Ministry for Investments and Development of the Republic of KazakhstanInvestment Committee

INVESTORS SERVICE CENTER

Astana, 2016

One Stop Shop for Investors

“One Stop Shop“ principle

Central Executive Authorities:

1. MID2. MNE3. ME4. MF5. MIA6. MHSD7. MFA8. MA9. MD10. MJ11. MCS12. MES

Existed routeLocal Executive Bodies:

1. Astana2. Almaty3. Akmola reg.4. Aktobe reg.5. Almaty reg.6. Atyrau reg.7. East-Kaz reg.8. Zhambyl reg.9. West-Kaz reg.10. Karagandy reg.11. Kostanay reg.12. Kyzylorda reg.13. Mangystau reg.14. Pavlodar reg.15. North-Kaz reg.16. South-Kaz reg.

GP, SC, NB, ACSAA, NSC

Public Authority

The Investor Service Centre was created to facilitate rendering public services to investors.

The mechanism will considerably reduce investors’ participation in the process of documentation preparation. Direct contact of Investors with public authorities will be simplified.

Results of the Investor Service Centre for 2015

Public services were facilitated to the companies in the of machine building industry, food processing, electrical equipment, design &engineering, etc.

Government Resolution №70 on the “One Stop Shop for Investors Implementation Rules” were introduced on 17 February 2015

27 Joint Decrees and Regulations on assignment of responsible persons at the public central and local authorities for rendering public services to investors were adopted.

Around 200 meetings with investors were conducted at the Investors Services Centre.

Call-centre 8(7172)75-45-40 for investors consultations.

Around 363 public services for investors were identified.

In 2015 the Investor Service Centre worked only for Priority Investment Projects

In 2017 One Stop Shop principle will be launched for the investors in regions on basis of Public Service Centers

From 2016 the Mechanism is to be launched for ALL investors The Investors Facilitation System Automation is in process, it will help investors to apply and monitor application process online.

Public Authority

Public Authority Public

Authority

Public Authority

Public Authority

Public Authority

Investor Investments Committee

Investor’s registration

Public Authorities

Experts and specialists consulting services

Appeal for consultation on investment project implementation

Registration in the databaseCreation of the personal accountIssuance of the identification number

Interaction with the public bodies and organizations based on the “One Stop Shop“ principle

Assistance in obtaining public

services

Admission and consultancy

Support of investment projects

Investment projects development monitoring

Persons responsible for cooperation in rendering of public services:

Deputy Minister or MayorHead of the structural subdivision Performer

Roadmap for Investment Project Implementation

Information and reference materials

Application via personal account Provision of public services

reminders timing

Investment project’s coordinator

Obtainment of public services

Resolution of the Government of the Republic of Kazakhstan “One Stop Shop for Investors Implementation Rules”

Public Service Center – permission document issuance

based on the investor’s request

Support of the Investors Service Centre

Issuance of a document

Business days

Online notice of a current state of review

REQUEST REQUESTon experts participation

Provision of expert participation within one day

Consultation(information

support)

Application submission

PROVISION OF PUBLIC SERVICES

(support and monitoring)

Within 15 days

Within 20 days

Within 5 days

If issue is complexresponse in a written/electronic form within one day