CRM Where High-Tech Meets High-Touch #ICCA12 MONDAY 22/10/2012
Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012
description
Transcript of Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012
![Page 1: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/1.jpg)
Jan Sturesson, Partner Global Leader Government and Public Services
ICCA Conference 2012
San Juan, Puerto Rico ____________
www.pwc.com/se
Goodbye Nation State – Hello Super City?
![Page 2: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/2.jpg)
PwC
Issues to reflect upon for the future...
Are we uploading or down loading the meeting industry?
Do we lead in the new interfaces and in-between spaces - x industry and setting the future agenda?
Are we creating or consuming a legacy?
Are we measuring input/output or outcome/impact for the meetings industry?
What is the opportunity cost of not having good meetings?
Do we think “out-sourc” or “in-sourc” in our industry?
What does high tech silver potentials (65+) means for the meeting industry in the future?
2
![Page 3: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/3.jpg)
PwC
Meeting Industry Focus – reed or blue ocean…
3
Hosting Cities Economic Growth
Meeting Participants Cities Economic
Growth
Focus on Meeting Industry
Focus on Meeting Participants
Industrys
![Page 4: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/4.jpg)
PwC
New maps – New perspectives…
![Page 5: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/5.jpg)
Figure 1: Global Distribution of Population
Source: The Rise of the Mega-Region Richard
Florida, Tim Gulden & Charlotta Mellander
![Page 6: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/6.jpg)
Figure 2: Global distribution of Economic Activity (LRP)
Source: The Rise of the Mega-Region Richard
Florida, Tim Gulden & Charlotta Mellander
![Page 7: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/7.jpg)
PwC
![Page 8: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/8.jpg)
Figure 3: Global distribution of patent activity
Source: The Rise of the Mega-Region Richard
Florida, Tim Gulden & Charlotta Mellander
![Page 9: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/9.jpg)
Figure 4: Global distribution of star scientists (highly cited science authors)
Source: The Rise of the Mega-Region Richard
Florida, Tim Gulden & Charlotta Mellander
![Page 10: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/10.jpg)
PwC
![Page 11: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/11.jpg)
PwC
![Page 12: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/12.jpg)
PwC
![Page 13: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/13.jpg)
PwC
![Page 14: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/14.jpg)
It is all about cities….or….
“There is no question that cities are the engines of economic growth and centres of dynamic social and cultural activities and development, although there
exist some contrary messages like the future lies in a living country side….”
John Naisbitt
Author and Futurist, USA
![Page 15: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/15.jpg)
PwC
![Page 16: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/16.jpg)
PwC
• Urbanization or Rurbanization - urban meets rural • From mega to meta - bigger and bigger… sprawl and
density... • Greener – “a city in a garden”... (Singapore) • Without cars... • Integration - working, playing, shopping, living.. • Smarter – applying new technologies • Building a “collaboratory” for growth and innovation
![Page 17: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/17.jpg)
PwC - Thought Leadership – Cities and Regions
![Page 18: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/18.jpg)
PwC 18
How do they rank overall
24-San Francisco
15-Los Angeles
20-Chicago 25-Toronto
26-New York
16-Houston
7-Mexico City
3-São Paulo
6-Santiago
2-Johannesburg
22-Sydney
18-Singapore
17-Hong Kong
13-Tokyo
11-Seoul 10-Beijing
8-Shanghai
1-Mumbai
9-Abu Dhabi
5-Moscow
23-Stockholm
14-Berlin
4-Istanbul
19-Paris
12-Madrid
21-London
High
Medium
Low
Cities of Opportunity - What makes the difference?
![Page 19: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/19.jpg)
PwC
Indicator Rankings
19
Indicator Best performing
Intellectual capital and innovation
Stockholm
Technology readiness New York
Transportation and infrastructure
Paris
Demographics and livability Stockholm
Economic Clout London
Cost Houston
Lifestyle Assets New York
Health, safety and security Stockholm
Ease of doing business Hong Kong
Sustainability Berlin
![Page 20: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/20.jpg)
PwC
BIG is beautiful… MEGA EVENTS!!!
![Page 21: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/21.jpg)
Mega events providing an impetus for accelerated development & transformation
“We will make close to 40 years’ worth of investments during a 5-year period”
Eduardo Paes, Mayor of Rio de Janeiro
Bus rapid transit
Port zone revitalisation
Urban regeneration of Brazil’s shanty towns (‘favelas’)
“The Universiade will compress an entire decade of development into a few years for the
city of Kazan and the wider region” Vladimir Leonov, Executive Directorate Chief for Kazan 2013
New road, rail & telecommunications infrastructure
High-speed rail link from Kazan to Moscow, which is 450 miles away
“It’s clear that hosting the Games is already leading to major economic, environmental, and social transformation...”
Dmitry Chernyshenko, CEO & President of Sochi Organizing Committee
![Page 22: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/22.jpg)
Formula 1’s First Night Race in Singapore
Injected S$600 million into the economy
Over 150,000 international visitors
Since the inaugural night race in 2008…
Enhances Singapore’s image as a place to both work and play in
195 million ‘live’ television viewers worldwide tuned in during the races
Tourism receipts amounted to more than S$260 million in the first two races alone
Puts Singapore in the world’s spotlight for several years
International recognition as a city of excellence
![Page 23: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/23.jpg)
World Cup 2010 in South Africa
Over 300,000 tourists during the World Cup…with 90% wanting to visit South Africa again
Generated R3.64 billion worth of tourist spending
Led to the development of South Africa’s first high speed rail link, the Gautrain
Awareness of South Africa as a leisure destination increased by 9%
Improved perceptions regarding safety and security and as a value-for-money destination
Growing interest in FDI in South Africa since winning the bid
Consumer confidence at its highest in two years
Renewed sense of national pride
![Page 24: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/24.jpg)
London Olympics 2012
Net increase in tourist visits of 10.8 million between 2005 and 2017
Generate a £2 billion contribution to GDP & support over 61,000 additional years of employment
London will receive majority of these benefits… but all of the UK’s nations and regions gain 41,000 years of employment supported outside the capital
Increase host country’s residents’ happiness – temporary feel good factor, national pride, etc -> increases in consumer confidence and spending
Provision of 3,850 new affordable homes as a physical legacy
Better health, fewer lost working days, lower NHS costs, reduced costs of crime = £50 to £130 million per annum
82%
12%
6%
£16.5 billion contribution to UK GDP spread over 12 years
Construction Tourism Games-related expenditure
Construction
84%
Tourism 16%
354,000 years of employment
Source of information: Oxford Economics (2012) “The Economic Impact of the London 2012 Olympic & Paralympic Games”
![Page 25: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/25.jpg)
Manchester investing £100m to boost sporting credentials
Now MCFC (Manchester City Football Club) is investing in a
£100m state-of-the-art training complex
Named as the world’s “Best Sports City” by sports industry experts
Singled out as the destination that generated the “Best
Legacy” from its sports events
• World-leading institute of sports science & medicine
• 17 football pitches • 7,000 capacity stadium • Youth academy with classrooms &
accommodation • Sixth-form college & leisure centre
![Page 26: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/26.jpg)
PwC
Global trends impacting the meeting industry
![Page 27: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/27.jpg)
Mega – mega, terra or giga trends…
• Uncertainty – the new normal Disruptive futures…
• Globalization and localization Glocalisation
• Competition & Collaboration Co-opetition
• Urbanization 2.0 Mega cities Rurbanization…?
• Sustainability and Climate change need for holistic approach
• Hi-tech (www) & Hi-touch (experience)
• Mobility & Connectivity
• Individualization
• Transparency
• Migration
• Demographic changes - ageing
![Page 28: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/28.jpg)
PwC
Collaboration
Competition
Local
Approach
Global
approach
•Glocalization
• Co-opetition
Local competition or global collaboration…
28
![Page 29: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/29.jpg)
PwC
Competition… of: People – citizens, visitors, talented entrepreneurs
Money – consumers, investment and venture capital
Companies – creating jobs for people, adding value to city brand
Meetings events and exhibitions – in the areas of sport, politics and business and...
Attention – who recognize us...
Engagement – participation
Creating a corporate identity and city brand that burns adding to future dreams and exiting stories, feelings
emotions and great atmosphere...
![Page 30: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/30.jpg)
PwC
Come to us…
30
-
20
40
60
80
100
120
140
160
180
200
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
Top 10 cities where meetings take place
Vienna
Barcelona
Paris
Berlin
Singapore
Madrid
Istanbul
Lisbon
Amsterdam
Sydney
Source: ICCA Statistics Report 2001-2010
![Page 31: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/31.jpg)
Will we olso see more of this in the future?
31
![Page 32: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/32.jpg)
Are we going to be seeing this built?
32
![Page 33: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/33.jpg)
![Page 34: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/34.jpg)
PwC
![Page 35: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/35.jpg)
![Page 36: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/36.jpg)
PwC
Slide 36
Seminarium Region Skåne
2009 01 22 Jan Sturesson
Visionsförverkligande – storstäder och dess omgivningar
5. Mer Beröring genom spännande intryck & upplevelser (Eskapism)
![Page 37: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/37.jpg)
PwC
![Page 38: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/38.jpg)
PwC
Generation I
38
• Individualistic • Informal • Interactive • Informed • Innovative Intellectual capital (IC)
![Page 39: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/39.jpg)
Different ways of reaching the creative meeting participants
Mass customisation
Personalisation
Standardisation Segmentation
Highly differentiated
Mass market approach
Customer-centric
approach
Less differentiated
Where should the future of meetings industry be?
![Page 40: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/40.jpg)
Meetings Technology Trends to Watch out for...
3D Technology,´Hologram and real virtuality!! There is no such thing as a “virtual beer..”
Increasing number of free or low-cost apps for events & trade shows
Significant adoption of mobile technology for events...Allowing for real-time distribution of conference information, better attendee analytics, lower-cost survey/polling options, enhanced attendee experiences etc
Proliferation of DIY mobile event apps
HTML5 becoming the standard for many event mobile applications
Cheaper, faster & more capable conference recording & distribution
Rise of hybrid meetings – extending the reach & broadening the impact of face-to-face events...Combines both face-to-face & virtual experience for local & remote attendees
Near Field Communication (NFC) providing streamlined connectivity & services for events...enabling communication between devices when they touch
Use of social publishing tools (e.g. YouTube) to promote & manage meetings & to engage attendees
Use of social gaming tools to engage face-to-face & virtual event attendees
iPads & tablets providing a new medium for accessing data at events
Free, easy to access Wi-Fi increasingly expected by meeting planners
Use of IPS “Indoor Positioning Systems” to assist way-finding & navigation in events & trade shows (Spot Me as app)
Meetings provide a vastly richer, more targeted, and more focused learning experience than any virtual meeting.
Source: Corbin Ball Associates, ”12+ Meetings Technology Trends to Watch for ”, ICCA Intelligence, Vol 36
![Page 41: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/41.jpg)
We are virtually here…
41
juni 2012
PwC
![Page 42: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/42.jpg)
APPSolutely…
42
CO2 calcylator Event & destinations
apps
IPS
Indoor
Positioning
System
![Page 43: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/43.jpg)
PwC
![Page 44: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/44.jpg)
44
juni 2012
![Page 45: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/45.jpg)
Society Development linked to Business Development - step by step and parallell…
Type of Society Most Important Assets
Hunter Wild animals
Agriculture Animals, fishes, land…
Industrial Steel and iron … oil….
Information Data
Knowledge Creativity & innovation
Experience Visions & dreams
Participating Engagement & time
Inspiration from Dream Society, Rolf Jensen
![Page 46: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/46.jpg)
The ”emerging markets” in the Experience Society
Market Driving force
Adventure Experience society
Fellowship Tiredness of individualism…
Care The aging population
Who am I Identity / youth culture
Peace of mind Meaning, context, wellbeing and happiness
Convictions Stories & transparency
Inspiration from Dream Society, Rolf Jensen
![Page 47: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/47.jpg)
Lower service, higher cost, but greater value…
![Page 48: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/48.jpg)
Lower service, higher cost, but greater value…
Hand mill
You
![Page 49: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/49.jpg)
PwC 49
IC is a powerful economic driver globally and are
being developed in the meeting industry…
IC is more than a good idea or metaphor… it is a new reality linked to
innovation…
![Page 50: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/50.jpg)
PwC 50
![Page 51: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/51.jpg)
PwC
Intellectual Capital factors Relational Capital Customer Relationships Supplier Relationships Public Relationships Investor Relationships Relationships to Co-
operation Partners
Human Capital Professional Competence Social Competence Employee Motivation Leadership Ability
Structural Capital Internal Co-operation and Knowledge
Transfer Management Instruments IT and Explicit Knowledge Product Innovation Process Optimisation and Innovation Corporate Culture
Intelligence Capital Creative Social Renewal Social Intelligence Culture of Openness Visionary Leadership Cohesive Society Self-Governance Connectivity & Digitalisation Experimentation & Learning
Individuals
Organisations
Society
Adapted from Fraunhofer IPK, Berlin 2011
![Page 52: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/52.jpg)
PwC 52
![Page 53: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/53.jpg)
PwC
Emerging Wave of 6th Generation
A
B
Technology as the Asset
Customer as the Asset
Knowledge as the Asset
Project as the Asset
Enterprise as the Asset
I
II
III
IV
V
Future as the Asset
VI
Adapted from Charles Handy’s Sigmoid Curve with Leif Edvinsson
![Page 54: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/54.jpg)
PwC
A new landscape - Emerging Industries
![Page 55: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/55.jpg)
Emerging Industries
…and Service Innovation…
![Page 56: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/56.jpg)
From traditional industries to...
Slide 56
Cluster
Banking & capital market
Asset Management
Financial services
Insurance
Government/ public services
Pharmaceuticals & life sciences
Healthcare
Chemicals
Aerospace & defence
Engineering &
Construction Industrial
manufacturing
Metals
Automotive
Energy, utilities &
mining
Forest, paper &
packaging
Hospitality & leisure
Retail & consumer
Technology
Entertainment & media
Communications
Transportation & logistics
![Page 57: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/57.jpg)
Industry Clusters ...
Slide 57
October 2011
Cluster
Banking & capital market
Asset Management
Financial services
Insurance
Government/ public services
Pharmaceuticals & life sciences
Healthcare
Chemicals
Aerospace & defence
Engineering &
Construction Industrial
manufacturing
Metals
Automotive
Energy, utilities &
mining
Forest, paper &
packaging
Hospitality & leisure
Retail & consumer
Technology
Entertainment & media
Communications
Transportation & logistics
Tourism
Cluster
Aerospace & Defence Cluster
Biocluster
Financial Services Cluster
ICT
Cluster
![Page 58: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/58.jpg)
To “Issue Based Industries”
Slide 58
October 2011
Cluster
Banking & capital market
Asset Management
Financial services
Insurance
Government/ public services
Pharmaceuticals & life sciences
Healthcare
Chemicals
Aerospace & defence
Engineering &
Construction Industrial
manufacturing
Metals
Automotive
Energy, utilities &
mining
Forest, paper &
packaging
Hospitality & leisure
Retail & consumer
Technology
Entertainment & media
Communications
Transportation & logistics
Creative Industries
Wellbeing and
welfare
Mobility Industry
Eco
Industries
Agri, food &
Water
Tourism
Cluster
Aerospace & Defence Cluster
Biocluster
Financial Services Cluster
ICT
Cluster
![Page 59: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/59.jpg)
To “Issue Based Industries”
Slide 59
October 2011
Cluster
Banking & capital market
Asset Management
Financial services
Insurance
Government/ public services
Pharmaceuticals & life sciences
Healthcare
Chemicals
Aerospace & defence
Engineering &
Construction Industrial
manufacturing
Metals
Automotive
Energy, utilities &
mining
Forest, paper &
packaging
Hospitality & leisure
Retail & consumer
Technology
Entertainment & media
Communications
Transportation & logistics
Creative Industries
Wellbeing and
welfare
Mobility Industry
Eco
Industries
Agri, food &
Water
Tourism
Cluster
Aerospace & Defence Cluster
Biocluster
Financial Services Cluster
ICT
Cluster
Meeting Industry
![Page 60: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/60.jpg)
PwC
New industry configurations Identified based on financial transactions between firms
Eco
industries
Publishing
Media
Maritime
Creative
industries
R&D in
Biotechnology
Transport
Recovery &
Recycling
Energy
New
Materials
Business
Services
ICT & Mobile
Services
Construction
Manufacturing
Civil
Engineering
![Page 61: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/61.jpg)
PwC
Key emerging industries (KEI) Employment, turnover and value added
What are today’s mega-trends in industrial transformation and how to spot them
61
19 April 2012
Construction
Creative industries
Eco industries
Experience Industries*
Finance*
Food
Personalised Medicine*
ICT & Mobile Services
Management & Business services
Maritime
Mobility
New Materials
500
1 000
1 500
2 000
2 500
3 000
3 500
4 000
4 500
5 000
5 10 15 20 25 30 35
Tu
rno
ve
r (E
UR
mil
lio
n)
Employment (millions)
Value added (EUR million)
500 1,000 1,500
Source: Eurostat (2009)
* The figures significantly underestimate the
sizes of these industries due to partial data availability
![Page 62: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/62.jpg)
PwC
New emerging industries - list of industries identified - including enabling industries...
Business and Management Services
Construction
Creative industries
Eco industries
Experience industries
Finance
62
Agri, Food & Water
ICT & Mobile Services
Maritime
Mobility New Materials
Personalised Medicine
![Page 63: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/63.jpg)
PwC
New emerging industries - list of industries identified - including enabling industries...
Business and Management Services
Construction
Creative industries
Eco industries
Experience industries
Finance
63
Agri, Food & Water
ICT & Mobile Services
Maritime
Mobility New Materials
Personalised Medicine
![Page 64: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/64.jpg)
The meeting industry has significant contribution to national economies
USA: Canada:
• Other ongoing impact studies: UK, Denmark, Brazil
• A National Business Events Strategy for Australia 2020 is also being prepared to address concerns about challenges and changes impacting Australia’s performance as a business events destination
$907 billion
total industry output
205 million
participants
1.79 million meetings
1.7 million
jobs
$263 billion direct
spending
$71.7 billion
total industry output
70.2 million
participants
671,000 meetings
583,500 jobs
$32.2 billion direct
spending
PwC (2011) ”The Economic Significance of Meetings to the US Economy”
Maritz Research Canada (2008) ”The Economic Contribution of Meetingss Activity in Canada”
![Page 65: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/65.jpg)
PwC
Time for next level of innovation…
![Page 66: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/66.jpg)
Meetings are becoming smaller, shorter, more
frequent, greener and more high tech…
![Page 67: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/67.jpg)
PwC 67
Shaping the future of Travel and Meeting Industry by tradition…
How many seeds are there in an apple?
![Page 68: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/68.jpg)
PwC 68
Shaping the future of travel and meeting Industry by innovation...
How many apples are there in an seed…
![Page 69: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/69.jpg)
PwC
Meeting Industry Focus – reed or blue ocean…
69
Hosting Cities Economic Growth
Meeting Participants Cities Economic
Growth
Focus on Meeting Industry
Meeting Participants
Industry
![Page 70: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/70.jpg)
PwC
Industry development in the knowledge economy…
”The knowledge economy stipulates an increasing and growing, not decreasing, return on investment – the
multiplication factor…”
Meeting
Traditional economy Decreasing value and revenues …
Knowledge economy Exponential increase of value and growth!
Time
Value
What will make the difference?
Brian Arthur (Santa Fe Institute), Paul Romer (Stanford) & Leif Edvinsson (Lunds Universitet & Hong Kong Polytechnic)
![Page 71: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/71.jpg)
PwC
Industry scenarios
71
Short-term – Focus on Logistics and
COST
Long-term Focus on Future Innovation
VALUE
Meeting- Industry
Focus
Cross Industry Collaboration
Focus • Input, cost estimates,
investments • Internal industry
cooperation • Outsourcing
• Impact on hosting city
• Focus on meeting industry
• In-sourcing
• Collaboration with external stakeholders – facilitating a good meeting
• C B – strategic coordination for all activities
• Focus on impact of local
and global growth
• Focus on meeting and past meeting outcome/impact for other industries as well
• Meeting as a part of the innovation system
![Page 72: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/72.jpg)
PwC
Return on investment – From out Internal Output to Society Impact...
Input
Return /
Output
Outcome
Impact
Impact - Business, industry
and societal growth in financial and non-
financial terms
Outcome – New ideas and
solutions, formation of relationships &
networks
Output – Meeting engaging
participants, organisers & second-
tier stakeholders
Input – Time, money, energy, effort
![Page 73: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/73.jpg)
PwC
What is a meeting - Value proposition?
73
A conversation and exchange of
ideas? A political activity?
Time for up and down loading?
Relationships building
A generator of visions and
dream?
A knowledge- and wisdom accelerator
A human interface and
space for innovations
Functions
![Page 74: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/74.jpg)
PwC
What is Business travel is – Value proposition
Incentives? Trust & relationship
building?
Revenues and profit creation process?
A cost or an investment creating
value?
Just working & preparing?
New
Experiences? Relaxing and
resting - eating and drinking?
Effective use of time or? Functions
![Page 75: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/75.jpg)
PwC
A Business Conference is – Value proposition and business model?
75
Relationship place
Meeting place
Business place
Social intelligence
place
Innovations
Place
Knowledge place
Functions
![Page 76: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/76.jpg)
PwC
From Triple to Penta helix – X sector collaboration
![Page 77: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/77.jpg)
PwC
From Triple to Penta helix – X sector collaboration
PCO
DMC AMC
CC
CVB
![Page 78: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/78.jpg)
PwC
Opportunity space for Mobility next step…
Future of Meeting Industry
Private sector
Cities
Entrepre-nors
Not-for-profit
Academia
Tourism
Food
Universities
Research institutions
Targeting issues
Mobilising change
Engagement & support
Transport
ICT…
A strategic approach for connecting stakeholders for smart and better meetings for sustainable growth
Leaders
for the in-between spaces
Aviation Automotive
![Page 79: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/79.jpg)
PwC
Opportunity space for Mobility next step…
Future of
Meeting Industry
Private sector
Cities
Entrepre-nors
Not-for-profit
Academia
Tourism
Food
Universities
Research institutions
Targeting issues
Mobilising change
Engagement & support
Transport
ICT…
A strategic approach for connecting stakeholders for smart and better meetings for sustainable growth
Leaders
for the in-between spaces
Aviation Automotive
PCO
DMC
AMC
CC
CVB
![Page 80: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/80.jpg)
PwC
The “New Capitalism…” - a holistic approach on strategic resources …
80
![Page 81: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/81.jpg)
PwC
Positional analysis
Trend analysis
Scenario analysis
Holistic approach needed for long-term sustainable meeting
Sustainable Intelligent Meetings Intellectual Capital
Social Capital
Environmental Capital
Cultural Capital
Participation & Political Capital
Infrastructure Capital ICT Capital
Now
”Where are we now?”
”Where is the industry heading?”
”Envisioning & anticipating the future”
Analysis via the ”new capitalism” …
Reactive,
short-term Costs
VISION
Proactive,
long-term
Value
Interactive,
holistic
![Page 82: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/82.jpg)
PwC
Price
model
What will meeting industry get paid for in the future…
Functional
Expert
Value based
Cost based
Energizing
Business leaders
Skills
![Page 83: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/83.jpg)
PwC
Issues to reflect upon for the future...
Are we uploading or down loading the meeting industry?
Do we lead in the new interfaces and in-between spaces - x industry and setting the future agenda?
Are we creating or consuming a legacy?
Are we measuring input/output or outcome/impact for the meetings industry?
What is the opportunity cost of not having good meetings?
Do we think “out-sourc” or “in-sourc” in our industry?
What does high tech silver potentials (65+) means for the meeting industry in the future?
83
![Page 84: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/84.jpg)
Finally...
Higher density of experience, knowledge, innovation and solid relationships – for higher value!
Lower friction between industries for better collaboration between people, sectors and cultures
Higher frequency and speed in participants and stakeholder dialog in order to create the new!
3
![Page 85: Goodbte Nation State - Hello Super City? #ICCA12 WEDNESDAY 24/10/2012](https://reader033.fdocuments.us/reader033/viewer/2022051610/549d2b6eac7959c42a8b4959/html5/thumbnails/85.jpg)
PwC
The Beginning...