How safe are your employees? And your company?€¦ · willistowerswatson.com How safe are your...

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How safe are your employees?And your company?

June 15, 2017

Willis Towers Watson Sustainably Engaged Webcast Series

A copy of the slides and a recoding will be sent to you later this week.

© 2017 Willis Towers Watson. All rights reserved.

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Today’s presenters

© 2017 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.

Mike Fredebeil, CSPNorth America Director for Construction Safety and Risk Control

Willis Towers Watson National Construction Practice

[email protected]

Connect with Mike on LinkedIn

Tiffany Shortridge, Ph.D.North America Practice Leader

Willis Towers Watson Saville Assessment

[email protected]

Connect with Tiffany On LinkedIn

Jill Perkins, Ph.D.North America Practice Leader

Willis Towers Watson Employee Insights

[email protected]

Connect with Jill on LinkedIn


Willis Towers Watson: A global leader with deep resources

Re/insuranceBrokerage & Advisory

ExchangeSolutions

Benefits

Talent and

Rewards

Risk &Capital

Management

Broad Appeal to Clients Worldwide

39,000 colleagues

in 120+ countries

Scale, diversity & financial strength

$8.2 billion revenue

A strong track record and

experience across industries

© 2017 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.willistowerswatson.com


Current safety guardrails only address part of the challenge

© 2017 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.4

Need to address behavior and culture within those guardrails

Safety tools, training,

policies and procedures

Safe Mindset and Behavior

Safety Culture

Safety Performance

Current Safety

Guardrails

Behavior and Culture within the Guardrails


SafetyCulture

Safe Mindset and Behaviors

Creating an Employee Safety Profile through the identification of a key safety mindset and behaviors allows organizations to focus on hiring, assessing and promoting those aligned with the profile.Examples of profile elements: adhering to rules finishing tasks ensuring accuracy

Identifying the cultural and organizational elements associated with safety performance allows organizations to craft programs that drive safety behaviors.

Examples of cultural elements: quality of supervision teamwork level of empowerment

Taking a two-pronged approachEmployee mindset/behaviors and organizational culture

Talent / Reward Strategy

Assessment and selection of employee candidates

Performance management

Promotion / succession management

Incentive and pay structures

Employee engagement and involvement

Culture assessment

Manager assessment, selection and training

Assessment and selection of candidates

Culture assessment



Safe mindset and behaviors: Hiring right

6© 2017 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.

Why is it important to businesses that they hire individuals with a safety oriented mindset?

Employee negligent /deviant behavior costs business more than $20 Billion annually and is the cause of 30% of business failures

Nearly 40% of construction

companies make a bad hire because they need to fill a

position quickly; the cost of each bad hire in construction is at

least 30% of their annual salary

Our managers execute our base pay program well

Methods to utilize to ensure you are hiring more safety oriented employees:

• Pre-hire Assessments• Realistic Job Previews (RJPs)• Hiring Interviews

SafetyMindset


Operational strengths pre-hire assessment

Identifies individuals demonstrating potential for safety, construction, manufacturing and technical roles

Benchmarks candidates against a relevant comparison group of individuals holding technical roles across functions including construction, production, operations, engineering and transport

Short completion time of 10 minutes

Technical & Safety Report


SafetyMindset


Interview guides

8

Interview questions are competency-based and provide a structure that allows collection of behavioral evidence in core areas (or competencies) key to success in the target role. Questions can probe both past effectiveness and motivation in any given area.

The benefits of a customized Interview Guide include: Reduce interview preparation time Establish a highly predictive competency based

interview Improve the content and structure of interviews Improve objectivity and consistency across interviews Guide a detailed exploration of both motives and

talents Standardize recording of interview information to allow

for more structured write ups

Aligned to the organization’s behaviors


SafetyMindset


Realistic Job Preview (RJP)

Benefits:• Increase applicant engagement

across all levels• Decrease applicant attrition

during the selection process• Increase applicant perceptions of

the organization• Provide the candidate a better

vision of what the job actually entails

• Reduce adverse impact• Reduce applicant : hire ratio


SafetyMindset


Laing O’Rourke case study

Laing O’Rourke were keen to provide a realistic insight into their organizational environment in the hope that they could:• Improve the cultural fit of applicants• Provide a realistic preview• Reduce the number of unsuitable

candidates at an early stage

Candidates completed a Saville Assessment on Laing O’Rourke’s Careers website.A dynamic real time report based on cultural/values alignment is presented to the applicant.Applicants decide whether or not they want to apply for the role.


SafetyMindset

10


Safe mindset & behaviors and implementing a safety culture


Why is it important to ensure leaders are leading by example?

of constructioncompanies currently

have leadershipdevelopmenttechnology

Only

27%Methods to assist in developing your leaders:• Leadership

Assessments• Developmental

Guides

1 out of 3Organizations do not develop their leaders to meet changing

business needs

SafetyMindset

& Culture


What makes a leader effective? There are key areas of leadership effectiveness that are “universal”

Professional People

Pioneering

Handling a wide range of people issues across teams and functions. Interacting assertively with people to achieve results. Understanding and adapting to the needs of others.

Impact created through: Engagement Successful Teams Communication

Impact created through: Managed Risk Service & Product Delivery Expert Reputation

Applies expertise and deep knowledge. Uses strong analytical and reasoning capability. Investigates and solves problems using specialist expertise.

Driving success, change and growth. Seizing commercial opportunities and outperforming competitors. Generating imaginative solutions and a long-term vision.

Impact created through: New Product/Markets Organizational Transformation Organizational Growth

Based on our research, the requirements of the leader are guided by three performance factors and the impacts needed from the leader

SafetyMindset

& Culture



Wave focus styles: Leadership assessment

• Most powerful personality questionnaire for predicting performance and potential• The only questionnaire to identify the alignment between work motives and

talents• Utilizes both ratings and rankings to provide a more accurate measurement of

response style• A wide range of reports can be generated to support different applications


SafetyMindset

& Culture


Development report

The Wave Focus Styles Development Report draws from a bank of more than 1,200 practical development actions designed to promote focused development planning, specific to an individual.

The benefits of the Development Reports include: Build self-awareness Prioritize strengths and development areas Set objectives Plan developmental interventions Add depth to onboarding discussions Support both individuals and managers in coaching,

development and performance management activities

Aligned to the organization’s leadership competencies


SafetyMindset

& Culture

14


The benefits of effective leadership

Effective leaders demonstrate these key competencies

Source: Willis Towers Watson 2016 Global Workforce Study – Global.

Rank How effective is your manager at… Favorable Not Favorable

1 Developing Talent (creating developmental opportunities, coaching and mentoring, giving feedback)

56% 20%

2 Leading Change (identifying change needs, driving change, addressing concerns)

54% 20%

3 Engendering Confidence and Trust (demonstrating reliability, being open and honest, being consistent)

53% 20%

4 Building Effective Teams (forming teams, creating shared purpose, identifying talent needs)

54% 19%

5 Displaying Entrepreneurial Spirit (perceiving subtle changes, thinking boldly, pursuing opportunities)

54% 21%

6 Focusing on Customers (identifying needs, developing relationships, developing solutions)

52% 20%

7 Articulating the Vision (communicating the vision, translating the vision, showing commitment)

52% 21%

Engagement levels are significantly higher among employees who rate their managers favorably on these competencies

Engagement levels are significantly higher among employees who rate their managers favorably on these competencies

SafetyMindset

& Culture



Standard practices to drive safety performance are not enough

16

“When organizations take action to improve safety, their efforts typically focus on one of three areas:

• engineering a safer work environment,

• providing training to educate employees on physical work conditions and safe work practices, and

• instituting policies and procedures that require employees to perform their jobs according to regulations.

Although these efforts can sometimes be effective, they do not provide a complete solution.”

Willis Towers Watson research

SafetyCulture



Our model


+

The Right Way: Engagement + Safety

The correlation between engagement and safety culture: .62****Statistically significant at a .001 level.

SafetyCulture


Sustainable engagement pays dividends...

18

but only one-third of employees are highly engaged

Research shows that companies with high levels of sustainable engagement outperform those lacking energy and enablement

37%

17%

21%

25%

Global

Highly Engaged: Those who score high on all three aspects of sustainable engagement

Unsupported: Those who are traditionallyengaged, but lack enablement and/or energy

Detached: Those who feel enabled and/or energized, but lack a sense of traditional engagement

Disengaged: Those who score low on all three aspects of sustainable engagement

-13.3%

1.9%5.2%

-20%

0%

20%

12-month change in gross profit margin vs. sector

Highly engagedDisengaged Unsupported

35%

14%23%

28%

Construction

SafetyCulture



To achieve desired outcomes, companies must address the drivers of sustainable engagement

Sustainable Engagement Drivers

Rank 2016 - Construction 2016 - Global

1 Senior Leadership Senior Leadership

2 Clear Goals & Objectives Clear Goals & Objectives

3 Supervision Supervision

4 Image & Integrity Image & Integrity

5 Communication Workload & Flexibility

19

What is Sustainable Engagement? Engagement – Rational, emotional and behavioral attachment to the company Enablement - A local work environment that supports productivity and performance Energy - Individual physical, interpersonal and emotional well-being at work

SafetyCulture



Understanding the drivers of safety engagementStatistical analysis to determine what drives safety engagement in your organization, and the impact on safety outcomes

TOPICS MEASURED

SAFETY ENGAGEMENT

Leadership

Supervision

Safety Prioritization

Empowerment

Goal Clarity

Accountability

Communication

Collaboration

Addressing concerns

Fewer accidents and claims

Reduced insurance spend

Fewer lost work days

Higher retention

Improved image

Supervision

Empowerment

Communication

DRIVERS OF SAFETY ENGAGEMENT

Improved experience modifier

SafetyCulture



Linking safety culture and multiple outcomesA client example

Data analyzed for 163 sites in time-lag study of the effect of workplace culture on safety Linkage analysis found strongest correlates with rates of safety incidents Safety statistics include: DAFW: rates of days away from work due to injury (standardized by head count) TRIR: total recordable incident rates (standardized by head count)


Note: When considered alone, Empowerment showed a significant correlation with TRIR. Adding in the influence of Supervision took that relationship to non-significance, which means that good supervisors empower people, and feeling empowered becomes essentially redundant with good supervisory behaviors.

SafetyCulture


Actions we’ve supported to help clients build stronger safety cultures

22

At the company level At the local level At the employee level

Established corporate safety culture steering committee:meets quarterly to review safety culture progress and action items flagged as opportunity areas from the previous survey

Established safety culture steering committee member: at the site level to review action items and performance

Safety culture performance integrated into manager and employee performance reviews and compensation

Quarterly reports to board:reports singularly focused on safety culture

Established safety culture team at each site: teams locally run by a safety culture manager plus individual contributors

Increased efforts to integrate contractors into culture processes

Monthly reports to executives:reports singularly focused on safety culture

Upgrades: equipment, training, inspection and procedures

SafetyCulture



A great enabler of change.

• Large scale collection of employee opinion, covering a variety of topics• Scalable from the smallest to the most complex of organizations• User centered software with intelligent advice and best-in-class

benchmarks• Direct future actions to support all HR and business initiatives• One click to print one-page manager report, or high quality

PowerPoint presentation• Combine with: Willis Towers Watson Pulse Software for

frequent sense checks

SafetyCultureWillis Towers Watson Employee Engagement Software



For an intelligent sense check, of the past, present and future.

• Quickly and easily sense check employee sentiment and/or response to initiatives

• Easily design and deploy employee surveys, using proven software

• 50 safety culture related questions validated by safety experts with a core 25 item question set available for immediate use

• Choose from 400 validated questions and 400 annually updated benchmarks, available in 19 languages

SafetyCultureWillis Towers Watson Pulse Software



Giving insight a purpose.

• Tool for managers to translate employee feedback into a successful action plan

• Provides tried and tested guidance/solutions for managing change

• Encourages managers to use employee feedback effectively with tools to collaborate with other managers

• Ensures employee feedback isproactively used

• Combine with: Willis Towers Watson Employee Engagement Software to ensure effective change prevails

Action plannerSafetyCulture



Bringing it all togetherThe power of insights to drive better safety outcomes


Data Collection Analysis Talent/Reward Strategy

Behavioral Assessment

Safety Data

Employee Opinion Data

Safety Profile Elements

Cultural Driver Elements

• Establish approach / framework for defining Employee Safety Profile and Cultural Safety Drivers

• Collect robust data through assessments, surveys, and data mining

• Conduct quantitative analysis to develop understanding of key behaviors and cultural elements associated with strong employee safety records

• Identify safety profile and cultural priorities

Employee impact

Cultural impact

Employee Engagement

Incentive and Pay structures

Manager Assessment,

Selection, Training

Promotion / Succession

Management

Performance Management

Employee Assessment and

Selection

• Manage (optimize / leverage) safety risk through program design and administration

• Monitor outcomes and assess sensitivities to inform ongoing review and refinement

Build governance and monitoring to ensure ongoing conversation about safety


Questions?Please submit your questions in the chat box over WebEx



Thank you!


A copy of the slides and a recoding will be sent to you later this week.

More information…

Employee Insights

Saville Assessment

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