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A Case Study: Communication in Tuition Payment Options By Maria Davis, Briana Delgado, Carlos Estrada and Daniel Dominguez
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Transcript of Group 2-case-study-powerpoint
A Case Study: Communication in Tuition Payment Options
By Maria Davis, Briana Delgado, Carlos Estrada and Daniel Dominguez
Agenda
Mission
Diversity
Communication Problems
SWOT Analysis
Recommendations
Conclusion
Office of Student Business Services (SBS)
MISSION
Ensure the proper stewardship of the University’s financial resources.
Provide service to diverse customers
Students
University Administrators
UT System
State and Federal constituents
Serve approximately 23,000 students
• Provide:
– Student center customer service
– Financial assistance
– Debt management
Employee Size
Full Time Employees (11)
Student Employees (10-15)
Glitch in the system• Communication issues
– General lack of public knowledge in reference to payment forms accepted in person
– Lack of encouragement to search SBS web page for different installment plans or payment options
– Under-promotion of SBS services
The PlayersManagement (11)
Student Employees (10-15)
• Very productive employees• Deals with every student
enrolled in UTEP• Overall great reputation
Lack of encouragement to use web site
Connect with marketing department to promote SBS web page throughout campus
Students may be discouraged in attending UTEP
Recommendation #1
• Survey student who use SBS services
– Questions may include
• General knowledge regarding SBS
• Detailed evaluation of personal use of services
Recommendation #2
• Public posting of notices:
– cash and check are only accepted for in person payments
– Online payments with credit cards only
• interest charge of 1.9%
– Link personal bank account to your tuition account
• no interest charge
Recommendation #3• Public posting of SBS web page through out
campus
– Flyers in every buildings bulletin boards
– Promote on The Prospector
– Banners
– Promote on campus TVs
• UTEP today
Recommendation #4
• Enable students to be fully aware of payment options
– Pay now
– Easy installment plan
– Emergency loan
– Third party payments
– Guaranteed tuition plan
The lines are long now and patience is short so act on these recommendations…
to reverse this effect and overall transactions will improve.
Thank you from Group 2!
Working together, making changes
