Highlights - Cleveland Clinic Martin Health

FEBRUARY 2019

Highlights

Nancyann TaylorAuxiliary, President

772.223.5945, Ext. [email protected]

Volunteers Providing 63 Years Continuous Service to Martin Health System (1956-2019)

Nancyann Taylor, Auxiliary President

February – A month with 3 special days!GROUNDHOG DAY On February 2, thousands of people will gather in Pennsylvania to see if our favorite groundhog, Punxsutawney Phil, will predict favorable weather for the rest of winter. Since 1887, when this event started, it has grown very popular and people all over the world watch to see what Punxsutawney Phil will do. Luckily, here in Florida, we enjoy beautiful weather all the time!

VALENTINE’S DAYLOVE IS IN THE AIR! On February 14, we declare love and affection for those dear to our hearts. We shower them with flowers, candy, cards, beautiful jewelry, fine dining and lots of hugs and kisses. Love is such a beautiful emotion. We need more of it in the world. Fortunately, we see Auxilians doing this every day (minus the fine dining and jewelry). They bring love, peace of mind, compassion and comfort to our patients and visitors and it comes straight from the heart!If you haven’t purchased your Valentine presents yet, visit our Gift Galleries at the Medical Center, Hospital South and Tradition. They have many unusual gifts.

PRESIDENTS’ DAY Did you know that George Washington’s birthday was the first federal holiday established to recognize an individual? For many years, it was celebrated on Washington’s actual birthday, February 22. However, in 1968 Congress changed the holiday to the third Monday in February. While it is now called “Presidents’ Day” by many (in honor of all the United States Presidents), it is still officially called Washington’s Birthday by the federal government. Government workers, schools and the post office close that day, but the hospital never closes, and our volunteers still come to work! YOU ARE THE BEST!

ALSO, IN FEBRUARYAt the General Membership meeting on February 4, the nominating committee will present the proposed slate of 2019-2020 officers to those in attendance. I would like to thank the committee, Chairperson Tom Lytle, Nancy Rowe, Amena Ragnauth, Rob Relyea and Mary-Jo Horton for the many hours they have spent on this important task.

Happy Presidents’ Day

Spotlight on Volunteer Services

2 | martinhealth.org/volunteers

Suzanne Lumleyex t. 1 5 8 8 6

Jan Chaseex t. 1 1 0 3 7

Kelly McIntyreex t. 1 3 6 4 3

Dear Volunteers,

These are exciting times at Martin Health. We know becoming part of Cleveland Clinic will enhance our opportunities as a provider of excellent health care.

Navigating through change can be exciting and challenging all at the same time. New things will be introduced, and some things may go by the wayside, but our focus will always be on the patient. We are all on tiptoe anticipating what will happen. On a personal note, we may wonder things like “will our uniforms change” and “will volunteers operate in the same ways as before”. For now, we don’t know the answers to those types of questions, but rest assured, as we learn more information, we will share it with you.

When we have news, we will send out emails and post it on the kiosks. If you ever have questions or hear rumors, feel free to ask Volunteer Services. We are happy to give answers, if we have them. Our mantra is, “Let’s wait for things to roll out, then roll with it!” Change doesn’t happen overnight. We’ll keep you informed but ask that you give things time to evolve. Sit back and observe, and allow time for the new processes to unfold.

One thing we have already discovered is that there will be many meetings. What this means to Volunteer Services, is that some of our previously scheduled meetings may have to be rescheduled or cancelled. We will inform you when these changes occur and ask for your understanding when it does happen.

We would like to thank all volunteers for their commitment and service. A huge shout out to the Auxiliary board members and the chairpersons of each line of service. We couldn’t do it without you! Remember, communication is a two-way street. If your chairperson or another volunteer reaches

out to you to substitute or with a question, please give them the courtesy of a return email, phone call or text. If you can help a fellow volunteer by filling in when asked, it is most appreciated by the volunteer and the chairperson. If you are looking for a substitute, offer to switch days, whenever possible. Scheduling is challenging, but if we work together, it will work out better for everyone!

We are preparing the Auxiliary annual directory for distribution at the April installation luncheon. It is a listing of all Auxiliary members which provides names, addresses, home and cell phone numbers, as well as email addresses. If you have had any changes to your contact information since last year, please contact Kelly or Suzanne, preferably by email.

If you wish to restrict some or all your contact information from the directory, please complete a declination form. You may contact Volunteer Services if you would like a waiver form to complete. We must receive all signed waivers by February 15, 2019, or your contact information will be included in the directory.

Thank you for being a part of our organization and sharing your time with us!

Hugs,

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New Volunteer OrientationSuzanne Lumley reports that 11 new volunteers attended Orientation in December.

Seated: Gail Beutjer, Aimee Falcone and Dan Hatton.Standing: Lorraine Longobardi and Heather Miller.

Standing: Jan Smith and Doug Smith. Seated: Pam Brown, Joyce Dimitri, Emily Kreibich and Rick Malle.

Fashion Show and Luncheon Fundraiser

Come and join the Auxiliary for a fanciful fashion show and luncheon fundraiser on

Saturday, March 2. Enjoy a delightful afternoon with family and friends while models display fashions from SO UNIQUE at Harbour Bay, Martin Health

Auxiliary Thrift Store and the Gift Gallery.

The event will be held at Miles Grant Country Club.5101 SE Miles Grant Road, Stuart 34997

Doors open at 11:30 a.m. and lunch will be served at noon.

Tickets are $32 per person, which includes a lite lunch of tomato basil soup, harvest salad, rolls and beverages including iced tea and lemonade.

You may purchase tickets beginning February 15 at all our Gift Galleries and the Thrift Shop.

Come join us for a beautiful day of fashion and friendship!


From Patient Experience Dear Volunteers,

As we enter this “new day” for our health system, we all feel a bit of excitement and anticipation for what’s to come in the year ahead. To see these two great organizations come together—and be a part of it—is a historical moment and truly a privilege for each of us.

Still, we must remain focused on our patients. Our busy season is upon us and many of us may be challenged in our role to consistently provide peace of mind for our patients and each other through exceptional, personalized, compassionate care. Remember that intentional words and acts can make a real and lasting impact and help provide peace of mind. Intentional words and acts include:

• Refreshing and encouraging one another.If you see a colleague looking rushed or a little gloomy, check in and lift his/her spirits. If you are personally feeling rushed and a bit overwhelmed, take a moment, breathe and re-set. When we take care of ourselves and each other, we are better able to care for our patients and their families with kindness and compassion.

• Delight everyone with kindness. Have you heard of random acts of kindness? Consider consistent acts of kindness. Imagine if we hard-wired acts of kindness into our everyday work flow with every patient, every time (making eye contact and calling patients by their name in appreciation, walking people to their desired destination, standing up to greet people, always providing a warm welcome and a fond farewell).

Season Challenge (January - March 31, 2019) The Office of Patient Experience conducts a Season Challenge during our busy season. The Season Challenge supports our associates in maintaining exceptional patient-centered care at a time when the demand is high and is designed to:

• Engage all patient-facing departments in supporting one another as they strive to consistently improve their patients’ experience.

• Recognize non-clinical support areas that receive the most Caring on the Spot cards.

• Recognize winning teams and highest-ranking departments with special celebrations and signage during Patient Experience Week (end of April).

Please remember to encourage and recognize your colleagues, support staff, physicians and front-line staff by giving them a Caring on the Spot card when you witness them going above and beyond to provide peace of mind for our patients and each other. You will make their day and may help their team (or yours) win the Season Challenge!

We are so grateful for each of you! From greeting and transporting patients, to running our gift shops and participating in special projects, you are invaluable to our ability to serve the Treasure Coast community. Thank you!

With appreciation, Your Patient Experience Team


• February 4, 2019 - Slate presented at General Membership Meeting.

• February 10 - March 1, 2019 - Ballots for early voting will be available at all sites and early voting reminder will be on site kiosks.

• March 1, 2019 - Site ballot boxes will be sealed and sent to Nominating Committee to be tallied.

• March 5, 2019 - General Membership Meeting - Members attending who have

Upcoming Auxiliary Election For your information and action! The Auxiliary Nominating Committee has been working to identify interested, qualified

candidates to serve in Auxiliary Leadership positions. With the nomination process complete, our focus will turn to the election process. Please be sure to vote!

Nominating Committee Tom Lytle, Chairperson and Medical Center Mary-Jo Horton, General MembershipNancy Rowe, Hospital South

not voted early may vote by ballot between 11:00 a.m. and 12:15 p.m. At 12:15 p.m., the Nominating Committee will count ballots (early voting and General Membership votes). Nominees receiving highest number of votes will be elected. The Nominating Committee Chairperson will announce the winners of each Leadership position.

• April 9, 2019 - Annual Meeting and Installation of Officers.

Amena Ragnauth, St Lucie WestRob Relyea, Tradition Medical Center

The following outlines how and when you should cast your vote.

Timeline For Annual Election

Thrift Shop ResultsOur fiscal year is now nine months old (beginning April 2018 to present) and we finished with $161,538 in sales for that time period. Compared to prior year sales of $102,733, we realized a 57% increase ($58,765.) We have now adjusted our estimate for the 2018-2019 fiscal year annual sales to be in excess of $200,000. We have three months left to accomplish this and I’m sure Team Thrift is up to the challenge!

Our volunteers are to be commended for performance resulting in these truly dramatic sales results. They did an outstanding job manning, stocking and selling our donated inventory. Our Christmas and New Year’s inventory is either gone or what’s left is stored for next year’s holiday season. Which leaves us in need of donations after smashing fourth quarter sales! If you are starting your year by re-organizing or re-decorating, please keep us in mind. Your donations are greatly appreciated!

Social media continues to be a successful advertising tool for the Thrift Shop. Our yearlong social media exposure, under

Thrift Shop Volunteers, Theresa Goodman, Hilary Heaney and Marietta Gough

the direction of Chris Arnold (MHS Marketing) has allowed us to reach new customers as well as donors. Accolades to our President, Nancyann Taylor and Volunteer Services Program Coordinator, Kelly McIntyre, for their support and guidance as we strive to reach rather lofty levels of sales and customer satisfaction. We also appreciate the maintenance staff of Martin Health who keep us clean and debris free, ready to do business daily.

Thanks to all of you for your efforts!Submitted by Carolyn Michaud, Thrift Shop Coordinator


Gift Certificates from the following

merchants were distributed during the

raffle. Please patronize these businesses

and when you do, express your gratitude

to them for supporting our auxiliary!

The January General Membership meeting was held January 8 with entertainment provided by The Rhythm Kings. Lunch was delicious, and a good time was had by all.

Bold denotes award winners.

January 2019General Meeting Report

BONO’S BBQ & GRILL - 2290 SE Federal Hwy., Stuart 34994FIRST WATCH - 2125 SE Federal Hwy., Stuart 34994KYLE G’S - 10900 S Ocean Drive, Jensen Beach 34957MILES GRANT COUNTRY CLUB- 5101 SE Cove Rd., Stuart 34997MIRACLE WORKS - Port St. Lucie, 34987. www.miracleworksfl.comPEI WEI - 2101 SE Federal Hwy., Stuart 34994SCOOTER’S FUN, FOOD & SPIRITS - 8913 SE Bridge Rd., Hobe Sound 33455TUTTO FRESCO - 9501 Brandywine Lane, Port St. Lucie 34986

Gary Ball, Security Supervisor, gave a presentation on RACE, RAE, PASS and Codes Silver and Yellow. He also brought a BullEx (fire extinguisher training tool) to show us how to put out a fire. Some of the volunteers tried their skills on the BullEx and we all learned a lot. I would like to give a big “THANK YOU” to Gary for taking time from his busy schedule to teach us something new.

Hours Awards were presented to the following volunteers in attendance:

Learning how to put out a fire. L-R: Paul Miller, Pat Shannon, Gary Ball, Joyce Stern and Moddie Batschelet

The Rhythm Kings

Nancyann Taylor, Carmen Gonzalez -100 hrs., Jim Linn – 500 hrs., Marsha Zenk – 300 hrs., Nancy Lasher – 500 hrs., and Jan Chase

Nancyann Taylor, Barbara Taylor – 8,000 hrs., and Jan Chase

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John Metcalfe and Joseph Winiarski, MMC Courtesy Cart

Mario Cortina, Hospital South Emergency Department

Howard Meister, MMC Courtesy Cart

Donna Gogliucci, Pat Serafino and Myra Gates, TMC Gift Gallery

Jack Carl, TMC Courtesy Cart

Bob Day and Dale Prill, TMC Guest Relations

Chuck Harrison, MMC Emergency Department

Roland Gaudreau, SLW, Courtesy Cart

Jodi Weinberger, SLW RehabDon Gross, Hospital South Courtesy Cart

Volunteers in Action


Martin Health Auxiliary Hours AwardsFor the Month of December 2018 - 627 Auxilians Worked 11,399 Hours

Submitted by Barbara Pitts, Awards Chair

March Luncheon and General Meeting

25 HOURS (NEW MEMBERS)Charlie HamelLulu KapitaJoan LaPierChristine MullinsAndrea RodriguezRobin SchifillitiDebbie SchwartzShirley SlineyCindy SmithCarole Walsh

100 HOUR AWARDJohn AlcornRick AmmonAnn Marie BowserDee Cantrell

Tuesday, March 5, 2019Lunch served at 11:45 a.m.

Meeting to begin at 1 p.m.

St Mary’s Great Hall, 701 SE Ocean Blvd., Stuart

Theme is Saint Patrick’s/Mardi Gras! Wear your “green” or “colors”.

Al CastaldoDon D’AndreaChristina GrantEd HainesElaine HeldPhyllis KunkelDonna Lippman ProtoDr. Burger Zapf

300 HOUR AWARDGladys AgricolaFrank BieleSherri BrownDonna GogliucciElise HagertyKathy HerbstMichael Neary

Dan OlinJoel RosenbergJohn TatumJudy Wallace

500 HOUR AWARDOtto BitzerAnita BlochKathy DullardJim HarpelSue Redman

1,000 HOUR AWARDJoyce ArmstrongGeorge BarkerBarb CooperMarge Ottaviano

Lunch will be corned beef, cabbage, zucchini and squash medley, cheese ravioli with red sauce, garlic bread and Irish soda bread. For dessert, there will be cupcakes with whipped cream icing and sprinkles.

If you have not already pre-voted, you will have a chance to vote for Auxiliary Officers between 11:00 a.m. and 12:15 p.m. Final votes will be counted, and the elected officers will be announced during the meeting.

4,000 HOUR AWARDTerry Moore

5,000 HOUR AWARDSandy RazaviBarbara Steward

7,000 HOUR AWARDJoan Rabuse

27,000 HOUR AWARDBarbara Pitts

45,000 HOUR AWARDPat Donovan

Martin MedicalGIFT GALLERYAn autistic little boy recently walked into the Martin Medical Gift Gallery and spotted a dinosaur in the stuffed toy section.

He immediately ran to it and hugged it tightly. His mother explained he is obsessed with dinosaurs. She saw the gleam in his eye and purchased the stuffed animal for him.

A few days later, she returned to the gift gallery to explain excitedly to our volunteers how he constantly hugs that dinosaur and it has changed her little boy’s life. Sometimes a little spark can ignite a remarkable fire!

From the Editor


Quote of the MonthFrom Nancyann

In Memoriam

HELPING PEOPLE IS GOOD FOR YOU!It makes your heart healthy!Studies show that adults over 50 who volunteer four hours a week reduce their risk of developing hypertension by 40%. Doing good lowers stress hormones and blood pressure.

It improves your self-esteem!In a recent survey of more than 2,500 volunteers, 93% reported better moods and 88% felt more confident after donating their time to help others.

It lengthens your life!Regularly helping others releases chemicals in the body that boost your immunity and lower risk of depression, factors that can increase your life span 22 percent!

February is American Heart Month. Did you know that heart disease is the leading cause of death for men and women in the United States? And it doesn’t just happen to older adults. It is happening more and more often to younger adults. This is partly because conditions leading to heart disease are happening at younger ages.

Half of all Americans have at least one of the top three risk factors for heart disease (high blood pressure, high cholesterol, and smoking). Fortunately, you can make healthy changes to lower your risk of developing heart disease. Controlling and preventing risk factors is also important for people who already have heart disease. To lower your risk, the U.S. Department of Health and Human Services recommends:

• Watch your weight.• Quit smoking and stay away from secondhand smoke.• Control your cholesterol and blood pressure.• If you drink alcohol, drink only in moderation.• Get active and eat healthy.

Make 2019 the year that you focus on your heart health. And what better month to start than February. The word February comes from the Latin word “februum”, which means purification. Pair up with your loved ones to take a walk, adjust your diet, get fit. Your heart will thank you and you could be helping a loved one reduce their risk for heart disease too!

By Nancy Lasher

Roger Brown, TMC Mail Service, passed away.

Audrey Johnkoski, Hospital South Gift Gallery, passed away.

Kathleen Salerno, MMC Spiritual Care, passed away.

Freddie Salerno, MMC Courtesy Cart, lost his wife.

Carole Wiseman, TMC Gift Gallery, lost her husband.

Tradition Medical Center celebrates its

Enjoying the anniversary cake Ron Hipperling, Grace Vergis and Peggy Kamin

5 Love is in the air!Here is wishing love to every volunteer at Martin Health. You give of yourself and spread love with every visit of a patient, family member and friend. Your smile and caring attitude can mean so much to someone in time of need. Thank you for all you do...and it’s far more than you realize!

Submitted by Mary-Estelle Hamden, Auxiliary Vice-President

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MARTIN HEALTH AUXILIARY

33312-19

P.O. Box 9010Stuart, FL 34995

Address Service Requested


Highlights is published monthly by the Martin Health Auxiliary in partnership with the Martin Health Marketing Communications Department. If you have article ideas for a future publication, call the Auxiliary President at 772.223.5945, ext 11648.

Auxiliary President .........................Nancyann Taylor

Volunteer Services Program Coordinator..........................Kelly McIntyre

Editor .............................................................. Nancy Lasher

February 2019

NEW Volunteer Openings

Please contact Suzanne Lumley with Volunteer Services for further information at

772.288.5886 or [email protected]

Please check out the new positions available:

Thrift Shop: Sales positions available

Hospital South: Courtesy Cart, Gift Gallery, Surgical Waiting Room, Spiritual Care, Emergency Department

St. Lucie West: Courtesy Cart, South Reception Desk, Emergency Department, Main Reception Desk and CT Scan

Tradition: Gift Gallery, Guest Relations, Emergency Department (evenings) and Emergency Department Ombudsman (evenings), Reception Desk (4-8 p.m.) HealthPark One Reception Desk, Spiritual Care

Medical Center: Pre-Op, Gift Gallery, Emergency Department, Spiritual Care, Waiting Room (4-8 p.m.), Reception Desk (4-8 p.m.)

Ancillary Sites: Surgi Center near Martin Medical Center, Ocean East Mall Diagnostics, Health and Fitness Center in Hobe Sound

Last month, a number of associates and volunteers were witness to a remarkable series of events in our organization’s history as we officially became part of Cleveland Clinic. These events took place on January 9 at Tradition Medical Center. It was truly a day of celebration that included a breakfast for executives of the Martin Health Board of Directors and leaders of Cleveland Clinic, a caregiver forum, a media briefing, and a luncheon for our three boards of directors and Barstow Reed Society donors.

At the media briefing, our new branding and hospital names were unveiled. Our organization is now officially known as Cleveland Clinic Martin Health and the individual hospital names are as follows:

We could not have pulled off this series of events in one day without the help of those volunteers who donated their time. Thank you!

We are now Cleveland Clinic Martin Health

Highlights - Cleveland Clinic Martin Health

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