Nancyann Taylor

President’s News

Volunteers Providing 62 Years Continuous Service to Martin Health System (1956-2018)

HighlightsHighlightsMAY 2018

Nancyann TaylorAuxiliary, President

772.223.5945, Ext. 11648Nancyann.Taylor@martinhealth.org

On April 9, we attended the Annual Installation Luncheon at beautiful Mariner Sands Country Club in Stuart. Past president, Bill Michaud, introduced our newly elected/appointed officers for the upcoming year.

Officers for 2018-2019 are:

PRESIDENT: Nancyann Taylor. Nancyann has been a volunteer at Martin Health System for nine years. She has nine years in the Emergency Department and in Guest Relations. Seven of the nine years were in the Gift Gallery. She also substitutes in many areas as needed at Martin Medical Center.

VICE PRESIDENT: Mary-Estelle Hamden. Mary-Estelle has been a volunteer at MHS for six years. She was the coordinator for Tradition Medical Center and is the chairperson for our grants program. I presented Mary-Estelle a “dammit doll” to help smooth out any problems that may arise.

RECORDING SECRETARY: Sandie Cox. Sandie has been a volunteer at MHS for two years and is co-chairperson for the surgical waiting room at MMC. I presented Sandie with five pens so she will never run out of ink!

APPOINTED TREASURER: Shelley Guerard. Shelley is our irreplaceable treasurer. She has been a volunteer at MHS for 12 years, serving as treasurer since 2014. She also served as president from 2010-2012 and recording secretary from 2007-2009. As a gift for all the times she plays with our money, Shelley was presented with a toy cash register.

The new Board of Directors includes, Nancyann Taylor, Mary-Estelle Hamden, Sandie Cox, Shelley Guerard, Barbara Pitts, Pat Donovan, Bill Michaud, Carolyn Michaud, Ro Meyers, Eva Kemp and Colleen Koniszewski.

Let’s not forget our Corresponding Secretary, the marvelous Barbara Pitts, who has been volunteering at MMC for 16 years. She has been the chairperson for the heart waiting room and service awards. She worked in Guest Relations for five years, is on the Auxiliary Board and does special projects. Barbara was presented with a “busy lady” note pad.

Outgoing Recording Secretary, Susan Dyall, has been a volunteer at MHS for 19 years. She has served as recording secretary, vice president, chairperson for the reception desk, and chairperson of the nominating committee and currently volunteers at the reception desk. I presented Susan with a quill pen in recognition of her long years of service.

I would like to express my gratitude to all of them, for their commitment, dedication, and support to the Martin Health Auxiliary. This will be a fantastic second year for me, as your president, and I am looking forward to working with everyone in our many endeavors throughout the next year.

I would like to give special thanks to Barbara and Joe Guido and Joan Rabuse, for their imagination and expertise in putting together all our general membership meetings. They have done a marvelous job with the food, entertainment and door prizes each month.

Last but not least, I would be remiss if I didn’t thank our fantastic editor of Highlights, Dianne Werner.

MARTIN HEALTH AUXILIARY

I would like to take this opportunity to wish all the mothers, grandmothers, and great-grandmothers a very Happy

Mother’s Day. May your day be filled with all things that make your heart happy.

Spotlight on Volunteer Services

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Suzanne Lumleyex t. 1 5 8 8 6

Jan Chaseex t. 1 1 0 3 7

Kelly McIntyreex t. 1 3 6 4 3

Dear Volunteers,

Congratulations to the board members installed at the luncheon on April 9 for the 2018-2019 fiscal year. We look forward to working with you.

It has been an exciting few months for Martin Health System. In January, an affiliation between Martin Health Frances Langford Heart Center and Cleveland Clinic Heart & Vascular Institute was announced. In March, we sent an email from Rob Lord, in which he said: “Martin Health and Cleveland Clinic share a philosophy of providing exceptional patient care, which is why the cardiovascular affiliation has brought tremendous excitement to our community. We have enjoyed our partnership with Cleveland Clinic as we work through the details of the cardiovascular affiliation. That experience has reinforced the value of developing a stronger relationship with one of the premier health care providers in the world and we look forward to what opportunities may be ahead.” We know that both organizations bring so much to the table and share similar ideas on providing exceptional patient care to the communities they serve.

Peace of MindThrough feedback from patients and each other, we realize we can be more mindful of our conversations with everyone. While we know that no one would intentionally upset folks in any of our facilities, it still happens. We want to create peace and minimize stress at Martin Health. To do that, we must avoid discussing sensitive topics such as politics, elected officials and gun control. We are a melting pot of opinions and differing views. Any discussion of these sensitive topics adds stress and tension to the environment and has other negative outcomes as well.

There may be times when a patient or visitor brings up a hot topic and that can make it difficult. Should that happen, it is fine to redirect the conversation and even to say, with a smile, that while here at Martin Health; we keep our political opinions to ourselves to avoid upsetting people. You may then ask them a question to change the subject. Other times, you may be chatting with a like-minded fellow volunteer or associate and someone brings up a hot topic. Please gently remind them to avoid the subject(s). What people don’t realize, is that those conversations are sometimes overheard and can be offensive, to someone else, leaving them with negative feelings.

Our priority is to provide peace of mind, so steering clear of these highly charged topics is critical. We want people to be calm and relaxed and our role is critical in providing an atmosphere that does not encourage topics that may create a conflict.

Most of our seasonal volunteers have gone North and we are anxiously awaiting the start of the teen volunteers in June, to help fill in some of the staffing gaps.

To those of you that are moms, we wish you a Happy Mother’s Day!

Thank you for continued commitment and dedication to Martin Health System.

Hugs,

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Volunteers in Action

Bob Blaesi, Guest Relations, TMC

Sally Masi, East Ocean Diagnostics

Andy Lisko, HealthPark One

Pat Lyman, Reception Desk, MMC

Diane Tona and Marietta Gough, Thrift Store

Stephanie Schoppe, Reception Desk, Hospital South

FIRE DRILL CLASS AT MMC

CODE RED!Gary Ball and Sean Murphy from MHS security team recently held a fire drill class with volunteer services and the human resource department.They went over:

R.A.C.E. - Rescue, Alarm, Confine, ExtinguishP.A.S.S. - Pole, Alarm, Squeeze, SwipeR.A.E. - Rescue, Alarm, Exit

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New Volunteer OrientationSuzanne Lumley reports that 10 new volunteers attended orientation in March 2018.

Jo Hayes, Jeanne Priez, Bob Wolfram and Paula Meyerson

Seated, Margie Gordon, Georgette YoumansStanding, Natalie Smith, Margaret Rampersad Fook, Rob Relyea

The beautiful new pediatric unit at Tradition Medical Center features eight private patient rooms with bathrooms and showers in each room. The unit will have many family-friendly features including:

• Sleeping accommodations in each room for a parent/caregiver to comfortably stay with their child.• A playroom with age-appropriate toys and a PlayStation® video game system.• A PlayStation® video game console in each patient room.• A family room with computer work station and mini-kitchenette.• Washer/dryer access for families.

The pediatric unit will serve children from infancy to age 17. It will be staffed by pediatric hospitalists, who treat a wide range of childhood illnesses and injuries, as well as patient-centered care from nurses and staff specifically trained in pediatric care.

We believe the new pediatric unit at Tradition Medical Center will be an exceptional benefit for our growing community of young families.

We invite you to click on the following link to see pictures of the unit and all it has to offer. www.martinhealth.org/pediatrics.

TMC PEDIACTRIC UNIT RECEPTION

Angela Aulisio, Karen Ladwig, Tacy Middleton from Marketing

Communications department and Kelly McIntyre,

Volunteer Services welcomed guests to the reception.

Emmi Lenz

Alice Wian, Howard Rifkin, Mary-Estelle Hamden and

Steve Silver

Marthé Silver, Sali Horowitz and Mary-Estelle Hamden

Tradition Medical Center NEWSSmiles, laughs and giggles were prevalent on the floors at TMC. Why? Our therapy dogs, Cooper and Sebastian, are here. Their visits are a joy to our patients and the staff. Look for them on Wednesdays.

Many thanks to the gift gallery for having a wonderful selection of Easter gifts and candy.

We had a lovely time at the installation luncheon. It was a beautiful location and a chance to chat with other Auxiliary members. I am so pleased to have the honor of being your vice president. Thank you all for attending and if you have never been to one of our special luncheons, please join us next year.

The 3rd Annual Sage Awards, presented by the Council on Aging of Martin County, Inc., were held at Piper’s Landing Yacht & Country Club in Palm City on Saturday March 24.

The Sage Awards honors the wisdom and worth of senior residents who live purposeful lives by offering their experience, professional skills and compassionate hearts to their communities.

Several people from Martin Health Auxiliary were nominated for the Council on Aging Sage Awards. The four Martin Health System volunteers that were nominated this year were;

Health Science and Medicine Category

Carol Jarzyn, ARNP, Volunteers in Medicine VolunteerTom Lytle, Martin Medical Center, Guest Relations

Community Service Category

Patricia Donovan, Martin Medical Center, Gift Gallery coordinatorJulie Preast, East Ocean Imaging

We recognize all the nominees for all they do in the community and are grateful they chose Martin Health as one of the places they elect to make a difference.

SAGE AWARDS

Seated, Elise McDonald, Patricia Donovan, nominee and Dianne Werner.

Standing, Jakie Reisig, Kendall White, Mary Haule, Nancyann Taylor and Shelley Guerard

Tom Lytle, nominee, Dr. Barbara Bush, Barbara Lytle and Ron Bush

Gift Gallery Report

Myra Bags - Fashion that is environmentally friendly.Come in and see our new and exciting line of handbags and totes. As the saying goes…”one person’s trash is another person’s treasure”.Each item is unique and they are partially made from recycled army surplus canvas. The markings, stitches and other little blemishes found in the material adds to the vintage/rustic inspired look of this product. There is a style to suit many needs for all ages.

They would make a great Mother’s Day gift!

SAVE OUR PLANET • RECYCLE-UPCYCLE

Ann Gorski, Bobbi Loukas and Pat Donovan

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Submitted by, Mary-Estelle Hamden

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Martin Health AuxiliaryFor the Month of March 2018 - 642 Auxilians Worked 13,540 Hours

Submitted by Barbara Pitts, Awards Chair

25 HOURS (NEW MEMBER)Eileen Ayres, Spiritual Care, MMCPaul Croke, Guest Relations, MMCBarbara Gordon, Emergency Department, MMCJane Hall, RN, VIMSali Horowitz, Reception Desk, TMCDianne Layden, RN, VIMLuz Lopez, Emergency Department, TMCEnrique Palmer, MD, VIMAngela Pisacone, Heart Center Waiting Room, MMCKandy Tole, Patient Variety Cart and Gift Gallery, MMCPearl Trewick, Reception Desk, TMCSuzanne Yarmitzky, Emergency Department, TMC

100 HOUR AWARDFrancis Biele, Courtesy Cart, MMCJoyce Gherlone, Chairperson, Auxiliary FundraisingKathy Hanson, Guest Relations, MMCSuzanne Johnson, Wellness Center, Hobe Sound and Auxiliary Special ProjectsJudy Johnson, Volunteer Office, MMCSarah McLees, Gift Gallery and Chairperson, Courtesy Cart, Hospital SouthSandra Murphy, Admitting, MMCCarroll Reid, Waiting Room – ED Ombudsman, Spiritual Care and NODA, TMCMary Reis, Admitting, MMCDolores Reisman, Reception Desk, Cancer Center LobbyRosa Rios, PACU and Pre-Op, TMCJoel Rosenberg, Nutrition Services, TMCBarbara Schnitzer, Gift Gallery, Hospital SouthLinda Stover, Reception Desk, TMC

300 HOUR AWARDSelma Claycomb, Thrift Shop, East Ocean ComplexClaudia Cobble, Volunteer Office, MMCAbigail Flood, Waiting Room – ED Ombudsman, MMCRobert Kammel, Chairperson, Mail Service, TMCChristine Lehew, Floor Service, Hospital SouthRobert Mathias, Courtesy Cart, MMCMargot Mullen, Floor Service, Hospital SouthFrank Nantista, Courtesy Cart, SLW and TMCLinda Ramey, Pre-Op and NODA, MMC; ICU Patient Survey TeamAnthony Rienzo, Courtesy Cart, TMC and Mail Service, MMCEthel VanderWeide, Thrift Shop, East Ocean Complex

500 HOUR AWARDSharon Hendren, Admitting and Surgical Waiting Room, Hospital SouthNancy McElroy, Guest Relations, MMC and Auxiliary Special ProjectsMabel McGraw, Rehab, Hobe SoundAmena Ragnauth, Mammography and Chairperson, CT Scan, SLW

1,000 HOUR AWARDSandra Cox, Co-Chairperson, Waiting Room – Surgical, MMC and Auxiliary Recording SecretaryJoseph Jemioto, Chairperson, PACU – Pre-Op, TMCIrene Morrison, PACU, Hospital SouthElaine Roberts, Admitting, MMCKay Visentin, Gift Gallery, TMC

2,000 HOUR AWARDRita Bednar, Reception Desk, MMC and Auxiliary Special ProjectsMary Makowske, HR, Smithfield

3,000 HOUR AWARDGladys Regan, Gift Gallery, Hospital South

4,000 HOUR AWARDModdie Batschelet, Chairperson, Patient Variety Cart, Hospital SouthHelen Case, Chairperson, Gift Gallery and Co-Chairperson, Patient Variety Cart, TMCDorothy Draw, Admitting, Floor Service and PACU, Hospital SouthRoland Gaudreau, Chairperson, Courtesy Cart, SLWClaudia Jinkins, Thrift Shop, East Ocean ComplexGeorge Sweeney, Co-Chairperson, Emergency Department, Hospital South

5,000 HOUR AWARDCarole Parnell, HR, Smithfield

6,000 HOUR AWARDBobbi Loukas, Co-Chairperson, Gift Gallery, MMC; Auxiliary Nominating Committee and FundraisingAnita Moorehead, Co-Chairperson, Waiting Room – Heart Center, MMCStephanie Schoppe, Chairperson, Reception Desk and Guest Relations, Hospital South; Auxiliary Nominating Committee

7,000 HOUR AWARDRose Lillich, Spiritual Care, MMC; Chairperson, NODA, MMC, TMC and Hospital SouthKendall White, Gift Gallery, Guest Relations, MMC; Auxiliary Special Projects and Fundraising

9,000 HOUR AWARDRo Meyer, Auxiliary Past-President; Auxiliary Board; Site Coordinator, MMC; Chairperson, Reception Desk, MMC

25,000 HOUR AWARDEva Kemp, Auxiliary Past-President; Auxiliary Board; Site Coordinator, Hospital South; Chairperson, Admitting and Waiting Room – Surgical; Auxiliary Handcrafters

26,000 HOUR AWARDBarbara Pitts, Auxiliary Corresponding Secretary; Auxiliary Board; Chairperson, Auxiliary Awards; Volunteer Office, MMC

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From the Editor Quote of the MonthFrom Nancyann

Caring On the Spot

This is my wish for you.Comfort on difficult days,Smiles when sadness intrudes,Rainbows to follow the clouds,Laughter to kiss your lips,Sunset to warm your heart,Hugs when spirits sag,Beauty for eyes to see,Friendships to brighten your being,Faith so that you can believe,Confidence for when you doubt,Courage to know yourself,Patience to accept the truth andLove to complete your life.

In MemoriamKathy Bahen, Thrift Store, Co-Chair, passed away.

Michael Morrissette, Thrift Store, lost his brother.

Jack Carl, TMC Courtesy Cart, lost his mother-in-law.

Margaret Mattison Walsh Sundheim (retired) MMC, passed away.

Artie Martinez, (retired) TMC, Courtesy Cart and Mail Room, passed away.

Volunteers Continue to Care on the Spot - Balla-Rena Jones

This month, Balla-Rena Jones was selected from the Caring on the Spot Cards that were submitted. Balla-Rena volunteers for Spiritual Care at Tradition Medical Center. She was recognized by a security officer for “observing a very distraught, upset visitor crying in the lobby”.

She was able to calm and soothe the visitor and stayed with the visitor while she visited her terminally ill husband. She offered assistance to the entire family. Thank you, Balla-Rena, for providing people with peace of mind!

We know that each and every day you all make a difference in the life of our patients and visitors.

Remember to recognize your fellow volunteers and associates with Caring on the Spot cards when you see them demonstrating the Martin Health Way and our iCare values. You can find the Caring on the Spot cards in the volunteer office or ask an associate for one.

If you do fill one out, please give it to the person whom you are recognizing and compliment them on what you observed on the spot.

The start of summer is here!Another “season” is behind us and we will miss all of our fellow volunteers that return to their summer homes. As we wish them a wonderful summer, we welcome our new group of teen volunteers. They fill a very important role during the summer months when we are short-staffed. We are grateful to have them here and appreciate the time that they give to Martin Health. As an added bonus, they are fun to be around!

We will be combining issues of Highlights during the summer. You will be receiving a June/July issue around the beginning of July and an August/September issue around the beginning of September. We will resume our monthly schedule starting with the October 2018 issue.

During the summer months, please make sure you read any messages that are on the kiosk when you sign in, along with any emails that are sent. There will be reminders of events that may be taking place along with other important issues that arise.

As a reminder, there are no monthly meetings during the summer months. The next General Meeting will be Monday, October 1 at St. Mary’s Great Hall. Details will be in the August/September issue of Highlights.

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April 2018 Annual Meeting Report

Hour and Service Year Awards were presented to our members.

On April 9 Auxiliary members attended

their annual installation luncheon at the

beautiful Mariner Sands Country Club.

1,000 HOURS, Rob Lord, Regina Negri and Nancyann Taylor

5-YEAR PIN AND 2,000 HOURS, Rob Lord,Sally Abrams and Nancyann Taylor

3,000 HOURS, Rob Lord, Pat Shannon and Nancyann Taylor

20-YEAR PIN AND 11,000 HOURS, Rob Lord, Dr. Howard Voss and Nancyann Taylor

12,000 HOURS, Rob Lord, Nancyann Taylor

ACCEPTING THE CHECK WERE, Miguel Coty, vice president, chief marketing and communications officer and chief patient experience officer, Dr. Lawrence Rothstein, senior vice president and chief physician officer, Ramona Thomas, vice president and chief legal officer, Jessica McLean, vice president and chief philanthropic officer, Rob Lord, president and chief executive officer and Chuck Cleaver, senior vice president and chief financial officer.

* bold denotes award recipient*Photos of Hours Awards for 100/300/500 hours that were presented at the April meeting will be published in the next issue of Highlights.

Auxiliary President, Nancyann Taylor and Treasurer, Shelley Guerard presented a check for $75,000 to the Martin Health Foundation, which brings the total amount to date of $1,150,000 towards the Auxiliary pledge of 1.5 million dollars.

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Donated gift certificate was not listed in the April issue from March’s General Meeting:Miller’s Ale House, 3611 NW Federal Highway, Jensen Beach

5-YEAR PIN, Rob Lord, Kathy Hedlund and Nancyann Taylor

5-YEAR PIN, Rob Lord, Selma Claycomb and Nancyann Taylor

10-YEAR PIN, Rob Lord, Nancyann Taylor and Bill Michaud

5-YEAR PIN, Rob Lord, Ethel Vander Weide and Nancyann Taylor

AUXILIARY BOARD, Shelley Guerard, Sandie Cox, Nancyann Taylor, Barbara Pitts and Mary-Estelle Hamden

YEARS OF SERVICE AWARDS SPRING 2018

* bold denotes award recipient

10 YEARS Evelyn FilardiKathi Harvey, DNP, FNPRuth Ann KatiliusJudy McInnisBill MichaudJane MichelBillie QuickSandy Razavi, PCT

15 YEARS Earl GutkeLori KnoskaJoan SweeneyGeorgeSweeney

20 YEARS Mardee KruegerBrenda LandaasHoward Voss, MD

25 YEARS Dom BrunoWilliam Heller, PhD

30 YEARS Ruth Baron

5 YEARSSally AbramsJane BainbridgeJanice BaltermanSelma ClaycombEd CobbleAnne Cooling, PCTDorothy DrawSue Frances

Dennis GriffinJoan HaddadKathy HedlundMaureen JaquesMarion LeBelVince MasciaJohn MetcalfeZachary Panton

Marilyn PattersonMehdi Razavi, MDIrma RicciAnnmarie RileyPeter Rosati,Sharon Rosecrans Charlie SpencerEthel Vander Weide

Alan Siegle, ODHarvey Thompson

MARTIN HEALTH AUXILIARY

32689-18

P.O. Box 9010Stuart, FL 34995

Address Service Requested

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NEW Volunteer Openings

Please contact Suzanne Lumley with Volunteer Services for further information at

772.288.5886 or suzanne.lumley@martinhealth.org

Highlights is published monthly by the Martin Health Auxiliary in partnership with the Martin Health Marketing Communications Department. If you have article ideas for a future publication, call the Auxiliary President at 772.223.5945, ext 11648.

Auxiliary President .........................Nancyann Taylor

Volunteer Services Program Coordinator..........................Kelly McIntyre

Editor ...........................................................Dianne Werner

May 2018

Dates to Remember MAYSunday, May 13, Mother’s DayTuesday, June 19, ICE CREAM SOCIAL Martin Medical Center, conference room B,11:30 a.m. to 12:30 p.m.

Medical Center: Pre-Op, Gift Gallery, Emergency Department, Patient Variety Cart, Spiritual Care

Tradition: PACU, Emergency Department (evenings) and ED Ombudsman, HealthPark One Reception, Guest Relations

Hospital South: Gift Gallery, Martin Greeter, Spiritual Care, Emergency Department

St. Lucie West: CT Scan, Courtesy Cart, Main Reception Desk, South Reception Desk, Emergency Department, Rehab

Ancillary Sites: Hospital South Wellness Center, Surgi Center, East Ocean Diagnostics, South Rehab, Tiffany Sim Lab, Hobe Sound Wellness Center

Thrift Store