant messaging and chat clients that are less-invasive than voice communication, but more

responsive than email. These clients are ideal solutions for keeping coworkers connected within the

office or across different locations.

CONFERENCING

Teleconferencing and video conferencing have become necessities for many companies that have

multiple office locations or remote employees, or require long distance meetings with customers or

clients. In addition to messaging and chat, many UCaaS platforms are now including teleconferencing

and video conferencing capability, with features like desktop sharing and remote control.

Success Starts Here

CoreDial, LLC Hillcrest I, 751 Arbor Way, Suite 150 Blue Bell, PA 19422 215.297.4400 coredial.com