SIGNATURE CAPTURE

IS THERE A VISA /MC PICTURE OR “SC” IN

TASKBAR

START THE PROGRAM FROM THE START MENU…

DRAG YOUR MOUSE OVER…DOES THE PICTURE

DISSAPPEAR?

YES

NO YES

SIGNATURE CAPTURE

NO

TRY A TICKET GO TO PAGE 2IF STILL NOT WORKING

IS THE “I:” DRIVE MAPPED?

•OPEN “MY COMPUTER”• CLICK ON “TOOLS”•CLICK ON “MAP NETWORK DRIVE”•CHOOSE “I” FOR THE DRIVE LETTER•INPUT THE PATH TO YOUR LINUX SHARE IE.

\\YOUR_LINUX_SERVER\SIGNATURE

•MAKE SURE “RECONNECT AT LOGON” IS CHECKED•CLICK “FINISH”•WHEN THE “I:” DRIVE WINDOW OPENS, CLICK ON YOUR STORE NUMBERS’ FOLDER

•OPEN “MY COMPUTER”•FIND THE “I:” DRIVE•USUALLY LABELED “SIGNATURE ON SIGNATURE SERVER”•CLICK ON YOUR STORE NUMBER’S FOLDER

YES

NO

SIGNATURE CAPTUREPAGE 2

CAN YOU GET INTO THE FOLDER?

TRY A TICKET

IF STILL NOT WORKING

CALL SUPPORT503-419-9139

NOYES

SIGNATURE CAPTURE

SIGNATURE CAPTURE

PRINTERS

TRY MENU PATH:25.3

DOES YOUR PRINTER STILL EXIST IN 25.1

CALL SUPPORT503-419-9139

WORKING?

YES

NOCHECK CONNECTIVITY:

UNPLUG / REPLUG SERIAL CONNECTIONS

PING NETWORK IP

IS PRINTER PLUGGED IN, POWERED ON,

CONNECTED AND REACHABLE?

NO

DONEYES

YES

NO

PRINTERS

:LISTPTR

:LISTPTR

NUMBER COLUMN IS THE PRINTER #

“DEV OR LINE #”COLUMN IS THE

PICK PORT NUMBER

LOWER “DEV OR LINE #”

TYPICALLY SERIAL

HIGHER “DEV OR LINE #”

TYPICALLY NETWORK

PRINTERS

PRINTERS

IF NETWORK PRINTER, CAN YOU PING IT?

PING THE PRINTER TO SEE IF IT IS REACHABLE

START -> RUN ->CMD

PING IP_ADDRESS

PRINTERS:SHP-STATUS

FIND PRINTER QUEUE INFO FOR NETWORK PRINTERS

:SHP-STATUS

FIND THE PRINTER QUEUE NAME,

YOU WILL NEED IT

TYPICAL NOMENCLATURE:

POJD01

PO = STORE ABBR

JD = JET DIRECT01 = PRINTER #

PRINTERS

:!lpstat (MUST BE DONE ON CONSOLE) :!lpstat

(CASE SENSITIVE)

MOST TYPICAL SCENARIO:

PRINT BIG REPORT THEN GO AND

TURN OFF PRINTER

QUEUE GOES TO “DOWN” STATUS

TOP QUEUED JOB HOLDS UP QUEUE

____________

INFO NEEDED “QUEUE”& “JOB”

______________

AT TCL:

!CANCEL JOB

!ENABLE QUEUE

PRINTERS

HANDHELDS

HANDHELDSSIGNATURES

START ->SETTINGS ->

CONNECTIONS ->BEAM (UNCHECK)

IS THERE A “BUSINESS”

FOLDER IN MY DOCUMENTS?

ARE THE SIGNATURES GETTING TO THE LINUX

BOX?

IS THERE A PARTNERSHIP

IN ACTIVESYNCAND

ACTIVESYNC VERSION 3.7?

IS “BEAM” OFF

START ->PROGRAMS ->

FILE EXPLORER ->MY DOCUMENTS ->CREATE BUSINESS

FOLDER…IS IT THERE?

FOLLOW ONSCREEN

INSTRUCTIONS TO SETUP

PARTNERSHIP…OR

CALL SUPPORT TO UPDATE VERSION & REGISTRY

503-419-9139

YES NO

YES YES

NONO

“I:” DRIVE ->STORE # FOLDER ->

HANDHELD FOLDER ->BUSINESS FOLDER ->

LOOK FOR .BMP’S

STILL PROBS? CALL: 503-419-9139

YES

YES

HANDHELDSS3 MENU

PING THE

RS6K?

IS WIRELESS WORKING

?

HOST PROFILE

CORRECT?

SSID?WEP KEY?

IP ADDRESS?

WIFI ICON ->PING TAB ->

ENTER IP OF RS6K ->TX AND RX INCREMENT TOGETHER?

IN TELNET CE:FILE ->

CONFIG ->HOST PROFILE ->

PASSWORD IS: js OR systemHIGHLIGHT PROFILE ->

EDIT ->APPLY STORE SPECIFIC SETTINGS (RS6K IP, PORT NUMBER, NAME,

ETC)

YESYES

NOYES YESNO

HANDHELDS