Human Resource Outsourcing Services

The during these competitive times empowers

organizations with a powerful competitive edge. The HR today spends more time on activities. These

activities are

HCL recognized as a leader in outsourcing, helps you transform your most valuable asset –

Leverage our deep domain expertise, integrated technology focus, flexible services and cost-saving HRO solutions to strategically manage your business.

HRO at HCL, the next-generation, global HR outsourcing services has its genesis in HCL's

philosophy. “Employee First” philosophy is all about employees that maximize

customer value and build a for the future.

agility and performance of employeestransactional

not part of the strategic objectives.

Human Capital.

“Employee First”empowering and engaging

sustainable organization

HRO at HCL will assist you...? Focus on Strategic HR Expertise

vDomain experts with experience in global HRO market

vIncrease flexibility to meet changing business conditions

vTransform the organization, focus on customer employees through our Innovative EFCS philosophy

? Reduce HRIS Cost

vLower costs through superior performance & optimized cost structure

vTranslate fixed costs into variable costs

vSimple and Transparent Pricing

? Improve HR Operating Performance

vImprove HR operating performance, Improved service to employees

vProcess standardization across the globe with only some localizations to address country specific regulations.

vAccess to large skilled HR resource talent pool

vMulti Lingual support from near shore and onshore

vGlobal best practices

? Meet your HR Technologies Need

vComprehensive HRO solution across IT Infrastructure, Applications and BPO

vDeep expertise on diverse HR ERP platforms Like Oracle, PeopleSoft and SAP etc.

vIntegrated, flexible, cost-effective, Platform-based solution for HRIS Transformation

vDeploy proprietary HCL tools and methodologies

? Enhanced Risk Management

vRobust operational controls

vFocus on compliance

vConsistent delivery on customer-specified parameters

vTransparent account management procedures driven by senior management focus

? Single View of the Global Employees

vAbility to provide consistent & accurate data across one system

vAddressing any reporting challenges that Customer faces.

?Compliance and Statutory Service

vStatutory and Payroll Compliance support through established partner network

vAudits and Regulatory Tax filling support from multi location

Service Offerings

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Business Intelligence (Reporting, Analytics &Compliance)

HR IT and Infrastructure

Employee Solution Center

Employee Self Service / Manager Self Service

First BPO company in the world to beappraised at Maturity Level 5 of People CMMQAI, 2009

Ranked No.1 in the Top Cross Industry BPOVendorsRanked 1st among the Top 50 Best ManagedGlobal Outsourcing Vendors The Black Book of Outsourcing, 2009

Ranked No.1 Employer in India and BestEmployer in AsiaHewitt Associates, 2009

Ranked in the “Leaders” category of the 2009 GlobalOutsourcing 100

IAOP (International Association of Outsourcing Professionals) 2010

?Reduce HR costs

vSuperior performance and low cost structure enable reduced HR costs

vFlexible pricing models help transit from fixed cost to variable cost

vIntegrated approach reduces the total cost of ownership for customers

?Improve HR Operating Performance

vHCL's process rigor, proprietary tools and methodologies and global delivery model for better HR Operating Performance

?Enhance risk and compliance management

vBest practices, tools and processes; deep domain expertise and experience in global HR outsourcing market for enhanced risk and compliance management

?Focus on strategic initiatives

vGain freedom to sharpen focus on better talent management, enhance employee engagement, improve employee productivity and satisfaction

vFocus on activities that critically impact the bottom-line

vSupport to customers in strategic decisions like M&A and Divestitures

?Hire-to-Retire in a comprehensive manner

vCover the full spectrum of employee life cycle

vHire-to-retire services on componentized basis or in a bundled fashion

?Manage the dynamic business requirements

vAlign client's people strategy to corporate objectives

vFlexible and scalable to enable customers to meet forecasted and unplanned HR demands

?Meet your HR Technology needs

vAn integrated, one-stop shop for your HR IT infrastructure, applications and BPO requirements

vAccess advanced technology in a secure environment with appropriate Data Security and Business Continuity Plan

vHCL is an official partner of Oracle's “BPO powered by Oracle” program

Case Study 1

?Competitive pricing model

?Flexibility & control – permits to retain core processes on co-sourced model

?Little or no change management – Extension of service with existing relationship

?Annual cost savings of 35%. Reduced cost through subscription license model and offshore leverage

?Per Employee per month pricing with unlimited pay runs; resulted 30%cost benefit over pay slip charge model

Results

Competitive Differentiator?Leading Global supplier of Automatic Test equipment (ATE)

Company Overview

Outsourcing Objectives

?Payroll processing for US based employee population

?Bring down total cost of ownership

?Bring cost efficiencies by shifting from a AMC model on Licenses

?Improve the operational efficiency

HCL Value Proposition

?HCL BPO powered Oracle Partnership enable subscription License

?Upgrade existing Oracle Payroll application to R12

?Integrated solution with Infra, IT and HCL BPO

?Oracle Platform for seamless integration to HR applications and automated GL/AP posting

?Payroll Helpdesk services for business hours

Case Study 2

?Leading global multi process HRO provider; Delivered HRO services to multiple fortune 500 organizations

Company Overview

Outsourcing Objectives

?Manage multiple ERP applications for company’s 14 clients in multiple business domain located across globe

?End to End HR business processes for 1,80,000+ employees

?More than 10 Technology Platforms

?Challenges associated to stringent SLA, disaster recovery and security norms

?3600+ man months of HR self service experience

?14 fortune 500 clients served

?500,000+ active employees using the system

?90,000+ managers and HR users

?1 million + ESS, MSS transactions supported every year

?4 major HR product releases supported

?Reduced cost of operations

?Improved quality and processes

?Best-in-class delivery

?Dedicated infrastructure and services

?Ability to quickly ramp up to 6 times the initial FTE number

Results

Engagement Quick Facts

HCL Value Proposition

?HCL delivery centers serve as virtual extension of client’s multiple support centers

?Proven cost effective transition methodology as laid down under ASSeTTM

?Forums for Governance at various levels of the engagement

?Integrated process framework to align all organizational processes with client expectations

HCL – Global Operations

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CANADA

Sunnyvale

Irvine

Los Angeles

Mexico City

Houston

Dallas

Utah

Puerto Rico

Fairfax

Columbia

Stamford

New Jersey

Chicago

CARY, NORTH CAROLINA

SAO LEOPOLDO, BRAZIL

Sao Paolo

SOUTH AFRICA

Toronto

KRAKOW,POLAND

FINLANDSWEDEN

ITALY

SWITZERLANDFRANCE

NETHERLANDS

GERMANYBELGIUM

U.K.

London

Belfast

INDIA

JAPAN

SHANGHAI, CHINA

HONGKONG

Perth

Melbourne

Sydney

Brisbane

Wellington

Auckland

SINGAPORE

MALAYSIA

BEIJING, CHINA

Dubai

Israel

Planned Delivery Centers

Corporate Headquarters

Regional Delivery Centers (RDC)

Global Delivery Centers (GDC)

Delivery Centers

Sales Offices

Give your company the advantage of HCL's HRO Solutions.To schedule a meeting, email us at: HRO@hcl.in

www.hclbpo.com

Hello, I’m from HCL! We work behind the scenes, helping our customers to shift paradigms and start revolutions. We use digital engineering to build superhuman capabilities. We make sure that the rate of progress far exceeds the price. And right now, 88,000 of us bright sparks are busy developing solutions for 500 customers in 31 countries across the world. How can I help you?

www.hcltech.com www.hclbpo.com