Developing Hosted IP PBX Applications
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August 3-4, 2004 San Jose, CA www.voipdeveloper.com Developing Hosted IP PBX Applications VoIP Developer Conference August 4, 2004 Doug Bellinger CTO Atreus Systems [email protected] August 3-4, 2004 San Jose, CA www.voipdeveloper.com
description
August 3-4, 2004 San Jose, CA www.voipdeveloper.com. Developing Hosted IP PBX Applications. VoIP Developer Conference August 4, 2004. Doug Bellinger CTO Atreus Systems [email protected]. Agenda. Business drivers for hosting Technical challenges Solutions. - PowerPoint PPT Presentation
Transcript of Developing Hosted IP PBX Applications
August 3-4, 2004San Jose, CA
www.voipdeveloper.com
Developing Hosted IP PBX Applications
VoIP Developer ConferenceAugust 4, 2004
Doug BellingerCTO
Atreus [email protected]
August 3-4, 2004San Jose, CA
www.voipdeveloper.com
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August 3-4, 2004San Jose, CA
www.voipdeveloper.com
Agenda
Business drivers for hosting Technical challenges Solutions
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August 3-4, 2004San Jose, CA
www.voipdeveloper.comBundled Services Increase Revenue Example: A service provider can achieve a 73% increase in
revenue from an existing business customer
Revenue Per Customer (SMB)
Access Only Access
New Services: VoIPVirus Protection, Hosted Exchange, PC Back Up, etc.
Today Target
Mo
nth
ly R
ev
en
ue
$750
$1300
73%Increase
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August 3-4, 2004San Jose, CA
www.voipdeveloper.com
Hosted IP PBX Service Promise
Single IP infrastructure supports multiple services Business bundles can include mail, messaging, fax,
access, security, etc. Advanced features with simpler interfaces Less capital intensive for customers More responsive and cheaper for
Moves/Adds/Changes/Deletions (MACD) Potential for “portable” service
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August 3-4, 2004San Jose, CA
www.voipdeveloper.com
Technical Challenges Quality of Service
Availability, utilization Performance of OA&M Processes
Manual processes limit realization of MACD promise Complex failure scenarios / roll-backs
Consistency of end-user experience Security
Traffic not limited to LAN/WAN
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August 3-4, 2004San Jose, CA
www.voipdeveloper.com
EAI Middleware
Managed Service
Deployment
UML Modeling
Tool
Business Process
Modeling Tool (XPDL,
BPML, BPEL)
Common Service
Models(SID)
XML (XPDL) Generator
Common User
Interfaces/
System Interfaces
J2EE / OSS-J Packaging/ Release
Management
Customer Self Care (WSDL)
Seamless Customer
Care
OA&M – Versioning, Lifecycle,
and Administrati
on
Rapid Service Introduction – Automated Fulfillment
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August 3-4, 2004San Jose, CA
www.voipdeveloper.com
Pre-defined Services
Concept -> Quote -> CashDeployment Service Fulfillment Center
Service Activation
Service Definition Center
Modeling Tools
Service Packaging
Service Library
Adaptors
ServiceModels
ActivationProcesses
ResourceInventoryManager
ResourceInventoryManager
OrderManagement
OrderManagement
BillingSystemBilling
System
BuildingBlocks
BuildingBlocks
Adaptors
ServiceDeploymentApplication
ServiceDeploymentApplication
BusinessProcesses
Integrated Development, Deployment and Delivery Environment
Highly scalable activation system for new generation services
Graphical modeling environment to configure new services
An extensive library of ready-to-go services
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August 3-4, 2004San Jose, CA
www.voipdeveloper.com A Single Service Model
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August 3-4, 2004San Jose, CA
www.voipdeveloper.comSupports Sophisticated Customer
Care
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August 3-4, 2004San Jose, CA
www.voipdeveloper.comDetailed Service Management
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August 3-4, 2004San Jose, CA
www.voipdeveloper.com… and Consistent Customer Self-Care
Single-Sign On for End-Users
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August 3-4, 2004San Jose, CA
www.voipdeveloper.com
The Result…
Complete End-to-End VoIP Provisioning CPE, Phones, Network Other Systems: Billing, LNP, E911, etc.
Beyond Voice - Flexible bundling Security: Virus Protection, Firewall, Remote
Access, AntiSpam Desktop Apps: PC BackUp, MS Exchange Access: Managed CPE, Internet Access
Improve Carrier’s Business Case 70% OPEX savings in Self-Care ($2M) Doubled Revenue (ARPU) with new services 50% reductions in New Service introduction
Break-even point (down to 5% take rate)
Increase Voice Adoption More than just Voice & Features
PROVISIONING API
Customer Portal CSR Portal Order Mgmt
ACTIVATION API
Application ServerNetwork Server Media ServerApplication ServerApplication ServerNetwork ServerNetwork Server Media ServerMedia Server
IP Centrex Voicemail Other Svc
Doug BellingerCTO
Atreus [email protected]
