Basic Guidelines to manage change in an organization……

Identify the need for change….

• Why is the change?• Critical thinking required to identify the

reason of change• Competitive, Statutory, Strategic….

• What is the change?• The scope of change has to be

identified• People, technology, cultural….

• How is the change impacting• Current state to future state• Concept, Scope…..

Layout the details of change……

• Process Changes

• People Change

• Behavior Change

• Cultural Change

• Information Change

• Cost of Change

• Risk Assessment

Build the leadership…….

• Executive sponsorship a mandate

• Identify the change management team

• Senior Executive leading the team

• Define roles

• Stake Holder Analysis

• Important to have all “bought in”

Communicate the change…….• Clear communication strategy

• Segment the audience

• Use Emotions not logic

• Be honest and compassionate

• Be clear

• Listen more

• Communicate repetitively and via various channels

• Should filter down the entire org structure

Implement the change….

• Action Plan

• Training Plan

• Technology Plan

• Transition Plan

• Organization readiness plan

• Resistance mitigation plan

• Communication and escalation plan

• Redundancy plans

Monitor….

• Measure progress

• Report KPI’s

• Clear methodology

• Transparency is key

• Report out at regular and predefined frequency

• Analyze drivers and deviations

Manage the change….

• Management Review

• Organizational communication

• Coaching

• Feedback

• Hold people accountable

• Reward small wins

Embed the culture….

• Celebrate large wins

• Continue communication

• Maintain leadership visibility

• Continue performance management

• Establish Learning communities

• Continue Coaching and Feedback

• Empathize with the people

Reinforce the need for change….

• Communicate back the benefits

• Recognize the team

• Share success stories

• Share learning's