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www.hcltech.com

HCLRetail Testing ServicesEnabling Flexible & Scalable Enterprise Wide Structured Testing

Lower Costs

Improve Quality

Domain Led Testing

Ensure Consistency

Powered By: Test Factory in a Box for Retail Expanding Testing Services

Horizons to Totality

Testing Service Engagement Models

Testing Resource PoolTesting for multiple projects or application releases is delivered by a shared pool of resources

Turnkey ProjectsPlan and execute a testing project from start to finish and deliver to a pre-defined scope

Factory ModelTesting for projects or application releases is delivered by a totally flexible resource pool and the model is based on the premises of complete person-independence and is driven by process strength

Managed ServiceManage a testing project/ program end-to-end in terms of the process and outcomes

Testing on a TapTesting is delivered as a service based on a predictable price for a testing unit (of work application/ release, requirement or test case)

Key FactsCapability

75+ Customers (Testing only)

Over 10 years of experience with a customer base of 110+ Retailers

9 of top 50 Global Retailers are HCL customers

2500+ Dedicated Testers

300+ QA certified personals

8500+ Experienced and Trained Testers

150 Dedicated SAP Testing Professional,100+ Dedicated Oracle and Siebel Testing professionals

Dedicated Retail Solution Group enabling domain focused collaboration and sharing of Industry best practices

In-house test lab on automation and performance testing

In-house test lab for Security Testing Services

Tools Expertise

• HP: TestDirector/ Quality Center, Xrunner, WinRunner, LoadRunner, QuickTest Professional, WebInspect 8.10

• Compuware: QARun/ QA, Hyperstation+, QADirector

• IBM Rational: Rational Robot, Appscan Enterprise Edition 5.6, Appscan Standard Edition

• Micro Focus: Silktest, Silk Performer

HP – GTM

• HP endorsement for HCL tools/ solutions; Test Factory in a Box™, COQ and Automation Framework

• HP has provided software tools for Performance and Automation Lab setup (Package Testing and Non Package Testing)

• HCL launched “Test Factory in a Box™” in HP Software Universe – 2010 at Washington DC

Partnership – Tool Vendors

Advanced LevelPartner

Global SystemIntegrator

Resource Distribution across ASQ Tools

10%

13%

10%

8%

18%

41%

HP

IBM Rational

Micro Focus

Compuware

Emprix

Others

Experience

Delivered Testing services across the Retail Value Chain

Large, complex, multi-technology engagements

Delivery through various models like Test Factory, Test Utility, Test on Tap,Test Service Center, CoQ led testing etc

All packages: SAP, Oracle, JDA, Sterling, Red Prairie

Expertise in POCs, Technology evaluation, Risk Assessment, Application Security Assessment and Solution Consulting in Security Testing

Multi-partner testing as a shared service model

PARTNERS IN RETAIL TRANSFORMATION

Cost Reduction I Optimization I Transformation

Optimization

Business Alignment

Innovation

Retail Testing ChallengesRetail landscape is impelled by an urging need to consistently evolve and congregate the ever changing customer needs. The dynamic business scenario, Regulatory compliance, and impact of macroeconomic factors further accelerate this evolution cycle. This gets further compounded by omnipresent state of transformation, which compels retailers to continually update the IT systems to mirror business needs. This necessitates IT applications not only to perform efficiently and ensure business continuity, but also endow seamless availability, usability, functionality and accessibility. Retail organizations face twin challenges with respect to Testing- shortage in business user time for rigorous validation and at the same time demanding, “First time right” software in shortened cycle times.

FrameworksOverview HCL “Test Factory In a Box” for Retail, is a “One Stop Shop” to launch testing services for the entire test organization. It enables relevant stakeholders to have the visibility and transparency into day to day operations of the test organization through on-line dashboard. Testing services are launched through a robust “Target Operating Model” powered by Retail business process flows, tools & templates, guided by detailed work flows and continually tracked through a “Program Dashboard”. The work flow is seamlessly integrated with processes, tools, templates, guidelines and associated HCL organizational enablers.

“Test Factory In a Box for Retail”

has the flexibility to customize to the specific needs of the retailer to have single view on the total cost of quality & setting up the enterprise test center. Automation framework has been built on QTP to achieve the asynchronized end to end life cycle testing, specific to retail value chain.

Key BenefitsThe key benefits of employing Test Factory In a Box for Retail are:

• Seamless transition using HCL proprietary ASSET framework

• Improved productivity (predicts 20% more productivity than our current test service center)

• Clear separation of service lines leading to resource

• Platform for Launching Tools for the Test Enterprise

• Gap Analysis against the Master list of Retail Test Scenarios

• Integrated automation Framework for isolated test Scenarios

• Retail Specific business module Impact & dependency Matrix integration with Test scenarios

• Guidelines & best practices for Retail Functional modules

• Team On Boarding with Retail Domain Knowledge through business process flows & scenarios.

• Process and Template Standardization

• Metric driven Governance and Reusability of Test Cases/Scripts

• Visibility and Transparency within the Test Enterprise and the stakeholders

Functionality Product Sub Verticals• ListofTest

scenarios• Processflows• MasterData

Management• Replenishment• Forecasting

• Sourcing• PointofSale• Pricing• Warehouse

Management• Transportation• E-Commerce

• ListofTestscenarios• ProductSpecificTestCases• Sterling/Yantra• RedPrairie• JDA• OracleRetail• SAPISRetail

• SpecificScenarios• Exceptionflows• GeneralMerchandizing• Grocery• Pharmacy• Specialty

E2E (Life Cycle Testing)• ListofE2EBusinessScenarios• Processflows

• CycletimeestimationGuidelines• BestPractices

Dependency Mapping• ListofcommonchangesinRetailValueChain• Matrixtoshowthedependenciesforcommonchanges

• Processtomapcustomerapps• Dependencymatrixtemplates

Compliance• PCI• SOX

• C–TAPT• Pharmacy(NCPDP&ICDConversion)

Stress Testing Guidelines• GuidelinesforStressTestinginfunctionalAreas

Consulting

• TPI/TMMIledTestprocessconsulting

• CoQAssessments

• LargeDealDueDiligence

• StrategyConsulting

• ETC/TestFactorySetup

Specialized Testing

• SecurityTesting

• DataMigrationTesting

• ComplianceTesting

• SOATesting

• OAT

• StoreLabSetup

Performance Engineering• Services–PerformanceTesting,Benchmarking&Tuning

• ToolDrivenE2EPEF/W

• Work-loadModeling

• CapacityPlanning&Forecasting–ToolDriven

• PerformanceInnovationLabsetup

Enterprise Application Testing Services

• SAP/Oracle/Sterling/JDA

Core Testing Services• RetailBusinessProcessledTesting

• RetailFunctionalTesting

• EndtoEndLifeCycleTesting

• RegressionTesting• System&IntegrationTesting

• UserAcceptanceTesting

• AutomationTesting• PerformanceTesting• RiskBasedTesting

Horizontal ServicesTesting as a Service on VM & Cloud

Retail Test Factory In a Box

Lab On Hire Services

HCL Retail Independent Verification Validation services not only helps reduce the IT release cycle times but also improves the cost of quality by utilizing HCL propriety tools, accelerators and unique frameworks. These tools and accelerators are an outcome of amalgamation of extensive domain knowledge, robust testing processes, tools, and Best practices. IV&V practice at HCL aims to provide cost-effective, end-to-end, independent, high quality, quick turnaround testing solutions to our customers by leveraging the offshore-onsite global delivery models.

A key component of the model is the ‘Lines of Service’ approach that will deliver Application Testing services for Client IT applications. Test factory services are offered for various types of testing such as functional, automated, specialized testing; as well as for test support and consulting services. The services are broadly classified as:

• Planning Services

• Design Services

• Execution Services

Key DifferentiatorsThe Test Factory In a Box for Retail has best in class retail business process flows and derived Test scenarios from the process flows, Test cases for OOB functionality of retail products like Sterling, JDA etc along with business impact/dependency matrix. It has clearly established goals, well defined processes, multi faceted skill sets, common tools and technologies with a robust governance mechanism. This also addresses the requirement for a Scalable Operating Model for QA and helps in transforming the way QA activities are currently performed in the organization.“HCL Test Factory In a Box for Retail” ensures test organizations to optimize the resources, tools and processes while leveraging the best practices and frameworks across the enterprise. It is a Physical entity that drives to engage and deliver cost effective, specialized testing services that is scalable and on-demand.

POS Testing FrameworkPOS Testing Services offers customized solutions, accelerators, and frameworks to deliver cost-effective solutions in POS implementations & enhancements, which enable retailers to achieve faster validation cycles.

• Ready-To-Use POS Test Scenarios mapped with POS Business Process flows across Tender Management, promotion, store operations and customer facing functions. (Up to 50% effort reduction in Test Design)

• Performance testing framework of critical POS components

• Automation testing framework of critical POS components (Up to 70% effort reduction in Test Execution)

• Till Deployment & Configuration

• Store Roll outs

PCI Testing FrameworkPCI test suite is built on PCI defined control objectives and requirements.

• Pre-audit Assessment templates

• Ready to use Business Work Flow and Test Suite

• Ready-To-Use Test Scenarios

• Data vulnerability check

Ecommerce Testing FrameworkEcommerce Testing Services offers customized solutions, accelerators, frameworks to deliver cost-effective solutions in Ecommerce implementations & enhancements, which help retailers to go to market in lesser time, thus providing availability & scalability along with top notch customer service.

• Ready-To-Use Ecommerce Test Scenarios, mapped with Business Process flows across product management, Order Management, promotions and payment functions. (Up to 30% effort reduction in Test Design)

• Performance testing framework of critical Ecommerce functions

Other Frameworks• Cost of Quality (CoQ) Framework

• Test Centre of Excellence Framework

• SPEAR™ & PROBE™ process improvement methodologies

• QTP Test automation framework: Up to 20% cycle time reduction

• HP QTP BPT Accelerator for SAP and Oracle

• xFIT™ Integrated Testing Solution

• TCP based Estimation Model