Hosted PBX

• What Is It?

• What Features Does It Have?

• How Will It Help My Business?

Hosted PBX

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Hosted PBX delivers an enterprise-grade phone system to small and medium-sized businesses via the cloud.

It lowers your costs, helps employees communicate better , and ensures a worry-free phone experience that keeps you focused on sales.

Packaging

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Each User Gets: • 1 line of service • Voicemail, DID, Ext • FollowMe • 1 Webfax • Unlimited free calling in the U.S. • The phone of their choice (pricing varies by model) Each Customer (Company) Gets: • 1 Auto Attendant • 1 Conferencing Bridge with 200 free minutes per month Optional (monthly): • Lobby phone - with unlimited local and 3 cent/min LD

(one lobby phone can be purchased for every three lines ) • Unlimited fax line • Metered fax line - with 300 min LD • And more…

One Flat rate per user/month

gets the customer THE WHOLE PHONE

SYSTEM

Say Good Bye to On-Premises Phone Systems

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With Hosted PBX, These Problems Go Away…

1. Expensive hardware

2. Weeks to deploy

3. Requires a technician

4. Difficult to configure

5. Complex moves, adds & changes

6. Complex wiring diagram

7. Proprietary phones

8. Managing phone company lines

9. Monthly phone company charges

10.Upgrade charges

Hosted PBX vs. On-Premises Systems

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Simplify management & scaling with a powerful intuitive web-based Control Panel. Add users and manage features with a few clicks.

Cut capital, maintenance & long distance costs by over 50% with flat per-user monthly rates

Streamline management and support. Get all your cloud services from one provider

Communicate more effectively with rich features, conferencing & mobility

Eliminate worries with free rapid onboarding, superior live partner support and the highest levels of reliability

A Prospect Is Calling. What Happens Next?

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Nobody answers

Stuck on hold

Routed to wrong person

Sent to voicemail

Sale is made

Your phone system shouldn’t just connect your calls.

Its true purpose: to improve the odds that those calls become sales.

What Features Does It Have?

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Hosted PBX Overview

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High Quality, Feature Rich System • Business-class features • Auto Attendant, ACD, Desktop

Easy to Buy •Configured for each customer •No long term contracts •No cancellation fees

Designed for Business •Over 50 features

included •Unlimited local & LD

Inexpensive to Install and Maintain •Plug and play installation •Web-based portal for

users and admin

Reliable, Scalable, Brandable • 99.999% uptime • Switching over 1 billion min/yr • Completely white label

•No cancellation fees

Hosted PBX Features

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• Direct Inbound Dialing (DID) • Multi Call Appearance • Custom Hold Music • Auto Answer • Call Forward • Call Hold • Busy Call Forward • Call Log • Blind Call Transfer • Attended Call Transfer • Call Waiting • Do Not Disturb • Simultaneous Ringing • All Page/Intercom • Mobile App (iOS, Android)

• Call Park and Pickup • Inbound Caller Name • On Hook Dialing • Outlook Integration • Click to Call • Lobby phone • 3-way Conferencing • Auto Answer • FollowMe

Voicemail • Voicemail to email • Text notification • Visual voicemail • Message Waiting Indication • “0” to operator

All of these important business features come standard:

Auto Attendant • Scheduled routing • Simultaneous ringing • Sequential ringing • Hunt Groups • Call Queuing • ACD • Real-time queue view • Named Ring Groups • Virtual Extensions • Branched Menus • Dial by Name • Dial by Extension • Bulletins

Voicemail - Included

Voicemail Features

• Integrated voicemail for each phone • 90 min of recording time per phone • 5 min per message • Voicemail to email via WAV file • Message waiting indication • Delete, skip or save messages • Send messages to another mailbox • Playback control when receiving

messages • Change personal greeting and

password • Message key to access voicemail • Numeric message count indicator • Remote voicemail access

Listen to, forward, download voicemail messages. Enable voicemail forwarding to email.

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• Ring up to 3 phones at the same time

• Controlled through individual web portal

• Use to ring cell and office phone at the same time

FollowMe - Included

Auto Attendant - Included

Greets callers and directs them to the right person, department or information 24 hours/day

• Multiple and branched menus for day and night

• Automated schedule for changing menus

• Built in voicemail • Dial by name • Dial by extension • Ability to ring multiple phones (in order

or all at the same time) • Call queuing • Named ring groups • Bulletins for outbound information • Hosted in the Cloud = business

continuity

Extremely easy to use and feature rich – all via the web portal

Auto Attendant

GREETING

Multitude of routing options: Touch 1 For dial by name Touch 2 To reach a technician Touch 3 For Sales Touch 4 For directions Touch 5 For hours of operation Touch 0 To reach a receptionist

Example: Ability to ring multiple

phones (in order)

CallScape - Included

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• Know who’s on the phone • Call other employees • Call anyone • Call any Outlook contact • Call any phone number • Be alerted of incoming

calls • Accept or reject an

incoming call • Create a list of favorites • Call back from a list of

received calls • Salesforce integration

CallScape for Outlook - Included

Phones & Optional Hardware

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16 * Wireless adapters work with any of our phones.

Top Quality Phones & Hardware

Polycom SoundPoint Polycom VVX Cisco SPA

DECT Cordless Conference Fax Adapter Wireless

Transmitter/ Adapter

• Each phone receives a voicemail box with unified messaging, a DID & extension • Phones provide a context sensitive display for ease of use • Phones can take up to 2 - 6 calls at the same time depending on the model of phone

(2-line, 4-line, 6-line) – next consecutive call goes to voicemail

Polycom 4 & 6-Line (example)

Desk Phones

• The only Hosted VoIP phone system that uses dedicated cordless phones

• Each phone receives a voicemail box with unified messaging, a DID & extension

• Utilize the DECT wireless standard for increased reliability and range

• Phones have a range of 100 to 150 feet from the cordless transmitter

• May use up to 3 cordless phones with each cordless transmitter

Cordless Transmitter * Required to support cordless option

Cordless Phones

Mobile SoftPhone

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and

Mobile SoftPhone has key desk phone features such as: contact book, history log, quick dial, and cold/warm transfer capabilities

The wireless adapter allows a desk phone to be placed anywhere in the business where you cannot do a wire drop.

• Creates its own dedicated wireless network just for the phones • Wireless Transmitter plugs into the network • Wireless Adapter plugs into the phone • 40 ft range from the transmitter • Up to 15 phones (one adapter per phone)

Transmitter plugs into router or switch Adapter plugs into the phone

Wireless Transmitters and Adapters

There are two options available for faxing: 1. Fax Adapter

Allows you to use an existing fax machine to send and receive faxes through the Hosted PBX network. Plug the Fax Adapter into your existing data network and plug your fax machine into port marked Phone 1

2. Web Fax Manage online faxes from virtually anywhere - freeing you to receive and view your faxes where you want, when you want. Also send faxes right from your Internet-connected PC. • Does not require an additional phone line

Fax Adapter - 1 per fax machine - 2 ports but only supports 1 fax per unit

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Faxing - 2 Options

Call Capacity

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Number of lines x phone capacity = Total calls (call paths)

Number of lines purchased (10) x phone capacity (4) = Total call paths (40)

4-line phones: each phone can

make/receive 4 calls

Installation Options

Multiple installation options give you & your customers lots of flexibility: • All phones include Ethernet Switch

Some routers require firewall or port changes

Customer Site Requirements To ensure the highest quality voice experience:

● Have existing broadband connection

● Meet minimum required bandwidth and pass VoIP test (50kb/phone)

● Be in market where local numbers are available

● Located in the continental US

● e911 is available

● Router must support DHCP

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How Will It Help My Business?

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No Capital Investments

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• No hardware to buy

• No licenses

• Simple single monthly charge

• No dedicated voice circuits

• No new features costs

• Easy scalability, even for new sites

• Unlimited or pay-per-use conferencing

• Promotion eliminates phones cost

Hands-off, Worry-free Migration & Onboarding

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• Just plug in phones and go

• Ascend Technologies manages maintenance for you

• Keep your existing phone numbers

• Ensure your network is voice ready

• Ascend Technologies sets up users

• You guide direction and pace

• Extensive experience & proven processes

Administration Is Simple

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• Easy moves, adds & changes

• Manage all settings

• Add & remove features

• Provision new phone numbers

• Manage multiple offices & remote users

• Users administer their own phones

Reliability

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Ascend Technologies’ Hosted PBX

• Vigilant system monitoring

• Powered by top-tier datacenters, managed 24/7 by a team of experts

• High-availability components

• Redundant network providers

Q & A

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